I spent more than an hour on hold for Suncorp this week for an issue that they resolved with a flick of a switch at their end in seconds.
In my experience, this is common customer service from Suncorp.
It surprises me that retailers fall for the Suncorp deal pitches for EFTPOS business because the moment you have one question, your costs shoot through the roof in wasted time.
Australian banks need to do getter at customer service.