A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: August 2007

Cards to dance to

card_nuts.JPGI’m told this is currently the top selling greeting card in the United States. It is kind of cute – hamsters apparently dancing on the cover. It’s when you open the card that you realise why it is a top seller. This music played from within the card is infectious. You can hear it at hamsterdance.com.

Sound cards are all the range in the US. There are hundreds and hundreds of them from licenced product based on popular movies through to cards based on iconic songs. Given the huge success in the US I am surprised that we don;t see more of them here. The samples I have been given would sell easily here.

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Greeting Cards

Bid 2 Buy online auction pitch from The Age

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The Age is running it’s Bid 2 Buy promotion again today. The only link I can see from this promotion for the newspaper is as a pitch against eBay, to demonstrate relevance of the newspaper brand in an online context.

Rather than sporadic playing with the Bid 2 Buy concept to connect with the online classifieds space, I would have thought that Fairfax newspapers would gain more benefit from bringing the Trade Me brand to Australia – connected with its print mastheads.

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Newspapers

Engaging magazines

Mag Forum is a great resource for anyone wanting to find out more about the magazine market in the UK. Given the influence of UK titles on the Australian marketplace – OK!, Zoo to name two recent titles, the reported arrival soon of a local edition of Nuts and the many imports: Heat, Chat, Pick Me Up and Look, researching the UK market can provide some interesting pointers to local trends.

Since newsagents are magazine specialists – by virtue of the considerable range we carry in each of our 4,000+ locations – we owe it to ourselves to be across overseas trends.

On the one hand today I have posted links here about bad news regarding magazines and their closure. Then this post with links to reports of categories with growth.

To me, it’s about engagement. The more newsagents engage with the category and become demanding of their distributors the more successful they will become in the category.

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magazines

Magazine death pool

Magazine Death Pool is a blog about magazines which have closed or are predicted to be close to closing. The blog is an interesting chronicle and appears to stick to the facts rather than talking down magazines.

While some reading here would ask why provide a link to the blog? – I’d say, yeah, ignorance is bliss.

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magazines

Francis Bourke, newsagent, football legend

francis_bourkeFrancis Bourke, former AFL champion for Richmond, former newsagent and current newsagent broker with Wollermann and Associates featured prominently on several pages in yesterday’s Herald Sun in a story about the shooting on a TV commercial for Toyota featuring one of Francis’ most memorable moments playing football.

Francis is a legend not only to fans of AFL football, he is highly regarded in Victorian newsagency circles, having owned and successfully operated two newsagencies with his wife Kerrie.

I first met Francis in 1985 when he was looking for software to run his first newsagency. I am please to say he chose Tower Systems. His contribution ot my business has been wonderful over the years. Francis is the kind of person who wants to understand his business so he can make it more successful. That interest, early in the life of Tower Systems, ignited my interest in offering more than a glorified cash register and set us on a path to give newsagents tools to look at their business from a variety of angles.

While the coverage in the Herald Sun yesterday may not resonate too much outside Victoria, for me it is a personal reminder of the diversity and longevity of friendships made during the journey. Francis Bourke is as much an asset to the newsagency channel as he was to Richmond Football Club.

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newsagency of the future

Newsagent hours

The guy at the coffee shop told me he’d love to work newsagent hours when he found out I owned a newsagency. He went on to tell me about a newsagency down the road from his coffee shop. I checked it out and it was closed at 2pm on a week day. I’ve since checked it out several times during the day over the last two weeks and it was open once.

While it can be challenging for a single operator, everyone trading under the shingle suffers when one fails to provide even basic customer service by being open during the day.

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Newsagency challenges

ACP Magazines $64,000 Father’s Day prize

mags_dad.jpgACP Magazines has a fantastic prize on offer if you subscribe to any of six magazines in the lead up to Father’s Day at magshop. The choice of titles – Wheels, Money, The Bulletin, Wine, PC User and Inside Cricket – is excellent.

Research must indicate to ACP that this promotion will help boost sales, otherwise they would not invest in the promotion through online and print activity.

