A blog on issues affecting Australia's newsagents, media and small business generally. More ...

ANF lets newsagents down over Alpha

The ANF made its first statement about the Alpha magazine situation today and said, well, not much. Indeed, they reported the facts as we know them but proposed no action on behalf of members. Newsagents can now add disappointment with the ANF to their disappointment with News Ltd on the Alpha mess for it seems that a week after the Alpha announcement, the ANF does not have a plan.

To those inside the ANF who complain about what I have written here I’d say that this blog post recording another ANF failure to lead could have been easily avoided.  Newsagents are angry.  Your constituents are angry.  Ask what they want of you and do it.  This is what newsagents expect from an association – to have their views robustly represented.

No wonder News Ltd thinks it can get away with treating newsagents in such a poor way.

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magazine distribution

Warning to newsagents over Alpha magazine action

Newsagents ought to consider taking care in what they say publicly about their plans to remove Alpha magazine from their shelves or block sales in some other way.  I have heard that questions are being asked about whether newsagents are colluding to harm the sales of Alpha.  If questions are being asked, I know this will be enough to scare off some newsagents.  Newspaper publishers are good at scaring newsagents.  It is why we accept making less in real terms today than we were making ten years ago.  Many of us are like deers caught in the headlights – too scared to take care of ourselves.  Publishers know this about us.

That said, I have received more calls from newsagents who are removing Alpha.  Many of these are newsagents who supported the title through the launch, believing that News was committed to supporting newsagents.

If it were not illegal I would actively promote a boycott and encourage newsagents to practically demonstrate their anger at being treated so poorly.

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magazine distribution

EDI compliance training for newsagents

Tower Systems has announced a national newsagent IT compliance training and advice tour. Each 2 hours session will cover the new XchangeIT (EDI) standards and other new standards.  Access is free for this newsagent only session. Come and learn how to get XchangeIT access for the lowest price – by being compliant.

BOOK NOW. HERE ARE THE DATES:

  • Geelong Wednesday, 6 May 2009 2pm
  • Adelaide Thursday, 7 May 2009 11am
  • Melbourne Tuesday, 12 May 2009 11am
  • Cairns Wednesday, 13 May 2009 2pm
  • Brisbane Thursday, 14 May 2009 11am
  • Gold Coast Friday, 15 May 2009 10am
  • Sydney Tuesday, 19 May 2009 11am
  • Newcastle Wednesday, 20 May 2009 10am
  • Gosford Wednesday, 20 May 2009 3pm
  • Tamworth Thursday, 21 May 2009 10am
  • Hobart Tuesday, 26 May 2009 10am
  • Launceston Wednesday, 27 May 2009 11am
  • Canberra Tuesday, 2 June 2009 10am
  • Albury Wednesday, 3 June 2009 11am

BOOK ONLINE: At our free online booking portal.
BOOK BY EMAIL: bookings@towersystems…
BOOK BY FAX: 03 9524 8099

Every newsagent is welcome to attend.

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newsagent software

Promoting Better Homes and Real Living together

fhn_bhg_realliving.JPGWe are promoting Better Homes and Gardens and Real Living together to customers as they leave our highest traffic magazine aisle at Forest Hill.  We have gone for two titles to change up our usual approach in this space of focusing on one title and supporting this with other titles from the same category.

We hope to sell both titles together enough to encourage us to to do more of these dual title displays.  Hopefully, ACP and Pacific will be happy with the joint promotion – both have key mastheads being given feature treatment.

Of course, retail displays are only useful to the retailer if they drive sales in that business.  This is how we measure every display and determine if it is to remain active.

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magazines

Financial crisis hits US Postal Service

The head of the U.S. Postal Service went before Congress late last week to deliver a submission seeking help in the wake of a considerable downturn in business.  While there are considerable differences between the US Postal Service and Australia Post, reading the report led me to wonder about the health of our mail delivery sevice and whether Australia Post will further increase focus on non mail delivery service revenue streams.

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Australia Post

Aussie newspapers faring better than others

Australian newspapers have been receiving kudos in international reports over the last 24 hours following the release of advertising revenue figures which showed a decline on 0.6% in 2008.  My view is that part of the reason for the lower decline here is our newspaper distribution model.  Without the financial support from newsagents, publishers would bear a higher cost and this would have altered their model and sales – eventually playing out in lower ad revenue.

