A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: August 2007

Newsagency sales counter

impulse_aug20.JPGFollowing my theme last week of posting what we do at the front of our newsagency to promote magazines, here is the front comer of our counter yesterday. While not the ideal clean model, it works for us. Starting at the left is the busiest of our two lottery counters, next is the ACP Basket Builder stand – this is topped up daily, then we have the Herald Sun stand – the Herald Sun is also at our main newspaper stand, behind this are two titles which we rotate through the week, then is the Darrell Lea stand of impulse items and finally is a stack of VTAC Guides – this changes every week with another impulse opportunity in this place.

Once the redevelopment of the centre is complete and we know what our new lease line will be we plan to replace the front portion of our shop. This includes re-capping this part of the counter with a single professional unit which offers a more complete mix. For example, we will promote all weeklies and not just ACP product. The goal of the new unit will be to enable us to re-jig our message to people passing by our newsagency to reflect fresh product.

0 likes
magazines

Bark! magazine closed

Sad to hear that Bark! magazine has closed. As I blogged two years ago it was an excellent title but lack of marketing resources meant it struggled to gain attention. Writing at OzPets, Melissa attributed the following quote to David Smith, MD of Bark! publisher:

Unfortunately, due to lack of advertising support, I have taken the decision to close bark!

0 likes
magazines

Free with your magazine this month

tip_on.JPG

Gourmet Traveller, Home Beautiful, In Style, New Woman, Madison … these are just some to the magazines this month with free gifts. The gifts range from bags to make up to restaurant guides. The challenge is to display the gifts in a way which drives sales – traditional magazine fixturing makes this difficult.

Over the weekend we promoted the Home Beautiful gift in a way which showed off the free Ultimate Shopping Guide gift and it worked well, achieving better than average sales.

On option we are considering, given the current crop of women’s titles with a gift, is to build a display around this.

0 likes
magazines

Newspapers, magazines strong in supermarkets

aztec.JPGThis graph shows national growth of newspapers, magazines, cigarettes and film as measured across 1,500 supermarkets in the year to March 2007 as measured by the respected Aztec organisation.

The newspaper growth of 5.2% will be of most interest to newsagents.

Given the overall growth by newspapers for the same period, the 5.2% growth in supermarkets has come, in significant part, at a cost to other outlets – most likely newsagencies.

At the end of March 2007, average weekly sales of newspapers in supermarkets was in excess of $1,300 per location.

Newsagents need to mount an offensive to turn the situation around. We need to reinforce why a newsagency is the go to place for your newspaper. If we, nationally, do not do this then we risk further falls and with each fall is an erosion of our relevance in the news and information retail proposition.

We rely on newspaper traffic to sell the majority of other products in our business. Once the habit is broken for the newspaper purchase, the habit for stationery, cards and other items is at risk.

While some reading this will complain that the supermarket sales data shows why publishers have done wrong by newsagents by putting newspapers in supermarkets, I’d see that as wasted energy. The competition is real, as the data show. Now it is up to us to engage as business people and pursue growth in newspaper sales for ourselves.

0 likes
Newsagency challenges

Melbourne Observer a top newspaper for newsagents

mo_aug07.JPGThe Melbourne Observer actively supports newsagents. They provide a link at their website listing the 400 newsagencies where the title is available. They also promote newsagencies through ads in their newspaper – including a pitch to readers suggesting they arrange a putaway. By embracing the Melbourne Observer newsagents support a newspaper supporting them.

In my own newsagency sales of the Melbourne Observer are strong. While the demographic is older, they are loyal and it is this repeat business which is good for business. I know of newsagents who have embraced the title and been thrilled with the results.

0 likes
Newspapers

New lads mag for Australia?

nuts_cover.JPGI heard Friday that Nuts, the UK lads mag which outsells Zoo in the UK, is to launch here. My initial reaction was – do we really need another weekly lads mag – one which features reality TV contestants in naked and near naked shots?

Zoo is doing okay in Australia but I suspect it sells better outside newsagencies. But then, maybe another good title will being more focus on the category and help us drive traffic in that part of the shop and thereby help sales of other titles.