I wish I could offer the prize for the same commitment in my shop. With putaways so well managed from a technology perspective including the ability to handle a one year commitment and provide ACP transparency of this, the prize would be sure to boost my sales – plus regular putaway collection visit – and boost sales of ACP titles. The technology can even provide ACP with details of when the customer collected the putaway if the newsagent and ACP want to share such data.

Practical promotions such as this for Father’s Day would work in a newsagency. Newsagents would embrace it since it extends the Father’s Day offer beyond the traditional cards and candy offer – this is why we created our own Father’s Day pitch earlier this week.

Putaways are unique to newsagencies and loved by most of our customers. I’d like ACP to work with us to leverage putaways to their advantage. While newsagents can create their own offer, having a $64,000 car as a prize would help.

Working with newsagents on these promotions and not just online through magshop would certainly boost sales of ACP Magazines and deliver a great win win.

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magazines

Countdown

countdown.jpgI like this Father’s Day countdown stand from Hallmark. It’s a good reminder of the day further strengthens our in-store pitch.

We are trying different locations including next to the magazine display we created.

Many newsagencies are set and forget businesses – little changes week by week. By aggressive and early embracing of seasons we can make our businesses feel fresh and relevant. The countdown panel from from Hallmark helps with that mission. The proof will be in the results the effort achieves.

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Greeting Cards

Independent publisher calls

fb.jpgI received a message to call a mobile phone number earlier this week. No name, just a number. I returned the call and had a good a lively discussion with someone who started by asking why I am so critical of independent publishers.

It turns out that the caller was Ruth Cunningham, Publisher of Fisherman and Boatowner, the title I have blogged about here and here.

We had a good, robust discussion. I learnt more about their challenges and Ruth learnt more about ours. I appreciated the discussion. We each corrected misconceptions held by the other – that’s my take away at least. Ruth thought I hd told newsagents to take the title off the shelves – I did not.

I was not aware that small independent publishers are doing it tough as they are. They are as cash starved by some aspects of the magazine supply as newsagents. While newsagents pay for magazines on 30 day terms, publishers can wait up to 90 days from supply before being paid.

Newsagents cannot fix the cash-flow challenge for independent publishers. What we can do is know about independent Australian titles and more actively promote them. This is something marketing groups could do for members – newsXpress has done this several times already. Magazine distributors could also package promotions around related independent titles – to help newsagents better promote these titles in-store.

For their part, independent publishers could consider talking up newsagents in their publications. For example, guiding readers to visit their newsagent and ask for a putaway – to ensure supply would demonstrate practical support. The melbourne Observer newspaper does this with considerable success.

By finding ways to provide mutual support, small business newsagents and small business independent publishers could leverage each other for a brighter future. The key is that terms are commercial – both sides need to make a buck and neither should be a charity.

Maybe it is time for a public forum between newsagents and independent publishers – the common objectives and challenges of the two groups would make for some valuable dialogue.

I am grateful to Ruth for the conversation earlier this week. I hope we do it again.

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magazines

Newsagent fraternity

Graham Thomas, a dear friend who used to own Macleod newsagency in the 1980s and joined my software company to train newsagents in the 1990s, used to tell me that the newsagency industry is like a fraternity. Thinking about the Connections conference yesterday I know Graham is right. Mates were re-connecting with each other, new friendships were started. Newsagents don’t often have an opportunity to collectively bond in such numbers. Being a one day event it is easier to get time away and realise you’re part of something pretty big.

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Newsagency challenges

Late Father’s Day pitch from Tattersalls

dad_scratch.jpgTattersalls has come late to market with a Father’s Day pitch – that customers buy six in a row of their $5 scratchies and if none win then you get another six free. The key is to get customers to keep the six together which is easier said than done. Also, they have to hand them back to the outlet where purchased – challenging when the tickets are being given as a gift. I bet there is an understanding already of how many non winning sets of six will not be handed back.

While we will do what Tattersalls requires, I am not a fan of this promotion. We are many other products available in-store for Father’s Day and they have been out and promoted for at least two weeks. This scratch ticket offer feels late in the game and rushed.

