A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: June 2015

Using colour to brighten winter in the newsagency

IMG_7723I wrote recently about the use of colour to give the shop a warmth during the cold months of winter. This photo shows one of several warm displays I discovered when visiting one of my shops last week. The use of colour is excellent – it makes the display noticeable and warm, a nice response to the cold weather outside in the Melbourne winter.

I like the choice of yellow and orange arranged in a chequerboard approach and the thoughtful placement of homewares product in front. Better still, the display works.

5 likes
marketing

Using cards to target new shoppers for the newsagency

IMG_7093We are having success attracting Facebook traffic and in-store visits to the newsagency by calling out specific cards on our Facebook page. With card sales up close to 20% year on year off a terrific base we think the Facebook marketing activity is part of the success.

This is something any newsagent can do for a tiny investment. Sure it takes a moment to choose a card or two and take photos and post on Facebook. It works.

Choose a card you like that reflects the diverse range you carry and use it to reach way outside your four walls to look for new shoppers. You cannot rely on existing traffic to drive card sales. This type of simple social media marketing is vital. Plus it is easy.

Sure this is very basic marketing, marketing chasing a small traffic gain. But it is the best type of marketing you can run success from this will be more valuable in the long term than a big bump from a single big activity that costs more in my view.

Simple small-step marketing works the best in small business retail my experience.

If you are not marketing greeting cards outside your newsagency business you are missing sales for sure.

7 likes
marketing

Six tasks to allocate to newsagency staff on a Saturday

Whereas in the past scheduled tasks in the newsagency were set for weekdays, today with seven day trading it is appropriate we allocate tasks for the full seven days.

To this end we have a set of tasks we allocate to Saturdays. This is assisted by one full-timer working Tuesday through Saturday, offering a carry over from the weekday activity.

Here are the top six things we allocate to Saturday tasks – I’d note the list is often longer:

  1. Re-stock traffic generating front of store display units. This involves setting the shop to ensure stands and displays on the lease line are full and reflect a best-practice approach for each brand represented.
  2. Re-set magazines, ensuring fresh titles are at the front with full face display and weekend popular titles are placed with newspapers.
  3. Pull down and completely reset at least one full side of an aisle side. This is ideally done by someone not in the business during the week – to provide a fresh eyes approach.
  4. Process magazine early returns. We so a separate weep on a Saturday based on a sales assessment of titles and return on space and other factors.
  5. Check stock levels for selected departments. We track sales, on hand inventory and work out what we should order over the next week.
  6. Re-set the behind the counter display. This is a weekly refresh to ensure a current offer.

While the task list will vary by business, having a list of weekend specific tasks is key to getting the best possible value out of weekend resources and for keeping the business fresh for regular customers and interesting for first time visitors.

This post is not as much about the six tasks I have listed as it is about having important regular tasks that are Saturday specific. I find the more you trust people who have been given good training the better the results.

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Newsagency management

WH Smith taking over Knox Wild location

The Wild store at Westfield Knox in Victoria, where I have a newsagency, is closing this weekend. WH Smith is reportedly taking over the location. If this is so, it will be interesting to see what they use the spot for – whether it is a Wild store refreshed or one of the other brands they trade under in Australia. Either way it will be good to see up close how they position a corporate store in what is a big and busy shopping centre.

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Competition

Parcel services in the spotlight

IMG_7764In the article on Australia Post in The Australian yesterday they called out three parcel services competing with the government business – Mailman from Officeworks, Senile backed by NRMA and Parcel Point . Their call out listed Parcel Point as competitors. This call out is kudos for those services and a reminder for newsagents that the provision of parcel services is attracting plenty of interest. Certainly the coverage in The Australian yesterday was considerable.

In the same article they singled our Parcel Point for additional mention with its network of 1,500 locations in Australia. Many of those locations are newsagents.

While I am a Parcel Point outlet in one of my newsagencies that is the extent of my involvement.

