Wellbeing Detox which went on sale yesterday has a six month on-sale period. This is too long. I will give the title a month. It it is not paying its way in that time it can go back. To expect newsagents to give up valuable retail space for six months is nonsense. As for the title itself, it looks good. It certainly taps into a popular niche. If only the supply model worked better for newsagents.
I have been contacted by a newsagent who feels let down by the ANF over a pricing change for their Certificate IV Training Course. I’ll let them explain the situation in their own words:
I registered to do the course from ANF, Certificate IV in retail management. They charged me $1,995 for the course advertised on their site on Friday, 17/12/10. On Monday, 20/12/10 I received a promotion from ANF said that to register for the course from 20/12/10 the cost is only $975.
I called the ANF and asked if I can get the refund for the course as there is only 1 day different from the day I registered and the promotion day.
They said they will not give refunded in my case as the I registered the course before the promotion started.
My concern is, yes I registered the course before the promotion started, but only 1 days different, and I am sure that at the time I registered, they should have known that there is a promotion running and if they act professionally as they are there for, they should advised me on that.
We work so hard to make one thousand dollars. We have to sell few thousands of papers to get one thousand and in only one days different and the Body, who proudly said to act on the interest of newsagency. But in this case not at all as they only act on their interest.
Given that the ANF would have (should have) known on the Friday of the price change on the Monday, I would have expected them to readily agree to the $1,000 refund. It’s what a business which cares about customer service would do.
What do newsagents think about this?
We are not making any money from the various Simpsons comic products. There are too many copies of too many titles. We are not even covering the cost of the retail space. Despite providing accurate sales data showing the sub 40% sell through rate for the various Simpsons titles, we continue to be grossly oversupplied – as I suspect are most other newsagents. I am writing to Gordon and Gotch to advise that I will no longer carry this brand. Since they cannot deliver fair allocation, there is no point in me continue to waste time and money on this. The constant shuffling of space, processing of returns and trying to resolve the oversupply issue is just not worth it.
The latest issue of Men’s Health, out yesterday, is a challenge to display thanks to the free sachet of coffee stuck in the middle of the magazine. We can only fit two copies per pocket and flat stacking is out off the question. While the publisher is satisfying the advertiser, they are damaging their product by making it difficult to professionally merchandise. In newsagencies where space is short, less stock will be on display because of the much fatter magazine.
The new recipe Darrell Lea Rocklea Road cake is not selling so well this Christmas. All other Darrell Lea items have performed well. This Christmas cake is usually a winner. But not this year.
I suspect that the sales drop off this year is due to the new packaging, you can no longer see the cake, and the promoted new recipe – why change what was loved.
The drop off is not only in our stores, I have heard from others that sales are down.
The revolution started by the release of the iPad earlier this year and which has been aided by a growing range of tablet devices is set to impact on sales of imported magazines.
Through the Amazon store, I can access thousands of magazine titles for a fraction of the newsagent price. Take Forbes magazine. At US$2.49 a month,why would I wait for my newsagent print copy when I can access a copy for the iPad immediately?
I expect to see an impact on retail sales of some international titles ahead of local magazines and newspapers.
I wouldn’t want to stop access to international titles through Amazon as such regulation would only delay us and magazine distributors dealing with the new paradigm.
The challenge for newsagents is whether magazine distributors adjust supply in sync with any decline in print edition sales.
A survey conducted by the Donald W. Reynolds Journalism Institute at the University of Missouri indicates that more than half of print newspaper subscribers who use their iPad at least an hour a day for news are very likely to cancel their print subscriptions within six months. Click here for more on this study. While factors such as price could impact the decision, the study indicates why some newspaper publishers are keen to push this new distribution platform.
Distribution issues aside, magazines remain an important part of any newsagency business. We are promoting them to our Christmas shoppers with this coupon on all receipts.
I created our Magazine Club Card in August 2004. It is an important and valuable point of difference for us over the supermarkets and other retailers selling magazines nearby.
We have found the coupon on receipts to be an effective way to communicate this point of difference to customers buying greeting cards and other items. We use the same coupon approach to promote non magazine opportunities to magazine customers.
We are promoting the latest issue of The Outdoor Room with this aisle end display. It’s a timely display because Jamie Durie has been getting media cooverage – including on ABC radio – for the latest issue over the last couple of days.
The other reason for the display is that this magazine makes for a nice Christmas gift for someone interested in outdoor living areas.
We have had the display up for a week and plan to leave it in place until after Christmas.
