A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Reports News Corp. moving to digital only for some newspaper titles, cutting 100s of employees

Amanda Meade at Guardian Australia is reporting that News Corp is set to put hundreds of people out of work as it cuts jobs as part of structural change moving to digital only publishing of some local and regional newspapers.

News Corp Australia is poised to cut hundreds of jobs as it moves towards digital-only publishing for many of its local and regional papers and more copy sharing among its metropolitan mastheads the Daily Telegraph and the Herald Sun.

The executive chairman of News Corp Australasia, Michael Miller, has hinted the company is on the brink of upheaval, saying last week it was evolving from “a network of news­papers” to “Australia’s leading journalism network”.

The job cuts Miller has warned are “inevitable” after the collapse of the advertising market during the pandemic are expected to hit the publisher’s local and regional newspaper staff as well as the major mastheads as soon as this week.

Sources say the cuts could be as high as 30% of staff across the company and many will be force redundancies, rather than voluntary.

This move, if accurately reported, will send shockwaves through the Australian publishing industry. Hundreds of people losing their livelihoods is dreadful for them, their families and the broader community. It will also impact retailers of the newspapers closed. However, smart retailers will have seen this coming.

While a tough move, it is inevitable with print circulation down and online not delivering ad revenue to match what publishing companies had become used to achieving through their print platforms.

Smart newsagents already have businesses that do not rely on the regular newspaper shopper for survival. Plenty of us are attracting shoppers for other products, non traditional agency products.

These changes, if they happen along the lines of the Guardian report, will not be the end of it.

4 likes
newsagency of the future

New online workshop: What could you do online that you can’t do in your shop.

While this session will explore any topic of interest, I’ll will start with a discussion about left-field online ideas that could expand your reach.

Too often retailers think about online within the context ofnwhat they do every day.

Since these evening sessions attract people who cannot make it during the day, I’m happy for the session to stray off topic including what coming out of lockdown looks like.

Time: May 28, 2020 07:00 PM Melbourne time.
https://zoom.us/j/91620418663?pwd=WHZGUFlDWkd1MWVrVkF2ZUxYTk5tdz09
Meeting ID: 916 2041 8663 Password: 923459

Anyone is welcome to participate. No need to register. No cost.

1 likes
Newsagency management

Is News Corp. using Airtasker to check up on Chemist Warehouse?

Check out this ad from Airstaker:

Here is a listing of similar ads:

I heard of the same listing on Airtasker being run interstate too.

Someone is keen to know how newspapers are being displayed in unnamed pharmacies. Chemist Warehouse is the only pharmacy group selling newspapers as far as I am aware. It’s a new relationship between News Corp. and Chemist warehouse, which I wrote about here.

Whoever Andrew V, the poster of the task, is, they must have put plenty of tasks on the gig economy platform as they have 1,749 reviews.

If this is News Corp., is this a new model for checking non retailers? Also, is there an issue with the Chemist Warehouse relationship when it comes to newspaper placement in-store.

It’s low-ball pricing: $12 to go to the pharmacy, buy a paper, take photos and answer questions about what you saw. The offered $12 includes the cost of the paper.

A merchandiser visit to a store for as little as 15 minutes costs between $35 and $50 from what I am told by companies using such services. The $10 for labour offered by this Airtasker poster is low-ball by this measure.

I guess a question is, are any suppliers taking a similar approach with checking on other retailers, like newsagents.

3 likes
Ethics

The outlook for in-store reps in newsagencies and other indie retail businesses

There is no doubt that small business retailers have adjusted to the new normal of ordering online and participating in meetings through Zoom and the like.

While back in March this felt unusual, now, it feels normal. That is what retailers say. They like the more efficient approach to business.

I think you will see most (but not all) retailers preference suppliers who make doing business in this new remote world easy. They will like tech solutions that help them easily see what they can buy and to place orders. They are adept at using apps and websites.

They like visual and they like easy. This means websites with good images and videos.

I have seen some suppliers already offering smart tech platforms and facilitating a smooth tech connection between their businesses and retailers. Not enough, though.

