Newsagents are getting questions from customers about their BOPO cards and, in particular, how they can use the BOPO service. Cuscal, the financial institution behind the Bill Express BOPO product issued a helpful statement on Friday last week. They also provided a diagram to help BOPO customers understand where their cash may be depending on when they loaded to their BOPO card.
While the administrator has BOPO and other Bill Express assets for sale, BOPO is tainted goods and probably of little value.
While two of the BOPO companies, BOPO Cards Pty Ltd and BOPO Cards (Australia) Pty Ltd have had administrators appointed, BOPO Cards (International) Pty Ltd has not.
im waiting on a solution to bopo i used bopo on a daily basis so I hope they work it out.
Does anyone know the name and contact details of the administrators and are they the same administrators for all the companies in the group?
This whole mess has given our industry a huge black mark as far as customers are concerned. Each customer we turn away from bill payments to BOPO is one less customer that will come back. We stock physical optus cards but we cannot offer the entire range and to be honest the customers don’t have much sympathy. We have worked hard to build up bill payments, BOPO and recharge but that has all been blown away by this mess. I overheard a customer say to another as they were leaving after not being able to reload BOPO ” you see I told you they were dodgy”. Thank you very much B/E this is what I get out of bed at 3am for.
It is going to take a minor miracle to get these customers to trust our products again.
Luke I agree.
We’re turning away at least five customers per hour due to BE, they leave thinking we are at fault.
We should be compensated.
I wonder if Ian Christiansen is copping what we’re copping?? His probably on a tropical island.
the secret is to form family trusts-i am sure he owns nothing
the administrator is Craig Crosby of PPB. Ph (03) 9654 1517. I understand he will be doing all of the companies within Bill Express.
I feel that by them (Bill Express & BoPo) avoiding to face the situation by not answering phones and not DISCLOSING their position on their web site is deceiptfull and causes customers to feel that it is us resellers not the provider of the product who is to blame. not all customers are interested or able to dig in to the ehtermess to try to find facts. I haven’t heard any public announcement from them yet regarding the problem they face. I say that they are just making it harder for themselves and for their customers and resellers by not making a public announcement. I never liked bill Express since they took over card services. I foud their staff arogant, un co-operative and just plain annoying. That sounds to me like they didn’t like their job which smells of management problems from early on.
How do i get my money back from bopo. they’re not answering anything.
approved by who?
This is sad news indeed. I’m a mother of 2 young children and while I do have a paypal account, I preferred to use my BoPo card for things I’ve bought over the internet. The only reason I got my BoPo card was because I fell just short (no more than $100) of what was required for a credit/debit card from my financial institution. Oh well, I guess I’ll have to search for another pre-paid card somewhere else now.
I also used BOPO for ebay buying and had a monthly payment coming out. Fortunately I did not have much in it at the time. I didnt blame my local newsagent I just felt so sorry for them and the customers that have lost their money
Check out Canvas prepaid visa cards, http://www.mycanvascard.com.au, as an alternative to bopo. Newsagents can now also sell physical visa cards if you have eziPass. Check out the eziPass website for details of the products available and commissions
The reason there is nothing on website and no one is answering the phones is that all the staff were laid off.
The entire call center was let go. We all left on tuesday last week. Their is no one left to do anything or answer any questions.
all this is just criminal,
isn’t the administrators’ job to advise all concerned what to do in the wake of things?
at least they should have the decency to post on the website a list of FAQs/helpline links before sacking all staff.
as it is,what can you expect of an unprofessional-ethically minded business?
i have or should have approx $250.00 on my bopo card not only have i been ripped off that money i also was in a contract with bill express with my business talk about bad luck
As cuscal is really the bopo card issuer, see this link for details on what is happening to funds currently on bopo cards
http://www.cuscal.com.au/media-press-releases-BOPOsafe.html
The bopo secure page is still active https://secure.bopo.com.au so you can still activate your gift cards and get your money out by 15 August.
Regards
why is bopo closing down?
what will happen to everyone money?
msg me: andyy._@live.com.au
omg why the hell do they have to close
Im not happy, seriously.
I feel sorry for the people who are innocent and are being blamed by customers who think it is their fault, its not the industries fault. It is issue of administrator.
Pathetic, now i have to search for an alternative..
Totally agree…I’ve just started shopping online using bopo ’cause I don’t trust credit cards…arg! Have looked at the canvas card…doesn’t seem as good but better than credit