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Author: Mark Fletcher

Code of conduct for magazine publishers and distributors

Magazine Publishers Australia and representatives of Pacific Magazines, Bauer Media, Network Services and Gordon an Gotch have been working on a possible code opt conduct for the supply of magazines to newsagents. This work was initiated by the publishers and has been in discussion for a year.

Any code is a complex process because it must have approval from the ACCC. Even the suppliers talking together requires ACCC approval.

As I have written here many times, a code is essential for the competitiveness of newsagents. Most recently, on August 30, I published my suggested magazine supply KPIs – these were first presented to publishers at a breakfast meeting in 2005.

Newsagents need to be part of the discussion of any possible code of conduct. Here is a draft of the MPA code of conduct. It may not be a current draft. I am not positing it here as a declaration of what will be put in place. No, I am publishing it here so newsagents can comment more generally on the topic of KPIs.

If you compare this code of conduct to my suggested magazine supply KPIs you will see the MPA draft is biased to serve the publisher whereas mine is biased to serve the newsagent. I think the MPA code needs some more work but it is a start. For example, the financial viability of a title in a newsagency has nothing to do with the size of the print run … the ideal sales efficiency has nothing to do with the size of a print run. 

I’d also note: early returns are essential to cash-flow management in newsagencies. If Network and Gotch want to be paid they must allow early returns. If a title has not sold in two weeks it ought to be a reasonable candidate for early return.

Publishers and distributors need to understand that delayed billing is of little benefit to newsagents.

Since we carry the space, labour and financial obligation, we need a supply model that allows us to take on such obligations.

Here is a draft of what the MPA has been discussing:

1. Minimum Sales Efficiency
A Distributor will ensure that no Title has a Sales Efficiency of less than the minimum Sales Efficiency set out in the table below.
Distribution quantity per Issue Minimum Sales Efficiency
>..30,000 copies 55%
20,000 copies – 30,000 copies 50%
10,000 copies – 20,000 copies 45%
1,000 copies – 10,000 copies 35%
< 1,000 copies 25%

2. Consecutive Nil Sales
A Distributor will cease to distribute a Title to a Retailer for a minimum of 12 months if the Title has experienced consecutive nil sales at that Retailer for, in the case of:
a) a weekly Title, six consecutive Issues;
b) a fortnightly or monthly Title, four consecutive Issues; and
c) any other Titles, two consecutive Issues.

3. Returns
A Distributor will not require Retailers to provide Full Copy Returns, except in relation to Partworks.
A Distributor may require that Retailers provide, at the Retailers’ expense, Mastheads as evidence of unsold copies of an Issue and may require that Retailers:
a) package such Mastheads separately from any permitted Full Copy Returns; and
b) clearly mark packages containing Mastheads or Full Copy Returns as ‘Mastheads’ or ‘Full Copy Returns’, as applicable.

4. Early Returns
A Distributor will not be required to accept Early Returns from Retailers, except where such Early Return is made by a Retailer to correct an error in allocations quantity.

5. Redistributions – Packs & singles
A Distributor will not Redistribute an Issue on more than once occasion.
If a Distributor Redistributes an Issue, the Distributor will ensure that:
a) the prior distribution of the Issue has Closed;
b) at the date of the Redistribution, less than 12 months has elapsed since the Recall Date applicable to the first distribution of the Issue;
c) the number of copies of the Issue provided to a Retailer is less than the number of copies provided to that Retailer as part of the first distribution of the Issue (unless the first distribution of the Issue was a sell-out at that Retailer); and
d) the On-sale Period for the Redistributed copies of the Issue is no more than three months.
If a Distributor Redistributes an Issue, the Distributor will use reasonable endeavours to ensure that:
a) the Issue does containing cover offers that have expired; and
b) if the Issue is bagged and no current Issue is included (e.g. a “Value Pack” of two old Issues), this is clearly communicated to consumers on the packaging.