My doubts about this Potty Putter as a Christmas gift were unfounded. We have one left. Amazing. Once again I am reminded that I am not my customer. This was a challenging product to display – we relied on our Christmas catalogue to do the trick … and it did. The variety of gifts sold this year is extraordinary, from traditional to weird to fun. A very broad Christmas in terms of gifts.
Click on the image to see the detail of the Potty Putter.
The front page of the Courier Mail newspaper today is a huge ad for their new iPad app.
Newsagents, and I bet other retailers, are not happy at being used so blatantly to push people away from what they sell. One can only wonder at how else News will use its successful print products to lure and push readers of those online.
While migration online is inevitable, it is frustrating that the company which is pushing / pulling people online continues to pressure newsagents to invest in supporting the print product.
We stopped receiving The Economist in January, almost twelve months ago. We never sold any copies and were finally successful in stopping this title. This morning, we received the Economist from Network once again. There is no sales history whatsoever to support the reintroduction of the title to our newsagency. The only reason I can see is that it helps Network reach its revenue budget based on how full the trucks are.
I am not alone. This sort of thing happens every magazine delivery day to newsagents around the country.
Network is the first company to aggressively pursue newsagents for payment of accounts yet refuses to accept any accountability for the supply of titles without justification. They create the accounts problem yet accept no responsibility.
I was in a major shopping centre on the weekend and noticed a temporary outpost located just outside the newsagency selling several cheap no name brand Chinese import versions brand name products in the newsagency.
This is typical of some landlords. They demand premium rent for what they say is a premium shopping centre and then cheapen the experience with junk product outposts, especially at Christmas. It is appalling that they permit outpost traders to compete with long term and loyal tenants in this way.
Of course, the landlords will have their excuses, they always do.
This instance I saw was one of the worst because of the specific nature of the products being offered by the opportunist outpost operator.
Now before any of my landlords reach for the phone or keyboard to contact me thinking that I am writing about them, as is their want, I’d note that I do visit other centres.
I was interested to read that Australia Post could close 27 government owned retail outlets by the end of this year. If I owned a newsagency nearby one of the closing outlets I’d be quietly cheering.
Given the challenges facing Australia Post and the disruption occuring in our channel, dialogue between the two retail channels would make sense. There is an opportunity here.
The distribution for the third time of the one shot title, Wellbeing Beauty, on Friday to many newsagents has caused a stir. Many who contacted me did not realise it was the third go around for this under-performing title until they read my blog post.
As I have said to those who have called me, what are you going to do about it? Complaining may provide some satisfaction, it does not move you forward on fixing the problem.
Newsagency associations are somewhat neutered on this issue as they want and need funding from publishers and distributors for awards, conferences and the like.
This matter of reissue of a poorly performing title and requesting, again, full copy return ought to receive urgent attention from associations in addition to individual newsagents. It is a test case.
One newsagent said they would pose the question I posed in another blog post about whether newsagents are obligated to return full copies of titles to their solicitor. I think this does need legal investigation. My understanding is that there is no contractual obligation. But I am not a lawyer and am not in a position to provide legal advice.
With returns costing between 1% and 2% of magazine sales we need to take action. It is too easy for publishers like Universal to send out a twice failed title with little risk – instead, expecting newsagents to carry the risk of theft, retail space, labour and return freight for them.
Newsagents not acting in the past is what enables Universal and others to continue their behaviour.
So, what are you going to do about this?
The latest issue of frankie has been on the shelves less than a week and already a couple of my newsagencies have sold out. We are urgently chasing more stock. What a hit this magazine is!
We place frankie at the edge of our weeklies, away from the major weeklies since it attracts a different customer. This is why we like it at the edge of a section. We give the title half a waterfall. The brilliant covers make it easy to spot amidst all the colour of other covers.
It is odd, give the oversupply of non performing titles, that here we have a magazine title which continues to sell well and we have to continue to chase stock.
At one of my stores yesterday the creative team promoted the Herald Sun Ashes giveaway with this simple display sitting right above the newspaper. This worked better than just handling the flat plastic thing to customers – they got to see what it looking like. It also promoted it to kids who could point it out to their parents. I liked this promotion because the giveaway connected with stories in the newspaper.
The federal government is to commence an inquiry into the performance off retail. The Productivity Commission inquiry will present opportunities for newsagents, and other retailers, to be heard on the state of retail. While a focus will be on the impact of online transactions from overseas which avoid GST, there will be opportunities for newsagents to present on the state of retail in our channel. Check out this from the press release yesterday:
The Commission will examine the current structure, performance and efficiency of the retail sector and the drivers of structural change in the industry, including globalisation, increasing household and business access to the digital economy, changing cost structures, employment issues and the exchange rate.
