A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Reader’s Digest title rips off newsagents

high_blood.JPGNo wonder newsagents suffer from high blood pressure when Reader’s Digest and magazine distributor NDD combine to dump a title like this on their shelves just before Christmas. First up, this is a book and not a magazine. Unless newsagents are in the book space, it is unlikely they will have the appropriate space for display. At $29.95, the cost to a newsagent for shrinkage would be too high to risk putting the title on the shelves. Further, a four month shelf life is ridiculousl.

Once again, NDD grabs newsagent cash for a title which will be cash-flow negative in all but 1% to 2% of newsagents. This is unconscionable behavior. Newsagents ought to complain to the ACCC as NDD has no data basis on which it can justify sending this title.

Shame on Reader’s Digest. Shame on NDD.

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magazines

Australia’s Best Cars Magazine rips off newsagents

best_cars.JPGNDD, the magazine distributor which claims to be expert in this area ought to know better than to send more Australia’s Best Cars Magazine to newsagents with an expected shelf life of eight months. What is worse is that this title was supplied too late for early return in December so we are out at least a month in terms of cash-flow.

From the scale out I have seen, it appears little attention has been paid to the sales of car magazines – meaning gross over supply. Not that the RACV, NRMA, RACQ et al care. Their hands are all over this unconscionable conduct because, as publishers of the title, they set the size of the print run and this is, I suspect, what NDD must scale out contractually – with little regard to what will actually sell.

So, Happy Christmas newsagents, enjoy being ripped off by a magazine model which is stuffed at this bottom end of titles, a magazine model which despite rhetoric, is not changing. There is no need for meetings and conferences to agree on a best practice model, if it won;t sell, don;t send it, if it has a sell through rate of less than 50%, send less. NDD abuses the system and says it will talk about changes and every month the talks go on they abuse newsagents as they have with this title.

What’s worse is that the auto clubs have created a website to promote the title and do not list newsagents as outlets carrying the title. This is offensive.

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magazines

Cards as impulse

card_unit.JPGWe had this display unit designed for our Sophie business – we’re using this at the store entrance to display boxed cards. We wanted a unit which felt like a hall table – so that as people enter they feel like they are entering a person’s home. We also wanted units which did not act as a visual barrier to the rest of the business. The key goal, however, was a unit which efficiently displayed considerable stock which was accessible. While we are yet to put the hooks on the front, the unit is already working very well in each location. The shelf down below helps with storage too.

After Christmas we will use the units for gifts and social stationery suited to the impulse opportunity.

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Greeting Cards

An amazing supplier

We have a card supplier who, once they have sales data on Christmas-card designs which work, visit and move cards in their boxed packs to put the popular design on top – thereby maximizing sales for the rest of the Christmas season. This is an extraordinary level of service and excellent use of sales data for mutual benefit.

In this era of focus on rebates, it’s good to receive such practical and valuable service.

Our Christmas boxed card sales are up extraordinarily this year at Forest Hill and Frankston and this is, in part, due to the efforts of this supplier.

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Greeting Cards

Election boost for magazine sales

I’ve been looking at data from eight newsagencies and each is showing good growth in the Current Affairs and Business magazine category. I put this down to a combination o the election, and strong property interest. The other category which performed well in November is Buying & Selling with double digit growth being achieved in several newsagencies. This is a surprise to me as the category has been tracking down for around two years.

Benchmarking among a group of newsagents around magazine categories is fascinating and leads the newsagents participating to go back to their stores and adjust on what they have seen others achieve.

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magazines

Sophie Randall opened Epping Plaza today

We opened our third Sophie Randall cards and gifts business today, at Epping Plaza in Victoria. Our plan was to get three Sophie locations open by Christmas and we have achieved that. Now, we;re looking forward to the learnings from this new group. We are already benefiting through experience with a single database IT platform across all stores – facilitating moving stock and reducing in-store management time. We are also benefiting from better buying which is also driven from this single IT platform.

