A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: November 2007

Doubling up on cards

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We are experimenting with a new approach for cards not in our everyday range at our Sophie Randall store. With space a premium and a desire to better serve customers we have started a self-managed doubling and tripling of card pockets.

For two weeks we have been testing our approach with 99 pockets. Customer feedback and sales both suggest that in the Sophie store the idea will work well – customers browse for longer than in a newsagency, are prepared to work to find what they want and we have the labour resources to manage the pockets daily to ensure we’re not out of stock. With only two of each design in each pocket, daily checking is essential.

Once we have extended this to our full face card display wall we will cover 243 facings and have capacity for over 700 designs. This will help us through seasons such as Christmas where fixturing for lifestyle cards is lost to the seasonal display.

We don’t plan to test this approach in our newsagencies. The consumer mindset when shopping for a card in a newsagency is very different to what we see in a Sophie store.

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Greeting Cards

Music magazines performing well

musicmags.JPGMusic magazines are doing well for us in what is a tough magazine marketplace. Unit sales are up 13% year on year to October 31.

We have maintained range and co-location commitment to ensure the category is in front of people not browsing the music location.

I am surprised to see any growth because of the impact iTunes and other download facilities. We read reports almost daily about how over the counter sales have fallen. It would appear that a well stocked and displayed music section helps make your store a go to location for music fans.

Digging deeper I can see that the growth is being achieved across all segments in the category – not just the higher volume titles. NOTE: This is not an invitation for magazine distributors to send more. Nor am I claiming the same result will be found in all newsagencies.

Newsagents who energetically embrace special interest categories establish themselves as magazine specialists whereas those who treat special interest categories (music, hobbies, craft, crosswords, art etc) as second class citizens are magazine retailers. There is a difference. Given that magazines are in so many retail outlets, it is essential for newsagents to proudly embrace their point of difference – if they have the population and demographic to support this.

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magazines

Newsagents ripped off by cheap labels

I have experienced first-hand the cheap labels for magazines being sold for use with our Tower Systems software. These cheap labels cost more in time and don’t respect customers. At Tower are are careful about label choice. Our most recent experience with labels bought by someone else shows that the cheapest is not always the best.

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newsagent software

Everyday Food, a good impulse magazine

ed_food.JPGWoman’s Day’s Everyday Food is taking off. We are having considerable success with this title at the lottery counter and next to Woman’s day – as well as in the food section of our magazine display. It’s a title we’re happy to give prime display real-estate to since it is fresh and speaks to the traditional newsagency customer.

Analysis for data from our Forest Hill store shows that this title is rarely sold alone – suggesting that it is the add-on purchase to one of the weeklies. This is why we co-locate it, to grad the impulse purchase. Even though it is an odd size and therefore difficult to display conveniently alongside other food titles, I am overall happy with Everyday Food.

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magazines

Great bag designs can drive sales

c_bags.JPGI expect the sale of bags this Christmas to be huge if bag sales through the year are anything to go by.

Maybe it is because we are time poor (or at least we are told we are time poor) that bags are so popular. I think it has more to do with a better range this year than in the past plus better placement of bag displays in newsagencies and other retailers which are driving sales. Whatever, bag sales are strong.

The bags in the photo and others we have on offer are attractive and sure to help drive sales. The designs demand to be displayed so the whole bag is seen – imagine just the handle part showing, who would buy that? This is where newsagents need to be strong retailers and put the bags where they will be seen – completely.

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giftwrap

Barrier to Christmas card integration

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Greeting card companies can be frustrating sometimes. One day they will go to extraordinary lengths to help your business and the next they will throw up a barrier which hinders your business. I saw this first hand recently where several suppliers to one business did not work together to create an integrated Christmas Card display. The result, while visually attractive, was not browser friendly.

Customers looking for, say, a Gradnmother Christmas Card will look in the first place they find the header card. They would not expect the retailer to locate these cards in three or four locations – depending on the number of card suppliers.

While we now often see integrated displays in the everyday range, several times this year I have seen non integrated seasonal displays. The browser is not served well and the retailer suffers.

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Greeting Cards

Kylie Minogue cuts out middlemen

Reuters reports that Kylie Minogue has launched a mobile social networking site for her latest single, “2 Hearts.” This ground breaking move by Kylie cuts out traditional midea outlets as ‘middlemen’ between Kylie and her fans.

The new site, www.KylieKonnect.com, lets fans register their mobile phones, blog, communicate with other users and upload images and video.

The Reuters article said the company behind KylieKonnect believes the new site is a more mobile and flexible model than social network sites like MySpace and Facebook – social media tools used by other music artists.

Why is this of interest to newsagents? The move by Kyile Minogue is further evidence of significant disruption to the traditional media on which our businesses rely. We can’t block our ears and wait for this to go away.

