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Herald and Weekly Times adjust campaign

The Herald and Weekly Times yesterday announced some adjustments to its problematic Herald Sun subscription campaign.

They have pushed out the start date, changed engagement processes to better suit newsagents and offered payment for additional administrative work.

Unfortunately, they have not backed away from moving customers to credit card payment arrangements.  I see this as a risk to newsagents.  Outside of paying the newspaper account, every other product and service offered by a newsagent is available in countless other businesses.

My software company, Tower Systems, yesterday published advice for Victorian newsagents on handling this Herald Sun promotion.

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Newsagency challenges

Herald Sun promotion diverts traffic from newsagencies

The folks at the Herald Sun have launched a marketing campaign designed to switch newspaper home delivery customers to a full subscription service.  The  commercial risk for newsagents of this campaign, if I understand the campaign correctly, is that it drives existing customers from paying in the newsagency to paying the publisher direct by credit card.

The potential loss of customer foot traffic is considerable, especially in rural and regional newsagencies.

Paying the newspaper home delivery account has been a key traffic generator for newsagencies, important to other sales and an important factor in assessing business goodwill.

Publishers ought to be driving newsagency foot traffic and not implementing offers which put it at risk.

The Australian retail newsagency channel is unique in the world.  It is a full service offer, excellent at driving sales for publishers and committed to brand building promotions.  Keep chipping away at the channel and one day you will find it has all but disappeared.  This comment right here is amied at ALL publishers, magazine and newspaper, large and small.

This Herald Sun promotion was announced to newsagents on Monday of this week.  Outside of the issues noted above, it is, in my view, time consuming and complex for distribution newsagents to manage.  The publisher could have made life much easier for newsagents had they engaged with the newsagency software companies in advance of their announcement.  Their poor organisation has caused considerable stress for newsagents and generated extraordinary calls traffic to newsagent software companies.

A bit of professional planning and consideration for newsagents could have saved countless hours being wasted over the last couple of days.

I know that what I have written will annoy / anger /frustrate the folks at H&WT.  Cop it on the chin guys and learn, once and for all, that you have to consider and consult with others before you announce any home delivery offer.

I am all for growing newsagency businesses – but not with a rushed campaign which appears, from where I sit, to have not been thought through.

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Newsagency challenges

Promoting Moroccan cooking at the counter

moroccan-aug2010.JPGOne of our team members created this counter display for the Women’s Weekly Moroccan cookbook at the counter earlier this week.   Our expectation is that we can drive some good impulse purchase business with this counter promotion – hence the prime space allocation.  We currently plan to keep this display in place until next Monday.  As I blogged a few weeks ago, Moroccan food is popular at the moment.  I hope this translates into good cookbook sales.

I like the ACP cookbooks as they are great for use in basket building tactics – like this counter display.

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magazines

Chasing early sales of Diabetic Living

diabetic-living-aug2010.JPGWe are promoting the latest issue of Diabetic Living with an in-location display.  I know, I am a cracked record with these displays – because they work, not only for me but also plenty of other newsagents judging by the calls and emails I have received.    The best titles I have found they work for are those I regularly write about here – including Diabetic Living – this is why we will leave the display up for a full week.

I give in-location displays three days to deliver measureable sales before evaluating its future.

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magazines

No room at the inn for Renovate

renovate-aug2010.JPGWe didn’t have any spare room for Renovate which arrived in-store yesterday.  With no spare space at all and the bagged package quite thick I made the decision to early return all stock.   Despite what publishers say, shoppers I speak with prefer magazines they can browse.  So, bagged titles are given priority when I am considering whether to early return due to lack of available shelf space.  Yes we will miss some sales – it’s a choice I had to make taking into account the titles which would have had to come down to make room for the weighty Renovate.

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magazine distribution

Promoting Better Homes and Gardens

better-homes-aug18.JPGWe are trying a fresh approach in promoting the latest issue of Better Homes and Gardens, out today, with this display in with our women’s weeklies titles.  We also have Better Homes in prime position in its usual location.  We will supplement this activity with weekend coverage at the counter and or with our main newspaper stand.  Last month’s issue sold exceptionally well.

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magazines

Ralph magazine lives on, well the girls at least

ralph_ressurection.JPGRalph magazine closed in June.  I thought that was the end of it.  This morning we received Girls of Ralph. My hunch is that it will not sell – partly because they are leveraging a title which shoppers were not supporting and partly because we are saturated with girls of repurposed content.  I hope that I am wrong and that I do make money out of this new title – I’m not holding my breath.