Now, more than ever, you should be investing in smart technology so that you can sell more efficiently (and faster) to indie retailers – because on the other side (most) retailers will not switch back to welcoming all reps since they have adjusted rosters and themselves spending more time working in their businesses.

6 likes
Newsagency management

Government economic stimulus fail?

In March, the Prime Minister and Treasurer announced a $130B stimulus to the economy. They said the money was needed and they devised JobKeeper as the delivery platform.

Yesterday, the Treasurer said that employer data mistakes meant the spend would be $60B less.

The problem with the narrative from the government is that employers did not get to provide the government any data until weeks after their $130B announcement.

The timing of itself uncovers the government in a lie.

When they said the economy needed a $130B stimulus I believed them. I think that need remains.

The government should use other setting for JobKeeper or other platforms to feed the remaining $60B into the economy. History has shown that mo new in the hands of those with immediate need flows fastest and best.

Now, to those saying it’s borrowed money, I agree. Franking credits are borrowed mooney too, $6B a year. The economic need justifies the spending of the $60B JobKeeper shortfall this year.

19 likes
Social responsibility

Good call Reed Gift Fairs

This announcement is from Reed Gift Fairs re their planned August Fair in Melbourne.

Reed Gift Fairs would like to express our concern for everyone impacted by coronavirus.

Reed Gift Fairs recognises that it is imperative for businesses, including ourselves and many of our customers and stakeholders, to adapt to these unprecedented circumstances. Therefore, after close consultation with our stakeholders and in order to provide the retail community the time to prepare, we are pleased to announce that
Reed Gift Fairs Melbourne will now take place from 9th – 12th October 2020.

In a further show of unity and to provide the safest, easiest and most rewarding experience for our community, Reed Gift Fairs Melbourne will co-locate with Life Instyle Melbourne at the Melbourne Convention & Exhibition Centre, Southbank for the first time.

The Reed Gift Fairs team understands and appreciates the level of planning that is required to participate in an event like ours. We will do our utmost to help our customers, partners and attendees to prepare for safe and successful participation on the new dates.

Our number one priority is the health and safety of our exhibitors, visitors, industry partners and staff. As such, we will continue to monitor the situation closely and remain guided by the expert advice of the public health authorities.

We wish to thank everyone for their patience and support during this challenging time. As a strong, united and resilient community, we will come together again in October to reignite retail.

2 likes
Social responsibility

Should we be concerned about the Federal Court ruling relating to casual workers?

Note: I’m not a lawyer.

My take is that this issue has a way to go to play out. The case was about a specific situation. While some are talking it to say it sets a precedent, there others saying it does not.

I suspect the politicians will ultimately settle, clarify, the matter. There are many big business interests that will want this, which will focus the minds of the legislators in Canberra. I am sure the lobbying is well under way.

In the meantime, casual employees should be managed as needed by the business with shifts changing as the business needs change. Variation to the roster to serve the business needs is key.

3 likes
Newsagency management

Tonight: a free online workshop for newsagents on how, when and why to take your business online

Tonight, May 21, at 7pm, I am hosting another free online workshop for newsagents on how and why to take your Newsagency online. I have scheduled this additional session in response to requests.

This is not a marketing event. I’ll offer practical advice newsagents can use regardless of current in use. We will explore as much as you want about changes in and opportunities for retail newsagency businesses. This will be an interactive session.

We will explore what to sell online, how to sell online, why it matters and go under the hood and look at what people are looking for right now.

Topic: How to take your newsagency online
Time: May 21, 2020 7PM Melbourne time.
https://zoom.us/j/92611394787?pwd=elMrZCtpTXVpZy9wcEVKWFpOVTl4Zz09
Meeting ID: 926 1139 4787 Password: 847135

Anyone is welcome to attend.

1 likes
newsagency of the future

Bauer looking at other outlets?

A report at B&T has Bauer CEO talking about magazine retail and distribution:

On what’s next, Hill said from a publishing perspective, Bauer will continue to look at where it distributes and where new opportunities lie both in retail and digital edition distribution.