7 likes
Hubbed

Bagged Take 5 offer frustrating

IMG_8652We early returned this bagged Take 5 offer because it requires an additional pocket and because it’s a lame offer when compared to the broader offer in Woolworths. Sending them unannounced as Bauer does makes space planning difficult – hence the decision to early return. My view is if we are to pitch magazines at a discount we ought to be funded margin as if the titles are sold at full price.

4 likes
Competition

Watching Australia Post

IMG_7753I urge newsagents to read the excellent John Durie article in the deal lift-out in The Australian today. Also read the accompanying piece by Glenda Korporaal. Both articles speak to challenges we face in our businesses, challenges being faced by Australia Post too. There is an optimist underpinning the Australia Post story.

What Australia Post is doing to reinvest their business model is instructive for us. Their moves speak to operating outside the square, confronting tradition and being competitive when if the past competition has not been a requirement.

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Australia Post

Why brands matter

hello-kitty-hospitalmainI have written before about the importance of brands in our businesses from stationery to ink to gifts. A recognisable brand has a cache of understanding embedded with it. If it is a good brand we retailers can leverage this.

The importance of brands was reinforced this week when I read the story about the Hello Kitty hospital that opened in Taiwan. This takes brand engagement to a new level and while it may seem crazy to some, to Hello Kitty fans this would be the place to have a baby.

In our businesses today we have well known brands. Some of us I am sure could more successfully leverage these to drive traffic and sales. Social media lends itself to brand level engagement as it is through this you can connect your business with a brand, reaching people who otherwise may not have connected your business with the brand.

While we are unlikely to brand our businesses entirely as one international brand, we can, in-store, create spaces owned by brands to become destination stores for products from these brands.

Read the hello Kitty story and maybe you will find the brand inspiration I found.

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Brand retailing

Magazine sales boost tip

IMG_1922If you stock Daphne’s Diary check the latest issue out yesterday and place it in a prominent position with the full cover on show. The free colouring book will absolutely drive sales of this title. It’s worked for me already thanks to prominent placement so people can see the gift with purchase opportunity.

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magazines

Another example of magazine oversupply & why the MPA trial is not needed

Screen Shot 2015-06-18 at 5.39.36 pmThe ANF supports the MPA trial as it is better than nothing and so data can be gathered. Despite offers, the ANF has not considered the excellent data in newsagencies. This image is a screen shot from a newsagent showing appalling behaviour by Network services in grossly oversupplying Muscle & Fitness magazine. From March this year Network started increasing supply despite their being o evidence. This poor newsagent is now suffering an increase from 3 copies to 9 copies. No wonder they are early returning.

Shame on Network and the publisher for enabling this situation. Shame on the ANF for not using this data to support action by newsagents to stop this behaviour.

While I am no lawyer, this evidence and thousands of examples like it could be harnessed for newsagents to bring acton against the distributors that consistently oversupply in the face of evidence indicating that there is no justification for this.

Every few days I receive schemed shots like this and reports showing consistent and growing oversupply. This evidence outs appalling behaviour yet it continues – on our channel and not on those we compete with. It is breaking newsagents.

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Uncategorized

Woolworths promotion of Bauer titles makes it tough for newsagents

11406833_367807720075676_7221817184947567036_n (1)Here’s an example of a publisher and supermarket giant working together to devalue magazine brands in a campaign that must reduce newsagent magazine sales.

The Relax & Save campaign offering two Bauer titles for $7 is an enticing offer for price conscious shoppers.

The folks from Bauer will tell Connections members at their national conference soon how much they love newsagents and remind them of their support for newsagents. The evidence in this photo pitches a different story – it is a story of favouring one channel in a way than can only hurt the larger channel, newsagents.

I wonder if Bauer is funding the discount being given to Woolworths for this deal or whether there is financial support flowing in some other way.

12 likes
Competition

Helping newsagents understand magazine overheads

Screen Shot 2015-06-18 at 11.39.45 amI have created a magazine overhead cost calculator for newsagents to use to easily calculate your cost per magazine pocket.

Enter four data points in the the unshaded cells and the calculator will reveal the monthly and weekly cost per magazine pocket in your newsagency.

