Queensland newsagents tell me they are frustrated with several Tatts related issues today.
- The roll out of new machines has been haphazard with some out lets left without hardware due to insufficient replacement equipment available to maintain service.
- Communication around the software changes has been poor leaving some finding out about changes once they have been made.
- Some self check scanners have been inoperable for months.
- Frustration at the introduction of the a game and the apparent loss of preset entries.
The frustration is peaking today as Saturday is a big day for lottery sales and tatts is essentially closed on a Saturday.
Some people at Tatts will be angry that I have written this. They will complain I am picking on. I did not manage the equipment roll out, the software change, the introduction of the new game nor the communication around any of these.