I have noticed an increase in complaints about theft by shoppers in recent months, so much so that I wonder if this is a wider challenge for retailers.
My information comes from retailers I speak with and small business retail discussion groups I am part of. But it’s not that big of a pool considering the number of retail businesses in Australia.
So I pose the question today: in your business, are you noticing more theft by customers than previously?
While there are steps we can take to mitigate the situation, often they are considered only after a theft experience.