A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Promoting crosswords for Valentine’s Day

val-crosswords.JPGWe are promoting the Valentine’s Day themed BIG crossword from Lovatts with our Valentine’s Day range.  Regulars here will know that we do this every year.  It’s a successful move!  While most of the stock is split between our weeklies section and the crossword section, this small placement always drives incremental business.  It is especially appealing to some of our older customers.  I have seen them pick up the crossword book and then a card.  Who knows, if the crossword book was not next to the display they may have never purchased a Valentine’s Day card.

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crosswords

Check your business insurance

In the light of experiences newsagents have had and are having with insurance as a result of the floods and some experiences from Victoria following the bushfires two years ago, now is a good time for newsagents to check their insurance coverage.

Ensure that you have coverage for all of the events appropriate to your business.  Ensure that your stock value is accurate.  Ensure that your fixtures value for replacement is at the level it ought be.

The last thing you want is to find that you do not have enough coverage when you need it.

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Newsagency management

Hoyts stops newsagents selling discount movie tickets

Hoyts has complained to our movie ticket supplier (C-Direct) about our good sales of their movie tickets.  They are apparently unhappy that our sales of discount tickets are reducing their margin.  The upshot is that we will no longer be supplied Hoyts tickets.  We have been told that Hoyts objects to tickets being sold by newsagents in a centre with a Hoyts cinema.

If this is true, Hoyts should have allowed for this when they decided to agree to sell discount tickets outside of their own box offices.  To allow us to promote and grow ticket sales and then take the product away is poor form.

I’d be interested to know if other newsagents, particularly those supplied by C-Direct, are affected by this.

We are letting our customers know that this is a Hoyts decision, to deny our customers the opportunity of conveniently saving money on tickets.  This move by Hoyts is sure to damage their brand.

Way to go Hoyts.

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Newsagency challenges

Promoting Dymo labellers

dymo-labeller.JPGWith Dymo advertising on radio at the moment it’s appropriate that we promote their products in a more prominent position – to leverage their advertising spend into sales.  I started doing this in my stores as soon as I heard their ads a couple of times on the radio.  While I wish they had given us a heads up, we responded to the ads with action.  It made me wish that there was a central register of all advertising of products newsagencies typically carry.  We could sure use this.

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Stationery

Promoting Take 5 and the chocolate bar

t5-choc.JPGThe latest issue of Take 5, out yesterday, comes bagged with a free Celebrity Slim chocolate bar as part of a Connections promotion.  We are leveraging the opportunity with an in location display plus an impulse display at the counter.  The counter position worked a treat yesterday with good sales.  It’s nice to see a newspaper customer impulse purchase a magazine.  This is the kind of magazine promotion I like (yes, even though the magazine is bagged).  It is easily understood, well pitched at the Take 5 consumer and taps into a topic of real interest – weight loss.

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magazines

Promoting Campertrailer Australia

campertrailer-aust.JPGOur supply of the latest issue of Campertrailer Australia is double what we expected based on past supply and sales.  I suspect it is because of the bagged issue.  We will give it a god but boy I wish I had a say in supply rather than just receiving a surprise when unpacking magazines in the morning.  It’s my money at risk after all.  My money in labour, retail real estate and theft.  We are supporting the title with a half waterfall.  the rest of the stock is in storage.

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magazines

James Murdoch speaks about the iPad and The Daily

Check out this interview with James Murdoch recorded recently at the 2011 DLD (Digital – Life – Design) Conference held earlier this week in Munich.  The interview is a fascinating insight into the person some say will run News Corp in the future.  It is also offers an insight into the company’s plans for and thinking around its iPad newspaper offering, The Daily.

It is great to have an opportunity to access interviews like this without having to be at the event.

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Media disruption

Barnes & Noble sells 650,000 magazines and subs

min online is reporting that Barnes & Noble has sold 650,000 magazine subscriptions and single copies for its NOOK dihital reader so far.  Whiiile the iPad has been getting the attention, the NOOK has been slowly but surely building a strong following.  650,000 single copy and subs sales is good business.

Check out the NOOK digital newsstand here.

Borders here in Australia is emulating the Barnes and Noble move.