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Lotteries

ACP Magazines Connections conference

connections.jpgThe ACP Magazines Connections conference in Sydney today was a good event – the half day I was there fore at least. Ben (Manager newsXpress Forest Hill) and I left early to work on a forthcoming store opening. The morning session was good because we heard more about the changed filtering through Network Services – this is a business working hard to reinvent itself from the inside out. We also heard about the commitment of ACP Magazines to newsagencies. The data presented showed the strength of Connections newsagents compared to non Connections newsagents. The graph reminded me of the strong getting stronger and the weak … While there are strong newsagents not in Connections, judging by the numbers more prefer the discipline of the Connections offer.

What I like about Connections is that if we do nothing else but follow their weekly promotion calendar then we will grow our newsagency. The commitment from ACP helps pull focus newsagents might otherwise spend on other publishers.

The best sight of the day – the t-shirt worn by Jeanine Chatfield from First Inland City News, I love mags – great message plain and simple!

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magazines

The single copy magazine challenge

tokion.jpgThis is another magazine which arrived yesterday which concerns me. Tokion is a good title, I like it. Sales are up and down. Since we received only one copy it is hard to see if we can sell more. However, given some issued don;t sell, I am loath to ask for another copy or two. This is the conundrum of the magazine supply model. I’d like ti drive sales but then wonder about the cost to the business of carrying more copied of fringe titles like this one.

I know it sounds like I am having a bet each way on Tokion. Maybe I am. Fringe magazines, those where we receive one copy an issue, are a huge challenge for newsagents. I like the point of difference they offer yet I am not prepared to invest more cash – this is something distributors and publishers should do to grow their sales.

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magazines

Promoting Father’s Day

We’re trying to create a Father’s Day nook by bringing cards and Darrell Lea product together as shown in the photo:

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We have not included the magazine offer here (see yesterday’s post) because of space and that the fixture is not easily moved.

For what people say is a soft season, Father’s Day is working well for us this year.

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Greeting Cards

Your ABC and social responsibility

life_sep07.jpgLife etc, the ABC badged magazine published by Universal magazines is another title which is consistently oversupplied. Given the excellent coverage provided on ABC TV, Radio and online to environmental issues, global warming in particular, I am surprised that the ABC would condone such waste. We consistently sell between twelve and fifteen copies a month out of twenty supplied. Yesterday we received twenty-five copies, a 25% kick in supply. Such a kick is not supported by the sales data.

I wonder how the ABC feels about such waste undertaken under its respected brand. There is nothing socially responsible about this behaviour.

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magazines

Reader’s Digest not socially responsible

rd_sep07.JPGReader’s Digest is not socially responsible in my view. We continue to be supplied way more copies than we sell. Sure, supplies are reduced but they soon spring back., This month we received one more than last month – despite sales data not supporting such a move. While in the past I have blamed NDD – and still consider they have a role to play in this – I place the majority of the blame for oversupply of Reader’s Digest on the publisher. They set the print run and it is the print run which presents the challenge to the distributor. A print run which more accurately reflects net sales would suit the retail channel and, I suspect, NDD.

So, the question has to be, is Reader’s Digest a good corporate citizen, one who cares for the environment? Based on current supply to newsagencies I suspect not.

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magazines

bopo makes cover of Australian Women’s Weekly

aww_bopo.jpgGreat to see bopo being promoted on the cover of Australian Women’s Weekly. With newsagents a key retail partner for bopo this marketing on the cover is relevant to us and most welcome.

bopo is interesting. While we don’t do much recharge business for this prepaid debit card yet, I know of some newsagencies where it generates considerable traffic. Being on the cover of AWW will make it more mainstream as will their connection with MTV announced a couple of weeks ago.

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magazines

Magazines for Father’s Day

father_mags.jpgWe are excited about this stand we have created to promote magazines as an ideal gift for Father’s Day.

We have put spare point of sale material for Father’s Day to good use to frame a the magazine offer and thereby visually connect it with our greeting card offer. We have placed this display on the dance floor between the counter, greeting cards and our main newspaper stand.

On the stand, we pitch magazines which we feel are appropriate as a gift for Dad. By covering fishing, sports and cars we’re hitting the categories of most interest. If we have more space we could have added health, cooking and some more sports titles.

Choosing the title mix was difficult. We will adjust the titles on display as new issues arrive. We are also tracking what sells off the stand and sales results will guide finessing the mix.

