Australian Newsagency Blog

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News Corp regional newspaper deliveries are a mess

Mark Fletcher
June 29th, 2020 · 2 Comments

I doubt we will get papers today.

They don’t care about regional Queensland.

It’s a joke.

News Corp. Is killing our newspaper sales.

Plenty of newsagents in Queensland are angry at botched and late deliveries by News Corp. Hearing about late and entirely missed deliveries from regional newsagents, in towns where a paper with local news still matters, is heartbreaking. Customers are angry too.

This is the last time I try and buy a paper at the newsagents.

Haven’t you paid your bills. (On seeing no newspapers)

I came all the way into town to buy a paper. It’s 10am. (Yelled)

One newsagent contacted News Corp. to discuss the delivery route, to try and get papers to their shop before 11 each morning and the News Corp. response was could you create a new route for us to follow because you know the area better than us. This might have been a reasonable position if the company was preparing for the changes. It is unacceptable from the company after their changes, controlled by them, have been implemented.

By any measure, what News Corp. is doing with regional newspaper delivery in Queensland is a mess. Regional and rural locations are missing out, and, from what I can tell, the company cares less.

It’s like they want this to fail.

I wonder if the newsagent who said this is right.

The reality is that newsagents make too little from newspapers to invest time in resolving the problems caused by the News Corp. newspaper distribution changes. Some have questioned whether quitting papers altogether is what they should do rather than putting up with the mess created by News Corp. This is not made up, there are newsagents discussing this.

What a mess by News Corp., a company that invests heavily through various platforms telling Australians and Australian governments what to do. Here they have demonstrated inability to properly and professionally manage their own backyard.

News Corp. controlled the decision making and the timing of implementation. The closure of regional papers and the merging of limited local news in remaining times are decisions the company made. It has only itself to blame for the mess, the anger of customers and the utter frustration of newsagents.

The company needs to urgently resolve the situation and to considerably improve its communication lines for retail and distribution newsagents. Again, that this is being asked for after the implementation of the changes is core.

What a mess.

7 likes

Category: Ethics · Newspapers · Social responsibility

2 responses so far ↓

  • 1 Kerrilyn Page // Jun 29, 2020 at 12:40 PM

    It’s an absolute disgrace. The lack of communication and failure to simply return a phone call and provide some clarity to their retailers shows the lack of respect they have for this channel and their many faithful customers.

    6 likes

  • 2 David // Jun 29, 2020 at 12:56 PM

    Clueless selfish fucking idiots at Queensland Newspapers. Hopeless. They don’t care.

    6 likes

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