A blog on issues affecting Australia's newsagents, media and small business generally. More ...

ANF endorses headache tablets?

The Remedies range has been pitched to us by a magazine merchandising company with the line that the products are endorsed by the ANF and VANA.  The endorsement is worthless in my eyes.  These associations should become good associations before they start to branch out into endorsing headache tablets.

The ANF Board cut secret a deal in 2003 with Dial Time, part of Bill Express, for which some newsagents continue to pay today.  Over the five years the ANF made over a million dollars at a cost to member newsagents.

Any commercial deal between the ANF and suppliers, like Remidies, needs to  be subject to complete transparency. Otherwise, newsagents cannot trust that it is in their best interests.  Read what the ANF had to say in National Newsagent magazine about Bill Express in 2003 / 2004.

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Bill Express

E-reader unit sales forecast to double in 2010

Forrester Reserach in the US has forecast sales of e-reader devices (for reading books, magazines and newspapers) at 3 million in 2009 and a doubling of this in 2010.  Trawl back through digital music player sales and you will see similar growth.  Read what Om Malik has to say about the latest developments and where he thinks the price need to get to make a more significant impact.

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Media disruption

Free pedometer season

magazines_pedometers.JPGWe have two magazines in the health section offering the same free pedometers.  While the publishers were not to know, it is frustrating because the point of difference benefit is diluted.  While the photo shows the two titles together, we will separate them so that one does not pull focus from the other.  Ranking relationships, Good Health is the title on which we focus our attention.

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magazines

Free newsXpress conference tickets

I have secured two tickets to the newsXpress conference in Melbourne next week to give away. They are valued at $495 each and include access to all conference events from the Wednesday evening opening function and meal, the sessions on Thursday and Friday and the gala dinner Thursday evening.  Click here for a copy of the conference brochure.

If you would like to take one of the two available free tickets, please contact me by email and let me know.

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Newsagency opportunities

NDD quick range review drives more efficient magazine supply

Magazine distributor NDD offers a Quick Range Review service. They assess title performance and create recommended changes based on this. Newsagents can have the recommendations implemented or adjust these further. The recommendations are provided with a sell-through graph showing overall performance trends.

I have used this service myself. It is easy and does result in more efficient supply. I recommend newsagents undertake this quick range review at least every six months.

The result is a better balanced portfolio of titles from NDD. The report helps drive better business decisions in that it alerts you to titles which are selling well – these are the titles you could push even further.

If you would like an NDD Quick range Review, please email quickrangereview@ndd.com.au with your newsagency details. They will do the analysis and email the report and recommendations to you.

This is an excellent service, one which should be taken up by newsagents who want to achieve a more efficient magazine department.

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magazine distribution

Chasing the newspaper / magazine e-reader

A report overnight that Rupert Murdoch is in Asia looking at potential e-reader partners has sparked hundreds of related online reports.  Australian newsagents cannot ignore the potential impact the opening of a new news distribution channel will have on our channel, especially a channel controlled by a publisher – as opposed to more indepdendent channels such as the Kindle and Sony e-reader.

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magazines

Sampling helps sell cards

hallmark_sound_card.JPGHallmark provided this stand for use at the counter to display one of their new sound cards.  Almost immediately we put this out at the counter and it started generating sales.  It invites testing the card and listening to the music.  We change the card daily – sometimes more often when  the actual sample card itsefl is purchased.  I have seen customers come to the counter, try the sample car and go back to the range of Hallmark soundcards and chose one.

The Hallmark sound cards continue to perform extremely well for us – in our newsagencies as well as our gift shops.  My only frustration is a lack of visual merchandising material with whicch to do an off-location display beyond the counter display.

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Greeting Cards

When a ‘magazine’ is a DVD

fhn_movement_dvd.JPGMovement, which arrived with yesterday’s magazines, is not a magazine.  It’s a DVD inside a fold out envelope.  Nothing to browse except for a track list on the back.  I agreed to take this ‘title’ without seeing the product.  Now I have seen it, I am not so sure.  The DVD is what customers will want. It can be easily removed from the flimsy case.  While we could keep it behind the counter, that would be another item to be tracked separately.  If it is stolen, do we get a credit if its stolen?  I’d expect so.  for the future I think I’ll cancel this title as it is not the usual magazine fit.

