The Herald Sun is having a rough time at www.productreview.com.au. Here are some reviews from the last couple of months, which I share as some speak to comments made by others here about newspaper deliveries:
Herald Sun has become a Lazy Journalist paper and full of advertising, which I know results in $$$ made. However, a lot is going on in the world. Doom, gloom and misfortune seems to be your story line. $2.50 for that?
Don’t think so…
I signed up for digital and hard copy of the Herald Sun for Fathers Day September 3rd 2021. Still haven’t received a paper, six months!!! Ring them every few weeks achieves nothing. Last time it was suggested to cancel and start again so we did. Now they tell me I have only missed 2 weeks! What do you do?
I spent 30 mins on hold just to cancel in this day and age a simple cancel now button would do without talking to someone who just tries to play marketing with you
Frustratingly poor poor service, very very disappointed.
From the 14th of February 2022, the Heraldsun changed delivery agents after which I have received only three newspapers in nine days for a seven day delivery customer..
The above is fact.
I have telephoned their number six times and spoken to helpful people who are sympathetic to our complaint but can only escalate the issue.
It seems that management does not care or bother to get involved personally.
For a customer who has paid in advance, not receiving the product that has been paid for is very annoying and frustrating.
You should be embarrassed
I have had my papers home delivered for over 5 years from my local news agent without a single problem.
Since the Herald sun took over the deliveries in December 2021, I have had nothing but problems.
Incorrect invoices, no deliveries , late deliveries and incorrect deliveries . There has not been one part of your service that you managed to get correct in the past 3 months.
After 3 emails and numerous phone calls, it is still not working .
I am now attempting to cancel my subscription but you have obviously set up your web site to make this as complex as possible.
DO NOT SUBSTITUTE TO THIS SERVICE
Very easy to subscribe, very hard to cancel
Frustrating that in a digital age you have to call to cancel your subscription however it is super easy for you to subscribe online. I was on hold for over 20 minutes to try and cancel. Not a good service.
Home delivery of newscorp papers
After many years of being a loyal hone delivery customer they’ve change delivery service and haven’t been able to deliver the paper to us. After complaining to newscorp the driver put a rude obusive note in the letterbox. We’ve been promised a free paper for the month, then they charged our credit card. Absolutely hopeless and not worth the hassle dealing with them.
And this is from customers. The frustration experienced by newsagents who are approached by former home delivery customers about missed papers and other issues they are unable to fix in the new distribution model pursued by News Corp. What a mess! Customers are frustrated. Newsagents have their time wasted.