6. New Titles
For each launch of a New Title, a Distributor will ensure that:
a) each Retailer receives notification of the launch prior to the On-sale Date for the Launch Issue; and
b) the number of copies of the Launch Issue distributed to each Retailer is determined reasonably having regard to the total print run of the Launch Issue and the average sales of 1 or more equivalent Titles (provided that a Distributor may distribute at least 2 copies of the Launch Issue to each Retailer).
For Issues of a New Title subsequent to the Launch Issue, a Distributor will, to the extent such data is available, use EDI sales data to determine the appropriate number of copies of those Issues to be distributed to each Retailer until a regular sales pattern for the New Title is established.

7. Maximum shelf life
A Distributor will ensure that the On-sale Period for an Issue does not exceed twelve weeks unless at least two of the following are applied to the Issue:
a) delayed billing, being the process by which …;
b) Retailers are offered an extra sales margin for sales of the Issue on top of the standard sales margin normally paid by that Distributor to Retailers; and
c) Split Deliveries.

8. Split Deliveries
A Distributor may utilise Split Deliveries for an Issue.
If a Distributor utilises Split Deliveries, the Distributor will ensure that:
a) to the extent such data is available, the Distributor uses EDI sales data to determine the appropriate number of copies of the Issue to be delivered to each Retailer for the second or subsequent deliveries; and
b) based on the rate of sales, if a Retailer has sufficient copies of the Issue available for sale to consumers, then a second or subsequent delivery should does not occur.

Here are definitions from the Code which could be useful reading this:

Closed means, in relation to an Issue, ….

Code means this Distributor Code of Conduct.

Distributor means a person engaged in the business of distribution of Titles and who is a signatory to this Code.

Early Returns means the return of a copy of an Issue, in the case of:

  1. a weekly, fortnightly or monthly Title, during the On-sale Period; and
  2. any other Title, Returned within 30 days from the On-sale Date.

Full Copy Returns means:

  1. the process by which a Retailer returns an entire copy of an Issue to the Distributor; or
  2. the entire copy of the returned Issue,

as the context requires.

Issue means an issue of a Title.

Launch Issue means the first issue of a New Title.

Mastheads means headers, the front cover or the barcode of a copy of an Issue that have been excised from the copy of the Issue.

New Title means any Title that is distributed under a Product Code that has not previously been used.

On-sale Date means, in respect of an Issue, the date, determined by the relevant Distributor, on which the Issue is first made available for sale to consumers by Retailers.

On-sale Period means, in respect of an Issue, the period commencing on On-sale Date and ending on the Recall Date.

Partwork means ….

Product Code means ….

Recall Date means, in respect of an Issue, the date, determined by the relevant Distributor, on which the Issue is required to be withdrawn from sale to consumers by Retailers.

Redistribute means the distribution to Retailers of an Issue that has previously distributed and recalled (using refurbished Full Copy Returns or mint copies of the Issue).

Retailer means a newsagency, supermarket, convenience store or other retailer to which Titles are delivered by a Distributor as a regular distribution channel.

Sales Efficiency means the total number of copies of an Issue sold by Retailers expressed as a percentage of the total number of copies of the Issue distributed to Retailers [averaged over, in the case of:

  1. a weekly Title, four consecutive Issues;
  2. a fortnightly or monthly Title, three consecutive Issues; and
  3. any other Title, two consecutive Issues.]

Split Deliveries means the distribution of an Issue by more than one delivery of copies of the Issue to Retailers during the On-sale Period.

Title means a magazine or similar periodical and, for the avoidance of doubt, excludes books.

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magazine distribution

Another duplicate barcode problem with Bauer titles

Bauer Media advised newsagents today about another duplicate barcode issue. This time it’s TechLife and APC affected. Newsagents need to ensure they have the right advice from their software supplier for handling this so that returns are processed correctly. here is the announcement:

Please be advised that AUTRALIAN PERSONAL COMPUTER went out today with the incorrect barcode on the magazine. The incorrect barcode is the same as TECHLIFE, which you may also have in store. Please be aware of this when scanning sales and processing returns, especially if you use XChangeIT.