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Media disruption

Trading cards to go

tcards.JPGTrading cards have been very good to us over the years but this year, sales have dropped considerably. As sales have fallen, we have run stock down. It was time for a decision – restock and repromote or get out of the category.

We have chosen to quit trading cards use the space for a new category.

Trading cards appeal to a very specific demographic and while there is a risk in no longer being a destination for them, the cost of the stock and space far outweighed the commercial benefit of their purchases. We looked at what else sold with trading cards and found support for our decision to quit.

Change is important in newsagencies – without it, our customers become as store blind as us.

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Newsagency challenges

US newspaper circulation falls, again

The US Audit Bureau of Circulations newspaper circulation data released overnight shows falls of close to 3% in circulation compared to the year before for most major US dailies. Read the New York Times report here or see a list of similar stories at other websites here. Publishers knew this was coming and have been busy putting out stories about growth in traffic to their masthead related websites.

While the US market is very different to Australia, we must expect similar falls here in 2008 and beyond – our strong home delivery penetration based on subscription deals can hold the dam wall for only so long.

Consumers have news and information channels which did not exist years ago. Australian publishers have demonstrated they understand this through their considerable investments in online and other businesses (free newspapers for example) in recent years.

Australian Newsagents, apparently, are yet to get it that newspapers are in decline. We need to reflect the decline in our capital investment programs. This is why the Watergardens concept store in which I am involved has not put newspapers at the heart of the business. We promote and sell them but not at the heart. We are at the heart – our brand as this is the one key aspect of the business we can control.

My view is that proactive entrepreneurial newsagents have a bright future. The news from the US of newspaper sales falling around 3% is disappointing but not unexpected and in line with what many expected. The decline will continue.

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Newsagency challenges

Big Summer Puzzles sales push

big_summer.JPGWe have placed the Australian Women’s Weekly branded Big Summer Puzzle book in our high traffic women’s area as well as in our crossword area.

We see this as the kind of title which is more likely to sell outside the traditional crossword category – in part because of the AWW branding and in part because it is a special (seasonal) edition. It demands to be promoted accordingly.

We have broken with MPA magazine layout guidelines and created thee feature (promotional) columns in and around the women’s weeklies segment and this is helping is achieve growth for other categories which fewer customers browse. This strategy provides us the space to promote Big Summer Puzzles. We will leave it here for a week or two before replacing with another title we choose to promote.

I like the idea of going hard with a title like this, grabbing as many sales as possible early in its shelf life. This helps with space management as well as cash flow. We use this approach often, most recently with the AWW Christmas Cookbook. I think that what we are doing in this area is more important, for us, than wonderful aisle end displays.

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magazines

Great kids area at Newslink

I was in Adelaide today and noticed a wonderful kids area in the Newslink store at the Qantas end of the domestic terminal. What made this work compared to the many kids areas I have seen in other newsagency like businesses is the integration of the walls, floor and fixture story. They combined to support the product beautifully. It felt like a store within a store without distancing itself too far form the overall Newslink newsagency concept. I’d publish a photo but I was late for my flight.

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newsagency of the future

Quitting cigarettes for ink

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We have replaced cigarettes with ink from HP, Epson, Canon, Lexmark and Brother behind the counter at our new Frankston business – Quayside newsagency. The border used is the same as used on the headline for the brochures we’re sending out with the local paper to homes around our area.

Our evaluation of the performance of cigarettes made the decision to quit the category easy. With three more specialised outlets nearby it made no sense for us to remain the smallest player in such a challenged and regulated retail category.

The ink store sits well with other changes we are making in the business. The story behind the counter is appropriately in your face.

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Stationery

Pushing 2008 planners

planner.JPGWe are trying a different approach with planners this year.

Whereas in the past we treated these difficult to display planners as second class citizens ahead of a more prominent diary story, this year we have put the planners centre stage on the dance floor. They are rewarding the attention with excellent sales.

Planners are not big at Forest Hill yet this prime position is driving sales better than previous years. It goes to reinforce the importance of location.

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Calendars

Barnes & Noble promotes green magazines

Publishers have the power to educate and influence public opinion through the powerful medium of magazines. Taking simple steps toward sustainability makes them look good and feel good about their product.

This is the opening pitch by Co-op America’s Magazine PAPER Project an important project designed to encourage magazine publishers to support to make environmental commitments which preserve the health of forests, human health, and communities.

Around 240 Barnes & Noble stores throughout the US will run in-store promotions highlighting magazines that use recycled paper in support of the Magazine PAPER Project. Kudos to Barnes & Noble for this move!

This is an opportunity for Australian newsagents to show their environmental credentials. We could get behind a similar push here to support magazines printed on recycled paper.

