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UFC magazine off to a good start

If sales data I am seeing is anything to go by, UFC magazine has had a good first three days of sales.  In one of my stores we sold out of the initial allocation within 48 hours and are now well into the additional allocation.

While not a MasterChef magazine launch – because the UFC TV brand is not as big here as the MasterChef TV brand – I expect sales for the launch issue of UFC to meet the publisher’s expectations.

I’d encourage newsagents to support the title with prime space allocation for at least the first two weeks.  This is how we are getting our sales – from the front of the store.

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magazines

Promoting the new look Girlfriend magazine

mags-gfmar2011.JPGWe are promoting the new look Girlfriend magazine and new look collateral promoting the title with this display is a good location in-store.  The edgier look takes the magazine away from the softer teen girl look.  This cover has more of a Frankie magazine look. That’s a good thing.

The change in look warrants a different approach to promotion.  hence the space allocation and care taken with the display.

We will leave this display up for a week and then move it to be displayed with our weekly titles for a week s part of our co-location strategy.

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magazines

Promoting Take 5 and Annette Sym’s cookbooks

mags-symplyt5.JPGWe are promoting Take 5 and Annette Sym’s cookbooks next to each other since the latest issue of Take 5 has a mini cookbook of Annette’s guilt-free recipes free with the magazine. This is a perfect tactical opportunity – I’d encourage newsagents to check their shelves now.

We have ensured that we have the full cover on display – the free cookbook with Take 5 gets lost in traditional magazine fixturing otherwise.

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magazines

Promoting Cleo magazine

mag-cleo.JPGWe are promoting Cleo magazine with a waterfall display backed up against a pillar pointing out onto the dance floor.

I love the consistent colour theme of the product and the marketing collateral.  This combines for a stunning look in-store.

Cleo had a rough audit, down 14.12%.  Through this display and plans for the title in the second week of the on-sale we are doing what we can to at least drive sales in our newsagencies.

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magazines

Remembering that we are newsagents

The abundance of real news this week provides us with an excellent opportunity to remember that we are newsagents with the emphasis on news.

While digital platforms are providing immediate coverage of the major stories – Lybia, Egypt, Bahrain, Christchurch and, yes, Ricky Nixon – on our shelves we have newspapers with the analysis and the pictures.

I’d encourage newsagents to take a moment and check how newspapers are displayed.  Are they in the best position?  Are you co-locating at the lottery counter as well? Are you showing off content for these top stories? Are your team members promoting newspapers across the counter?  Have you considered a display around some of the big stories as you would feature a magazine?

This week newsagents have many reasons to take a fresh and bigger approach to promoting newspapers. I say go for it!

Pos comments here about what you are doing to promote newspapers in this week of big news stories.

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Newspapers

Riptide magazine opportunity for newsagents

riptide.jpgRiptide is one of those magazines which often flies under the radar. Riptide is Australia’s dedicated body-boarding magazine and does not have the profile of other sports magazines. However, it’s sales are on the rise. Targeted at Males between 14-28 years of age, Riptide is one of those titles which can be purchased on impulse. It is also a good birthday gift suggestion for a parent or grandparent looking for something different. Issue #180 of Riptide went on sale last week and includes a DVD called “The Lackey Project”. This DVD gives stores a reason to feature this issue. The publisher is encouraging newsagents to look at sales as some a re reporting sell outs already. Gordon and Gotch has additional stock available.

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magazines

Promoting ACP cookbooks

cookbooks-spare.JPGWith the I Love Magazines display unit promoting ACP titles in-store we needed to find another use for the ACP Basket Builder stand which would usually ccarry some of these titles.  Our team came up with this terrific idea of using the stand to promote the ACP cookbook range.

As the photo shows, in addition to displaying the product, a great poster has been designed to cap the display stand and draw attention to the range.

This display was setup a week ago and faces onto the dance floor.

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magazines

Promoting Total Girl and K Zone magazines

mag-kztg.JPGWe are promoting both Total Girl and K Zone magazines with this aisle end display which points onto the dance floor.

Just because kids magazines are challenged, as I wrote last week, it doesn’t mean that we should stop promoting them – indeed, the opposite should be the case.  By bringing these two titles from their usual location at the rear of the store to the main stage we will hopefully reintroduce them to shoppers.

We are chasing a measurable sales lift and as we do with every display we will track and learn from the results.

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magazines

Another newsagent hit by employee theft

It seems that not a day goes by and I hear about another newsagent hit by employee theft.  It feels as if we are in the grip of an epidemic.  I have just completed an article on the topic for the next issue of My Business magazine.  My next step is to create a new video for newsagents on how to identify, manage and minimise theft.

We have to get this scourge under control.