TITLE: AUSTRALIAN PERSONAL COMPUTER
BIPAD: 3167 ISSUE: 1412
RRP: $9.95
Incorrect Barcode on magazine: 9313006001416 12
Correct barcode for magazine: 9313006 001362 12
Release date: 13/11/2014
Recall date: 15/12/2014

Conflicting title you may have in store:

TITLE: TECHLIFE
BIPAD: 3781 ISSUE: 1413
RRP: $9.95
Barcode: 9313006001416 12
Release date: 30/10/2014
Recall date: 27/11/2014

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magazines

WH Smith PLC given ‘buy’ rating

Thirteen UK brokerages have given WH Smith PLC, a publicly traded company, a ‘buy’ rating. This is relevant to Australian newsagents as WH Smith is in acquisition mode in our channel here as we have seen with the acquisition of Supanews this month and a couple of card and gift groups earlier in the year.

The Grocer had a report last month on their trading results which feeds into this latest analysis. Australia gets a brief mention.

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Newsagency management

What a waste Bauer distributing this Ripley’s book

bookerThe anger from the newsagent reporting receiving this Ripley’s book from Bauer’s network Services this week was palpable. The RRP $29.95 title had no place in the scale out from a magazine distributor.

Newsagents can get books like this elsewhere at 50% and more GP and with more control over supply. Any book supplier using a magazine distributor to access newsagents should think twice.

This title was early returned – what a waste of time and money!

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Book retailing

When space is short…

mickitThis is a silver lining story. We’re short of space – who isn’t this time of the year?! We had nowhere to put the large Hallmark Mickey Itty Bitty stock. The team placed them above magazine at the back of the show. Now, more customers look at the back of the shop as a result.

Great stuff!

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visual merchandising

Gerry Harvey still fighting on the GST

It’s good to see Gerry Harvey still fighting on the GST front, his targeting of Australia Post and its new ShopMate service that he says makes it easier for Australians to purchase products GST free from overseas retailers and bring them into the country.

I am interested in the issue but not so much the shill of Harvey in making the pitch. I think this campaign would have more cut through if small business people were fronting it and explaining to Australians how their use of the service could ultimately cut jobs here.

The latest reports look like Harvey personally is losing out. Australians would care more if local businesses they know are losing out.

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Ethics

Star Wars another mega brand newsagents could benefit from

swbrabdsIt was a thrill to see earlier this week some of the new Star Wars products to be launched shortly. While the majors have been and will continue to be all over Star Wars, we have an opportunity to play in this space in some gaps left by the majors.

For newsagents to get the most of these major brand opportunities they / we need to engage with suppliers more directly and not so much through agents and wholesalers who bundle toys from various suppliers.

The best way to leverage mega brands like Star Wars is for us to get closer to manufacturers. This is a space for the marketing groups as they can pitch to these large suppliers on behalf on more and in a way that is of interest to the suppliers.

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Uncategorized

Naming products to sell

bangIn a coffee shop in Cairns Monday they offered me two blends from which to choose: Bang and Grind. The name of the coffee shop is Bang and Grind. At several other points in the business they leveraged their business name, leaving you in no doubt about where you were.

I hadn’t read the signs when choosing the coffee – the barista said Grind was mellow and Bang was a eye-popping wake-me-up. Even their behind the counter pitch was on point. Bang was my selection and it was true to the pitch – excellent for the morning.

I love experiencing a retail business where every touch point is true to the brand and the principles of the business. Band and Grind in Cairns is such a business. A visit there is a lesson in business.

It is easier for a business to control more of their pitch when they have more control over the products we sell. It’s rare we are in this situation in our newsagencies. This is why I say it’s important for us to focus on brand name products to sell in our businesses. The more recognised the brand the more we can achieve with it.

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Newsagency management

The value of brands in selling products

IMG_0092It is easier to sell products people know, understand and trust. Teenage Mutant Ninja Turtles are such a brand. Thanks to success of the latest movie, major retailers have achieved excellent sales. Newsagents can tap into this success to with licenced product.

One learning from the sales flowing as a result of the movie is that the traditional range is selling as well as the movie-themed range. This was unexpected by suppliers. The sales boost of the traditional products speaks to the power of a brand through the entire range connected with the brand.

We can make more money in our businesses selling licenced product than from cheap no-brand products.