The photos below are from our Epping store today.

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While each of the stores has the same layout and elements, there are differences driven by landlords and space challenges.

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The range is consistent to around 70% of stock with 30% reflecting the local demographic.

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Sophie blogs about the products at www.sophiesblog.com.au.

While I own these initial stores, the Sophie Randall concept is part of the newsXpress group and will be offered to others from early 2008. Some newsagents are already benefiting from Sophie learnings in the gift space. Others are keen to look at getting their own location.

At Forest Hill where we own the newsagency as well as the Sophie store we have first hand experience on the impact of a Sophie store on card sales in the newsagency – nil. Indeed, card sales in our newsagency are delivering double digit growth year-on-year while Sophie is pulling excellent card numbers. Each business offers a different shopper experience.

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Gifts

Bill Express Tattersalls link slow

The speed, or lack thereof, in the Bill Express technology when selling Tattersalls products is a problem. From when you hit the Tattersalls button on the hardware there is a five second delay before you see the next screen. Thankfully we have Tattersalls terminals for selling Tattersalls product. I’d hate, in a busy newsagency, to be relying on the implementation on this bill payment terminal.

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Bill Express

Successful stickers

fun_stickers.JPGI hate spinners in retail but this sticker stand and another from the same supplier (Fun Products) works a treat.

In the last year we have reduced our sticker range back to one supplier – cut our stock investment, reduced floor space and increased sales. Four spinners down to two.

To generate $6,000 a year from one quarter of a square metre, as the two remaining stands do for us, is an excellent result – our overall goal is $8,000 a square metre and this beats that.

By reducing range we are able to more easily move the stickers, as they need to be, to ensure impulse purchase.

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newsagency marketing

Reusing old stands

recycle.JPGEveryone does it so this photo will not be that special for some readers. The stand for our Christmas hats and reindeer is a recycled battery stand.

Simon, the manager of our Frankston newsagency, came up with the idea. He wanted something with visual impact at eye level so rather than toss the stand he created this. Cool huh? It’s working a treat!

At this time of the year in newsagencies all bets are off in terms of corporate look and feel. Our excellent traffic demands we fill our stores with opportunities to maximise the potential of the traffic.

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newsagency marketing

The Age losing identity

The Beaurepairs Direct ad stuck on the front page of The Age newspaper today obscures a chunk of the name of the newspaper.

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This is a disappointing win for the advertising sales department and bean counters over what should be a proud newspaper masthead.

In the US and Europe newspaper editors would not allow this to happen and if it did, there would be a public outcry.

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newspaper masthead desecration

Music magazine of the future?

Check out idiomag for a new model in music magazines. As their website says:

idiomag is a high-quality, digital magazine currently personalized to each individual user’s interests in music. It keeps them “in the know” about the artists and genres they love, as well as finding new artists that they might like. It includes feature articles, reviews, galleries and interactive elements in an engaging format that users can access whenever and wherever they want it. Users can read the article, play the track, view the video, check for gigs, and go off to buy the mp3 or ticket or share their views with their friends.

We utilise all the knowledge this generates about our users and their interests to deliver the most relevant experience and to target the most compelling advertising.

Very impressive. Their Facebook integration is an excellent example of using web 2.0 social media to connect friends based on music stories they are reading.

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magazines

Christmas decorations

ap_christmas.JPGNo expense has been spared at this Australia Post corporate store. Two strips of tinsel in the front windows.

Stunning! I guess when you have a monopoly guaranteeing foot traffic you don’t need to provide a compelling experience to lure people.

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Australia Post

Tower Systems strengthens support for newsagents

I am pleased to announce two new management appointments within Tower Systems which will benefit newsagents.

Gavin Williams has been promoted to the role of General Manager and joins our executive team of Norman Partington (Group Financial Controller) and myself (Managing Director). Gavin’s new role has a broad focus and carries senior management responsibility for – installation, training, support, development and admin. For the last six years he has managed our software development team and managed key projects within our business. Gavin joined Tower Systems ten years ago in a support role having worked at our newsagency on a part time basis while at university.

