Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

What’s next for your retail business?

Mark Fletcher
August 13th, 2019 · 4 Comments

Picking up from my video of a couple of days ago in which I posed three questions. Here is a new video with a more finely tuned consideration…


Category: newsagency of the future

4 responses so far ↓

  • 1 SUNNY // Aug 14, 2019 at 4:26 PM

    Mark. I just attended Symposium of C&I Expo 2019. Keynote speakers from Convenience and petrol groups are talking about transformation, from food focus to supply chain restructure.

    The most touch is from Skye Jackson, Head of Merchandise Planning, Caltex. She is leading the pilot shops of Caltex, and manage the roll out of successful new business models.

    She made a good example, how to convince female to trust and take the food offers from Caltex outlets. Caltex has no difficulties to offer foods to male and kids. But it takes considerable planning and execution to winning the heart of ladies, which is the key target of Caltex food solution.
    She stated that once the Caltex pilot stores do it, the ladies will bring the whole family in the car to these stores.

    What I means that every store has its customer base, and increase the customer base is not just bring in a new product category, it needs the change of retail atmosphere, trail and error, training of staff team, ensure all outlets providing consistence customer feeling.


  • 2 Mark Fletcher // Aug 14, 2019 at 4:33 PM

    Sunny, you and I have discussed this many times.

    I see no upside for independents in the c-store space.


  • 3 Graeme Day // Aug 15, 2019 at 4:49 AM

    Sunny, I think it’s okay for early morning and late night newsagents especially those who in the Sydney Metro area will lose their delivery income especially those that do their own run and do not take up employment with the new Distributors.
    However, as a channel game changer Mark is right it’s not going to happen.


  • 4 Mark Fletcher // Aug 15, 2019 at 6:42 AM

    For context, my disinterest in convenience is that globally we have seen the majors own this space. They have the supply chain relationships and infrastructure than no indie business, heck not even 500 indie businesses working together, could come close to matching.

    I think any indie retailer transitioning to a c-store model would have a daily battle in price, base cost of business and shopper recognition.

    The may be the odd one that does okay but not many.

    Outside of convenience, there are many opportunities that are easier for us.


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