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magazines

Oops! The magazine doesn’t fit

good_health_stand.JPGThe production people at ACP Magazines forgot to check the latest issue of Good Health against the nice counter units they sent out a few months ago.  The magazine which arrived yesterday is too big.  Like many newsagents, we will remove the counter unit.  This increases the likelihood of it being lost and the ACP investment being wasted.  It is small points like this which publishers often miss and wonder why their collateral is not used as expected.

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magazines

Free training videos for newsagents

tower_training.jpgTower Systems has launched the first four of an exclusive series of short training videos for newsagents.  These can be accessed at any time and from anywhere by Tower AdvantageTM newsagents.

The training videos enable newsagents and their staff to learn about newsagent software and topics such as magazine returns and other newsagent topics.  They provide consistent and accurate training which can easily be reviewed.  More videos will be added in the coming weeks.

These training videos are in addition to the free live online training workshops, the face to face user meetings and one on one training in store.

Tower AdvantageTM newsagents have access to the videos for no additional cost.

Disclosure: I own Tower Systems.

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Customer Service

Melbourne Trader free classifieds launches

melbourne_trader.jpgMelbourne Trader, the free classifieds service with the Melbourne Observer launches today.  We have this placed with the soon to close Trading Post as well as on a stand next to our main newspaper stand.  I hope it works well – it would be good for newsagents to maintain a connection with the everyday classifieds business.  The challenge for wider distribution is that Allday delivers the Observer on Herald Sun trucks, meaning that retail only newsagents need to get stock from distribution newsagents.  Some make this a challenge.

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Newspapers

Promoting Donna Hay and tea towels

fhn_donnahay_oct09.JPGWe have given our premium counter position this week to Donna Hay magazine.  The premium tea towel which comes with the magazine earns it this location between our two busiest counters.  We expect it to sell well to our customers – recent issues have done very well.  the quality of the tea towel gift should help drive good early sales.

We will leave Donna Hay magazine in this location until Monday next week, maybe later if we are getting the return.

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magazines

Promoting Good Health magazine

fhn_goodhealth_oct09.JPGWe are promoting Good Health magazine and the free pedometer gift at the entrance to our main women’s magazine aisle.  Plenty of collateral made the display easy to create.  I like this stand because it is easy for shoppers to browse and purchase off.  I also like that it is compact yet with a good visual impact.

This is the third time we have promoted the relaunched Good Health here.  It does well for us.  We will leave the display up for a week.  It should perform well, especially if they are supporting the issue with advertising.

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magazines

Limited Edition Cookies & Cream Rocklea Road

dl_ccrean.JPGIt is good to see Darrell Lea continue with their counter units.  They introduced these a year ago – a departure for the company which preferred that their products were displayed on their units.   The Cookies & Cream Rocklea Road at the counter shows that there is more to the Darrell Lea range than the traditional.  I like that they bring in new products like this for a season.  By the way, a check online revealed that Darrell Lea products have fans in the US.

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confectionary

Memo to newspaper publishers: Help us sell more newspapers

While newspaper publishers continue to focus attention on driving home delivery subscription sales and chasing retail sales outside the newsagency channel, I have been thinking about tactics which could be used to help drive single copy newspaper sales in Australian newsagencies.

Sure, CDs, DVDs and promotions like the Simpsons stickers drive sales, the incremental sales are more about the giveaway product than the newspaper. We need people to buy a newspaper for the newspaper itself.

I’d like to see publishers invest in the news part of newspapers. Not magazines and supplements which are more ads than content. Enough already. Here’s an idea, focus on the news. Make newspapers appealing for the news.

Once the product is more compelling, engage with newsagents in a marketing strategy to drive over the counter sales. Use the specialist retail channel for the purpose for which it was created.

