A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: October 2007

Barren Movie Musicals display

musicals.JPGIt is frustrating to have plenty of stock for a new release such as the Movie Musicals partwork and no display material, not even two days later. We, like many other newsagents proactive about partworks, have to wait too long for promotional material.

We reserved an aisle end to launch Movie Musicals and now it looks barren waiting for the posters and other material.

This is a deficiency with current merchandising arrangements for partworks and other new launches.

Some newsagencies have access to excellent display skills in-house so why force them to wait for a merchandiser trip. We ought to be sent materials with the product – otherwise the launch loses its feature space and sales are affected.

I am sure there will be an excuse – there always is when it comes to partworks. If only the publishers, importers and distributors would realise that newsagent complaints are because they want partworks to be more successful and that “the system” is denying them that commercial opportunity.

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magazines

Crown Princess Mary

wday_oct8.bmpIf sales in my newsagency are anything to go off, a Princess Mary cover has to be worth at least a 10% sales kick – more it it has been a while since Mary has been on a cover.

My 10% claim is based on sales yesterday in one newsagency – we sold 10% more than usual without doing anything different.

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magazines

Lost payslip

payslip.JPGWe picked up this payslip for W. Davis yesterday off the floor of our newsagency and put it aside to forward. They we picked up another and another. How many payslips has this person lost?

Hang on, they are all for the same date, this is a fake.

After a bit of investigation we discovered it is an ad for the MyCareer employment site – inserted in this week’s NW magazine.

From the trash we have collected I’d say more than 50% of the MyCareer ads will be trashed. They fall out because of the other, bigger, insert in this week’s issue of NW. Had the MyCareer ad been inserted alone, not as many would fall out.

The mechanics aside, I am surprise of the choice of NW for a MyCareer promotion.

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magazines

Woodwork magazines define a newsagency

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I am proud to carry Australian Wood Review, Fine Woodworking, Woodcraft Magazine and Woodsmith in my newsagency. They represent the point of difference between a run of the mill magazine retailer and a magazine specialist. Maybe not these specific titles, but special interest titles like them.

We have between eight and twelve woodwork related titles at any one time. It is a segment well browsed and while sales are not stellar, having the category is important to our credentials. The challenge is to balance the offer and ensure that we achieve a commercial return from the space allocated to the segment. This is very hard when we have three distributors of magazines and they do not have visibility of sales. It is good to see one distributor working on this.

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magazines

Woolworths’ vendor trading terms

While there is a considerable difference between a newsagency and Woolworths, take a look at the terms (discounts, rebates and the like) Woolworths listed as at two weeks ago:

Warehouse allowance
Distribution allowance
Quantity buy allowance
Ullage
Co-Operative allowance
Business volume rebate
National volume rebate
Tax
Freight
Standard deal I/O
Standard deal deferred
Promotional deal I/O
Promotional deal deferred
Settlement discount

These are the various rebates, discounts and allowances which cold be paid by suppliers to Woolworths in return for them stocking product.

Newsagents have no such allowances, rebates or discounts in place except in the greeting card category and even then it is a flat rebate.

In the newspaper, magazine and greeting card categories, newsagents as a channel are more important than Woolworths yet I suspect their deals are far better. While one could argue that is because there is one account and a central management point, the in-store real-estate and labour investment by newsagents is far more significant.

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Newsagency challenges

Covering the front page

trib.JPGThe International Herald Tribune goes one up on the post-it notes used by Fairfax back in Australia with this wraparound for the Sheraton hotel group today. I am not sure if this only on Tribunes in transit areas or all copies in Hong Kong.

So much for the importance of the front page to sell the newspaper. I wonder how design and editorial staff feel.

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newspaper masthead desecration

Hong Kong bagging of magazines

dymocks2.JPGSpeaking of Dymocks, see my previous blog post, here is a photo of how they display magazines in one store.

Bagging English magazines is common in Hong Kong. The customers seem to accept it. I watched people pick up a magazine, read the cover and make their decision. In my last trip here three months ago I saw the bagging process in action.

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magazines

Compact newspaper stand

dymocks.JPGI thought this newspaper stand was interesting – compact yet offering a range. It was in the doorway of a Dymocks store here in Hong Kong. Dymocks over here is what we’d call a newsagency but with a books component.

There is no big boat anchor newspaper stand taking up expensive real-estate. They display newspapers as an add on service and not at the heart of the business.

I’d expect Australian newsagents to start to challenge the real-estate they give to newsagencies and find ways of serving newspaper products successfully but using less real-estate.