A report in The Independent in the UK Friday says lads mags suggests the bottom has fallen out of the lads mag market. Stroppybird has an interesting view on this here. Given the comments of some customers in newsagencies I’d say she is not alone – these magazines do nothing for equality. I would not buy them.

This is a new market for Australia compared to the UK. I was talking to a couple of newsagents yesterday at the GNS Market Fair in Sydney about this – they told me that Zoo is one of their best titles and growing. So, as you’d expect, in some demographics lads mags are strong and growing. The challenge for businesses like mine where interest is soft is to work harder at finding a market. One thing we need to do is to draw a distinction between FHM, Ralph and Zoo. The weekly is a different beast and needs to be promoted as such. And through all this, one has to navigate their feelings about the product itself. Ah, ethical dilemmas.

Photo from Nuts UK website.

0 likes
magazines

The trouble with comics

comics.jpg

Comic sales are falling in newsagencies. All but the high profile comic brand franchises are in trouble from what I can see. Our range (see photo) is a third of what it used to be. The range was cut over time because sales did not justify the stock investment. We are planning to feature comics at the counter to reinforce that we are in the space but, I am not confident about this. We are also considering moving the category in search of sales.

My sense is that the demographic most interested in comics is getting satisfaction from comic like material elsewhere: online, pay TV – both mediums have grown in coverage in Australia in the years over which comics have declined.

I have checked out a couple of specialty comic stores recently and they seem to be traveling okay so the hard core consumer seems to still be active – it is at the discretionary end where sales appear soft.

0 likes
magazines

Sydney newsagents smiling

It was good to catch up with some newsagents in Sydney at the GNS Market Fair today.

For me, the fair was a lesson in customer service, personal customer service. At the Tower Systems stand, newsagent after newsagent stepped in to say hello to the NSW based Tower team member who installed the system at their shop or last visited to provide some training. They were full of smiles and appreciation. Their reaction says something about how personal our NSW team has made their commitment to exceptional customer service.

With over 550 newsagents in NSW using Tower it would be easy for us to lose touch. That we have not and have so many happy newsagent customers is a testament to the work of Peter, Luke, Nathan, Tim, Gavin and others who have made it their business to provide exceptional personal customer service.

The Fair itself was comprehensive. It felt bigger than the Melbourne Fair a week ago – that may be the layout. It is good having the whole event in one room with nice wide aisles.

Today we saw more business than the two days in Melbourne.

0 likes
Customer Service

James Bond Car Collection

james_bond.jpgThe James Bond Car Collection partwork series is not as popular as other recent releases. We are displaying it as prominently at the front of the shop in a high traffic area but it has not attracted the same sales.

Maybe it’s a bloke thing – males 35 an over appear to be the most interested. Maybe it’s the James Bond franchise itself.

0 likes
partworks

New look for Woman’s Day

ni_wd.jpgThe launch of the new look Woman’s Day has gone well with sales up in the stores from which I have seen data. New Idea has had a good week too. The in-store promotional material for Woman’s Day, while good, did not tap into the new look enough to enable u to create compelling story around the change.

Also of interest this week is Woman’s Day and New Idea having a make up offer on the cover – it looked a bit me too. The offer was promoted on a small flyer attached to the cover – see the photo. The problem with these is that when placed back into the display unit after browsing – in any retail outlet – the flyer gets crunched and the next browser shows the apparently damaged magazine back and takes another which they crunch when they put it back in – you can see where I am going with this. Also, the offer, being on the lower left corner, is lost in traditional magazine racking.

0 likes
magazines

Friday magazines

This photo shows how we adjusted the display at the front of our newsagency today. We will leave it set this way until Monday when the cycle starts again. This week we broke with tradition decided on a broad offer rather than our usual single theme.

friday_mags.JPG

Of course, different demographics demand different approaches. In our centre we move to a more family focus over the weekend.