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Newspapers

Q1 2009 newsagency sales benchmark study

I am undertaking a sales benchmark study comparing January-March 2009 against January-March 2008. Tower Newsagents can participate by sending a Monthly Sales Comparison report: tick the box to exclude home deliveries, and tick the box for a category breakdown. Set your first date range (on the left) to January 1, 2009 to March 31, 2009 and the date range of the right to one year earlier. Once the report is on the screen, click the PDF button to save this as a PDF, go into your email software and send a copy of the PDF to me at mark@tower… Newsagents not using Tower software should click here for a spreadsheet template. I’ll publish the benchmark results here and elsewhere so all newsagents can benefit.

UPDATE (3.50PM): I have now received sales data from 40 newsagencies.  I’d expect to have data from more than 100 by the end of the week.  This will be a good dataset.

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Newsagency opportunities

New magazine launch: Newsdoku

Australian newsagents today launch a new magazine to the Sudoku, Addoku, Kakuro and Crossword lovers of Australia. Newsdoku is a new type of puzzle, a WORLD FIRST. Each puzzle will take between four and twelve hours to complete and involves maths, detective skills and pure luck.

Modelled on the newsagents magazine allocations and accounting model used to supply magazine to newsagents, Newsdoku has a sting in the tail in that when you think you have got it right, the rules change and you are back to square one. If your game has not been cancelled in the meantime.  While the usual game will run for a month, some run for six months.  Others come back again and again even when you have done them because everyone knows we cannot get enough of a good things.

You can call the national Newsdoku help line for help but this results in penalty points and the loss of time – and their advice has a 50/50 chance of heading you down the worng path for which you will be responsible and not the national help line.

Ask your local newsagent about Newsdoku. It will be in the back room.

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Newsagency opportunities

Reusing the Alpha magazine stand

alpha_magazine_newsagency.jpgA newsagent colleague sent me a before and after photo of their Alpha magazine counter unit.  Repurposing the Alpha stand is reasonable given the decision by News Ltd late last week to cut newsagent margin on Alpha and to take home delivery business and give this to Australia Post. Using the stand for another title is better than not using the stand at all.

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magazine distribution

Graduation gifts sell well

graduationgifts.JPGWe’re pleased with the range of graduation gifts we have found, the yellow mugs especially.  Graduation is a good season for us with cards and gifts – from primary school through to university.  Indeed, having good graduation gifts on display helps drive good card sales and this, in turn, gets people shopping the rest of the card department.

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Gifts

Newsagents take Alpha magazine off the shelves

Newsagents are telling me that they have removed Alpha magazine to the back room ready for return. They say they will continue to do this with new issues of Alpha. It is certainly a practical way to let News Ltd know the extent of your anger over their decision to cut margin and take away home delivery sales.

If many newsagents do this, refuse to display Alpha in-store, sales of the magazine will drop. This will bring the title to the attention of advertisers who would be expected to seek a reduction in advertising rates.

It will be interesting to see how many newsagents take action on this. In the past, newsagent actions have not matched by their words. I suspect that News Ltd is banking on this. They have in the past.

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magazine distribution

The opportunity of change for newsagents

I have been asked by some newsagents who attended my presentation at the QNF State Conference last week for a copy of the slides.  I have loaded them to Slideshare.  Click on the image below to play the presentation.

Unfortunately, without the commentary some slides won’t make sense.  The abridged version is this: we are in the midst of massive change.  Rather than ignoring this, embrace it, do something, change your business. I am optimistic about the future because there are many proactive newsagents building new business models – some of which I discuss in the presentation.

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Newsagency opportunities

The continuous magazine relay

fhn_relay_garden.JPGWe flipped around 30% of the titles (around 150 titles) in our main magazine aisle last week.  Instead of starting the right side of the aisle with food titles and cookbooks, we moved gardening titles to the top followed by home and living and then women’s health and food.  This simple change refreshes the offer not only for our customers but for those in the newsagency all the time.

We need to keep making changes like these to challenge the subconscious assumptions made those who shop regularly with us.

I am often asked why I spend time working magazines if I think they are a dead category.  I don’t think magazines are dead.  They have their challenges and newsagents have their challenges with them – mainly to do with poor management by magazine distributors.  That said, magazines present an excellent opportunity if executed properly by distributors and newsagents.  The work of constant innovation in my shops is about creating a point of difference from nearby magazine retailers.

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magazines

News Ltd decision on Alpha stresses newsagents

By reducing the income newsagents make from Alpha magazine, News Ltd places further financial stress on Australia’s family owned small business newsagencies. Newsagencies are mixed businesses – no one part of a newsagency can stand-alone. Newsagents rely on the profits from some departments to cover loss making home deliveries and to cover the falling profit, in real terms, from News Ltd newspapers.