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Newspapers

Long tail magazine display in Hong Kong

Maybe the photo below shows the best way for displaying long tail magazines – fringe and special interest titles where you have 2 or 3 copies in stock, high rent and the need to carry range in less space. This is from inside such a specialist magazine retailer in Hong Kong:

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Maybe newsagents could establish a wall like this, but better, and promote the special interest space. It reduced real-estate costs considerable. Sure keeping the display tidy would take more time but if you ar careful about the categories covered you;re more likely to be serving a caring shopper rather than a bloke browsing car magazines while his partner is shopping.

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magazines

Sim card self serve

sim.JPGAt Macau airport yesterday – mobile phone sim cards for sale through this vending machine. Put in your payment and out comes the card, ready to use.

Who needs retailers?

This unit reminded me of the instant scratch lottery tickets I saw in supermarkets in the US being sold from vending machines as a means of using your loose change.

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retail

Crown Macau and newsagents

crown.JPGYesterday while in Macau we crossed to the island of Taipa to look at Crown casino – the latest James Packer casino investment. It’s a stunning building. Like many casinos in Macau, you have the massive modern building next to what I’d call shoebox apartments – see the left of the photo. While the casino is richer for our visit it was not that busy – a short while later at the Mandarin Oriental casino we were playing in a much busier room.

While there are currently more casinos on the Cotai Strip, there is significant development on Taipa. What is interesting to me from a business and even newsagency perspective is the preparedness for risk by James Packer and his team.

Newsagents often have all of their eggs in one basket. This makes their business reliant on one source of income and one group of suppliers. By taking a gamble with a new revenue stream – beyond even a second newsagency, newsagents could find themselves with choices not available today. Sure, it is a challenge to start another business. But with the right planning and even a good partner you can make the step to a second business easier.

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Newsagency challenges

Newsagents ignore online classifieds

660 newsagents list their businesses at Find It the online classifieds website we created to provide newsagents with an online connection. Of these 660, 250 are what I’d call complete directories with photos. Either newsagents don;t get the impact the migration of advertising from print ot online will have on their business or our promotion of Find It has not resonated.

Car dealers, with no state in the migration of advertising online get Find It. We currently have more than 12,000 vehicles listed and plenty more on the way.

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Media disruption

Newspaper and coffee go together

pacific_coff.JPGThe South China Morning Post is sold ar Pacific Coffee House outlets here in Hong Kong. For two weeks the deal is that you can use a coupon in the newspaper and receive two coffess for the price of one or you can get a double upgrade free. It’s an excellent deal for the consumer and excellent for the newspaper publishers and the coffee house.

Given the Starbucks / Fairfax and Gloria Jeans / News Ltd relationships I wouldn’t be surprised to see a promotion like this in Australia – it may be there already.

Newsagents need to proactively play in this space – promoting with other businesses, building their business and them building yours. Such mutually beneficial promotion is simple and sensible.

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Newspaper marketing

Bookazine, the magazine specialist in Hong Kong

bookazine1.JPGIn a city with street-level newsstands every 200 metres packed with top selling magazines and newspapers and every other block boasting a 7-Eleven or Circle K (or both) with a strong newspaper and magazine story right at the front, it was a surprise to look down the entrance corridor to one office building on Queens Road, Hong Kong and see this sign for Bookazine.

Down the corridor and down a flight of stairs we entered the narrow door and were in another world. Besides small (by Australian newsagency standards) ranges of greeting cards and stationery, there was a good range of books and an excellent range of magazines. Bookazine is clearly a specialist in these two categories.

Their range of magazines was fanned out across shelves in two aisles with covers overlapping and only a small quantity of each title on display. This is a range story and not about volume. It is Long Tail retailing but without a massive distribution network.

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Bookazine felt like a honey pot, drawing people in who really wanted to be there – to buy a book, a magazine, a card or stationery. In our brief time there, most browsers bought something. The staff sounded knowledgeable and, as you’d expect to see in a magazine specialist, they were working on the constant flow of new stock arriving.

The magazine category in Bookazine reminded me of Magnation, the NZ magazine retail model which opened in Melbourne a couple of years ago. Both businesses are not focused on the top selling titles as we are in newsagencies. They exist for the special interest title. This is why Bookazine can thrive in what appears to be an out of the way location.

They have built success, as has Magnation, around ensuring a broad range. To them, range is king. In newsagencies, I suspect because of how our model has evolved, many of us are not there in the range discussion – we need the volume titles to pay the shopping centre rent given that we are on fixed margin. Bookazine, because they are the magazine specialist, can charge a premium. This is where they can achieve a better return.