It will be interesting to see what this actually means.

0 likes
magazines

How seriously are you embracing Australian made?

Australian made is having a moment in the sunshine. Right now, people are seeking out Australian made products.

We can grow sales by promoting Australian made products. I have seen this first-hand in-store and even online. If you lead with the Australian made opportunity it can be easier to win a purchase of that ahead of similar non Australian made.

There are social media groups, local and national, dedicated to promoting businesses that support Australian made.

I think this is an opportunity for newsagents. It’s hard work though, much harder than buying in cheap China product and marking that up by 150%.

The Australian made shopper is more loyal in my experience.

If you want to engage with promoting Australian made, it starts with making sure you know the source of what you sell. This means asking suppliers and listening carefully to their answers.

You could test it out for yourself, focus on one supplier and even one line that you know is designed and 100% made in Australia. Promote it through that prism and cause shopper engagement. Use social media to explain your story, the research you did. Build trust.

If shoppers engage, respond well and spend, that could be the encouragement you need.

Australian made matters more today as a result of COVID-19 than it did before. It’s an opportunity for engaged retailers.

4 likes
Social responsibility

Media disruption, TikTok and newsagencies

This story at Axios earlier today is an example of how mainstream media is being disrupted. TikTok, pilloried as a fad site gets more corporate legitimacy and consumer traffic daily.

I first took a look at TikTok over a year ago. It’s a fascinating platform that some businesses are using effectively. More important than business use is that the platform itself creates businesses. For some it is a live and rapidly evolving start-up incubator.

How does this relate to newsagents? Well, our businesses are rooted in history. Our future is ahead of is, in the world from which TikTok and others have come.

3 likes
newsagency of the future

Evening free online workshop: How, why and when to take your newsagency online

Thursday May 21, at 7pm, I am hosting another free online workshop for newsagents on how and why to take your Newsagency online. I have scheduled this additional session in response to requests.

This is not a marketing event. I’ll offer practical advice newsagents can use regardless of current in use. We will explore as much as you want about changes in and opportunities for retail newsagency businesses. This will be an interactive session.

We will explore what to sell online, how to sell online, why it matters and go under the hood and look at what people are looking for right now.

Topic: How to take your newsagency online
Time: May 21, 2020 7PM Melbourne time.
https://zoom.us/j/92611394787?pwd=elMrZCtpTXVpZy9wcEVKWFpOVTl4Zz09
Meeting ID: 926 1139 4787 Password: 847135

Anyone is welcome to attend.

4 likes
Newsagency management

The fundamental changes in high street retail due to COVID-19

COVID-19 likes crowds, it likes people who don’t know each other to be physically close, not intimate, just close enough for the coronavirus to jump person to person.

Proximity is toxic and will remain so until there is a vaccine, if there is ever a vaccine.

Shops cannot be crowded, and if shops cannot be crowded, there is a risk more shoppers spend more money online.

This is why having an online strategy is critical. But it must be multi-faceted: delivery, click and collect, curbside pickup and curated for faster shopping. These options and more are critical for the new retail in this COVID world.

Online businesses need to be managed separately, with their own performance goals. They need to be focussed on reaching ne new shoppers for the parent business.

Proximity being toxic is also why having clear and well managed in-store strategies, too. Making shopping safe and to be seen to be safe is critical to encourage trust among shoppers and would-be shoppers.

It would be easy to say physical shopping is done and shopping has migrated to online. That is what many ‘experts’ are saying in articles. I don’t agree. I think local high street retail is in good shape where retailers have what people want, offer safe shopping experiences and are community connected.

Both needs are critical – online and refreshed in-store. It’s easy to think that the majors will win this. For sure, there will be media stories about this because the majors have PR offices placing stories. The reality is that innovation is as present in small business high street shops. Many of them have embraced online and recast their in-store experiences.

The retailers doing to best, in my view, are those that have embraced the new models in ways that feel natural, that feel more than short-term. These retailers have evolved their businesses with nuance.