The decision to cut margin on Alpha by 40% and to take home delivery sales of the title away from newsagents and shift this to Australia Post is being taken by newsagents as an indicator from within News Ltd of how the company views newsagents and an indicator of a closer relationship between News and Australia Post.

For all the talk in the pages of News Ltd newspapers about everyday people, News Ltd walks to a different beat.

I’d like the opportunity to debate their decision in a public forum.  They have to face up to the stress they are causing for newsagents and their families.

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magazine distribution

Beware PC Explorer magazine

img_2874.jpgA newsagent colleague advises to beware of the latest issue of PC Explorer magazine.  A customer of his, an owner of a computer business, loaded the software from the free disk with the magazine and it froze his computer and required a system restore to fix.

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magazines

Promoting Burke’s Backyard and the free pet DVD

_fhn_burkes_backyard_apr09.JPGWe are promoting Burke’s Backyard at our prime counter position this week.  The free pet DVD with this month’s issue should drive excellent sales.  It has been our experience that Burke’s Backyard responds well to promotion – we have high hopes for this issue.  The pet connection is timely given the cat partwork which is also being promoted at the counter.

Regulars here will know that we prefer to only promote magazines with good-value gifts in this location.  The space used to be used for the usual counter offers one sees in newsagencies.  We gave it over to magazine promotion around a year and a half ago.

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magazines

Home and Away magazine continues to sell

fhn_home_away_apr09.JPGThe Home and Away collector’s edition continues to sell well – five copies in the last week.  We are driving this success by moving the the title around – this week we have it next to the Herald Sun.  The success we have having with the Home and Away magazine, this far into the on-sale, is a (good) surprise.

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magazines

Newsagents suffer from Alpha magazine change by News Ltd

alpha_magazine_newsagents.jpgThe importance of newsagents and the Australian newsagency channel to the launch of Alpha magazine by News Ltd three years ago is clear in a promotional document I found at the Australia Post website.

The document praises newsagents including our compliance with the demands of News Ltd: Three weeks after launch, ALPHA magazine was still positioned with the newspapers in over 88% of retailers nationally.  Yes, we did that.

Newsagents are a key reason Alpha has been such a success.  Thanks to our efforts we have made it a sought-after title among consumers and other retailers.  In hindsight, we were too generous with our commitment.

Rather than sharing the rewards of the success of Alpha, News Ltd is doing the un-Australian thing, they are doing a runner on a mate after the mate helped them.  This is appalling behaviour.

It is no surprise to me that newsagents are angry.  Check out the comments at my original post on this topic and the follow up post.  I know of newsagents who will write to NDD saying they do not want the title.  I know from my past experience that NDD will not permit newsagents that right.  I suspect that for some newsagents, this will be the issue which drives them to cloes their NDD account.

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magazine distribution

The passion for fashion magazines

frank_passion_fashion.JPGThe team at our Frankston newsagency embraced their passion for fashion by creating a display next to the counter featuring several fashion magazine titles.

Non-corporate displays like this give those working in the newsagency an opportunity to express themselves.  This gives the business a local feel – important if being local is important to the newsagency.

The display also provides an opportunity to bring titles to the counter area which would otherwise not be featured in this space – Nylon and Allure for example.

I wish magazine publishers and distributors would support category-wide promotional initiatives.

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magazines

Ethics lacking in News Ltd decision on Alpha

The decision by News Ltd to cut the margin paid to newsagents for the sale of its Alpha magazine by 40% demonstrates the double standards of the organisation.

In the pages of their newspapers, News Ltd paints themselves as champions of small business, yet in their boardroom they make decisions which hurt small business. There is no good news for small business newsagents in the Alpha decision by News Ltd.

Having launched and built Alpha sales to an excellent level, newsagents are to lose margin, customers and other benefits.  This is an arrogant profit focused decision by News Ltd.

While there is nothing illegal in their decision about Alpha, it is my view that News Ltd has acted unethically towards newsagents, their so-called partners.

There will be more decisions like this in the coming months and years as News Ltd re-jigs their business to today’s economic and news distribution requirements.

John Hartigan, Chairman and CEO of News Ltd  is on the Federal Government’s Business Advisory Group and has been regularly called on by government to serve on boards and in other capacities.  I wonder how his colleagues on these boards would view him if they knew that he presided over a company which treated small business owners unfairly and, as I content, unethically.

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magazine distribution