I am aware of a number of newsagents receiving the following message from Network Services yesterday:
Return Claim (REF #2783726) has been rejected by Network Services as it does not meet the required file specification. Please follow up with your POS vendor accordingly.
• Document reference is not a valid return form number
My understanding is that there is a problem at the Network end which caused these to be issued. The Network advice to one of my stores was to not send that stock back this week. The problem for us is that the returns had been collected already.
UPDATE: (10:37am) This just in from Network:
The issue was that the forms where created but not sent out in VIC. They are being sent out now. We are also reviewing the Q&A that was set up for this as it should have been identified earlier. A new alert is being set up to assist.
For all forms received yesterday that were rejected at our end, we will push them through as supplementary returns today/tomorrow, it will require some time as each file needs to be manually edited and pushed through, some agents may also get duplication emails for the supps that were in those files that did make it through.
This is a good solution and a timely response.
Mark thanks for keeping us informed. I thought it was just me until I read this.