It is good to see Woman’s Day get a make over – out today. The $4.5M TV campaign should generate considerable interest. We are leveraging this with strategic placement of the title in two locations for the next two days. But that is about it since ACP has not provided any special collateral with which to promote the make over.
When New Idea did the same earlier this year we saw a lift. That was in part due to excellent collateral designed to drive impulse purchases.
Dead stock, stock which is not paying its way, can cost a newsagency thousands of dollars a year, tens of thousands in some cases.
The non-circulation categories where I see the most dead stock are: everyday pens, premium pens, home office products, lifestyle greeting cards, maps and certain social stationery / gift lines.
Tobacco related products is probably the best managed category.
Newsagents who rely on supplier representatives to order for them have, from what I see, more dead stock than those who order using their newsagency computer system based on actual sales. This is especially true in the pen and social stationery / gift areas.
Supplier representatives are usually at least part paid by commission and while they will protest at what I am writing here, human nature is such that they will put their needs ahead of the needs of their customers given that few newsagents check the stock turn and return on investment of what is ordered on their behalf.
Newsagents like that suppliers provide the labour to order, price and put out stock. They see this as a benefit without realising that this benefit can come with an extraordinarily high cost.
If you have a computer system, use it. Stop letting suppliers order on your behalf. Start ordering for yourself based on sales. You will save time and money. Profitability will rise as a result.
In the lifestyle card area, ask your car company for an in-depth analysis of sales for each lifestyle range you have. Look carefully at stock turn and analyse this against the cost of the real estate these cards are taking in your store. You could probably lose some lifestyle ranges without any impact on overall revenue.
My core point here is that we need to take control of the stock on our shop floor. We bleat and moan about magazines yet we all too often to not apply even basic retail management principles to the areas of our business over which we do have control.
Start with pens:
If you are like other newsagents who have done this you will find that sales are the same or higher and that your cost of goods is down by as much as 25%. That is money in your pocket.
Sure there is extra work involved. It means you take more control over your newsagency. There is no harm in that!
I am told that the ANZ and Commonwealth banks have pulled back from their considerable support for funding people buying and operating newsagencies. Their moves are contrary to what the federal government understands to be the position of banks in terms of support for small business.
Both the Commonwealth and the ANZ have been major supporters of newsagents for many years. The ANZ actively sought to support the channel with access to finance for the purchase and operation of newsagencies.
Their pull back may impact the sale of businesses. It may also lead to some existing newsagents are required to reduce their exposure to the banks.
The changed circumstances of bank lending for newsagents is something which needs to be covered in detail with our key suppliers.
Distribution newsagents receiving product through Fairfax Media Publication Solutions are being stung in terms of cash flow. Previously, magazines which were supplied, say, in the second week of September, would have until the twentieth of October to pay for this stock. Now, these magazines have to be paid for in the third week of September.
The cash flow impact of this change is significant and will make newsagents even more reluctant to carry titles distributed through Fairfax Media Publication Solutions.
You never know what you miss until it is gone.
With NDD no longer distributing diaries, publishers have moved distributors and newsagents now receive a lower margin for diary product. This will push more of us to source diaries directly.
A fair margin for diaries in a newsagency is 50% or more. Anything less is probably loss making given the long on-sale and somewhat flat sales curve.
Stephen Northcott has written an excellent piece outlining the importance of AirPrint which was announced by Apple a couple of days ago. He outlines how this plays out for the bigger goal of providing a better solution for newspaper and magazine publishers.
Australian newsagents will be interested in this paragraph from Northcott’s report:
One big bone of contention between magazines, newspapers and Apple has always been the rules around collecting user data. User data is the holy grail of any kind of targeted, ad laden media. As we all know! The rub there is that Apple has insisted on allowing users to opt out of this kind of data harvesting if they like. Chalk one up for us, the consumer, there.
As distribution newsagents know, the data they have collected over the years through hard work is now considered to be by the publishers to be theirs. Publishers use this data to switch newsagent direct customers to lower value subscription customers.
Following feedback here to my post about establishing a complaints forum, I can announce that I am involved in establishing a forum which will be open to all newsagents for raising topics including discussing the performance of newsagency suppliers. Here are some key points about the new forum:
I hope to announce more details in the next week.
From time to time I am offered an amazing deal, a free trial or some other valuable benefit in the hope that I will say good things about the product or service. Unless the offer is made to others, either through a marketing group or based on some other relevant criteria, I say no to the offer.
Newsagents have an obligation to each other to declare if they get something for free or through some special treatment which they then go on to endorse, promote or act as a reference site in sales situations.
Too often newsagents have been led into products without knowing of a conflict for the person offering an endorsement.
