Newsagency software company POS Solutions has published concerns at their company blog about Network Services invoices and a recent meeting involving Network and the ANF: over the problem with network invoices. The post goes on to explain the concerns they have:
I am not sure what happened maybe the ANF team were ambushed so they were not briefed in advance on the issue. Anyway as a result the ANF have announced they have a solution, but it does not work.
That is why so many people are complaining.
The main problem is that network’s NEW system is a major set backwards for newsagents processing magazines and despite many complaints by almost everyone in the industry, little has been done to fix it.
Note when I say NEW we are talking over fours years, this is how long the problem been going on.
My own experience does not match that being complained about by POS. The changes by Network to item sequence and moving from multiple invoices to one invoice were first implemented in Victoria years ago. I and many newsagents I know adjusted in-store processes and soon adapted to the changes.
While there is a change to digest, it is not a big deal in my view. Printing magazine labels on A4 sheets makes it easier to find labels for titles. I suspect that labels on a roll might be more challenging.
Using the Network supplied early file, printing alphabetically makes it simple to match labels and title. Using the later file from Network it is sequenced as close as possible to the bundled sequence – so no issue there.
Having one invoice makes account reconciliation much easier.
Network went into this change years ago through a process of full consultation. All stakeholders had an opportunity to be heard. The first releases in NSW and VIC led to adjustments following feedback from newsagents and software companies.
It is frustrating to see time being spent on such a non issue. I can’t see any reason for the ANF and Network to have met to discuss this – given the prior consultation and the years of happy use.
The only real issue I am aware of is where in some remote areas newsagents are invoiced for stock to be received at a later date. This is the one thing that I see network needing to resolve.