A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: June 2015

Bauer increases Women’s Weekly supply by 44% for no reason

IMG_7857Bauer Media increase supply of the Australian Women’s Weekly for a newsagent by 44% yesterday for no reason in sales history as data in the screenshot indicate. Even with the terrific Julia Morris cover story the increase is not justified.

This unwarranted oversupply is a waste of paper, labour, fuel and space. But Bauer would have known this. The oversupply makes a mockery of what they recently told the ACCC they want to do in relation to magazine supply.

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Magazine oversupply

The challenge of an up-sell with transport tickets

IMG_79117-Eleven outlets pitch up-sells well at the counter. No matter when you visit there are several offers. I have noticed recently in Victoria they are targeting Myki top-up shoppers. This week it is offering Extra gum with a Myki top-up or purchase. The $2 offer is good value.

There are several lessons from the 7-Eleven approach here: the offer has to be good value, targeted to the destination shopper and professionally pitched. Confectionery suppliers to the newsagency channel can make these offers. Sometimes all you need do is ask. Remember, though, a professional sign is vital.

Newsagent sales basket data indicates that transport ticket purchases are among the least efficient for newsagents with the destination traffic rarely extending the basket. 7-Eleven combats this with its approach to up-sell offers.

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confectionary

Winter is DVD season – an opportunity for newsagents

IMG_7909If ever you needed a reminder that Winter is DVD selling season, get to your local Coles supermarket. The photo is one display I saw yesterday when I was out in retail. Newsagents have access to low cost DVD titles from several suppliers. Check out their current deals as you could find a good package that lets you make money for what is a short but valuable season. Placed in the right location, you could attract new traffic.

The Coles approach is terrific – an easy to shop display with understandable price points.

DVDs are an opportunity right now.

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marketing

Cheap old magazines damage the newsagency brand

IMG_0403While for sure there is a debate about the Newsagency shingle, for the majority of newsagency businesses it remains the key identifier of the business. This is why it is frustrating to see a display like this outside a newsagency.

In my opinion this display damages the business and the broader newsagency brand.

I don’t care if the magazines were forgotten in the returns process and the newsagent is seeking to mitigate the situation. It looks cheap. It looks bad.

As for selling the freebies that come with magazines, this is a foolish and brand damaging act.

We ought to expect better from our colleagues with whom we share a shingle.

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Ethics

ACCC grants MPA authorisation

The ACCC has witten to interested parties advising the decision to approve the MPA application for authorisation to conduct a pilot program. Click here for the Determination by the ACCC.

The ACCC decision is despite:

The majority of post-draft determination submissions were received from newsagents opposing authorisation of the pilot.

The role of the ANF is documented in the determination including at point 21 (page 5) their strong support for the MPA application and then at point 27:

27. The ANF provided a submission maintaining its support for the pilot and responding to issues raised by newsagents. Another from a provider of point of sale software opposed the arrangements.

The ACCC in the determination makes a number of comments I may comment on here at a later time as I disagree with their thinking.

The reality is – the result is what it is. We all move on. I remain committed to pursuing fair and equitable magazine supply for newsagents.

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magazine distribution

Is Newspower offering free membership?

It’s been put to me that several newsagents have been given free membership with Newspower. One reportedly received a year for free while another three months. If true, this would be of interest to all Newspower members as the savings to them would be considerable. The reports I have heard relate only to Newspower businesses in Victoria.

Newspower is owned by the industry associations and GNS.

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Newsagency marketing group

Damning magazine sell through rate data

magsellthroughHere is magazine sell through rate data at the MPA category level for Network Services titles supplied to a newsagency.

Click on the image for a larger version.

Ignore the last column as the month was not complete when the report run. The eleven months prior offer damning evidence for some title categories.

A consistent sell through rate of 50% is necessary for break even in the newsagency from which I have this data. They are losing money in more than half the categories from Network Services.

It is data like this a newsagent could use as cornerstone evidence supporting a claim of unfair behaviour by a magazine distributor.

To magazine publishers I would say – here is the data newsagents have. Plus they have it down to the title level. I have not published that here as it would surely upset some publishers. It disgusts me to see a title consistently selling at 22% each month or less for every month of the year.

This is what is causing newsagents to reduce floorspace allocation of magazines. It is not a new situation.