So, while there is plenty of noise about things getting back to normal, they are not and cannot. The new normal, for the foreseeable future, is shops being structured for safe shopping and these businesses also offering a separate online presence to reach shoppers outside of the usual reach of the business.

Opportunities abound for engaged, data-driven, retailers.

3 likes
Social responsibility

Tips for safe retail

I have heard from a range of retailers over the last few days that shoppers are ignoring social distancing, they are acting as if it’s back to normal. If you are experiencing this, here are some tips for your consideration:

  1. Refresh social distancing floor markings and signage.
  2. Ensure that you have barriers or similar at the counter so staff can feel safe.
  3. Consider regulating entry and exit flow.
  4. Have hand sanitiser at the entrance and at the counter.
  5. Remind staff about washing hands and using hand sanitiser.
  6. Workshop with staff what to say to customers who ignore social distancing.
  7. Speak in social media about the need for healthy and safe shipping for all.
  8. Use social media to appreciate customers who respect your moves.

Purely from a workplace health and safety perspective, social distancing is key. While some customers are demonstrating disinterest in respecting social distancing, it’s not health for the business or employees to pander to those folks.

In our own situation we do not see us returning to in-store software installation any time soon. More than 2 months ago we moved that work to remote and out has worked a treat thanks to video conferencing and other tools. We have embraced a safer and physically distanced approach and we are grateful that our customers have too.

4 likes
Newsagency management

Online workshop: How and why to take your newsagency online

Tomorrow, Tuesday, I am hosting a free online workshop for newsagents on how and why to take your Newsagency online. This is not a marketing event. I’ll offer practical advice newsagents can use regardless of current in use.

We will explore what to sell online, how to sell online, why it matters and go under the hood and look at what people are looking for right now.

Topic: How to take your newsagency online
Time: May 19, 2020 09:00 AM Melbourne time.
https://zoom.us/j/93928597710?pwd=Njh6M2FzRVNaeVdnK3NJK1pGTDEvUT09
Meeting ID: 939 2859 7710 Password: 778081

Anyone is welcome to attend.

If you’d like a session like scheduled at another time, including the evening, please let me know.

2 likes
newsagency of the future

Shoppers ignore social distancing in shopping malls

It seems that the announcement of easing of some coronavirus related restrictions has given people permission to ignore social distancing. We have refreshed the signs and installed new floor markings yet people walk around as if social distancing is over. We ask for appropriate distance to be maintained and what’s the problem is a response or don’t you want my money.

I’ve heard about this from plenty of retailers over the last few days. Concern is heightened with staff often concerned for their own health.

I’d like to see clearer messaging from government, especially in the light of recent fresh outbreaks.

3 likes
Social responsibility

Advice on finding online shoppers

More and more newsagents are creating online stores, which is good. Too often, these businesses are online versions of the physical store, which is bad. For months I have been hosting live online workshops about getting online. Earlier this week, the session was on SEO / SEM (search engine optimisation and search engine marketing) – the difference between them and why you need to consider what people are looking for before considering what to sell.

For those interested, here’s a video of that live session.

8 likes
Newsagency management

The candles and fragrance opportunity in innovative newsagency businesses

Here is same store year on year data looking at candle and fragrance sales for April 2020 versus 2019 in 13 different newsagency businesses. City and country are in the mix. High street situation mainly.

The surge in sales of candles makes sense given the growth in sales of Home and Living category titles.

The growth had no location or business size limits. That’s code for anyone can grab candle and fragrance revenue growth for your business.

Now, to qualify my claim that anyone can do this … candles and fragrances work when pitched with context. Context can be in the form of a broader range of products, product knowledge, local sourcing and more.

Products put out without context tend to not work.

Yes, success in retail takes work.

As you can see from the first store in the list – they were already well established in this category. That said, I’d not complain about the 2% growth as in their specific situation, with shopping centre challenges, this category did well for them in a tough month.

What any retailer can sell beyond what they usually sell can restricted by what is thought to be possible.

