A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: May 2007

Water problems continue

More than a third of our newsagency floor space is blocked off today as a result of the flooding we experienced yesterday. The cleanup has been hampered by more leakage overnight and this morning – causing more stock losses and further flooring damage.

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To ‘fix’ the problem, the business and the landlord have proposed bringing forward the pouring of the two large concrete columns in our shop. This will start tomorrow morning at 6am and run through the day. We’ve been told to expect noise, dirt and the usual challenges which go with major construction.

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Uncategorized

Eeew, chewing gum with your magazine?

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Warning, this is a petty blog post. We found a glob of chewing gum stuck on the back of UK Mini Magazine in our NDD product this morning. Our question is whether this is gum from within Australia or from the UK? Regardless, we’re not stocking the title this month. The glob is seriously stuck on and removing it would damage the product so better for the NDD gum experts to take care of it.

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magazines

Canon 350D magazine dud

canon_350D.JPGWhile the Canon 350D may be a good camera, I don’t see the value in a product specific magazine being supplied to newsagents. I received two copies this morning and have returned both. At $19.95 I am not prepared to take the theft risk. In making the decision to early return I have considered sell through rates for other photography titles – something the allocation ‘experts’ at NDD could have done in deciding on the scale out.

This is a title a on which Magazine Czar employed by newsagents could have imposed additional fees for us to carry it. The three month shelf life suggests it will not be an early seller – every month is additional real-estate and labour cost. This is what a Czar could take into account before allowing a title to access our valuable network.

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magazines

Does sex help sell computer magazines?

pc_format.JPGIs a bikini clad girl necessary to make PC Format sell? This pretty lass on the UK magazine does not have any connection to the contents of the PC magazine that I can find.

While I cannot recall how long PC Format has been using girls on the cover, I wonder if it is part of their strategy to counter falling sales in the computer category.

Some people have commented here in the past about the use of girls on computer and motorbike magazines so there is some negative feeling in the broader marketplace.

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magazines

US magazine digital initiatives

Magazine publishers in the US are on the move online is the list released yesterday in the US by Magazine Publishers of America is anything to go by. While they would deny it, magazine publishers in the US are playing catch-up with newspaper publishers.

Newsagents can either sit and watch magazine publishers drive growth of and ultimate migration to their online models or they (we) can decide to become a player and leverage our community connection. Trouble is, if we decided to leverage we should bhave started a couple of years ago.

The full US MPA list is excellent motivation for newsagents to actively discuss this.

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Media disruption

Wet wet wet

Water came pouring into my newsagency during a storm in Melbourne today. The roof of the shopping centre was open above our shop due to construction works. I guess they did not check the weather report.

From the back room into the body of the shop water cascaded down the walls and poured between ceiling tiles. Here’s a view down one stationery aisle – the boxed are at the rear is part of the construction they are doing:

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While we scrambled to remove stock, I estimate that we will write off thousands of dollars worth – ink cartridges, copy paper, A2 colour paper – out entire stock is wiped out, Cristina re papers, art supplies and some circulation product. Add to this the thousands of dollars damage to computers, cameras, paint, flooring and other fixtures.

Here’s the view across a magazine aisle toward stationery:

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This construction project has now cost water damage; loss of sales due to severe noise (including the day before Mother’s day), sever dust/grime damage (earlier this week when they removed one of our internal columns), loss of phone and internet access for half a day; loss of power for several hours and, constant interruption by builders and others working on the project.

Our shop is the worst affected in the centre as it is in a key corner where two major supporting columns in the 35 year old centre are to be replaced. It’s all part of the refurbishment in advance of Target arriving later this year.

At the height of the water crisis today we have fifteen people from the builder and landlord working on the problem – moving sock, covering other stock with plastic and vacuuming up puddles of water in the shop and the back room.

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At the counter, the focus was on keeping those customers who did venture into what looked like a bomb site happy. Tonight is a $30 million Powerball jackpot but it didn’t feel like it at newsXpress Forest Hill.