I left the Bookazine store thinking that we have too many full service newsagents in Australia. We have in almost every town, shopping centre and high street situation magazine specialists with a Long Tail type range but done in a way it does not feel special. Freer newsagencies with specialist grade ranges would help those focusiong on the top sellers to handle that well and those who truly specialise to handle that well. Right now we are in both worlds and have little control over them.

I found the honey pot approach to magazines in Bookazine is food for thought and am grateful for the time there.

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magazines

C-store competition in Hong Kong

c_competition.JPG

Now this is competition. The picture says it all. On one corner of a back street in Central Hong Kong is a Circle K store and on the opposite corner, of a very narrow street, is a 7-Eleven. The product mix is the same as is their store size. The only differences are the brand and what each stands for and the customer service.

This in-your-face competition is what newsagents are yet to grasp. If another brand opens up a newsagency next to an existing newsagency they would be called all sorts of names. This would happen because of our protected past. Competition, direct newsagent against newsagent competition is something we are yet to deal with.

What I am talking about is different to my comments about Australia Post government owned stores – they use a government protected monopoly brand to take business from us for the profit of the government. No, what I saw today was free market unprotected competition. The only monopoly in play is the brand.

What the photo says to me is that the brand is the thing. In the world of Australian newsagencies, the current brands are: Newspower, newsXpress, Nextra (and its subsets), Supanews, Lucky Charm and the generic Newsagency – but we all have a bit of that.

Circle K and 7_Eleven are not tied to a category, they are not relying on any business other than their branded stores to build consumer perception. This is what we have to do.

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Customer loyalty

Free newspapers in Hong Kong

hk_free1.JPGWe got out onto the streets of Hong Kong after rush hour this morning and missed the free newspaper frenzy I’m told you can see at the exits of the main railway stations.

This lady was busy handing out one free broadsheet. She was in uniform and quite proactive – standing in the middle of the footpath – making sure everyone passing was offered.

hk_free2.JPGThis chap was the only other person we saw. No uniform. Less proactive. I guess the paper is known – his was brighter looking and tabloid. One of our party who went for a walk at 7:30 said it was a frenzy with people reaching for the free newspapers.

I checked Dr. Piet Bakker’s excellent blog on free newspapers – Newspaper Innovation – for an update on free papers in Hong Kong but there was not much. We will keep our eyes open for the rest of the trip. Newsstands are full of paid for newspapers but I suspect the free and paid are focused on different markets as is the case in Australia.

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Newspaper marketing

Free tissues with newspaper

hk1.JPGIn Hong Kong this morning I noticed one of the local newspapers was being sold in a plastic carry bag. That was to keep the newspaper and the free promotional pack of tissues together. Some were handed out as two items but most were given to customers pre bagged.

You can see the bagged newspapers to the left of the photo.

With so many newspapers, free and paid, here in Hong Kong I am not surprised at such giveaways. It’s interesting to see the bag approach given that all the giveaways in Australia are coupon based with the premium item being held being the counter.

I’d be surprised if this kind of promotional offer made its way to Australia but I am no expert.

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Newspaper marketing

OzLotto and PowerBall jackpots to boost traffic

With Christmas not really started yet, the lottery jackpots of next week will drive some excellent traffic to newsagents who sell Tattersalls, Golden Casket, NSW Lotteries, SA Lotteries and LotteryWest products. This traffic boost is an excellent opportunity to configure the store layout and the counter to drive the up-sell. Candy, pens, crossword books, ZOO magazine, lost cost food magazines – these all work at the lottery counter as long as it is not cluttered.

We have a few seconds at the counter with the additional traffic and I don’t want to have my team act likes the monkeys in Coles and Woolworths petrol outlets with their u0psell gibberish. No, we will use the counter and store itself to drive the up-sell. Newsagents ought to decide on a daily offer and put it at the counter to drive the silent up-sell. With the anticipated 10% to 25% increase in sales it is excellent timing. It is also a good opportunity to hand lottery customers a flyer – promoting the business and with an offer to lure them back in.

If only a publisher had a special offer for the lottery counter. I have pitched this previously to Lovatts for a crossword offer without success.

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Lotteries

The power of the window

We have learnt about the power of the window since we opened our Sophie Randall card and gift shop eight months ago. We change the window display at least every two weeks with significant tweaks every other week. Our range of Gund plush is the most successful product in the window. Sales can triple when we put this on display.

