Has Bill Express fully informed the market?
The announcement by Bill Express to the Australian Stock Exchange yesterday does not, in my view, fully inform the market. Investors have not been told of the tsunami of anger the changes announced by Bill Express has unleashed by newsagents against the company.
To my mind, Bill Express ought to inform the market that:
- Bill Express, without forewarning replaced its long standing commercial terms with newsagents with new terms.
- The terms are contrary to those enshrined in agreements with newsagents.
- The new terms have been applied retrospectively.
- The new terms are less favourable for newsagents, most are immediately worse off
- Bill Express is not responding to complaints from newsagents
- Newsagents have complained to the ACCC about the behaviour of Bill Express, citing unconscionable conduct and false and misleading conduct
- Individual newsagents have commenced action on state based legal forums
- Groups of newsagents are openly seeking and sharing advice on class action against Bill Express
Some reading my posts about Bill Express will think that I’m enjoying the mess they are making on their relationship with newsagents because of my involvement with eziPass, the alternative to Bill Express. I am not. Until a few weeks ago I and my team at Tower Systems were actively working with Bill Express in an effort to ensure a viable relationship between their offer and newsagents.
Indeed, for the last four years we have worked closely with Bill Express, seeking to bring to newsagent point of sale systems facilities which cut the time it takes to pay bills and process electronic vouchers. Bill Express only progressed these projects when it suited them and not when it suited newsagents.
They have botched their relationship with newsagents and which I understand the commercial focus of the changes announced this week, Bill Express has only taken this step because it suits them. This is not about newsagents at all.
If the market was more fully informed about Bill Express behaviour against newsagents over the last few months I’d expect their share price to be lower than its is today.