6:15PM UPDATE: we have massive dryers howling up a racket in the store to try and dry the floor. This and that the plastic is still covering much of our stock is keeping people away. It will be a quiet night of late night shopping tonight.

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Uncategorized

SA newsagents may lose Keno

The Independent Gaming Authority in South Australia has called for the banning of the sale of Keno from newsagencies among a series of proposed gaming reforms for SA announced today. The ABC news site has a story of initial reaction to this. Newsagents were represented at the IGA study by June Carter of Glenside newsagency and Australian Newsagents’ Federation (SA Branch).. A full list of submissions can be found here.

The loss of Keno by SA Newsagents would be a blow and needs to be considered carefully by Government. Small business jobs would be at stake.

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Lotteries

Newspaper distribution consolidation moves north

Last week I blogged about the growth in home delivery business consolidation in Victoria. This week there has been a spike in activity in New South Wales and Queensland. I’ve fielded eight calls in three days from newsagents wanting to talk about the implications of selling their territory and retaining their retail business.

It is a challenge running a home delivery, wholesale and retail business all in one. My own experience is that selling home delivery and wholesale focuses the mind in a very profitable way. Yes there are risks but they are less, in my view, that if you retain all three businesses in one. I know from the delivery side that delivery only specialists say the same thing – by eliminating retail from their businesses they reap better rewards from focusing only on distribution.

The experience in Victoria over the last three years will help newsagents in NSW and QLD.

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Newspapers

New crossword / puzzle magazine from ACP

aww_puzzle.JPGI was surprised to see this puzzle book / magazine come from ACP magazines. Under the banner of Australian Women’s Weekly, the contents appear to be a consolidation of content from Puzzler crossword and puzzle publications.

While on could argue that the AWW moniker makes it interesting to customers, I’d note that crossword customers are loyal. Getting them to try a new ‘brand’ is a challenge – especially when the brand is not known in that space.

We’re giving the title a crack in the crossword area as well as next to Women’s Weekly.

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magazines

Portable newspaper closer

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The new bendable paper thin colour screen announced by LG Phillips this week is causing a stir in technology and business news circles. Referred to as e-paper, many are pointing to the announcement of this product as a major step to portable electronic newspapers.

While commercialisation for newspaper type use may be a while off yet, it underscores the importance of the debate about who owns the customer.

Image sourced from LG Phillips.

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Media disruption

The Chaser boys stick it to Fairfax CEO

The Chaser boys tonight on ABC TV stuck Fairfax CEO David Kirk with post it notes to make a point about the stuck on ads Fairfax has been running on its newspapers for months. Well done Chaser. I’d like to think that my obsessive blogging about this was their inspiration but I doubt they even know this blog exists. Kudos to the Chaser boys!

Thanks to Brett at newsXpress deception Bay for the tip.

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Newspapers

Pauline Hanson autobiography bombs

nutter.JPGMaybe it’s just Forest Hill but the Pauline Hanson autobiography is a dud. One copy sold in a month despite a good display in a high traffic area.

Comments across the counter are more derisive than complimentary. I doubt we could even give Untamed and Unashamed away.

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Uncategorized

Ozbiker Nation magazine cover porn

ozbiker_nation.JPGOzbiker Nation magazine pushes the boundaries of decency with its front cover this month. While it’s not my place to act as censor, I need to ensure that my shelves carry products which are appropriately labeled and do not offend my customers. This issue, in my view, ought to be restricted or the cover blocked out in some way.

I’ve taken it of the shelf because kids browse motorbike magazines as much as adults. I know from previous customer reaction that many would be offended to find their child looking at this cover. Also, I’m not prepared to have the title stolen by someone looking for free porn.