Here are four newspaper marketing ideas I think are worth trying worth trying in a direct partnership between retail newsagents and newspaper publishers:

  • Would you like fries with that? Offer a newspaper for half price with a lottery ticket sale. Very simple offer. Just asking the question will win some business. Kick it up a notch with a coupon for redemption within seven days for another half price newspaper from the same newsagency. The coupon could even offer a discount for each of seven days.
  • Upsize Offer a customer buying a newspaper any other newspaper for half price. While publishers may argue about who pays for this, why not try the idea at least and measure consumer engagement.
  • Bulk buy and save Pay today for 25 newspapers and we will give you 30. This respects the regular newspaper shopper and locks them into the newsagency. This will drive loyalty from the newsagent back to the publisher.
  • Go and play Give participating newsagents, say, fifty extra newspapers a day and ask them to develop their own tactics for selling these. The key is they must sell them for something and to customers who would otherwise not have purchased the newspaper. The feedback could unlock other marketing ideas worth rolling out across the channel.

I know that publishers have considered some of these before. Indeed, I have been involved in such discussions My experience is that they over complicate single copy marketing. They let the glory of a home delivery subscription pull focus from a very different yet lucrative opportunity.

I want to sell more newspapers but I want to do it in a way which builds repeat business and which does not dilute my return from this already slim margin product.

I’d certainly like to try any or all of these ideas and I bet other retail-only newsagents would too.

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Newsagency opportunities

Magazine publisher reduces internal competition

US publisher Conde Nast announced the closure of four of its magazines yesterday including Modern Bride.  The significance of this move is indicated by the 450 stories on Google News about the announcement.  Two of the four closures are wedding titles.  The move ends what some consider to be self cannibalisation – Brides, another Conde Nast title is expected to benefit from less competition.

Newsagents should take a walk down their magazine aisles and consider what would happen to sales with a more efficient assortment of titles in some overloaded categories such as weddings, fashion, music, crosswords and crafts.  The question I ask is whether I could achieve the sale sales with a significant cut in range.  The answer, of course, is yes.  The bigger question is where is the sweet spot.  The follow up question is how to navigate this with the three magazine distributors here in Australia.

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magazine distribution

Promoting Zoo and playing cards

fhn_zoo_oct05.JPGWe are pitching Zoo this week next to where the title is located – at the aisle end.  The collateral received with the title yesterday morning was excellent.  The placement of this display is ideal and more likely to drive sales than a display which is ‘off location’ – away from  where the product is located.

Zoo qualifies for counter space – thanks to the free pack of playing cards.  But this does not suit our customers.  Hence the display at the end of the men’s aisle.  It should work well here – the display is very noticeable.  The display will stay up for a week.

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magazines

Magazine delays in NSW

I am hearing about delays in magazines reaching some locations in NSW today.  the enwsagents affected say it’s not a good sign on the the move from First Fleet to Toll.  Newsagents need magazines on time – for most this is before 5am.  Late delivery means lost sales.

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magazine distribution

Promoting New Idea and CSIRO kids diet

fhn_ni_oct05.JPGWe are promoting New Idea and the free CSIRO wellbeing plan for kids which comes with the magazine this week.  The display is between our two busiest registers. It’s a good promotion since we are just out of school holidays.

The Women’s Health Diary did not work so well in this counter location.  Last year it sold well on our Diary table so it goes back there.

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magazines

Promoting second issue of Prevention magazine

fhn_prevention_oct09.JPGThe second issue of Prevention from Pacific Magazines went on sale today.  We are repeating the promotion strategies which worked for us last month including this display with our main newspaper stand.  We sold three times the initial allocation of the launch issue.

In addition to the display in the photo, we have the new issue of Prevention on display with our weekly magazines (Woman’s Day and New Idea)and in our health section.

It is good to see allocations have been increased based on sales of the first issue.

I have high hopes for Prevention because of the sales last month and the considerable marketing bidget which should drive traffic.

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magazines

New crossword poster for newsagents

crossword_plate.jpgClick here for the free artwork for this poster promoting crosswords. The creative team at Tower Systems has put this together to help newsagents promote crosswords. It is a free service from the Tower AdvantageTM program and demonstrates the value added to the relationship with newsagents beyond newsagency management software.

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magazines