This title is a perfect example of why we need publishers to take on more of the risk of distributing titles to us.  If did not achieve at least a 50% sell through, we should be paid for space and labour.  An alternative model is that we pay based on scanned based sales – that is, after we have made a sale.  There are other alternatives too where publishers take on a fairer responsibility for the stock they send us.

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magazine distribution

Promoting alternative newspaper channels

mcdonaldsad.JPGIt is disappointing to see newspaper publishers actively engaging with alternative retail channels as we have seen in Victoria over the last few weeks with the Coles promotion and now the McDonald’s breakfast promotion – both with the Herald Sun.

Newsagencies remain the best retail outlet for newspapers.  We are full service, efficient, friendly, local and support brand building promotions.

A smart publisher would engage with newsagents to drive retail sales.  I have pitched many ideas over the years and while none have been taken up, I am sure that not every idea was worthless.

Coles and McDonalds promote newspapers as an add-on to their core offer.  Newsagents will promote newspapers as a core offer, unless we have reason to look elsewhere for a key traffic generator.

At some point in the future, magazine and newspaper publishers will wonder whether chasing sales outside the newsagency channel was good for their business.

It is not too late to engage with retail newsagents and develop mutually beneficial business building ideas.

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Newsagency challenges

UK digital book price war

There is a book price war being waged in the UK between Amazon UK and W H Smith over the price of digital books.  Top selling books are now available for as much as 66% less.  Digital readers are also considerably cheaper thanks to price cuts.

The new low entry cost and low content cost will bring more people to the digital channel and further impact print.

Think back to what happened with musicjust five or six years ago.

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Book retailing

How to merchandise in your newsagency

Merchandising is the process of displaying products in a retail store to achieve maximum sales. There are experts who make careers out of providing merchandising advice to national retail chains. There are consultants who provide merchandising advice to independent retailers.

Smaller independent retailers (like newsagents) don’t have the luxury of hiring experts. Many have not had the opportunity to access professional merchandising training. What they do is learn on the job, as they go. This is not a bad thing.

Some of the best merchandising I have seen has been by people who are self taught and more time poor than the professional merchandisers.

In reality, merchandising comes down to some simple principles which, when followed, deliver excellent business results.

Tell a story. Good merchandising is about showing a product in context, in a way that a browser in a retail shop gets what the product is, how they can use and why then need to have it. This is conveyed in a good display by taking a creative approach.

Look at the example of a great cookbook. One store may have a wonderful display of the cookbook looking all very professional and attractive. Hey may even open a copy on a page showing a delicious recipe.

Another store may have the cookbook displayed on a small table dressed for dinner with cutlery and glasses. Such a tale display would look out of place in a bookshop, or special. This will get it noticed and shoppers will see the cookbook displayed on the table and get a warmth from this that the basic book display will not convey.

So, tell a story, a compelling story.

Get my attention. A merchandising display has to stand out. Many shoppers are store blind. Combat this with a compelling display.

Remember the pyramid. Treat displays based around product volume as a pyramid with a peak at the top and a wide base at the bottom. Build the display with balance and pyramids on your mind.

Have fun. Use the merchandising display to demonstrate the character of the business. By having some fun you can make browsing the store more enjoyable.

Retail is theater. There is no avoiding this. Many people shop for something to do. Boring product displays can leave them not enjoying the show. A terrific merchandising display commands attention and entertains.

Change. Don’t leave merchandising displays up for too long. Change is good in retail, good for customers and good for employees.

Good merchandising is all about speaking to your customers. Embrace it, learn as you go and have some fun.

FOOTNOTE: I was approached to write this article a few months ago.  It has gone on to be republished in a few places.  I publish here as a resource for newsagents who wonder about the importance of visual merchandising and how to get started.

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visual merchandising

Do you have too many kitchen and bathroom magazines?

kitchen-bathroom.jpgFurther to my blog post of five days ago about space challenges in the backyard space and my blog post of August 9 on the number of quilting titles, check out the photo taken yesterday in a Queensland newsagency. Based on return on shelf space and other criteria, I would expect your average newsagency to have no more than nine pockets of kitchen and bathroom titles.  In the photo you can see five titles from one publisher, Universal Magazines in the category.