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magazines

Colluding through a magazine czar

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The newsagent channel must move beyond its self-destructive petty bickering and fear of governmental collusion roadblocks and adopt a program that reduces the display rack overcrowding conditions that are plaguing the newsagencies. Nothing less than the future of the newsagency channel is at stake. Newsagents: get off your collective duffs and start doing something.

These are not my words. They are from the closing paragraph of an article by Baird Davis which I have quoted here previously. I have substituted references to publishers and newsstands with newsagents – so it speaks to the Australian audience.

Davis’ emotive pitch to publishers in these words, as originally written, is as relevant to newsagents.

We MUST be able to collude to fairly represent our asset otherwise our individual ownership will work against us. We compete with national chains which can act as one and this is why they succeed in controlling the magazines they carry.

One alternative which could possibly get around collusion concerns is that newsagents sub-let the magazine space in our stores to a newsagent owned entity which then negotiates with magazine distributors and or publishers as appropriate. It would have commercial control over newsagent magazine real-estate and would be negotiating on its behalf. I’m sure lawyers would have issues with this but it’s worth investigating.

We have to do something if we are to fix the supply model. In Townsville yesterday as in Newcastle last week and Adelaide, Melbourne and Sydney the week before that – newsagents are hurting financially as a result of oversupply, undersupply and poor management of the returns process.

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magazines

Are the DVD giveaways helping newspapers?

In 2005 Rupert Murdoch said of DVD giveaways

:”People grab (the newspaper), tear the DVD off and throw away the paper. They’ve got to learn. That’s got to stop.”

According to Phillip Stone, writing at follow the media, last year News International cut back on the DVDs and newspaper sales fell by 500,000. Newspapers which did not cut back on DVDs did not report similar falls.

So, even though newsagents are frustrated with the DVDs – especially when scale out is insufficient – they are clearly a necessary evil.

The same article also has good coverage of the impact of free daily newspapers on paid for sales.

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Newspaper marketing

Kudos to Newslink Townsville

I travel a lot and experience all manner of service levels in airport newsagencies. Most of the times at the Newslink counter you can watch as they tick off the required steps of a sale in their head. No emotion, no genuine engagement. Today at Newslink is Townsville I encountered exceptional customer service. It was as if I really mattered to their business. My only disappointment is that I have to travel so far from the major airports to get such great customer service.

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Uncategorized

How a magazine czar could work

Here are my initial views on how a magazine czar / gatekeeper – call the position what you will – could work:

Newsagents to acknowledge that their retail network is their asset and that it does not ‘belong’ to magazine distributors to use as they choose. If newsagents don’t believe this there is no point in proceeding. It is essential that newsagents stop operating as process workers and start making business decisions for their businesses.

Newsagents to select a committee of respected, expert, knowledgeable and industry compliant retail newsagents to set magazine KPIs against which the czar will assess net titles seeking to gain access to the channel.

Newsagents each write to magazine distributors advising that they approve the appointment of a czar and ask that prior to any new title being supplied they gain approval of the czar.

The committee selects a czar who is vested with authority by newsagents to approve or not approve all new titles proposed to be sold through newsagencies.

The position should be employed by newsagents using seed funds from magazine distributors and newsagents – each newsagent asked to contribute $50 and each magazine distributor asked to contribute $50,000 for the first year. This provides the czar’s office $690,000 in first year funding.

The czar to seek ACCC input on the structure and processes of enforcing compliance. This may well require elements of collective bargaining and authorisation.

While this needs work, it’s a start. The sooner newsagents take control for circulation product provided to their businesses the better. The current situation provides newsagents with no control. It’s time we started to manage our most crucial asset.

I initially posted this yesterday here as a comment but have posted them here to facilitate broader comment.

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magazines

Western Union tops efficiency

I have been tracking the efficiency of financial services (Western Union, bill payment, phone recharge, credit card recharge, gift vouchers) in my newsagency. I’m concerned about return on labour and this is measured, in part, in the total margin on the sale. Given falling commissions from financial transactions we need to deepen baskets to achieve reasonable efficiency.