I have settled on four three data points as a result of decades of work with newsagents on this issue. The three data points are:

  1. Your total lease cost including rent, outgoings, any landlord marketing levy – all costs associated with your retail space.
  2. Percentage of floorspace allocated to magazines.
  3. Your number of magazine pockets – include all pockets. For example a waterfall of six pockets for a title counts as six and not one.
  4. Your labour cost managing magazines: arrivals, returns, magazine specific management – plus time and or fright costs on returns. It is essential you include a market price cost for your time.

The purpose of the calculator is to make you informed for when you consider changes in your business. With rent increasing 5% annually and labour increasing between 2% and 4% annually and your magazine gross profit return in decline, as it is in most newsagencies, managing space is the best option you have to manage your situation.

My advice is get accurate figures into your calculator so you know your weekly and monthly cost. Next, start to look at titles. For example, a monthly magazine selling two copies a month and generating $3.975 in gross profit is loss making in the example I have used. The calculation does not factor in opportunity cost – the value of the best alternative use the space.

This calculator is particularly useful in assessing the value of long on-sale titles that are usually pushed to newsagencies with delayed billing.

To any publishers who say I am writing about this to turn newsagents against magazines I say the facts of the data speak for themselves. My goal here is for newsagents to be informed. Being informed is critical to any business person to make decisions appropriate to their business.

Completing the spreadsheet and assessing pocket allocation can help newsagents alter how the display magazines. For example, in my own case, I have several sections where I place six titles where previously there were two – thereby reducing the overheads associated with the titles while not reducing the range I carry. Indeed, this decision is the one I expect most newsagents would make on first go round with the spreadsheet.

Another use of the spreadsheet is to inform publishers of the overheads associated with magazines in our retail network. If could be that a stocking contribution is all that is needed for us to carry some titles that otherwise me might cut as a result of this analysis.

My understanding is that some magazine publishers pay stocking contributions or some similar pocket based fee to some other retailers – giving them a competitive advantage over our channel.

I’d be happy to talk and or work with any newsagent using the spreadsheet.

This spreadsheet is something practical the ANF could have done for newsagents. Instead, they took the lazy approach and agreed with the publishers to a supply trial that has not considered available data to better understand the current situation.

In the sample you can see the costs as calculated for one of my newsagencies.

17 likes
magazine distribution

Newsagents should not rely on transport ticket traffic

I understand that the state governments of Victoria, New South Wales and Queensland are not expanding their retail ticket outlet network. My understanding this is because of the growth in online sales and recharge.

A couple of people with knowledge in this space have told me governments will start to reduce the number of retail outlets selling top-ups.

Such a move would make sense if you think about it. The government keeps more revenue from an online top-up sale than a sale through a retailer. Outside of the paltry commission paid, the maintenance of a retail network is expensive in terms of equipment and labour costs.

My advice to newsagents is to not factor in traffic and revenue from top-up sales or if you do factor it into your budget, plan for a decline in traffic and revenue.

Even if the information I have heard is not accurate in substance or timing, from data I see, newsagents should be budgeting for a decline and making appropriate business planning decisions as a result.

0 likes
Newsagency management

The danger of the best prices guaranteed

If you advertise that you have the best prices guaranteed in your brochure you need to make sure that is what you have as it is easy show that your prices are not the best.

A newsagent showed me a brochure today from a competitor, another newsagent, with prices that are not the best yet to makes the best prices claim.

Customers who respond to the best prices claim are price conscious. Many will price check and the claim will soon be found to be what it is. The others who don;t price check and end up paying more will either keep being duped or soon enough realise their mistake.

The ACCC advises businesses to ensure that claims in advertising are accurate. The claim in the flyer I saw today could have been easily checked prior to printing. Such a check and consideration of the ACCC guidelines would have seen the flyer not printed in its present form.

Be careful, do your homework, make sure your claims stack up.

6 likes
Ethics

Jigsaw puzzles respond to promotion in the newsagency

IMG_7628We have sold $3,000 worth of jigsaw puzzles in the four weeks. While this revenue number alone is terrific, that it has been achieved with a margin that is 25% above average for the range makes it even better.