0 likes
magazines

Publishers discuss OH&S

Publishers discussed occupational health and safety issues at the PANPA conference in Melbourne last week – especially during a presentation by Bruce Treharne of Rural press. This is timely given the newsagent funded study into the OH&S issues of overweight newspapers, a study which, as I understand it, publishers are yet to respond to.

0 likes
Newspapers

The newspaper of the future

Click here for a copy of the presentation by students of the Charles Sturt University to the PANPA (Pacific Area Newspaper Publishers Association) conference in Melbourne last week on The Newspaper of the Future. My core takeaway – free is the game in town if you want to reach Gen Y.

0 likes
Media disruption

The Age Newspaper of the Year

Publishers voted The Age Australian Newspaper of the Year last week in Melbourne. For businesses which value their mastheads highly in their accounts it surprises me that they have awarded a newspaper which regularly allows post it type ads to be stuck across the masthead.

0 likes
Newspapers

Partworks in New Zealand

ACP’s Netlink division seems to control partworks here in New Zealand. Check out the list of titles they handle here. Retail is very different since newsagencies as we know them in Australia don’t exist – hence the strong direct subscription pitch from ACP on their website.

0 likes
partworks

Magazines in Christchurch

christchurch.JPGI have been on the road in Christchurch (NZ) today and found this shop.

All they sell is magazines.

Excuse the front window as they have only just relocated. I’d guess that they have around 1,000 titles. The shop occupies around 90 square metres. They focus outside the major weeklies. Niche categories get a good play as do adult titles – which surprised me.

Opposite this magazine specialist is a convenience store with all the major weeklies on display at their front door.

0 likes
magazines

Making Australia’s Open Gardens a hit

open_gardens.JPG

In the first ten on-sale days of the 2006/07 Australia’s Open Gardens on sale period we sold 1 copy. This year, over the same period, we have sold 10 copies. Last year we located the title in the gardening section. This year, we located it next to the Australian Women’s Weekly. I did this because even though sales of AWW are flat, it attracts many browsers. Also, my view is that both titles appeal to the same demographic. Sales suggest that is true for my newsagency.

While we are bend some rules with what we display next to AWW and our women’s weeklies such as New Idea and Woman’s Day, the resulting sales make the effort worthwhile.

We plan to leave Australia’s Open Gardens next to AWW for another week. Our goal is to sell out!

0 likes
magazines

The Secrets of the Stones

secrets_stones.JPGThe impact of TV advertising is amazing and immediate. We have had The Secrets of the Stones partwork on display for three days and already customers are buying the title.

While not as popular as other partworks, that people visit our newsagency specifically looking for the title demonstrates the power of TV and the benefits of exclusivity for partworks.

For me, it is a reason to overlook the promotion of subscriptions in the partworks – my goal is to make the most out of this extra traffic generated by TV commercials for partworks such as The Secrets of the Stones. This is why we go hard at the front of the shop – to connect with the TVC and draw people in. It also provides an opportunity to show we are not a set and forget business.

0 likes
magazines

Wednesday magazines

Here is the same stand I posted about on Monday with a freshened display to reflect today’s magazines. I am posting this to show how the fixture evolves over the week. Note, no poster up for That’s Life since none arrived.

mag_wed.JPG

0 likes
magazines

Overweight magazine bundles

ohs2.JPGWe weighed three budnles of magazines from NDD at my newsagency this morning: 20, 22 and 27kg. I have had a conversation today with Worksafe Victoria and they pointed me to the Occupational Health and Safety Regulations 2007 and advised that we (newsagents) could reasonably request that bundles be 15kg or less.

My plan is to take this up with NDD and request smaller bundles. The Worksafe office advised that they would be happy to investigate this further if NDD does not act on the request.

UPDATE: (16/9) NDD has taken action with the driver involved to address this issue.

0 likes
magazines

Bennelong Bulletin poll

Eleven newsagents contacted me following my post here about sales of The Bulletin with Maxine McKew on the cover. All bar two said sales were much stronger, most selling out. Unscientific and not all that meaningful I guess – but interesting to record.

0 likes
magazines