10 likes
Gifts

Home & Lifestyle magazines doing well in newsagencies

Here is a closer look at sales data for Home & Lifestyle magazines from 20 newsagencies that provided data for the latest benchmark study for April 2020 vs. April 2019. This data is from some of the newsagencies It is part of a deeper dive into category level performance, specifically focussing on break-out trends.

The growth for most retailers of Home & Lifestyle category titles is a broader opportunity beyond the magazines themselves. The growth in sales indicates, I think, greater interest in nesting or dreaming about nesting.

The growth suggests opportunities in the homewares space. Elsewhere, I have seen a surge in sales of candles, diffusers, wall signs, mugs, plates, throw rugs, cushions, lights and similar from the home and lifestyle product category. Some of this product data is from newsagencies while I have other from businesses outside the channel.

We can all leverage our magazine category data to inform gift and homewares ranging in our shops. we can make more money from the growth in a magazine category than from the sale of magazines themselves. This is where the real value of this information lies – in our leveraging of it.

This approach of buying stock based on magazine categories is not new. It’s something newsXpress has done for many years and something I have talked about here before. What is different now is this April data is relevant today, revealing trends different to the pre COVID-19 trajectory.

I’m sharing this data here to encourage newsagents to look at their own data for opportunities like this.

10 likes
magazines

Shopping centres charging for marketing when there is none? You betcha!

Marketing is an expensive part of outgoings charged by major centre landlords to its tenants.

Imaging how small business retailers feel about being charged through this COVID-19 situation with no marketing services being delivered.

What a scam! But, they will get away with it as they always do. They have deep pockets and good lawyers.

So yes, there are major landlords charging marketing fees with no services being provided whatsoever while at the same time not charging anything to big name retailers who closed their doors to sit out the lockdown.

It sucks and provides yet another example of the awfulness of being an indie retailer in an Australian shopping mall.

7 likes
Ethics

Tabcorp tells retailers they are important – but actions don’t match words

Check out what Tabcorp sent their retailers this week. Yep, they sent this to retailers who are feeling ripped off by this company that absolutely does push online over in-store and pays retailers an offensively small sum for support growing Tabcorp’s online revenue.

Retailers won’t complain publicly because they fear Tabcorp. I don’t care as I don’t have lotteries in my shop.

Here’s the Tabcorp ‘fantasy fiction’ note in full:

Retailer Fast Update – The importance that retail plays within broader marketing channels
COVID-19 has impacted us all in many ways, and as we navigate our way through this uncertain time, rest assured the initiatives we have implemented, support all our channels, including retail.
You may be hearing a lot of talk about customers going online; however, retail sales during these uncertain times have been strong and steady. It is also important to remember the Lott’s omni-channel marketing strategy focuses on the customer and their experience so they can engage with our brand regardless of the channel. Customers, therefore, value their experience rather than a particular single channel, such as online.
Initiatives retailers have taken, such as driving loyalty through our Membership Program and supporting Pay In-store payments (excluding SA) reduce barriers. These initiatives also create the foundation so we can continue to interact with customers, and they can continue to engage with our brand. This helps ensure customers remain connected and have a consistent experience even if they move between channels during this pandemic or during a retailer’s temporary closure.
Retail is core to our omni-channel strategy and will continue to be into the future. Testament to this are the initiatives listed below which continue to support our retail channel. So, while you may hear a lot of talk about a customer going online, rest-assured the efforts you have made to support the Lott’s omni-channel strategy during these times are of benefit. While you might be seeing fewer customers around, those omni-customers will continue to have fun engaging with our brand, looking forward to returning when their favourite retailer reopens.

Actions speak louder than words.

Tabcorp is not fair or transparent with retailers on their much-hyped omnichannel bonus. It’s a flawed approach offering a disrespectful amount to retailers to compensate for then Tabcorp demand that retailers actively promote online.

The Tabcorp TV advertising does mention retail, however, it does not promote it. Listen to the ads carefully, they have been cleverly produced to punch online and the app with retail mentioned briefly as a lead in.

In my opinion, Tabcorp has failed its retailers through COVID-19 but they will not speak up because of threats from the company that come with financial penalty.

17 likes
Ethics