Jonathan Tay has been promoted to the role of Software Development Manager. Jonathan has been with Tower Systems for three years, serving as one of our most senior installation and training specialists. He has also played a key role in testing of updates. Jonathan joined us after successfully completing his Bachelor of Computing at Monash University. In this new role, Jonathan has responsibility for managing our design and development teams, product QA and change management.

Gavin and Jonathan are ideal candidates for their respective new roles. Their knowledge and skill extends our strategic management capabilities and will help us make significant advances in 2008.

I feel most fortunate that we have been able to fill two crucial roles from within the Tower business.

We are currently recruiting to fill the vacancy Jonathan’s promotion creates within our installation and training team.

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newsagent software

Newsagents help shift magazine consumers online

online_magazines.JPGSeveral craft titles this month have what appears to be a flyer promoting the free magazine which comes with each title. It’s only when you take out the cardboard flyer that you see it’s not really there to promote the free magazine. No, this flyer is there to try and get readers (or browsers) of the magazine to visit their website and sign up for a free digital edition of the magazine.

While publishers are at liberty to make any offer they choose inside their pages, that they are doing this on the back of newsagent generosity is, for me, a question of ethics.

Newsagent fund these products into our shops. We pay for them before they are sold and have to wait sometimes two months to get a refund on what has not sold. We pay for the labour to keep them tidy and we pay for the titles stolen. We only make money if we sell the product.

This flyer can be seen by browsers and I suspect this is what the publishers would like. It is certainly part of their pitch to move readers from the print to an online edition – and I am part of their push to achieve this.

Some magazines will move online and cease print publication. It is inevitable. Publishers who want to achieve this should work with newsagents and respect our efforts on their behalf. Going behind our backs is disrespectful.

I note that I only found the flyer when it had been removed from a magazine.

The titles, by the way, are: Papercraft, Beads etc, Downunder Quilts and Scrapbooking for keeps.

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magazines

The long Christmas

Newsagents received House & Garden magazine on Monday of this week. We have been told it is to be on sale for two months. Smart newsagents will push hard to sell out in the next two weeks because who would buy a Christmas themed title after Christmas? Such a long on-sale is nuts. What this really does is stop newsagents returning for a credit prior to February which means it could be the end of March before we get our money back. What is this long on-sale period other than a boost to the cashflow of ACP Magazines?

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magazines

Property and investment magazines

stock_mags.JPGWe have replaced our display of gree magazines at one of our counters with this display of property and investment titles.

Property and investment is an often forgotten category in newsagencies, relegated to second class real-estate. We are hoping, through the display, to remind people that we have a broad offering.

We know from our sales data that the work we have been putting into this category elsewhere in the business is delivering above industry benchmark growth – proving there is a good market in our newsagency.

While these displays are extra work, they payoff is the reinforcement that we are magazine specialists.

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magazines

Pen cabinet difference

sr_mc_nov27b.JPGWe have a good range of premium pens in our newsXpress Forest Hill store. They are also in our card shop within a shop. We also have a good range of premium pens in our Sophie Randall shop in the same centre. It’s the extraordinary difference in the shopping experience which I want to blog about today.

In the newsagency time is an issue. I wish it were not, but it is. The shop has a high frequency of medium to low value transactions. Our average basket is just over $6.00. Lottery, newspaper and magazine customers tend to not want to wait for more than a few seconds for service. Premium pen sales take time: we need to unlock the cabinet and assist with the selection. Rents and wages being what they are we don’t run with sufficient loose staff to easily afford assisting a pen customer without it slowing the main counter.

In the Sophie Randall store we experience a different beat. Customers are not in a rush. They will wait at the counter while we serve a pen customer making a careful choice. This difference in attitude – in customers and in us – between the two businesses makes the premium pen category a better fit in the Sophie Randall store.