While we have done adult themes for Father’s Day and Mother’s Day, it is windows based around children’s product which works the best. Below is the main window currently on display – we have three window displays in this store and the one below is the biggest:

window_oct2.JPG

You can see from this that we are focused on respected brands – Peter Rabbit, Noddy, Pooh and Gund – and that even though we have a bold window display, we don’t let it become a barrier to seeing into the store. The top of the display is chest height.

The learnings from Sophie for our newsagency continue – in terms of range, display and even margin on some products.

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newsagency marketing

How newsagents can help magazine publishers

bull_oct5.JPGAny publisher wanting to sell more magazines ought to read this – if they really want to sell more magazines that is. Rather than throwing money at expensive subscriptions sent through the mail, publishers could do better providing newsagents with deals for an over the counter subscription pick up.

Take the Bulletin. It retails for $6.25. If I subscribe, it costs $129.90 a year and they mail it to my home. In my shop I sell between 6 and 12 copies a week. I think I could sell more by offering an over the counter subscription – customers would have to pay up front for a year. The difference from the current subscription offering is that the magazine would not be posted – the customer would pick it up.

A regular Bulletin customer in a newsagency might buy 70% or thereabouts of copies a year. An over the counter subscription offer could get that to 100%.

Newsagents have excellent technology to manage subscriptions at the counter and back office including the ability to SMS text message customers when the magazine comes in.

Many customers would prefer to pick the magazine up. I’d like their traffic.

Publishers show in the subscription order forms in their magazines every issue how much money they will throw to acquire subscription sales. Let newsagents be part of the acquisition process and I’d expect net sales growth to be achieved.

While I can sell subscriptions now, they are for mail delivery. What I am proposing here is different.

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magazines

Angus & Robertson accounts payable to NZ

Cleaning up some paperwork overnight and I found a letter from May about A&R advising they were moving accounts payable to New Zealand. For a small business supplier to A&R, such as a newsagency, this is a problem. It delays payment and makes problem resolution more challenging. The terms set by A&R in the May letter put them in control and not the small business supplier who may have different trading terms which more appropriately meet their requirements.

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Customer Service

Newsagents welcome new phone recharge offer

We have received plenty of feedback over the last 24 hours since we launched eziPass, the direct from your point of sale mobile and calling card phone recharge service in association with Touch Networks. Knowing what products and services are coming down the line, I am sure that eziPass will be of interest to many newsagents. The eziPass website has more information including answers to many questions and the sign up forms.

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newsagency marketing

Small hair magazines frustrating

small_hair.JPGIs it just me or are other newsagents frustrated with these small hair magazines? They are not made to fit our traditional fixturing and, as the photo shows, they get lost. No wonder sales are not good.

While we could display them flat, the return does not warrant that premium space. I bet the editor and publisher would be frustrated if they saw how their product looked on the shelves.

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magazines

Drought, Horse flu and newsagents

The drought has hit farmers hard over many many years. The Howard Government this week announced hundreds of millions of dollars more in funding and assistance for farmers.

Horse flu breached the federal Government’s quarantine controls and shut down horse related events pretty much everywhere for more than a month. The Howard Government announced tens of millions of dollars in support.

In 1999 the Howard Government managed the deregulation of the distribution of newspapers and magazines in Australia – taking away a monopoly of newsagents protected and supported by the Government. Since deregulation the Government owned Australia Post has moved more into areas previously dominated by newsagents. Newsagents, without the protection of monopoly in any category, are losing market share. The Government has offered no compensation.

I guess the thousands of families which own newsagencies and those who earn an income through newsagencies don’t matter as much as the farmers or racing folk.

In the case of newsagents there is clearly little political value in supporting small business so the Government facilitated the whack in 1999 and the death of a thousand cuts by allowing Australia Post to use its monopoly protected brand to grab sales from newsagents – for the benefit of the Government.

Labour, Liberal, National Party, Democrats, Green and Family First candidates need to do more than provide lip service on small business policy. Newsagents are not looking for charity – just a fair shake from a government that spends a lot of money telling us all how much they care.

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Newsagency challenges

She is cheap

she.JPGShe is a cheap magazine. $3.99 here in Australia – half the US price and a third of the UK price. I’m not sure what is going on there given the magazine She competes with. While I am no expert, I’d think the price devalues the product and makes potential customers second guess the purchase – what’s the catch?

While on the price, what’s with $3.99? Either make it $3.95 or $4.00. Customers get annoyed at 99 cents.

And also on the price – see the backing card supplied with She this month. That says $2.99. The price printed on the cover is $3.99. Oops.

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magazines