Better still, many of our jigsaw sales have been to new customers for the newsagency. Our low cost Facebook advertising of jigsaw puzzles has attracted valuable new traffic.

Digging deeper into our data I saw that jigsaw customers also purchased other items, making the value of the June is Jigsaw Month promotion worth considerably more than the revenue achieved from jigsaw sales alone.

My point here is that through our buying, visual merchandising, marketing and shop floor management we can directly affect the financial performance of our business, we can grow our businesses.

Newsagents in businesses of any size can achieve excellent results by doing what we have done here – careful buying, tactical marketing and consistent in-store engagement. This is what retail is. It’s how newsagents are growing their businesses and how more can.

10 likes
Newsagency management

Helping GNS contact investor newsagents

Here is an important note for newsagents from GNS CEO Alex Stewart.

Good morning Mark,

I was hoping you could provide some details of this on the Blog and to NewXpress members.

We are about to send a letter out to a significant number of Newsagents based on the current details we have for them. These are Newsagents who have accrued Levies with GNS that have for whatever reason, not claimed these amounts when they sold their businesses and individually ceased trading with GNS. We would like to publish an open communication that includes names of Newsagents as in most instances the contact details we have on file are no longer current, or are the business contact details for the subsequent owners of the business.

The reason I am appealing here is that if we cannot locate the owners of these amounts we will need to lodge these funds with the Office of State Revenue and I fear they will never get returned to their rightful owners. I’d much rather send these funds to the original source. It may be possible that some current readers of your blog would know the whereabouts of past Newsagents. One of our directors was able to recognise at least half a dozen and has started to reach out and let them know they have funds available.

Regards
Alex

Alex Stewart | Chief Executive Officer
GNS Wholesale Stationers

If you know someone who may have an interest in this, please have them contact GNS.

15 likes
Newsagency management

Newsagents: we can do better than this

IMG_7725This photo is of a newsagency in a mid-size shopping mall. Instead of using the window to show shoppers inside the shop, they have it covered with a collage of magazine posters. While we can present our businesses any way we want, newsagents with a common shingle have a responsibility to each other.

Newsagents can do better than this. Surely we have come a long way from this type of window.

In the case of the business reflected in the photo, first time shoppers seeing this window will think the shop sells mainstream magazines. What they would miss ins the cards, gifts and special interest magazines in the shop.

To newsagents who must cover a wall or window at the front of the shop with magazine posters I suggest they use posters for special interest titles to pitch  point of difference compared to other retailers nearby with magazines.

5 likes
Newsagency management

Important fraud warning from Touch Networks

Touch issued this warning to merchants late today:

Fraudulent Paysafe calls
If you receive a call from anyone requesting you to perform a ‘test’ transaction or asking you to print a live voucher and then asking for the unique serial number or PIN please do not do this as it is a hoax.

More importantly you are issuing information that will cost you money!

Any information given to anyone that calls where you or your staff give them the PIN information means you are responsible for the activation of that PIN.

Call the Touch Service Desk
If you have received a call asking you to perfrom any of the above mentioned activities we ask that you call the Touch Service Desk to report this information on 1800 286 824.

If you have any questions regarding this information, please call Touch Service Desk on 1800 286 824.

Don’t be caught out by scams
Remember to treat Paysafe vouchers just as if they were cash. Never issue a Paysafe voucher or give out a Paysafe code over the telephone. Only ever issue the product once you have received payment for it. Paysafe and Touch will never ask you to print a test Paysafe voucher.

6 likes
Ethics

Facebook works for promoting special interest magazines

Screen Shot 2015-06-15 at 9.31.27 pmI urge newsagents to use Facebook to promote special interest magazines. Facebook posts are free and boosted geo-targeted posts are cheap – cheaper than local newspaper advertising.

Special interest magazines are ideally promoted on Facebook as they are a point of difference and while for sure their supply is on what many would say are unfair terms, this should not stop us actively promoting the titles to those interested in these niche areas.

