A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Sunday newsagency management advice: know the efficiency of your top traffic generator products

The top selling item in your newsagency may be among your least efficient.

In a recent study of newsagency shopper basket data where a daily newspaper was the top selling item, it was the item most often purchased alone.

In a typical Australian newsagency, the main daily newspaper is purchased alone 79% of the time. This makes the newspaper inefficient for the business. Efficiency is gauged by the number of items in a basket.

Knowing product efficiency empowers newsagents to act as it’s a retailer problem, not a publisher problem.

  • What do you have placed with newspapers?
  • What do shoppers see on the way to newspapers?
  • What do shoppers see from the newspaper stand to the counter?
  • Is a counter offer made to newspaper customers?

These questions reflect some opportunities for driving efficiency. Smart newsagents will think of others.

Some years ago in one of my newsagencies newspapers were purchased alone 80% of the time. Over several months we pulled that back to around 65% through engagement at the newspaper stand.

Low margin traffic generating products are only useful if we leverage the purchase of other items with them. This is retail 101. It’s essential for today’s newsagent.

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Management tip

Sunday newsagency marketing advice: be bold with your window display and get noticed

xmasattractOur shop windows and front entrances are the most important real estate in our businesses. We have seconds to grab attention, to get noticed.

Getting a passer-by to turn their head is a bankable result because a percentage of those who notice will come in and a percentage of those will purchase. We are competing with other retailers plus we are competing with mobile devices people are spending more time looking at while walking today.

The sole role of front window and or entrance of your shop is to get noticed – to get people turning their heads, stopping and walking toward your business because of what they have seen.

Newsagents in every situation face this same challenge for attention: in shopping malls, on the high street and in rural and regional locations.

We need to offer stunning displays and use light and sound to catch attention in our newsagencies – especially at Christmas when every retailer lifts their game chasing the attention you want.

Average displays will deliver average results. Displays that are the same as other nearby businesses will not help us break away from them and achieve our own greatness.

Our front of store traffic-generating display is just about the most important marketing statement we make yet too often retailers don’t treat it as such.

The photo shows the display on the main table facing into the mall at one of my newsagencies. The tree-shaped display is a computer controlled display standing 182cm tall. Each small rectangular box is a light box. Each character lights up. There are multiple coloured lights per box. It plays Christmas songs and lights up in sync to the  music. We are the only shop in the 250 or so shops in the shopping centre with anything like this. It’s attracting terrific attention.

The display cost us $230.00 and two hours to assemble. Already we think it’s a valuable marketing investment for the business.

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marketing

Pacific Magazines trumps Bauer Media in latest magazine audit

The July – September magazine audit results will give the folks at Pacific Magazines encouragement and the folks at Bauer Media reason to reconsider their discount packs. In key head to head competition, Pacific won out on key fronts:

  • New Idea sales declined 2.20% while Woman’s Day sales declined 5.90%.
  • That’s Life sales declined 4.00% while Take 5 sales declined 4.90%.
  • Famous sales declined 18.9% while NW sales declined 18.03%.
  • OK! sales declined 4.10% while WHO sales declined 11.70%

There is a fundamental problem with the Famous / NW type of title and unless the publishers urgently recast these titles for today’s marketplace, there must be a doubt about their future. The same is true for Zoo Weekly which suffered a decline of 27.90%.

On the Pacific vs. Bauer competition, the results are all the more interesting when you consider that Bauer does considerably more discounting than Pacific.

We must expect magazine closures with these circulation declines and an accompanying decline in ad pages.

As my newsagency sales benchmark results will show next week, there is good news in magazine sales with some newsagents achieving growth. Smart publishers will want to find out more about how they are doing it. The gap between success and failure is widening.

Read more at Mumbrella.

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magazines

Newspaper sales decline in Australia continues

auditThe decline in daily newspaper sales in Australia continues apace according to the latest audit. While all capital city dailies recorded significant declines, the Fairfax mastheads were hit hardest. While I am no newspaper publisher, I doubt Fairfax is making money from The Age at least several days a week. The year on year decline of 19.6% would have to be hitting the company hard.

It’s a matter of time, months maybe, from when we see a capital city daily retreat from daily publication of their print product. Newsagents need to factor the real prospect of this into their business planning.