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theft

Newsagents could do better on XchangeIT compliance

While some in the newsagency channel like to talk down newsagents when it comes to compliance (as happened with this thread recently), the facts show that newsagents are doing quite well.

Of the 2,381 newsagents signed up for XchangeIT, 2,220 are eligible to be considered compliant as it cannot include POS Solutions DOS software and other packages which don’t meet the compliance standards.

The most recent assessment, two weeks ago, indicated that 89.9% of eligible newsagents, 1,996 in fact, were sending sales data. However, only 45% of eligible newsagents sending sales data day in day out on time and without fail and passing what XchangeIT calls their ITC’s – Integrity, Timeliness and Continuity. 55% of newsagents fail this.

This data was provided to me on Monday by XchangeIT.

The big challenge is around continuity. Continuity is about sending the files each day AND the content of the files – that today’s file fits ‘neatly’, in terms of sales quantities, with yesterday’s file and so on. It is essential that all files fit so that a whole of business view can be created. The most common reasons for failure of continuity are system setup or a failure to follow standard processes at the end of the trading day – both are easily fixed.

Newsagency software which meets the XchangeIT standards creates the sales files so that they meet the requirements. The challenges are around setup and execution at the store level.

While the 45% number is not ideal, that 89.9% are sending sales data indicates a better result than some writing here have recently suggested.

Newsagents should talk to their software provider to determine if they have their system setup in the appropriate way to meet industry standards. Each of us getting this right is good not only for our own business but for the newsagency channel as a whole.

Click here for a copy of overall compliance advice from Tower Systems. There is a series of EDI advice sheets on the Tower website with specific information about driving compliance to the XchangeIT standards – rely on these for the detail.

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magazine distribution

Appreciation from Better Homes and Gardens

bhg-cert.JPGWe like many newsagents received a certificate of appreciation from the Better Homes and Gardens team at Pacific Magazines. Congratulating us on our efforts for the title and the sales achieved.  This recognition is appreciated.  The certificate itself is something we can proudly display at the counter.  This is the type of thing customers will notice and comment on. It helps to differentiate our newsagency from others who have missed out on the certificate.  Thanks Pacific.

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magazines

Promoting Zoo and UFC

mag-ufczoo.JPGWe are promoting Zoo and UFC magazines side by side with a simple yet highly visible in-location display in our men’s magazine aisle given the joint promotion by ACP this week.  The display will run for the week or as long as we have stock – we have limited stock on both titles.

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magazines

Promoting UFC magazine

ufc-display.JPGHere is the display promoting UFC magazine created by the team at newsXpress Knox.

This display is on the lease line facing out into the shopping mall.

I like the use of this type of stand to draw attention to the product and with a pocket for stock.  It;s been used successfully most recently for Famous.

We will leave the UFC display in this location the at least first week and then maybe move it to the side -shoppers quickly get store blind.  We have a prize pack arriving on Wednesday with which we will further ‘beef’ up the display.

We also have UFC featured in with or sports magazines.

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magazines

North QLD Newsagents hit by freight hike

Cyclone Yasi is being blamed by freight company Followmont for a hike of up to 19% is freight charged levied against small business newsagents in North Queensland.  The increases are effective from today.

While Followmont has its own needs to consider, the price hike is an unfortunate kick in the guts for newsagents at a time when their resources could be better used in their businesses.  Click here to see the Followmont announcement.

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Newsagency challenges

UFC magazine looks like a winner

ufc.JPGI was fortunate to receive a preview copy of UFC magazine last week and have a good look through the launch issue.  UFC will have a broader appeal than I suspect many newsagents would think.  While the logical place for the title will be with sports magazines, I think it would also perform well in good impulse locations where it will be seen by a broader cross-section of shoppers.  we plan to co-locate the title: next to our top selling newspaper for a few days and then as the Magazine of the Week at the sales counter.  This is in addition to high profile launch activity with an aisle end display facing into the dance floor.  We will be offering one lucky customer a gift pack of UFC merchandise.

Any magazine launch is welcome.  The launch of UFC magazine is especially welcome given the extraordinary interest in the UFC franchise here and the planned spend by ACP in promoting the title.

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magazines

Moving the magazine display unit

bhgpromo.JPGThe small footprint impulse display unit we received for promoting Better Homes and Gardens is getting a fair work out in my newsagencies.  We keep moving it to hot spots around the shop rather than anchoring it in one location.  The stand is small enough to sit at the sales counter, next to the newspapers, at the front door or even next to any display on the dance floor.  By moving it every few days we can combat store blindness from customers and, hopefully, attract more impulse business.

I prefer display units which can be moved.  This way we can more easily present a fresh experience to regulars.