I used Facebook to promote woodwork titles and quickly got to 2,346 views. This post easily paid for itself in tangible and intangible terms.

I will often test a post for $2 or less and depending on the early results over 24 hours may invest more over a few days.

Why this post matters – there are some who say all I do is complain about magazines. This post and many hundreds like it offer good advice to newsagents on how to grow magazines, advice freely given based on what I have seen work. Unfortunately there are some who ignore that advice like this is published here as it suits them to label this site as having only one purpose.

12 likes
marketing

Instant asset write off legislation passes

The small business instant asset write off has passed both houses of parliament.

If your business turns over $2 million a year or less, you can write off an asset purchase up to the value of $20,000 in the financial year of the purchase. There is no limit on the number of these purchases in a year.

If your turnover is under $2 million and are considering purchasing a vehicle, fixtures and fittings, a copier, computer systems or even something simple as a sign out the front of your business, this legislation provides an opportunity worth considering.

5 likes
Newsagency management

A retail future trend for newsagents to use

IMG_7722For a couple of years now I have been seeing specialist retail businesses in the US and elsewhere using more fixtures in-store that are every day furniture items. In many situations these fixtures themselves are for sale in the businesses.

This trend of using every furniture for fixtures challenges the traditional model of purpose built retail fixtures. It brings a warmth to our business too that makes the retail space more appealing.

In businesses our size this trend is something we can leverage to offer an experiential point of different to larger corporate businesses where offering genuine home-style warmth is a challenge.

If you are considering changes to futures in your newsagency I urge you to research this trend of the use of everyday furniture and items for storing and displaying products in your shop.

I know of newsagents who have been playing in this space for over a year and their businesses are looking different, fresh, as a result.

The photo I have included with this post shows a shelf unit we sell in one of my newsagencies and on the shelves we have a plush selection we also sell. As they say: everything is for sale!

10 likes
Newsagency opportunities

Responding to the MPA on ACCC application on magazine supply

The MPA wrote to the ACCC on May 28 to say the ACCC should ignore the submissions from newsXpress and to note it does not wish to disclose raw data from the trial. Click here to see the letter.

newsXpress has responded today. Click here to see the response.

In my letter to the ACCC is this passage discussing the role of the ANF. I share it here as the MPA relies on the fact that the ANF supports the trial of proposed magazine supply rules.

At the pre-decision conference in April, the ANF claimed a membership of 2,300. The majority of these members are indirect, they are members of other associations affiliated with the ANF. VANA and NANA, for example, have their own members who become ANF members by default.

It could be instructive for the ANF to provide the ACCC with a through understanding of its membership base, so the ACCC can see how many newsagents the ANF directly represents.

However, membership of the ANF is not at real issue here. The core ANF related issue is their consultation, or lack thereof.

While it is true the ANF supports the application, there is no evidence of consultation with newsagents by the ANF. We have put this position several times to the ANF and the ANF has not offered any evidence to the contrary. We are concerned that the ANF endorsed the trial and the supply rules at the heart of the trial without consultation with newsagents, making their endorsement defective.

Had the ANF consulted with newsagents, we suspect they would not have endorsed the application. Indeed, we expect that wide consultation with newsagents would have led the ANF to seek support from the MPA, Publishers Australia, other publishers and all magazine distributors for a root and branch review of the magazine supply model with the goal of removing barriers to the competitiveness of newsagents.

It is unfortunate the MPA is focussed solely on its proposed trial. As many newsagents have indicated, there are other options for addressing what the MPA seeks to address. I wish the MPA would consult with the newsagents who have engaged on this issue already as they are the newsagents fighting for magazines.

It would be a mistake to form a view that the newsagents who have responded are against magazines as only the contrary is true.

34 likes
magazine distribution

Sids and kids makes doing good easy

IMG_7702The folks at sids and kids understand retailers. They make it easy for us to support them – with with a good counter unit of products that are understood. Their brand is trusted. nextra and newsXpress are their partners in our channel. I think it is better that opportunities like these are organised through groups rather than associations or magazine distributors.

1 likes
Social responsibility