Since we sold our home delivery run we have used the POS Solutions software to collect payment of home delivery accounts on behalf of the distribution newsagent. We have recently experienced first hand the service or lack thereof with this software. After almost two days of down time, waiting for something, anything, to happen, the problem miraculously fixed itself without any changes being made at our end or the distribution newsagent end. What frustrated us he most was the poor response time.
Mark;
Having changed from Pos Solutions (Browser) in March 2007 to Tower Systems it dissappoints me that little has changed woth Pos Solutions. Service, or lack of, was the main reason we invested with Tower. Tower has been a breath of fresh air with the maximum response time to my business being 1 hour; usually i can expect to receive a call with 30 minutes.
Keep up the good work Tower Team!
Vaughan