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magazines

Christmas Window plush

fhn_win_nov07.JPGWe have created the first of several Christmas displays in our recently opened Christmas window – this was a boxed in Window and now we have removed the slat-wall backing it has brought the shop into the window.

To start our Christmas theme we have selected this range of premium plush. Jane created the display Thursday and already sales are strong. By remaining low we are aiming to share attention with the range of cards and bags beyond the plush display.

It is likely we will have three displays as part of the Christmas season in this window.

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newsagency marketing

Shrunken magazines get lost

This small size Glamour magazine appears to be drowing in traditional magazine fixturing:

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I understand that they are publishing in this format for other retailers, in the meantime we have to find a way to make their preferred size work – as we do for the growing number of small format magazine titles.

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magazines

Preference from greeting cards over on line

greet_card.JPGUsing the Ask500People website I posed the question: Do you think online and text greetings will replace print greeting cards? As you can see from the graph, 70% said no. As with earlier survey questions I have mentioned here, there is no demographic information, making the poll of passing interest only. Still, I was expecting stronger support for online/text from an online community.

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Greeting Cards

NAB pays to win on Derby Day

The advertising department has trumped editorial again at The Age. This stuck-on ad for the National Australia Bank obscures the promotion of a derby Day feature. So much for The Age supporting horse racing in Victoria.

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At least the stuck-on ad technology being used now means less ads are likely to be ripped off by customers to litter newsagencies and surrounds. However, when you do take off the ad you;re left with a mess:

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Ar the folks at The Age newspaper people who respect the masthead or bean counters only interested in the dollar?

It is sad to see the advertising team win over editorial.

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newspaper masthead desecration

Magazine merchandising

pools.JPGPublishers pay merchandisers to dress up their titles in newsagencies. Too often, this work requires them to take space from other titles as this photo shows. While it looks good for Lifestyle Pools, it detracts from the titles on either side. It’s disappointing primarily because it happens when your back is turned. I don’t want to stop the merchandisers from visiting but rather have them engaged in work which respects the other products we have.

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magazines

The great wall

window_open.JPGIt looks like we made a mistake with our shop fit three years ago at Forest Hill when we created a boxed in window in front of our card areas.

While it was nice to have the window space for wonderful displays, sales growth of cards and related items since the wall of the window was removed two weeks ago tells us we made a mistake. We thought this might have been Christmas related but data analysis shows this is not the case.

Whereas in the past customers saw a boxed in display, now they see through to the shop. Now I am asking myself – what were you thinking?!!!

We are still feeling our way with the new space – we have spinners in the window at present to stop our customers walking into the glass … yes they have been, ouch!

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Greeting Cards

The things people do

When the Hallmark merchandiser was refreshing the stock at our newsXpress Watergardens store she noticed a Nanna birthday card from another card company. Since Hallmark is the only brand in the store it was an odd discovery. Either someone stole a card from somewhere else and dumped it in our store or they purchased (or stole) from an other store and replaced it with one from our store.

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Greeting Cards

Are print newspapers a relevant medium today?

Do you think print newspapers are relevant medium in today’s world? This is a question I posed through the new Ask500People website. 100 people voted from across the globe. 66% voted yes and 34% voted no. Here is a visual snapshot of the results:

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My interest was in trying out the new Ask500People site. I like the idea of an instant polling facility even though the results are unscientific. It is interesting to see, visually on the Google map and in a tabular form the location and vote of each of the voters.

Years ago, in the days of more personal and fearless contact, retailers took the pulse of the community as did taxi drivers. Today, in a faster world with barriers blocking personal contact, it will take sites like Ask500People to do this.

As for the question I put, I expected that the early adopter types using Ask500People would produce a resounding No result. The Yes result is a strong vote for print newspapers, something I find encouraging – even though it may reflect more desire than thoughtful analysis.

Ask500People is like the ask the audience option on a TV quiz show. If you want a view from the masses, you may get it here. It is an interesting social media site in that beyond the questions is the opportunity for interaction with those responding and from this, who knows, maybe new friendships are formed.

So, what does this mean for newsagents? Not much except that Ask500People is another example of changes in how we interact with each other. Our businesses are personal. We have a generation fast rising which has not experienced the personal contact around which our businesses have grown. We risk irrelevance to them. We cannot run set and forget businesses. Our newsagencies need to change to maintain relevance an this means navigating a less personal world.

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Media disruption

Special interest titles driving growth

spec_interest.JPGAt our Watergardens location, a greenfield location open not even two months, it is interesting to see that the growth in magazine sales is coming from special interest titles more so that the weeklies.

While we have the weeklies in prime position, visitors seek out the special interest titles which they cannot find in our part of the shopping centre. It reinforces the importance of magazine range as a point of difference and is providing us with an opportunity for promoting this new business.

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magazines