Only the newsagent, reviewing their sales data, could know if five kitchen and bathroom titles from Universal Magazines is too many for their business.

In my own newsagencies I would consider it at least two titles too many.

The current newsagency magazine distribution system does not provide newsagents with adequate tools to block the use of our retail space in this way.  Our competitors – supermarkets, convenience stores and petrol outlets – all control access to their space.

In a shopping centre newsagency, each pocket needs to deliver a gross profit of at least $7 per month and usually more just to pay for the space.  This is a tough ask if you have too many titles in a category all competing for the same interest.  Hence my concerns about inefficient assortment of range.

As I have noted here before, I would like to see:

  1. Compensation for titles which do not achieve a minimum agreed sell through rate – I’d suggest 50% is a reasonable performance benchmark.
  2. A base fee paid for access to our real-estate and labour for titles outside the top 200.
  3. Better range control tools for newsagents and a guarantee from magazine distributors that there will be no knock-on consequences for cutting supply.
  4. The introduction of a magazine czar who has to approve any new title before it gains access to the newsagency channel.

I’d like to see more than these three points, especially relating to a retail real-estate land grab by one publisher to reduce space opportunities for another.

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magazine distribution

Great stand from Pacific Magazines

pacificimpulse-aug2010.JPGI like the basket builder stand from Pacific Magazines promoting Men’s Health, Women’s Health and Prevention which we received this morning.

I especially like the small footprint – meaning we can move the stand around based on space availability and traffic needs.  Our current plan is to start the week with the stand next to the newspaper stand and them to place it closer to the counter for the weekend.

Like all of the stands we receive from Pacific, this new unit strong.  It will easily withstand the robust treatment it will receive on the shop floor.

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Basket building

Drawing customers in with Women’s Health

womenshealth-aug2010.JPGWe are promoting Women’s Health out the front of the store, facing into the mall with this terrific display done by one of our team members. The photo does not do the display justice.

We also support Women’s Health with a couple of pockets above our weekly magazines for at least two weeks of the on sale period.

Our plan is to keep the feature display in place until Friday this week.

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magazines

Promoting Real Living as an impulse purchase

realliving-aug2010.JPGWe are promoting the latest of Real Living magazine at the entrance to our women’s magazine aisle. We also have the title in its usual location in the home and lifestyle section.

Our sales of Real Living have been on the rise.  We put this down to our co-location strategy – we run a couple of pockets above our weeklies for two weeks of the month.

We had planned to move the location of this display in pursuit of change but Good Health which we ran here last week did very well for us so no change just yet.

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magazines

New Idea in-location display set to drive sales

newidea-aug2010.JPGWe are promoting New Idea with an in-location display this week because we felt like it.  No special publisher initiative, juts a desire on our part to see if this type of simple display works for weeklies as well as it is working for monthlies.

It took a bit of juggling to find the space necessary for the double waterfall but we made it – without eliminating crosswords from our weekly space.

Our plan is to scale back Wednesday, once we have achieved the usual 60% to 80% of New Idea sales for the week.

These in-location displays brighten the store and drive sales.  For a low cost display, in terms of labour and space, they are a terrific success.

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magazines

Promoting Woman’s Day and free cookbook

womansday-aug2010.JPGAs part of an ACP Connections promotion, we have this display of Woman’s Day at our main counter this week – promoting the free mini cookbook which comes with the magazine.  We also have the magazine in its usual location with the weeklies.

We might move the stand mid week to face customers as the leave our busiest magazine aisle and head to the counter.  While only a small adjustment (90 degrees) it offers a change to store blind customers.

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magazines

Slow Cooker of a weekend

Our counter display of the Women’s Weekly Slow Cooker cookbook ended up selling twelve copies in three days.  This is on the back of extraordinary sales for the title over recent months. All were impulse purchases. $155.40 in sales. $38.85 margin. All from a simple counter location display.  Basket building at its best!

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magazines

Flat Wrapped newspapers close for South Australia

South Australian newsagents have been advised by Advertiser Newspapers that they are expecting the first flat wrap unit to be delivered this month.

The team at the Avdertiser will test the machinery as well as the characteristics of the paper. Three more units will follow in the coming months.