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magazine distribution

Further submission to ACCC on proposed magazine supply rule changes

Here is the full text of a letter I sent on newsXpress letterhead yesterday to the ACCC in relation to the MPA Pilot program that tests proposed new magazine supply rules. I am sharing it here to keen all newsagents informed.

In Annexure C of the submission by the Association of Magazine Publishers Australia Inc. (MPA), the MPA claims newsagents have become increasingly disengaged with the magazine sector (point 7). They say this has occurred because of labour costs, freight costs and cash flow issues (point 6).

The MPA proposes a three-pillar solution at point 8 of Annexure C: a Code of Conduct, Channel Engagement (educating of newsagents to revive interest in magazines) and Retail Skills (training newsagents on how to manage magazines efficiently).

It is our view that the goals set by the MPA could be achieved if newsagents are supplied on the basis of what will reasonably sell in their businesses. We do not see a need for training or education. Indeed, newsagents themselves have demonstrated how much they value magazines by engaging in matters related to this point by the MPA and not quitting the category altogether.

To demonstrate that a trial is not needed, newsXpress sought from its members magazine sell through data from the last year. We provide this data to the ACCC today under cover of this letter. Each report is for one business and details the sell through rate percentage by distributor and magazine category. Some provide data at the magazine title level.

In the reports from a selection of businesses for which we have received sell through rate data you can see situations of gross oversupply over the long term. This is the sole reason newsagents have become increasingly disengaged with the magazine sector. Fix this and you fix the problem.

In the reports you can see the extent of product wastage. Newsagents carry the major cost of this in terms of space, labour, freight and opportunity cost. They have no mechanism for reducing any of these costs as they have no control over supply.

The MPA has the capacity to address this oversupply issue among publishers, indeed among their own membership. While the MPA has been prosecuting the case for ACCC approval of its Pilot program, some of its members have knowingly engaged in oversupply not supported by the sales data evidence provided by newsagents. Again, fix this and you fix the problem.

The package of data provided with this letter demonstrates just some of the evidence of oversupply of magazines that newsagents have on their computer systems. This is evidence that has been offered to the Australian Newsagents’ Federation in the past in support of making a case for fair and equitable supply of magazines.

This sell through rate data is also available to the magazine distributors and publishers.

For the record we note that the sell through rate is the percentage of copies of magazines unsold by the end of the on-sale period. The sell through data is isolated to individual issues. For example, a sell through rate of 30% for Food magazines for, say, June 2014, would be the result of supply for the June issue less returns for the June issue when it came off sale.

We hope the data piques the interest of the ACCC in this matter and that it asks why it is that small business newsagents are supplied some magazine titles at a level to drive a continuously uneconomic sell through rate.

The MPA says the ACCC should not open its consideration of this matter to be broader, into a consideration of supply to newsagents versus other retailers. We say consideration of such matters is invited through the MPA description of the supply model to newsagents. That this model is quite different to the model for newsagent competitors is a key factor in the efficiency of magazines for newsagents. It sits at the heart of our ability to be competitive with magazines. Any change maintains terms for us that hinder our ability to compete ought to be considered as having little public benefit.

newsXpress would welcome an opportunity to further explore the data provided and the points canvassed in this letter should the ACCC be open to such.

The letter will be on the public register of the ACCC. Due to confidentiality requirements, the comprehensive magazine sell through rate data will not be put on the public register.

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magazine distribution

Selling out of ugly dolls in the newsagency

IMG_7124We seized the opportunity to stock the ugly dolls at a terrific discount. We pitched the product in a dead spot with a cheap display. The sign was the key factor in us selling out of these dolls in less than two weeks.

I have a few takeaways: end of run items provide opportunities for us to push back on the expectation we are expensive. Keenly priced products at ideal impulse purchase locations with almost offensive cut-through signs work.

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marketing

Tyro campaigning to cut interchange fees

As more than 1,000 newsagents use Tyro for Eftpos processing, I encourage you to look at the campaign being run by Tyro to lobby the Reserve bank to act on interchange fees. There is a quick survey you can take in support of the campaign. here is the heart of their pitch:

Interchange fees on credit and debit transactions are up to 10 times higher for SMEs then they are for big retailers. It’s just not fair.