I am surprised (maybe I am not surprised actually) that newspaper publishers are not more creatively and actively engaged with retail newsagents in driving over the counter sales. These are the times we need fresh initiatives and not the same old.

The audit results are reflected in the latest benchmark study results.

Read a full report at Mumbrella here.

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Newspapers

Instant take-off of Grumpy Cat sales

gcatWe started selling the new range of Grump Cat products as we were putting them out this week. Customers love this little cutie. With the moving coming out and plenty of social media coverage, the Grumpy Cat is well-known and very popular.

This is another example of leveraging a worldwide brand to drive impulse purchases. Shoppers purchasing the Grumpy cat are not coming in with this purchase in mind.

The more we leverage known brands in our businesses the more we can drive impulse purchases and make our businesses more meaningful to a broader cross-section of shoppers.

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Newsagency management

Promoting Christmas Better Homes and Gardens

magsbhgWe have the floor display unit promoting Better Homes and Gardens, Family Circle and the BHG Christmas cookbook at the end of the main magazine aisle. The placement is the third location for each of the promoted titles. It’s designed to draw shoppers down the aisle. This location is the best place currently available for promoting the titles without too much distraction around.

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magazines

How is Bauer Reader Rewards working for you?

I don’t offer Bauer Reader Rewards in my newsagencies and so cannot answer this question. I’m asking it here because a non circulation product supplier asked me today as they are considering an app based loyalty program.

My view is these brand based loyalty programs are not helpful to newsagents as our businesses are not at the heart of the promotion. Our business should be at the heart of any loyalty offer in our business.

Also, any loyalty program must be easily understood and simple in execution. The Bauer program is neither.

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magazines

Code of conduct for magazine publishers and distributors

Magazine Publishers Australia and representatives of Pacific Magazines, Bauer Media, Network Services and Gordon an Gotch have been working on a possible code opt conduct for the supply of magazines to newsagents. This work was initiated by the publishers and has been in discussion for a year.

Any code is a complex process because it must have approval from the ACCC. Even the suppliers talking together requires ACCC approval.

As I have written here many times, a code is essential for the competitiveness of newsagents. Most recently, on August 30, I published my suggested magazine supply KPIs – these were first presented to publishers at a breakfast meeting in 2005.

Newsagents need to be part of the discussion of any possible code of conduct. Here is a draft of the MPA code of conduct. It may not be a current draft. I am not positing it here as a declaration of what will be put in place. No, I am publishing it here so newsagents can comment more generally on the topic of KPIs.

If you compare this code of conduct to my suggested magazine supply KPIs you will see the MPA draft is biased to serve the publisher whereas mine is biased to serve the newsagent. I think the MPA code needs some more work but it is a start. For example, the financial viability of a title in a newsagency has nothing to do with the size of the print run … the ideal sales efficiency has nothing to do with the size of a print run. 

I’d also note: early returns are essential to cash-flow management in newsagencies. If Network and Gotch want to be paid they must allow early returns. If a title has not sold in two weeks it ought to be a reasonable candidate for early return.

Publishers and distributors need to understand that delayed billing is of little benefit to newsagents.

Since we carry the space, labour and financial obligation, we need a supply model that allows us to take on such obligations.

Here is a draft of what the MPA has been discussing:

1. Minimum Sales Efficiency
A Distributor will ensure that no Title has a Sales Efficiency of less than the minimum Sales Efficiency set out in the table below.
Distribution quantity per Issue Minimum Sales Efficiency
>..30,000 copies 55%
20,000 copies – 30,000 copies 50%
10,000 copies – 20,000 copies 45%
1,000 copies – 10,000 copies 35%
< 1,000 copies 25%

2. Consecutive Nil Sales
A Distributor will cease to distribute a Title to a Retailer for a minimum of 12 months if the Title has experienced consecutive nil sales at that Retailer for, in the case of:
a) a weekly Title, six consecutive Issues;
b) a fortnightly or monthly Title, four consecutive Issues; and
c) any other Titles, two consecutive Issues.

3. Returns
A Distributor will not require Retailers to provide Full Copy Returns, except in relation to Partworks.
A Distributor may require that Retailers provide, at the Retailers’ expense, Mastheads as evidence of unsold copies of an Issue and may require that Retailers:
a) package such Mastheads separately from any permitted Full Copy Returns; and
b) clearly mark packages containing Mastheads or Full Copy Returns as ‘Mastheads’ or ‘Full Copy Returns’, as applicable.