Pacific Magazines is supporting newsagents with a putaway coupon included in That’s Life promoting the putaway sales for the Real Food Fast part series. It is not often we see a publisher directly promoting our specialist services in this way. We are promoting the putaway opportunity because, as I say here too often, putaway customers are more valuable than regular magazine customers – basket data indicates they are 33% more likely to purchase other items in addition to the magazine(s) they are collecting.
In our new temporary location at Forest Hill Chase we are using card fixtures for our magazines. While pocket depth is a challenge, we can usually only fit four copies of New Idea or Woman’s Day in a pocket, the card fixtures allow us to achieve more facings in less floor space and this was the most critical part of compressing the 330 sq m store into 97 sq m.
I’d note that the card fixtures are not the mass produced card pockets in most newsagencies, these ones were purpose built a few years ago and are slightly deeper.
Since we cannot have as many copies of each title on display, we are using the card drawers below the display to hold spare stock. This is driving extra work managing moving stock from the drawers but that is manageable.
The goal of usual card fixtures was to fit 75% of the old magazine range into less than 40% of the old space and we achieved that.
I like the single waterfall but I do miss the flat stack for volume.
Newsagencies continue to be the best retail store in which to find a diary. Many have stock for 2011 now and the range will grow over the next few weeks. In one of my stores we are using flexible magazine fixturing on the dance floor to announce the arrival of the 2011 diary range. The impact has been immediate with good early sales.
For success with diaries, range and product quality are the keys. Get this right and you can usually sell for a higher margin.
Regardless of what other retailers do around us, our diaries will remain at full price until well into 2011.
We are enjoying success with these novelty lip gloss items at the counter. They are good margin easy impulse purchase item and like all such items, once we sell out we will not replace them – not for the time being at least. The key is to have them somewhere where daughters shopping with Mum can see them.
We received Pigeons & Peacocks yesterday for the first time. While an interesting looking title, I doubt that supply was warranted based on any sales data from our business. We received two copies and would need to sell both in four weeks to recover our costs.
Just who made this decision to send us this title and why did they decide to put my money at risk? This is the fundamental question I have about every new title sent to us by magazine distributors who think they are better at putting my money at risk than I am.
If it sells out I will be thrilled. If it bombs I will be out of pocket.
Magazine distributors cannot have it both ways – controlling what titles we get and at what volume and making us financially responsible for their allocation decisions. yes, this is as it has been forever. Well, in today’s marketplace something has to give. I think we are seeing that with newsagency closures on the rise.
One source told me that there have been more newsagency closures in the first four months of 2010 than in all of 2009. If true, this would be alarming. I am not seeing any change in behaviour by the magazine distributors to indicate that they are concerned.
Crikey published a cracking story yesterday about Fairfax circulation numbers based on a leaked email from 2007.
I have always been surprised at the gap between newspaper sales in newsagencies compared to audit numbers. The sales must be happening outside our channel to produce better audit numbers. While newspapers are in a bunch of other retail outlets, I would not expect them to account for the gap.
In a move of significant innovation in the retail greeting card space, UK retailer Marks & Spencer is installing augmented reality units to sell greeting cards.
The new technology allows the recipient of the card to view a 3D animated feature via a webcam, bringing the card to life.
Given the huge success of the Hallmark sound cards here in Australia, it is clean that greeting card customers appreciate innovation.
Retail Technology has more on the M&S move:
The recipient of the card downloads a piece of software from the relevant page on the M&S website and is then able to view a 3D animated feature by holding the greetings card up to a web camera. The animation tracks with the movement of the card, so no matter which way the card is moved, the animation will rotate along in full 3D. In many cards, various scenes appear as the card is turned in different angles in front of the webcam for a range of digital experiences.
If the M&S trial works I’d expect to see units like this emerge in Australia.
Photo source: The Business Deck.
Fairfax Media Publication Solutions has communicated to distribution newsagents about the new early returns process for titles taken over from NDD. This is a good and necessary step if FMPS wants to establish itself as a viable magazine distribution alternative.
The next step is to achieve XchangeIT compliance. I understand progress is being made in this regard.
The final step is to facilitate a direct relationship with retail only newsagents who already have direct supply relationsips with Gotch and Network. This will be essential to FMPS achieving retail penetration close to that of NDD.
I have been told of reports of fake $50 notes in newsagencies in New South Wales and Queensland over the last week. I’d suggest that newsagents print and share the advice from the Reserve Bank on detecting counterfeit notes.
After an intensive 48 hours, our temporary new store at Forest Hill Chase is looking pretty good. Thanks to help from a cheerful and energetic team, we compressed stock from our 330 sq m store on level 2 into the 97 sq m temporary location on level 1. While we still have a couple of days work to finesse the new location, we are open for business. Indeed, we did not miss any trading hours.
It is interesting how one views stock when space is limited. Every stock item has to pay its way, there is no room any underperforming items to be propped up by others and no room for us to carry something because of a belief that newsagents should carry such an item.