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Media disruption

Giving away a camera for Valentine’s Day

val-camera.JPGOne lucky customer in my stores will win a JVC Picsio pocket camera thanks to the Valentine’s Day promotion from Hallmark Cards.  These seasonal deals help reinforce a point of difference since not all retailers have offers like this for Valentine’s Day. Being known for a great seasonal card range and a place where shoppers win prizes helps bring infrequent card buyers back for the seasons. We are promoting the heck out of the prize for this very reason – we are the only store in each of our centres with such an offer for Valentine’s Day.

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Greeting Cards

Google Australia beefs up

Nick Leeder is leaving his role as Chief Operating Officer at News Digital Media and Deputy CEO at The Australian and joining Google Australia s Managing Director.   This move provides a small insight into the plans Google has for its business … hiring a key executing from Australia’s largest newspaper company.

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Media disruption

Easy cash flow from magazine distribution model

Some magazine publishers have a deal with their magazine distributor which sees them paid an advance of forecasted sales of titles distributed.

This sounds like a money printing arrangement.

Come up with a title, produce it on the cheap by buying in cheap, and I mean really cheap, content from elsewhere, maybe recycled content from another magazine. You then freshen this content up (again, on the cheap), attract a couple of advertisers to fund some of the printing costs, cut a good printing deal and ship the title out to newsagents with a long long on sale period.

The longer the on sale the better for publishers receiving an advance against their forecasted sales.  Such an arrangement could unlock cash for three or four months, enough time for them to get their next money printing title into the newsagency channel.

Newsagents are funding this magazine distribution arrangement.  We pay for stock sometimes within twenty days of it arriving on our shelves.  Some newsagents will not get a credit for a three month on sale title for four months depending on the recall date.

Newsagents are the banker – of the magazine distributor and the magazine publisher in this scenario.  How does it feel to be providing these interest free loans?  How would you feel if you discovered that some magazines are published with the sole purpose of unlocking access to our cash?

I wonder if this is the case with the Google magazine I blogged about recently.

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magazine distribution

Great news – Delicious magazine selling out

delicious-feb2011.JPGWe are one copy away from selling out of the latest issue of Delicious magazine, not even a week into the on-sale.  We did a couple of things differently with this issue: we placed a full cover display at the top of the usual waterfall display and we moved to waterfall deeper into the aisle – so it would not be missed.  While the free tea towel gift with the magazine  may have helped, I suspect that the tactical placement also played a role.  Regardless, a sell out is a sell out and I’ll bank that.

Sometimes, I think that publishers obsess too much about pretty displays and not enough about well thought out tactical placement of magazines in newsagencies.  The sales growth I am seeing today is more likely due to tactical engagement on the shop floor.

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magazines

She magazine sells out in three days

she-feb2011.JPGWe put four copies of the latest issue of She magazine on the shelf on Friday morning.  They sold out in three days.  Nice.  This is another title which responds well to tactical placement.  We did two pockets across directly below two half waterfalls of the latest issue of The Australian Women’s Weekly.  Okay so four copies is not that many.  I’m happy as I bet most of those four were impulse purchases – the best kind of magazine purchases for a newsagency.

Well thought out tactical placement of magazines often pays off.  this is why I prefer to put magazines out myself – there is too much at stake for the business.

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magazines

Taking a different approach with Woman’s Day value offer

womansday-bagged.JPGWe are struggling in one of my stores with the bagged value packs from ACP.  We are taking a different approach with the bagged copies of Woman’s Day and Good Food magazine which arrived yesterday morning.  This time, we have them stacked between our two top selling daily newspapers – away from our women’s weeklies magazine section.  Hopefully, this tactical approach drives incremental business.

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marketing

How some distribution newsagents treat sub agents

I have checked with in a few newsagencies which are sub agents for newspapers to see how they fared with the excellent Herald Sun Australia Day hat offer last Saturday.

If my survey is accurate, distribution newsagents with retail businesses which compete with their sub agents are more likely to have under supplied the hats.  While some of these situations could be due to supply limits, I suspect that some reflect their continued under supply to protect their own competitive position.

Despite extraordinary efforts from some newspaper publishers to ensure enough stock of some giveaways, some distribution newsagents with competing retail outlets seem to find excuses for not stocking their sub agents so that they can reach their full potential.

A most disappointing situation.

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Newsagency challenges

What do consumers think about bagged magazines?