4. Early Returns
A Distributor will not be required to accept Early Returns from Retailers, except where such Early Return is made by a Retailer to correct an error in allocations quantity.

5. Redistributions – Packs & singles
A Distributor will not Redistribute an Issue on more than once occasion.
If a Distributor Redistributes an Issue, the Distributor will ensure that:
a) the prior distribution of the Issue has Closed;
b) at the date of the Redistribution, less than 12 months has elapsed since the Recall Date applicable to the first distribution of the Issue;
c) the number of copies of the Issue provided to a Retailer is less than the number of copies provided to that Retailer as part of the first distribution of the Issue (unless the first distribution of the Issue was a sell-out at that Retailer); and
d) the On-sale Period for the Redistributed copies of the Issue is no more than three months.
If a Distributor Redistributes an Issue, the Distributor will use reasonable endeavours to ensure that:
a) the Issue does containing cover offers that have expired; and
b) if the Issue is bagged and no current Issue is included (e.g. a “Value Pack” of two old Issues), this is clearly communicated to consumers on the packaging.

6. New Titles
For each launch of a New Title, a Distributor will ensure that:
a) each Retailer receives notification of the launch prior to the On-sale Date for the Launch Issue; and
b) the number of copies of the Launch Issue distributed to each Retailer is determined reasonably having regard to the total print run of the Launch Issue and the average sales of 1 or more equivalent Titles (provided that a Distributor may distribute at least 2 copies of the Launch Issue to each Retailer).
For Issues of a New Title subsequent to the Launch Issue, a Distributor will, to the extent such data is available, use EDI sales data to determine the appropriate number of copies of those Issues to be distributed to each Retailer until a regular sales pattern for the New Title is established.

7. Maximum shelf life
A Distributor will ensure that the On-sale Period for an Issue does not exceed twelve weeks unless at least two of the following are applied to the Issue:
a) delayed billing, being the process by which …;
b) Retailers are offered an extra sales margin for sales of the Issue on top of the standard sales margin normally paid by that Distributor to Retailers; and
c) Split Deliveries.

8. Split Deliveries
A Distributor may utilise Split Deliveries for an Issue.
If a Distributor utilises Split Deliveries, the Distributor will ensure that:
a) to the extent such data is available, the Distributor uses EDI sales data to determine the appropriate number of copies of the Issue to be delivered to each Retailer for the second or subsequent deliveries; and
b) based on the rate of sales, if a Retailer has sufficient copies of the Issue available for sale to consumers, then a second or subsequent delivery should does not occur.

Here are definitions from the Code which could be useful reading this:

Closed means, in relation to an Issue, ….

Code means this Distributor Code of Conduct.

Distributor means a person engaged in the business of distribution of Titles and who is a signatory to this Code.

Early Returns means the return of a copy of an Issue, in the case of:

  1. a weekly, fortnightly or monthly Title, during the On-sale Period; and
  2. any other Title, Returned within 30 days from the On-sale Date.

Full Copy Returns means:

  1. the process by which a Retailer returns an entire copy of an Issue to the Distributor; or
  2. the entire copy of the returned Issue,

as the context requires.

Issue means an issue of a Title.

Launch Issue means the first issue of a New Title.

Mastheads means headers, the front cover or the barcode of a copy of an Issue that have been excised from the copy of the Issue.

New Title means any Title that is distributed under a Product Code that has not previously been used.

On-sale Date means, in respect of an Issue, the date, determined by the relevant Distributor, on which the Issue is first made available for sale to consumers by Retailers.

On-sale Period means, in respect of an Issue, the period commencing on On-sale Date and ending on the Recall Date.

Partwork means ….

Product Code means ….

Recall Date means, in respect of an Issue, the date, determined by the relevant Distributor, on which the Issue is required to be withdrawn from sale to consumers by Retailers.

Redistribute means the distribution to Retailers of an Issue that has previously distributed and recalled (using refurbished Full Copy Returns or mint copies of the Issue).

Retailer means a newsagency, supermarket, convenience store or other retailer to which Titles are delivered by a Distributor as a regular distribution channel.

Sales Efficiency means the total number of copies of an Issue sold by Retailers expressed as a percentage of the total number of copies of the Issue distributed to Retailers [averaged over, in the case of:

  1. a weekly Title, four consecutive Issues;
  2. a fortnightly or monthly Title, three consecutive Issues; and
  3. any other Title, two consecutive Issues.]