While initially Advertiser Newspapers will move to flat wrap for the home delivery runs it manages, the plan is to transition flat wrap to newsagent deliveries. The overall change over for metropolitan newsagents is expected to be completed by June 2012.

Advertiser Newspapers is providing training for newsagents and their employees. They say they will be engaging the ANF to develop operating procedures.

There is no discussion in the latest documentation about changes to delivery fees or the impact on the time taken to deliver each newspaper as a result of flat wrapped newspaper product.

This move in SA is interesting in the context of publishers around the world, including Australia, considering what life could be like after print.

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newspaper home delivery

New Zealand Herald iPad app the best newspaper iPad app IMHO

Kudos to APN for their iPad app for the New Zealand Herald. This is the type of iPad app all newspaper publishers ought to produce if they want engagement with their brand in the iPad and other tablet devices. I have had the app for a couple of weeks and love it. It is superior to any other newspaper iPad app I have played with including the app for The Australian which I subscribed to for a month.

It has a terrific interface – very easy to navigate. The app is free – iPad users will love that. The integration of advertising is excellent – demonstrating that the publisher understands the user, the advertiser and the need for revenue.

Newsagents should get their hands on an iPad and check out the New Zealand Herald app for themsleves – to see why newspapers will be less relevant to our businesses soon.

I’d love to see APN launch an Australian iPad app under a new national masthead – like Rupert Murdoch is reportedly working on in the US.

Check out the ad for the New Zealand Herald iPad app on YouTube:

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Media disruption

News Corp to launch new iPad newspaper?

The Los Angeles Times is reporting that News Corp is developing a tablet only newspaper for the iPad, similar devices and mobile phones. The new ‘newspaper’is expected to be ready before the end of the year.

This makes sense.  I’d expect to see other publishers and start ups enter this space.  It happened with music and will happen with print.

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Media disruption

Country Living magazine flys off the shelves

country-living.JPGCountry Living, a British magazine, is performing amazingly well for us.  We received twelve copies on Friday and by yesterday afternoon we had sold seven of those copies.  I’d love all monthlies to perform this well.

I put the almost instant sales success of Country Living down to our strong range and good treatment of British weeklies and monthlies and our placement of Country Living with our other country decorating and home magazines. We have a full column of country titles at the edge of home and lifestyle, before moving into women’s health titles.

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magazines

Tactical move boosts Star Trader sales

startrader-papers.JPGWe moved Star Trader Friday from its usual location with buying and selling titles to the front of the newspaper stand.  It is no surprise that the move led to an extra five or six copies being sold.  We don’t always have this space available but now that we know how Star Trader sells here we will put it into the mix to share the space – especially with us maing 100% of the cover oprice at the moment.

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Newspapers

Early Father’s Day sales strong

fhn-fathersday-aug2010.JPGWe have had Father’s Day out for almost two weeks now and early sales have been good.  Usually, Father’s Day sales don’t kick in until the week before.  Part of the early success this year is the broader appeal of the gift lines we are carrying for the season.  We are promoting Father’s Day in the window – sorry about the reflection off the glass in the photo.

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Greeting Cards

The role of Scooby Doo in hurting the newsagency channel

scooby-doo.JPGNewsagents may want to the quantity of Scooby Doo stock received yesterday.  In our case supply was increased without justification.  Yes, yes, we can early return.  We should not have to do this.

I was discussing this with a newsagent late yesterday and they are at their wits end about magazine supply with the cheques they regularly write for the magazine companies equal to or more than the value of sales in the month.  And that is without even factoring in the cost of real estate and labour.

Newsagents have complained about the supply model for many years both formally and informally.  Millions of dollars have been invested by newsagents to provide magazine distributors with more timely and accurate data with a fairer supply model as one of the promises.

While newsagents can and do early return to manage stock levels and cash flow, there is a limit as to what can be achieved.  Plus there is a labour and freight cost with this.

Negative cash flow for magazines is worse today in 2010 than I have seen it in years.  It is the extra one and two copies of a title, like Scooby Doo, which is causing real damage as it is under the radar.

I can see a time when newsagents en masse refuse to pay magazine distributors on time and through this exert cash flow pressure of their own.

The better alternative would be for distributors to agree to a fair supply model with penalties for failures on their part – like sending extra copies of Scooby Doo without justification in the sales data. They need to hold themselves as accountable to us as they hold us accountable to them when it comes time to pay the bills and put up displays.

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magazine distribution