Casual employees are important in the employee mix in retail businesses. The nature of the work, being casual, can challenge consistency of service. Here are some tips for making the most of casual employees:
- Roster early. The greater certainty you offer about the roster the more encouragement for certainty from your casual team.
- Train. Everyone in retail needs good training and regular training.
- Set expectations. Be clear as to what you expect each shift.
- Delegate responsibility. Each person on a shift including casuals, should have tasks (and goals) for which they are responsible.
- Reward. If you pay the award expect expect award (average) engagement and results. Paying a bit more, once earned, shows appreciation beyond the average.
- Change the roster. Being casual, this is important. Roster to need. If someone’s roster does not change, they could be more suited as permanent part time.
- Team. Make sure casual employee feel welcome and part of the team.
- Listen. Casual employees who are not in the business every day can provide you fresh-eyes insights.
The best casual employees who want to work and who want their time with you to count for something. Since we hire, train, motivate and fire we can influence this.