Split Deliveries means the distribution of an Issue by more than one delivery of copies of the Issue to Retailers during the On-sale Period.

Title means a magazine or similar periodical and, for the avoidance of doubt, excludes books.

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magazine distribution

Another duplicate barcode problem with Bauer titles

Bauer Media advised newsagents today about another duplicate barcode issue. This time it’s TechLife and APC affected. Newsagents need to ensure they have the right advice from their software supplier for handling this so that returns are processed correctly. here is the announcement:

Please be advised that AUTRALIAN PERSONAL COMPUTER went out today with the incorrect barcode on the magazine. The incorrect barcode is the same as TECHLIFE, which you may also have in store. Please be aware of this when scanning sales and processing returns, especially if you use XChangeIT.

TITLE: AUSTRALIAN PERSONAL COMPUTER
BIPAD: 3167 ISSUE: 1412
RRP: $9.95
Incorrect Barcode on magazine: 9313006001416 12
Correct barcode for magazine: 9313006 001362 12
Release date: 13/11/2014
Recall date: 15/12/2014

Conflicting title you may have in store:

TITLE: TECHLIFE
BIPAD: 3781 ISSUE: 1413
RRP: $9.95
Barcode: 9313006001416 12
Release date: 30/10/2014
Recall date: 27/11/2014

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magazines

WH Smith PLC given ‘buy’ rating

Thirteen UK brokerages have given WH Smith PLC, a publicly traded company, a ‘buy’ rating. This is relevant to Australian newsagents as WH Smith is in acquisition mode in our channel here as we have seen with the acquisition of Supanews this month and a couple of card and gift groups earlier in the year.

The Grocer had a report last month on their trading results which feeds into this latest analysis. Australia gets a brief mention.

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Newsagency management

What a waste Bauer distributing this Ripley’s book

bookerThe anger from the newsagent reporting receiving this Ripley’s book from Bauer’s network Services this week was palpable. The RRP $29.95 title had no place in the scale out from a magazine distributor.

Newsagents can get books like this elsewhere at 50% and more GP and with more control over supply. Any book supplier using a magazine distributor to access newsagents should think twice.

This title was early returned – what a waste of time and money!

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Book retailing

When space is short…

mickitThis is a silver lining story. We’re short of space – who isn’t this time of the year?! We had nowhere to put the large Hallmark Mickey Itty Bitty stock. The team placed them above magazine at the back of the show. Now, more customers look at the back of the shop as a result.

Great stuff!

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visual merchandising

Gerry Harvey still fighting on the GST

It’s good to see Gerry Harvey still fighting on the GST front, his targeting of Australia Post and its new ShopMate service that he says makes it easier for Australians to purchase products GST free from overseas retailers and bring them into the country.

I am interested in the issue but not so much the shill of Harvey in making the pitch. I think this campaign would have more cut through if small business people were fronting it and explaining to Australians how their use of the service could ultimately cut jobs here.

The latest reports look like Harvey personally is losing out. Australians would care more if local businesses they know are losing out.

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Ethics

Star Wars another mega brand newsagents could benefit from

swbrabdsIt was a thrill to see earlier this week some of the new Star Wars products to be launched shortly. While the majors have been and will continue to be all over Star Wars, we have an opportunity to play in this space in some gaps left by the majors.

For newsagents to get the most of these major brand opportunities they / we need to engage with suppliers more directly and not so much through agents and wholesalers who bundle toys from various suppliers.

The best way to leverage mega brands like Star Wars is for us to get closer to manufacturers. This is a space for the marketing groups as they can pitch to these large suppliers on behalf on more and in a way that is of interest to the suppliers.

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Uncategorized

Naming products to sell

bangIn a coffee shop in Cairns Monday they offered me two blends from which to choose: Bang and Grind. The name of the coffee shop is Bang and Grind. At several other points in the business they leveraged their business name, leaving you in no doubt about where you were.

I hadn’t read the signs when choosing the coffee – the barista said Grind was mellow and Bang was a eye-popping wake-me-up. Even their behind the counter pitch was on point. Bang was my selection and it was true to the pitch – excellent for the morning.