Without interchange fees, Tyro estimates Australian businesses would be better off by around $300 million annually. That could mean thousands of dollars in savings back to your business each year, plus a more level playing field for the engine of Australia’s economy.

I support the Tyro campaign.

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EFTPOS fees

The ANF can’t hide forever

Ever since I and other newsagents started speaking about the poor representation of newsagents by the ANF on the proposed magazine supply rule change trial being organised by the MPA, representatives of the ANF have attacked some speaking out but refuses to engage in real dialogue.

There was Ann Nugent, QLD ANF staffer, reportedly speaking out about me at a public meeting, ANF Chair Stuart Kilborn on the phone to a newsagent he’d never spoken to complaining, ANF CEO Alf Maccioni responding to newsagents putting down those challenging the ANF approach and the ANF SA rep, Colin Shipton out in SA reportedly putting down any who disagree with the ANF.

While the ANF is entitled to say what it likes, this approach of attacking those questioning its strategy and then ducking for cover and not engaging reminds me of a propaganda film used in the US in the 1950s: Duck and Cover.

I proposed a debate with the ANF CEO so that newsagents could judge for themselves. Refusing this opportunity of transparency damages the ANF and opens for question among newsagents why it is not open to publicly talking about its policy position, a position it established without consultation of those it claims to represent.

The suggested debate (or discussion if you prefer as I don’t see it as adversarial) offers the ANF an excellent opportunity from which to show newsagents their approach is right, it shows them not ducking for cover.

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magazine distribution

Leveraging the GoT franchise

IMG_7795With the latest series at an end, now is the time to leverage Game of Thrones merchandise. Anything with Jon Snow is especially popular. If you are asking what is game of Thrones you are too late. If you are asking which suppliers have product you are probably already too late. For these pop culture items buying needs to be ahead of the wave for you to maximise the opportunity. This is a space not occupied by traditional newsagency suppliers.

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newsagency of the future

Newsagents ought to try the online Tatts experience

Screen Shot 2015-06-21 at 9.56.56 amI have been trying out the Tatts mobile and online facilities to understand how they operate and compare the experience to the usual in-store experience.

Regulars here will know that I think online represents a far greater risk to newsagent lottery traffic and revenue than supermarkets yet newsagent associations have focused their attention primarily on the risk of supermarkets.

My experience with the Tatts App and their website has been terrific. It saves time and offers services someone short on time would like. I approached it with the mindset of a consumer: an irregular purchaser who is short of time and can easily forget to check tickets. The App and / or website experiences address each of these needs based on what I have experienced.

Purchasing a ticket on the App takes seconds. You are notified of the win and payment is made before most shops are open. The auto generated email announcing the win is good – cheerful, brief and to the point.

While there is a limit to what I can purchase on the App, the way around that is to setup a favourite ticket on the website, like, for example, a System 10, and the Applets you select the favourite.

You can’t use the App from overseas. To make these purchases you’d need to use the website accessed through a VPN that looks to Tatts like you are in Australia.

If I was a Tatts shareholder I’d be thrilled with what Tatts is doing online as it is important for the future of the business. It reflects the way services purchases are moving.

If I was a Tatts retailer I’d be concerned at the regulations Tatts imposes that drive the cost of providing the service up. I’d prefer the costs to be falling and the only way to achieve this is with less regulation on retail space allocation, corporate image and training requirements.

I encourage newsagents to try online as I have, go and eyeball your toughest competitor.

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Lotteries

Bauer Media doubles supply of Wheels magazine without justification

magswheelsThe newsagent who sent me this evidence of oversupply of Wheels magazine must be wondering if this is payback for some offence as there is no logic behind Bauer Media’s decision to double supply of Wheels magazine. There is no evidence in the data either. Look at April, Bauer bumped supply from 4 to 8 even though at 4 they were not selling out. The newsagent feels helpless. They also feel their work in ensuring accurate sales data is wasted.

Bauer is the driving force behind the MPA supply rule change trial, a trial with a rule of no early returns.

Bauer Media does not need any trial to sort out its own systemic oversupply to small business newsagents. No, all it needs to do is change its practices.

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magazine distribution

Tatts scratchie game on your mobile

IMG_7811Tatts has launched Scratch & Match play on mobile devices. While a promotional game without cost at this stage, it demonstrates how mobile based games can be played.