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magazines

More newsagents at Sydney Gift Fair

Yesterday saw even more newsagents at the Home & Giving fair at Homebush and the Gift Fair at Darling Harbour in Sydney.  This is terrific.  It feels like newsagent attendance numbers are significantly up on last year.  I will be interested to see if there is an impact on the traditional newsagency trade shows later in the year.

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Gifts

Trifecta of winners at Victorian awards

Congratulations to the winners at the Victorian Newsagent of the Year Awards announced last night in Melbourne.

  • Distribution Newsagent of the Year – Patterson Road News and Tatts
  • Retail Newsagent of the Year – Queenscliff Newsagency
  • Technology Newsagent of the Year – newsXpress Beechworth

These businesses are beacons in their respective communities, operated by newsagents deserving of the kudos and recognition each award brings.  They do the newsagency shingle proud.  Congratulations!

I’d encourage other Victorian newsagents to visit these businesses.  You won’t be disappointed.

I am proud to note that each of these businesses relies of software from my newsagency software company, Tower Systems.

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Newsagency management

Plenty of newsagents looking at gifts

I was at the Home & Giving Fair in Sydney all day yesterday.  This event is a major part of the three fair gift event on in Sydney over five days.  Home & Giving is twice the size this year.  It was terrific to see many newsagents at the event.  All were looking for new products to consider for their businesses, products which fit with existing customer traffic.

There were new newsagents as well as long term (20+ years) operators wandering the aisles looking at gifts, homewares, jewellery and personal items such as scarves.

While I could suggest this supplier or that, you really need to visit the fair to look at all the opportunities, touch and feel the product, compare the suppliers and consider what is right for your own business.  This is why I continue to advocate that newsagents should ensure they get to these fairs.

Some newsagents I met yesterday will spend four days across the three fairs in Sydney.  These newsagents make excellent money from the gift and homewares categories.

I was thrilled to meet people who visit this blog at the fair as well.  It’s a buzz when epople come up and introduce themselves as a regular reader and comment on what they get from this place.  Thank you!

I was at the fair partly to be on the Tower Systems stand.  There, I met with newsagents moving into gifts, owners of pure gift and homewares businesses as well as owners of card and gift businesses interested in migrating into newsagency lines.  The evidentpursuit of change was exhilarating.

Comparing the 2011 Home & Giving Fair attendees I met yesterday with those I met with a year ago, I would note that there is significantly more optimism today. From the newsagents there was no dwelling on negative stories … they were focused on a bright future.

Among the suppliers on the floor of the trade show, there are more new products and more new suppliers.  These are positive indicators for retailers including newsagents who are keen to embrace change in their businesses.

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Gifts

Promoting Caravan World magazine

mag-caravw.JPGCaravan World magazine is one of those titles which is not featured all that often in merchandising displays.  We are giving it some attention with an  in-location display this week.  All we have done is make a few copies of the cover and fan those our atop a double half waterfall of the title.  It’s a simple yet effective display.  People walking down this aisle will see this display half way down and, hopefully, browse the title.

We can’t promote all titles in high traffic front of shop locations.  these in-location displays are designed to make shopping the magazine aisles more interesting.

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magazines

Promoting the Herald Sun AFL fixture

hsfixture.JPGOur Knox team did a terrific job promoting the Herald Sun AFL fixture giveaway at the counter with prime positioning of the fixture and a sign promoting this.  We also promoted the AFL fixture across the counter in an up-sell offer.  In footy crazy Melbourne this has been a good campaign to run, especially on a Saturday.

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Newspapers

Misreporting on Supanews

Supanews is not part of the voluntary administration of RED Group.  While RED Group is a shareholder in the Supanews operation, the newsagency franchise businesses has, I am told, a separate commercial structure.  A check of the ASIC website this morning indicates that no Supanews business is currently in administration.

It is disappointing therefore to read and hear that some in our channel are saying that Supanews is in administration.

Of course, Supanews will be impacted one way or another by the administration of RED Group.  As to where this goes who knows?  In the meantime, those who report and commentate need to get their facts right.

Disclosure: My newsagency software company Tower Systems is a supplier to some Supanews stores.

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Newsagency challenges

How to lose customers Borders and A&R

The announcement yesterday that Borders and Angus & Robertson stores would require customers to spend double the value of gift cards for them to be able to use gift cards will be regarded as a serious misstep in their administration.

While the administrators have to make decisions based on what is right financially for the secured creditors, this must also include consideration of what is right for the future of the brands – if the business is turned around and comes our of administration or if they are to have a value in the event that they are ultimately sold.  I am especially concerned for the Angus & Robertson franchisees and the impact to their businesses of the decisions of the administrators.

Twitter, blogs and other online news and comment channels fired up yesterday on the news.  With every angry comment damage was done to the Borders and Angus & Robertson brands.

This story has a long way to go before we will know where it ends.

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Customer loyalty