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marketing

Cleo now being discounted

cheapmagscleoThe sign I saw in a Newslink store earlier this week shows Cleo has been added to the pack of Bauer titles available from these shops at a discount to the cover price. The inclusion of Cleo with the weekly titles could be an indication of challenges for the title.

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magazines

Grand Gesigns frequency increases

magsgdThe frequency of Grand Designs magazine is increasing from four to six times a year. This title has found a valued place in our home and living section thanks in part due to the TV coverage on ABC and Lifestyle. We co-locate for the first two weeks to make the most of PR around each new issue.

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magazines

Paywalls vanish when publishers go each other

The Australian Financial Review had a report yesterday about a favourable tax ruling for News Corp. in Luxembourg in 2009. The report is accessible to all despite the vast majority of AFR content being bend a paywall. News Corp. tends to do the sale – leave reports negative to Fairfax outside the paywall.

The more newspaper publishers report negatively on their competitors the more free news we can access. The AFR report is a cracker given recent reports of corporate tax avoidance.

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Ethics

Radio group purchases Morrison Media, publisher of Frankie magazine

Pacific Star, operators of sports radio station SEN and MyMP is acquired Morrison Media, the publishers of Frankie. The only other print media they own is Inside Football. From their ASX announcement Pacific Star says the Morrison business will operate from a separate entity, business as usual. Morrison Media has had some challenges in recent times since the split with the founding team behind the highly popular Frankie title.

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magazines

Changes at Hubbed and an impact for newsagents?

Hubbed appears to have let the domain for its blog expire, taking it offline. While not a big deal, it shuts down a communicate channel the company had used to promote Hubbed to newsagents. This is happening at a time where there appears to be a shift in the services mix promoted by Hubbed.

This ANF endorsed and promoted business started out seeking long-term financial commitments from newsagents for computer based kiosks for handling bill payment and parcel services. Now, it appears to be more focused on a missed delivery parcel collection service for which no technology kiosk appears to be necessary.

A newsagent spoke with me last week about the challenge of getting out of paying the lease on the kiosk which is not earning the business any money. I suggested they speak to the ANF since it was their endorsement that encouraged them to sign the long term lease finance agreement.

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Uncategorized

The important customer service fail response

custserviceOn a recent overnight flight I received poor service and while I did not complain the airline staff knew they had let me down on a simple request. I’d forgotten the experience until I received this gift pack of cheese and wine at the office last week. The note said it was from the crew of the particular flight on which I’d had the experience.

How you apologise in business is important, especially if it is to do with products or services over which you have complete control. It involves you actively listening to your customer, owning the situation and being clear in expressing your apology.

If circumstances are such that you can’t apologise to the customer at the time, a gift or card could be appropriate after the event – as happened with me last week.

While sending a gift pack is not appropriate for most complaints we hear in our newsagencies, we can provide satisfaction to concerned customers through engaged listening through to an apology card sent to them or having a small gift – a sample product – on hand as a gesture.

How you apologise is key to turning a negative into a positive.

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Customer Service

Collins Debden charity message connects

diarysocialrespThe charity message pitched on the Collins Debden diary stand is connecting with shoppers. I heard a couple mention it Saturday prior to selecting a diary ti purchase. People understand the plight of the Tasmanian devil. I think it helps that it’s an animal charity too given the number of man related charities promoted in newsagencies already. Well done Collins Debden on choosing a charity people recognise and pitching it with excellent cut through on your floor display units.

7 likes
Social responsibility

Make shopping easier and sales increase in the newsagency

soapsellBy placing loose soap we sell in an organza bag with a product tag inside has driven excellent sales growth for us. It also streamlined selling at the counter, shifting the packaging work from the counter during a sale to the shop floor during quite times.

I think the sales boost has come from shoppers understanding what they actually get when the purchase the soap – we’re showing how attractive the soap can be as a gift.

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retail

Supanews stores to be rebranded in WH Smith takeover?

Further to my report from the weekend that WH Smith is acquiring the Supanews business, I am told that Supanews outlets will be rebranded WH Smith.

Rebranding the Supanews stores as WH Smith would make sense as it would strengthen the presence of the WH Smith brand in Australia.  WH Smith branding is important as it would make their push here more meaningful internationally.