This is not an unexpected move by Tatts. I have written here many times that digital is the biggest threat to in-store purchases of lottery product – far more so than supermarkets getting lottery products.

You can check out the game here: http://bit.ly/1LbvjQH

Players can access more games by answering survey questions. I expect Tatts would say this is the purpose of the game at this stage. I think it is more a proof of concept.

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Competition

Tip: Feature National Geographic

IMG_7803This issue of National Geographic is worth putting in the spotlight as it may be browsed and purchase by people who would otherwise not consider the title. I had a couple of guys looking at car magazines pick it up yesterday when I moved it so they could see the cover.

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magazines

EB Games shows how to run a sale

IMG_7774I love how EB games at Westfield Knox dressed their store for a sale at the weekend. You could not miss this – the signage was visually strong and consistent. Nothing timid about their approach – no three or four signs. They gave over the whole store to the sale. I am inspired by their approach. It is especially good in a shopping mall where the traffic you attract will primarily be from foot traffic already in the mall.

Click on the photo for a larger version.

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Management tip

Network Services can’t even get the supply of Bauer Media titles right

IMG_7799You’d think a magazine distributor owned by a publisher could get the scale out of that publisher’s titles right. Sadly, Bauer media’s own network Services has failed on that score. They have increased our supply of the Take 5 Crime & Puzzle Special from 12 copies to 16 to 18 despite the evidence showing that ten copies is appropriate based on our sales history.

While Bauer fronts the ACCC and says the company wants a strong newsagents channel and wants to be part of developing a fairer model, here they are doing the opposite. I know if I complain to Network they will say the increase is an error. I am tired of hearing that excuse.

I think I have been sent the extra stock because Bauer wanted it somewhere, anywhere – regardless of what would be considered fair based on the sales data.

Bauer complains through the MPA that I am wrong on the issue of the magazine trial. If only they put as much energy into fixing their magazine supply model as they do into complaining about newsagent concerns.

This increase in supply of Take 5 Crime & Puzzle Special is appalling, unwarranted, unethical in my view.

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Ethics

Overloaded with Muscle & Fitness magazine by Network Services

IMG_7805Magazine distributor Network Services increased our support of Muscle & Fitness magazine from 2 cipies to 4 to 8 and now to 9 despite the evidence indicating that three copies is probably optimal for us. Network will say it’s a mistake – surely they could not have done this deliberately. The publisher, if I spoke with them, would likely say the last thing we want is wasted inventory in circulation. I would not believe either of these responses. We have been sent increasing copies of this title because the magazine distribution model to newsagents is broken. This oversupply by Network Services of Muscle & Fitness is appalling and unfair – in fact, it is unethical.

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Ethics

Sunday newsagency marketing tip: use video to show off products

Choose two or three products from your shop that you are most excited about and shoot a video showing them off and promoting them using your phone. Load the best of the two or three videos on your business Facebook page.

Sure you will feel awkward and you’re bound to not like the video. The more times you do it the better you will get.

You customers are bound to provide feedback – over the counter and via Facebook.

Keep each video short, fun and about the product you are featuring.

Do your homework to ensure you can speak knowledgably about the product. Talk like an expert. This is you adding value, showing why purchasing the product from your business is better for those viewing the video than from somewhere else. Don’t say this, show it.

A good video will be shared by those who see it on your page. This helps spread your message further.

I appreciate it will be easy for you to dismiss this idea. Please don’t. Give it a crack.

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marketing

Sunday newsagency management tip: take care where you place a price label

As we carry more expensive items in our newsagencies we need to adjust our approach to price labels. Whereas in the past a price sticker or barcode label on lower cost items most often was placed on the front, more expensive items require a fresh approach.

Items priced at $100, $200 and more need to be priced discretely. This could be done using a swing tag so there is no adhesive on the item or its packaging. Alternatively, a label could be placed on the base of the item so the product itself is not affected. Better still, you could make a price label and place this on the shelf next to the item. This is the approach we take for items at $200 and above.

Pricing a product with professional are can call out the item for attention by shoppers as they see it as something more than an everyday item. A special price label can make an look more precious. You can control this with how you price.

Pricing products with a price gun sends the message that the items are everyday. While this approach has its place, I think that place is less often in a newsagency on the move and transitioning to a newer model.

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Management tip