Check out this post at a caravan forum from someone who bought a bagged caravan magazine:

Just purchased a caravan review magazine (it doesn’t matter what name) and I feel badly ripped off, the magazine was sold as a new issue and included two bonus mags.

But wait there is more, it turned out the review magazine was over twelve months old, I brought it to get details and prices on new vans, if a publisher wants to re issue a magazine it should be stated on the wrapping.

It has made my decision easy, I will not be buying any magazines from that publisher in future as there are other caravan mags

My feelings on bagged magazines, especially those with “bonus” issues is well covered at this blog.  I think they are a rip off and a drain on newsagents and the environment.

It is only our returning of unsold stock which enables publishers to do this.  As canvassed here recently, maybe we should stop returning unsold stock for some of these titles.

Despite claims from publishers that bagged magazine sell, many bagged issues contain old recycled junk.  Some as old as four and five years.  As they say at the caravan forum – caveat emptor, let the buyer beware.

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magazine distribution

Canadian magazine distributor enters app buisness

Check out the report about Canadian magazine distributor, Disticor, and their move into the app business offering digital editions of the physical product they distribute.  What is especially interesting is the availability of back issues.  Back issues used to be a ood market for newsagents and a point of difference for us.  That point of difference is all but lost today thanks to our distributors.

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magazine distribution

Promoting Melbourne Wedding & Bride

weddingandbride.JPGWe are promoting the latest issue of Melbourne Wedding & Bride with this aisle end display in one of my stores.  Indeed, we have the title in prominent locations in all of my newsagencies.  My experience is that Melbourne Wedding & Bride responds well to promotion in high-traffic location.  While some sales are to customers seeking out the title, most purchases are on impulse.  We are driving the impulse opportunity by promoting the $6.95 price tag – this is particularly good value in the wedding magazine space.

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magazines

Recycling merchandise units

val-choc.JPGWith the Darrell Lea Valentine’s Day merchandise unit late in arriving, our team has improvised by recycling a desk calendar stand and plaving it next to Valentine’s Day cards.  It’s working a treat – especially having it next to our Valentine’s Day card display.  While most of the Valentine’s Day business is done in the last week, sales in these early weeks are well worth getting. Also, a good display today lets people know where to come when they do want to purchase.

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confectionary

ASIC bans Bill Express related director for 4 years

ASIC last week based Sandro DiDonato from being a director for four years because of matters relating to the collapse of Bill Express and OnQ.  Check out the report in The Sydney Morning Herald.

I June 2008 I blogged about Sandro DiDonato and his role in a web of companies related to Bill Express.

It will be interesting to see if any of the Bill Express directors are ever held accountable.

Newsagents lost millions of dollars from Bill Express,  They were led into the bill payment business by the ANF without any due diligence and buckled in the face of high pressure selling techniques – locking them into five year contracts.

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Bill Express

Two points about the latest HELLO! magazine

hello-bag.JPGThe latest issue of HELLO! magazine sold out in under 24 hours at my newsXpress Forest Hill store.  The free thongs with the title did the trick.  We helped sales along with a full face display next to the weeklies.

My second point about this issue of HELLO! is a note for publishers.  They bagged the title but in a premium way.  See the use of colour on the strip at the top of the bag – promoting the thongs.   Also, their representation of the magazine name.  This is much better than for most other bagged titles.

While this strip at the top of the bag encroaches on the magazine title in the pocket above, the quality of the strip itself, is key to success for this issue of the magazine.

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magazine distribution

Amazon windfall from online coupon campaign

Amazon offered a $20 gift card for sale through LivingSocial, a 1-day deal website, for $10. 1.35 million people grabbed the deal.  People grabbed it too: more than 1.35 million of them.  Analysts are saying that while the discount was steep, Amazon got more value from the buzz of the deal than it cost in the discount given.  Then there is the breakage – the gift cards which are not used.Finally, Amazon recently invested in LivingSoial so they are boosting their investment.

What is interesting here is how deals are now promoted.  Companies used to pay for advertising in TV and in newspapers and magazines to promote special offers.  In today’s world, smart companies are using sites like LivingSocial and Groupon and their communities to drive more immediate success for their deals.

Here in Australia, deal a day sites are still in their infancy.  I’d encourage newsagents to check them out.  They can offer a low cost marketing opportunity.

The New York Times has published a piece offering perspective on the Amazon deal.

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Media disruption