So far, we have cut 400 magazine titles – none was cashflow positive. We have also cut around 65% of our stationery range. Half was cash flow negative and half was out of space necessity. We have retained almost the entire range of everyday cards and a trimmed lifestyle offer. We have also retained our paperback books and book sale space allocation and set aside space for diaries and calendars.
It helped tremendously that we had our own qualified and centre approved technician on the ground for two days to take care of all of the technical complexities including moving the Tattersalls, fax, phone, internet and other lines. It also helped that we engaged a centre approved shopfitter to manage moving card fixtures and repurposing our Tattersalls bench. The team from Hallmark was a tremendous help yesterday morning as was the team from our own businesses.
I am sure we will discover that we have made some mistakes. We will work on those when we discover them. In the meantime, we are looking forward to a few months in the trim location and the experience it provides.
While newspaper mastheads continue to be covered up in Australia with intrusive advertising, in the US there is fierce debate about the impact of advertisements being printed on the front page of The Washington Post. Yahoo News has the story including this paragraph:
Newspaper executives and editors pride themselves on maintaining a church/state wall between editorial and advertising and their traditional reluctance to sell front page ads stemmed largely from the sense that they appeared to broach that wall — sending the message to readers and advertisers that the front page, which editors have long viewed as their own sacrosanct turf, would essentially be up for sale. But harsh economic struggles have forced newspaper companies to get more creative when it comes to generating revenue. And with its inaugural front-page ad scheduled for next Sunday, the Post is showing that it’s no exception.
It is an interesting discussion – how a once venerable medium is having to prostitute itself beyond the hitherto unimaginable in order to make money.
I received a disturbing report today from Damien Vanden Bergh of West Wyalong Newsagency about an attack which left one of their employees unconscious this morning.
This morning we were the victim of a violent attack in our store. Our delivery guy got to work this morning to start his morning duties, when he was attached from behind and bashed to the ground. The robbers were able to get away with all the cash in our store and left our worker unconscious on the ground. We live in a small country town and never thought that anything like this would happen. I think it is a timely reminder that we all need to look at our security and safety of our employees within our stores. If you could spread this message to other newsagent and maybe they can learn from our unfortunate event.
The employee is in hospital and recovering.
The message here is that the attacker must have been watching the store to understand the early morning routine. He attacked at the most vulnerable time.
It would be timely for newsagents to review early morning and closing time processes and to tighten security to better protect employees and cash. While a security system may provide an opportunity for evidence, it will not stop people desperate for cash.
Pacific Magazines is launching The Outdoor Room with Jamie Durie, a new outdoor entertaining and lifestyle magazine, on September 27. According to AdNews, it will cover all aspects of outdoor lifestyle from furnishings, renovations and decorations, budget makeovers, garden projects, to pets and wildlife, travel, food and entertaining.
Advertiser support has been strong so I’d expect a big push from Pacific to make the most of the newsagency launch.
I’d like newsagents to be able to set their own supply quantities for new titles. I’d expect some would ask for more than the projected allocation while others would ask for less. Based on the people behind the title I would be seekingcmore copies in my stores as I expect that this title will do well.
Given that it is our cash at risk it is only reasonable that we play a role in determining just how much cash we want to invest.
The TV ratings for Sunday night proved that the interest is not fading for all things food with Junior MasterChef pulling in 2.2 million viewers nationally – 32% more than the ratings of the next highest rating TV show.
There are opportunities here for newsagents in the MasterChef magazine, a Junior MasterChef cookbook, MasterChef retail packs and Junior MasteChef product packs.But the biggest opportunityis in the food magazine section. we need to be obsessive in our focus on this section, ensuring that displays are fresh and popular titles are co-located.
We are promoting the latest InStyle magazine with an in-location display. The magazine comes with another free tote bag which at least fits into the fixtures without too much difficulty. I think that publishers need to be more creative with their free gifts. There must be homes with closets full of the free bags collected from magazines and newspapers over the last couple of years.
We are promoting Good Food in the ACP basket builder unit this week. I am disappointed that this title is once again bagged. Food magazines need to be browser friendly. Just stand in a newsagency and watch how shoppers interact with food titles. They often look two or three, comparing recipes. Bag the magazine and you miss being part of this.
Based on my own experience of suppliers following up what I write about here and the feedback other newsagents receive from suppliers when they publish comments here, a public forum where newsagents can publish supplier issues could work.
It seems that suppliers are keen to respond to public complaints. That’s good! What is disappointing is that some newsagents have had to resort to public complaint on an issue because the supplier established processes have failed.
Complaints which are subsequently resolved by senior management following a public airing reflect a breakdown in their existing contact structures.
All newsagent larger suppliers in key product categories ought to look at their complaint management processes – newspaper publishers, magazine distributors, greeting card companies.
While I appreciate that it is challenging to manage complaints / questions / issues from a 4,000 strong customer channel, it can be done better than newsagents experience today.