We created the stand because we felt it is important for newsagents to demonstrate that a traditional category such as magazines works with a season like Father’s Day. How many dad’s so you know who lust after, for example, Top Gear magazine but don’t buy it – what an ideal Father’s Day gift!

The stand also helps our team make gift giving suggestions to customers.

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magazines

Greeting card challenges ahead

The New York Times published an interesting article August 20 by Elizabeth Olsen about how traditional greeting card companies are competing with online competition such as e-cards. Olsen says that e-card use has grown between 15 to 20 percent this year. Some of this has to hurt over the counter card sales.

Of interest in the article is news, to me, that American Greetings (John Sands here in Australia) has launched Kiwee, a site through which you can send free postcards and expressions that can be posted to MySpace and MSN accounts.

Australian newsagents often leave the greeting card part of their business up to their card suppliers. In this changing marketplace it will be important for newsagents to more actively engage in activity surrounding the card department.

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Greeting Cards

How to choose the right newsagent software

Not all computer systems used by newsagents are the same. Not all being sold today compliant with industry standards. Not all have newsagents using electronic returns. As the maxim says, caveat emptor.

To help newsagents navigate the choice, I have prepared a simple guide for choosing a point of sale system for a newsagency. While I own Tower Systems, the advice stands any test. It is will help you make the best choice for your business. The free guide can be downloaded here.

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newsagent software

Ink and toner the new cigarettes

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For decades cigarette sales have provided regular customer traffic to many newsagencies. Now, thanks to tougher regulation, tight margins and risk of theft, more newsagents are quitting selling cigarettes. We stopped over ten years ago in my newsagency and have never looked back. Many newsagents who are quitting the category today are moving into ink and toner. While not driving the same level of traffic, there is considerable loyalty among ink and toner customers. Once you prove you have good product at a fair price customers come back and back.

Ink and toner sales in my newsagency account for 35.75% of all stationery sales – this does not include sales through Inkfast, my online ink and toner business.

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Stationery

The Art of Knitting, part 2

knitting_2.JPGUsually by part 2 of a partwork publication interest wanes. Not so from what we are seeing for part 2 of The Art of Knitting. I’d say this could well be the partwork of the year – although there is a movie musicals partwork coming in October which could do better. From what I have seen, The Art of Knitting is appealing to a broad demographic. I know that the success of part 1 has caught the importers by surprise – hence the delays in getting extra stock to newsagents.

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partworks

Little Ears magazine, helping children read

little_ears.jpgI have been fortunate to see a copy of Little Ears magazine which launches September 3 through newsagencies. This is a unique title which deserves promotion in a high traffic area where mums are likely to shop. While sales volume will not be high, promoting Little Ears demonstrates our social responsibility – it positions us as helping children learn to read. I can see excellect display opportunities around this community focused pitch.

While Little Ears will work in the children’s section, it could also get lost in the colour and noise. This is why a promotion next to women’s weeklies or some other high-traffic area will help the title gain traction. Another option would be to create a promotional story around the title supported by other activity products such as books and craft packages – the timing could be good with school holidays soon.

I doubt we will see this title in any retail outlet other than newsagencies – this is another reason to get behind the launch. Here is some background information kindly provided by the publisher:

Little Ears is a first-of-its-kind Australian storytelling magazine that showcases Australian writers of children’s stories, poetry and plays. Its aim is to help busy parents and childcare workers stimulate the imaginations of children aged three years and over and inspire in them a life-long love of reading.

The magazine will offer a wonderfully diverse range of stories from Australian writers in an easy-to-read format every two months. These stories are suitable to be read aloud to young children in bed, on the sofa, in a tree house or on a faraway treasure island?!

Each issue Little Ears will offer twelve or more beautifully illustrated stories providing a readily accessible, constant source of quality stories at a much cheaper price than a storybook. In addition, the magazine contains about eight pages of information-based articles, book reviews and family activities. Articles on parenting feature information will also be included with a focus though on literacy education as one of our magazines objectives is to help raise the poor literacy levels in our country.

Some newsagents will be concerned at the push for direct subscriptions. They are a matter of life with any magazine. For my part, we will pitch Little Ears with a put away offer as this is the kind of title which customers will want kept aside for them each issue.

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magazines