The Commission will also consider the broader issues posed by an increase in online purchasing by Australian consumers and the role online purchasing plays in providing consumers with greater choice, access and convenience. The sustainability and appropriateness of the current indirect tax arrangements in this environment will also be considered.
Newsagents ought to seize the opportunity to participate in this inquiry.
All Things Digital is reporting that the Daily, the iPad only newspaper from News Corp is set to launch in a month. This is a much anticipated product as it is expected to use a new billing facility from Apple which is like the current newspaper subscription model.
Like many newsagents I am sure, I received these rubber wrist bands yesterday as part of our magazine distribution. Ridiculous! I am not going to put this product at the counter when I can have items which deliver double and triple the margin. I never asked for the product. It is not magazine stock. It should never have been distributed to newsagents. When are we going to have the strength, commitment and unity to teach the magazine distributors a lesson over this behaviour? We are our own worst enemy.
A year ago we cancelled this porn title, 16 UP, with Gordon and Gotch. It wasn’t selling. Gotch, contrary to our advice and request, has decided to start sending the title again. So here I am forced to spend time processing a title which will not sell and which I don’t want. It is further proof of appalling behaviour by a magazine distributor. And the ACCC says they are not breaching the Trade Practices Act. Yes, I have early returned the title. I should not have to do this. The title should never have made it back into my store without my express permission.
Some customers buying The Age yesterday were angered by the price, $2.50. Some refused and walked out, leaving their intended purchase at the counter. Personally, I think it is wrong to have a bumper edition this weekend – Christmas is still a week away. based on the reaction, I’d say that many customers agree. Fairfax has done itself no favours in terms of customer service with this move.
Newsagents are receiving Wellbeing Beauty this morning, many for the third time.
This $19.95 title failed to achieve a reasonable sell through (40% or more) when first distributed in August last year. Newsagents were required to return unsold stock. The exact same issue was distributed again in March this year and again it failed to achieve reasonable sales. And, yes, we were requested to return unsold stock.
This morning, many newsagents discover that Universal Magazines has convinced Network Services to send the title out for a third time! While the publisher will think they are helping newsagents by offering the title with delayed billing, newsagents know better.
But wait, there could be more. Universal has requested a full copy return. They may have plans for a fourth go around. Weighing half a kilo, the freight costs for newsagents in full copy returns is significant.
What a rip off of newsagents this title has been. Shame on NDD and Network Services for their participation in ripping off newsagents. Of course, magazine distributors want to keep their trucks full, that is a key plank of their business model. I bet they carry no risk with this title. No, the risk is left with newsagents.
The behaviour of Network in distributing this title for a third time is proof that newsagents are right to be sceptical every time a Network employee says they have the interests of newsagents at heart. If they did, this title would not have been delivered by them to newsagents today.
This is an excellent example of a sick magazine distribution model which preys on the weak.
Think about this for a moment … how much time and money have we invested in this title already putting it on our shelves, taking it off, returning it and going through all that again?
And the folks at Universal Magazines say that I pick on them. No, they abuse newsagents. What they are doing with this title is a perfect example.
I would not be surprised if newsagents sent back the cover only of Wellbeing Beauty this time around.
Shame on Network Services for allowing newsagents to be abused in this way. Shame on Universal Magazines for wasting newsagent time and money on what is clearly a dud title.
My view is that what Universal and Network are doing with Wellbeing Beauty is unconscionable. However, the toothless ACCC will most likely take a different view.
In 2007 I called for a magazine czar. The associations did nothing. Newsagents did nothing. Unless we take control of our channel this type of behaviour will continue and we will suffer economically. Serves us right. We need to stop Universal and Network and others from this behaviour.
Footnote: I did not receive Wellbeing Beauty in my stores. I suspect this is because Universal did not want me writing about their appalling treatment of newsagents.
We sold out of the decks of cards in this display a few days ago. It has been a terrific little basket builder for Christmas. We placed the display unit in a high traffic location and let it do it’s job. And it did. When I saw the display I was dubious about the products. The quick success serves as a reminder – I am not my customer. In building Christmas this year we have paid equal attention to bigger ticket items, traditional items (cards and wrap) as well as an excellent range of impulse purchase items like these cards.
The Hallmark The Night Before Christmas recordable storybook is continuing to sell very well for us, across all of our stores. It is going particularly well in a store I have in Toorak. We are a destination for some while others buy on impulse when they notice our high profile display. The TV coverage by Hallmark has been a key factor in sales success as has the oversize book and the demo copy which we have out in the mall. It’s nice when a customer spends $29.95 on impulse in addition to their destination purchases.