If you are on Twitter and stock The Saturday Paper, this thread is worth commenting on. Newsagents responding to threads like this can help guide people as to where to purchase. The thread I link to below bones on quite a bit with people saying where they access the title.
Your newsagent should be able to stock @SatPaper if you have a word. https://t.co/dD7TIGG47e
— Karen Middleton (@KarenMMiddleton) April 5, 2021
Further in this Twitter thread is this:
Thank you for your reply. I don’t visit newsagents, they’re not even great for decent birthday cards. Where is it available in Adelaide? I don’t want a subscription because I don’t want the ongoing cost. I’d happily pay for a paper if there was an article I wanted to read 😊
— Deb Downes (@IGsAreGR8) April 6, 2021
I responded:
Hi Deb, I urge you to check out more newsagencies. There are many good ones, with excellent fun & beautiful birthday cards they will want to keep. Plenty with art from Aussie artists & printed locally. Newsagents sell more birthday cards than any other retailer.
— Mark Fletcher (@emef) April 8, 2021
Yes a good response Mark. Such a sad and misjudged perception. I wonder what has led to this?
Steve, I am guessing one bad visit. It’s a challenge for us in an unregulated channel.
For all the frustrations dealing with them, Tabcorp’s rules and regulations on lotteries are designed to ensure a consistent experience.
I suspect that an assumption about consistency guides shoppers to think all newsagencies are like the last one they visited.
Not an example of the industry overall.
not even worth taking the individuals point of view, after all is it going to change anything.
Can Mark guarantee better service at newsXpress stores as an example or for that matter can any one else when the consumer has a view point that isn’t backed up by as Mrak said the Card sales.
Waste of comment Mark onmlt because ther is no solution for a one off remark by a disgruntled one.
Did anyone think to advise where the Saturday could be bought?
When not having an item stock is perceived as a lack of service, we always respond by advising where to buy, ie we solve the customers problem, deal with a potential negative service issue and emerge as a business that cares and listens.
Karen did in er response on Twitter Colin. Deb’s comment about newsagents goes beyond The Saturday Paper. I am glad I responded on the Twitter feed.