Western Union is the by far best performer. Customers with a Western Union transaction are more likely to make other purchases during the visit – regardless of whether they are there to send or receive money.

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Newsagency challenges

Newspaper price war costs sales

Australian newsagents might spare a thought for New York newsstand colleagues. For years the News Corp. owned New York Post was 25 cants. Two weeks ago, having grown circulation by 50% over five years or so, the cover price was doubled. Two weeks on and with sales reportedly crashing, News has retreated to the 25 cent price point. Crains has an excellent story on what happened.

Newspaper publishers are on the record saying that cover price is not key to their overall revenue model. Cover price primarily funds the supply chain. Retail Newsagents rely on the cover price as their only source of revenue – cover price is crucial to us. That it has not kept pace with CPI over the last 10 years makes investing capital in newspaper fixtures challenging.

I hope we don’t experience New York like price wars here. If guess we do with some of the home delivery deals but, overall, newsagents are insulated from most of the discounting.

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Newspapers

T3 magazine debacle hurts newsagency channel

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Newsagents now receive T3 magazine from three magazine distributors with Gotch taking on an airfreight edition of T3. NDD distributes the UK product (non airfreight) and Network distributes the Australian product – which is essentially a reprint of the UK product.

Here is what we have on the shelf right now: T3 UK APRIL 2007 (NDD, Return M07); T3 UK JUNE 2007 (GG, Return W24); T3 AU MAY 2007 (NDC, Return W22)

Am I missing something here? Does Australia need this magazine in three versions? T3 is a troubled title in a troubled category. Smart people interested in such technology get their ‘fix’ online. The magazine is redundant except as a conveyor of advertising – I’d expect advertisers to realise this soon. That said, I’d support over version of T3 – but three? This is nuts.

The T3 mess is further evidence why Australian newsagents need a magazine czar who controls the titles which are given access to our asset. Until we have such a czar we will be abused in range and quantity by distributors who (must) focus on the profitability of their businesses above all else.

Newsagents ought to act on this. Decide which T3 you want to carry and kill the other two.

UPDATE (2pm): All is not as it seems in my newsagency and others. Gotch has taken over the importing of T3 from NDD and this is why we have three issues on the shelf at present. We don’t recall advice about this.

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Newsagency challenges

Federal Government chases Mother’s Day business

auspost_mum.JPGIt’s disappointing to find my newsagency competing with a government owned post office for traditional Mother’s day items such as cards, wrap, gift boxes, social stationery and desktop gifts.

This two page flyer hit my letterbox and I am sure millions of others. The government ownership of Australia Post and the respect for its national brand enables them to do these things more effectively than any small business channel.

That Australia Post continues to encroach on traditional newsagent categories extends the mockery of the Federal Government’s small business policy. The Government is happy to use its own protected brand to take business from newsagents – not only my newsagency but the 865 others who directly compete with a government owned Post Office.

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Australia Post

Age masthead trashed – May 14

The advertising department at The Age continues to have more clout than the editorial department. Today we have a GIO post it type ad stuck over a pointer to a story about the maths crisis in schools.

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When you remove the ad to read what’s underneath the text on the newsprint is removes as well.

In the bundles I checked today the GIO ad was folded over 50% of the time, making their message invisible unless you unfold the stuck on ad. I wonder if they have a make good clause in their advertising agreement.

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Newspapers

Newsagent shingles out of date

In Hobart this morning I noticed this shingle above Liverpool Street Newsagency. While it’s what the publisher would want and reflects an industry standard, I wonder about its relevance for the future of newsagencies:

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Liverpool Street Newsagency is doing what most newsagents do – using use the newspaper brand to ‘sign’ the newsagency.

Given flat and falling newspaper sales and other changes in our product mix, it might be time for non branded (non newsXpress, Newspower etc) newsagents to develop shingles which put their business first rather than a single product of flat influence.

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Newsagency challenges