The core benefit to WH Smith of the Supanews acquisition on top of their Wild and Kennys acquisitions is more outlets through which to offer their considerable range of home brand products. I’m told Wild franchisees are navigating the pitch of home brand product and WH Smith sourced product at the moment.

From a newsagents perspective, the Supanews acquisition is the most important indication yet of their intentions for Australia.

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Competition

Why promote Loom bands in a Christmas catalogue?

In April this year I started to comment that Loom Bands had run their course in Australia this time around. In the months following I wrote about magazines late to the party that did not sell. A couple of months ago I commented about discount stores promoting Loom Bands at low prices.

The moment we had five or six suppliers with Loom bands products early this year the writing was on the wall, it was time to quit the product line.

The only way to sell Loom Brand products now is at a deep discount.

This is why I was surprised to hear from a newsagent in South Australia that Ancol has Loom Brands as a feature product in their Christmas catalogue. I checked online and found 600 piece box sets for $3.50 – not much more than the wholesale price newsagents are paint for these.

Creating Christmas catalogues can be challenging because of the long lead time, competition with others sourcing products from common suppliers and varying degrees of interest from newsagents early in the year when you are building the contents of the catalogue. The challenge for those creating the catalogue is the cost of a dud product on them and the retailers they serve.

With Loom Bands, the signs were there early this year. Of course, my concerns could be misplaced and the bands in the Ancol catalogue could see out in participating newsagencies.

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Newsagency challenges

Why would newsagents purchase stationery from Bauer Media?

networkstatI am surprised Bauer Media’s Network Services is promoting stationery lines to newsagents. While 50% margin may be hot for products from a magazine distributor, it is not hot given what we achieve through non circulation product suppliers.

I’d be surprised if there is any take up for this offer.

Take the Pumponator. At $24.95 it is over priced and even at that inflated price 47% margin is too low. I sold it for less and made more.

I see no sense in non circulation product suppliers distributing through a magazine distributor.

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Newsagency management

Sunday newsagency marketing tip: put flyers on your window – outside

To promote the products in your stunning window display – of course it’s stunning! – stick flyers in an acrylic unit suck to the outside of the window so people who like products in the wind have something to take away reminding them of what you have on offer.

The acrylic will cost around $20 and the flyers you can product and print in-house for next to nothing.

So, while your shop is closed and people are checking out your window, you have a marketing pitch for them to take away and remember your business.

Simple.

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marketing

Sunday newsagency management tip: obsession to differentiate your business

Brands matter in retail. There are plenty or articles and papers claiming that shoppers will spend more on a brand they trust. They can also make a purchase decision faster than if presented with the same product un unbranded backaging. This is why I spend time ensuring brands are respected on the shop floor.

The photo on the left is the before shot and the photo on the right is the after shot. All I did was turn the wrap so the brand – Hallmark – is represented in a consistent way. To me, the display on the right better reflects value and the messy display on the left.

Allocating a small amount of whop floor time can make your branded displays look better than other retailers. This can make you and your team more proud of your business. It, hopefully, will drive shoppers to notice the branded products and spend more with you – this is the key goal.

IMG_9987IMG_9986

 

 

 

 

 

 

 

I appreciate this management tip may see somewhat obsessive. I think it’s valuable shop floor work through which we can make a statement about our businesses compared to others who may have the same products.

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Management tip

Meerkats are the in animal

meerkWe are making good money out of Meerkats thanks to the popular TV commercial promoting insurance that has been a hit around the world for some years. We have products from several suppliers and are pitching them currently at the counter with success.

Being aware and on top of trends is key to maximising sales and gross profit. Meerkats are a perfect example. They have been hot for all of this year and have made an excellent bottom line contribution. recent sales indicate they remain a good opportunity.

5 likes
Calendars

Newspapers customers like crosswords

puzplacementWe have had the BHG Puzzle Book with newspapers and it’s worked well. An acrylic is clipped into the slat wall next to The Age – adding a pocket to what was unused space. Most purchases are on impulse – making the newspaper purchase more valuable.

0 likes
magazines