I love experiencing a retail business where every touch point is true to the brand and the principles of the business. Band and Grind in Cairns is such a business. A visit there is a lesson in business.

It is easier for a business to control more of their pitch when they have more control over the products we sell. It’s rare we are in this situation in our newsagencies. This is why I say it’s important for us to focus on brand name products to sell in our businesses. The more recognised the brand the more we can achieve with it.

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Newsagency management

The value of brands in selling products

IMG_0092It is easier to sell products people know, understand and trust. Teenage Mutant Ninja Turtles are such a brand. Thanks to success of the latest movie, major retailers have achieved excellent sales. Newsagents can tap into this success to with licenced product.

One learning from the sales flowing as a result of the movie is that the traditional range is selling as well as the movie-themed range. This was unexpected by suppliers. The sales boost of the traditional products speaks to the power of a brand through the entire range connected with the brand.

We can make more money in our businesses selling licenced product than from cheap no-brand products.

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marketing

Cleo now being discounted

cheapmagscleoThe sign I saw in a Newslink store earlier this week shows Cleo has been added to the pack of Bauer titles available from these shops at a discount to the cover price. The inclusion of Cleo with the weekly titles could be an indication of challenges for the title.

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magazines

Grand Gesigns frequency increases

magsgdThe frequency of Grand Designs magazine is increasing from four to six times a year. This title has found a valued place in our home and living section thanks in part due to the TV coverage on ABC and Lifestyle. We co-locate for the first two weeks to make the most of PR around each new issue.

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magazines

Paywalls vanish when publishers go each other

The Australian Financial Review had a report yesterday about a favourable tax ruling for News Corp. in Luxembourg in 2009. The report is accessible to all despite the vast majority of AFR content being bend a paywall. News Corp. tends to do the sale – leave reports negative to Fairfax outside the paywall.

The more newspaper publishers report negatively on their competitors the more free news we can access. The AFR report is a cracker given recent reports of corporate tax avoidance.

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Ethics

Radio group purchases Morrison Media, publisher of Frankie magazine

Pacific Star, operators of sports radio station SEN and MyMP is acquired Morrison Media, the publishers of Frankie. The only other print media they own is Inside Football. From their ASX announcement Pacific Star says the Morrison business will operate from a separate entity, business as usual. Morrison Media has had some challenges in recent times since the split with the founding team behind the highly popular Frankie title.

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magazines

Changes at Hubbed and an impact for newsagents?

Hubbed appears to have let the domain for its blog expire, taking it offline. While not a big deal, it shuts down a communicate channel the company had used to promote Hubbed to newsagents. This is happening at a time where there appears to be a shift in the services mix promoted by Hubbed.

This ANF endorsed and promoted business started out seeking long-term financial commitments from newsagents for computer based kiosks for handling bill payment and parcel services. Now, it appears to be more focused on a missed delivery parcel collection service for which no technology kiosk appears to be necessary.

A newsagent spoke with me last week about the challenge of getting out of paying the lease on the kiosk which is not earning the business any money. I suggested they speak to the ANF since it was their endorsement that encouraged them to sign the long term lease finance agreement.

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Uncategorized

The important customer service fail response

custserviceOn a recent overnight flight I received poor service and while I did not complain the airline staff knew they had let me down on a simple request. I’d forgotten the experience until I received this gift pack of cheese and wine at the office last week. The note said it was from the crew of the particular flight on which I’d had the experience.

How you apologise in business is important, especially if it is to do with products or services over which you have complete control. It involves you actively listening to your customer, owning the situation and being clear in expressing your apology.

If circumstances are such that you can’t apologise to the customer at the time, a gift or card could be appropriate after the event – as happened with me last week.

While sending a gift pack is not appropriate for most complaints we hear in our newsagencies, we can provide satisfaction to concerned customers through engaged listening through to an apology card sent to them or having a small gift – a sample product – on hand as a gesture.

How you apologise is key to turning a negative into a positive.

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Customer Service

Collins Debden charity message connects

diarysocialrespThe charity message pitched on the Collins Debden diary stand is connecting with shoppers. I heard a couple mention it Saturday prior to selecting a diary ti purchase. People understand the plight of the Tasmanian devil. I think it helps that it’s an animal charity too given the number of man related charities promoted in newsagencies already. Well done Collins Debden on choosing a charity people recognise and pitching it with excellent cut through on your floor display units.

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Social responsibility