That is not to say we ought to get out of pens in the newsagency. Rather, I am saying that we are not getting it as right as we could. We need to create a premium pen display story which serves the shopping needs of newsagency customers more effectively without overburdening the sales team.

While what we have now would be considered best practice based on what I see in newsagencies around the country, I know from the Sophie experience that we are losing sales in the newsagency because of the conflict between the needs of a premium open customer and the bread and butter traffic customers in our newsagency. People would see that we’re busy and walk away. The only way to address that now is to have a spare person full time on the floor, loose. Frankly we are not big enough to justify that expense.

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newsagency of the future

Future of newspapers

For an interesting conversation about the future of newspapers, read Sad Newspapers, a blog post by Jeff Jarvis and the comments which followed. It’s about two newspapers in Detroit and how thin they have become.

We are insulated here in Australia from the trouble newspapers in the US and some European countries are experiencing because of our strong home delivery penetration and the control exerted by newspaper publishers over the supply chain.

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Newsagency challenges

Tarting up fishing

nafa_mag.JPGI am surprised at the cover of this National Australian Fishing Annual. Maybe the have used a sexy, even suggestive (look at the fish), shot before. Compared to other fishing titles, this one would look more at home elsewhere in the category. There are more photos like this in the magazine. Maybe they are chasing a new demographic to fishing. I don’t mind as I’m only the retailer. However, there is a valid questions as to where to place the title – if they are chasing a different demographic. Guys looking for bikini clad girls playing with fish will not be looking in the fishing section.

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magazines

Lovatts crossword up sell

lovatts_aww.JPGFor days ago we placed a column of Lovatts crossword and puzzle titles next to Australian Women’s Weekly. While we have done this before with success, this time the results have been excellent – especially with the Christmas themed title. We are tracking a 25% sales increase for the crossword product off an already strong base. The bump from Wednesday to today is obvious on the sales graph.

We have two promotional columns like this near AWW and the weeklies.

We will leave this display in place for a week before replacing it with another – probably Christmas themed crafts.

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magazines

Christmas badge rack

badge_rack.JPGOne of our youngest team members at Forest Hill, Mel, came up with a great use for the old stand we had for numbered birthday badges. She dressed it with these Christmas badges which light up and, now, our old stand which was gathering dust is front and centre at the counter and working for us.

The badges were lost in our Christmas display. Now, at the counter, customers see them and want to get in early.

Well done Mel!

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newsagency marketing

Lottery syndicate wallpaper

tatts_synd_dec07.JPGWe have wallpapered the wall in front of our lottery counter to promote our syndicates in the end of year superdraw. We do this with all superdraws. It works well.

Syndicate sales are rarely single sales. In addition to multiple syndicate tickets, customers usually pick up a regular ticket or two.

The idea behind the wall is to create a sense of celebration – the end of the year and all that.

We have created the collateral for the promotion ourselves. While Tattersalls will continue to judge us only on name badges, up-selling and placement of their posters, we feel that unique effort such as our wall – and similar promotions other proactive agents run – ought to be part of the Tattersalls measurement. It is frustrating that they measure agents down to the lowest common denominator – but that happens often in the newsagency channel.

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Lotteries

ACP buys half OK! magazine

The Australian is reporting today that PBL Media, owners of ACP Magazines, has purchased half of the local version of OK! OK! has quickly carved out success in the tough weekly magazine marketplace as I have blogged previously.

While it’s a 50/50 joint venture, I’d expect ACP to lead on the distribution side – making a tougher retail real-estate battle for Pacific Magazines. They need either a much stronger Famous or a new offer in the marketplace.

As the report in The Australian says, the major weeklies are having a tough time and that OK! is bucking that trend with sales growth of 18.8% year on year. That’s what I am seeing – strong growth. Hence our decision to allocate more real-estate in the high traffic areas.

I am disappointed about this move from a newsagent perspective because of what it means for competition. However, for ACP it makes sense. I hope that OK! continues as is because it ain’t broke.

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magazines