Touch Networks published the following information to newsagents today. I publish it here with their permission.
Misinformation is being spread in the retail marketplace as to the electronic products and services available through the Touch system and the costs associated with Merchants’ use of Touch Networks’ systems.
It is important to your decisions that Touch Merchants know the facts about our products and services so I have provided the following information for you to help you increase your pre-paid mobile and other electronic products sales.
1. Touch Networks’ electronic products and services are enabled via a software upgrade to your existing Bank EFTPOS device or via your POS electronic cash register, no additional hardware is required and there are no minimum contract terms, transaction or hardware rental costs incurred by you from Touch for providing Touch products and services for your Customers.
2. There are no telecommunications costs incurred by you when you sell a Touch product. All communications are supported through a toll free number dialled by the EFTPOS device or performed through your existing internet service.
3. Touch Networks offers the leading brands in pre-paid mobile and broadband recharge services and calling cards as well as tolling products, fishing licences and a range of popular gift cards from leading brands including iTunes and VISA prepaid cards.
4. The Telecommunication Companies set Merchant retail commissions. These commissions may be increased when starter packs are also promoted and sold to your Customers through your business.
5. The Touch Customer Care Team is based in Melbourne and provides 24/7 Customer support to all Touch Merchants.
6. Touch Networks publishes a 40 page quarterly magazine* which includes:
- Exclusive FREE $2 SIMs from leading brands
- The exclusive Touch Merchant Loyalty Program
- Exclusive Promotions
- Updated POS material such as posters, wobblers and decals
- A3 Calling Card Rate Card
7. Touch Networks provides exclusive marketing programs for all Touch Merchants.
These programs include:
- The FREE Touch Merchant Loyalty Program+
- A FREE Touch Multi Logo Light Box^
- A FREE Pre-Paid SIM Display Unit packed with $110 of $2 SIMs^
8. Touch Networks provides a range of promotional material for in-store display. All leading brands are promoted through:
- A4 posters – available now
- A5 decals – available now
- Wobblers – available now
- Flags – available August 2012
- NEW branded counter mats – available August 2012
9. Touch Networks is not associated with epay Australia. ePay Australia is a separate company owned by the American multi-national Euronet and is a direct competitor to Touch Networks in the distribution of some electronic products such as mobile phone recharge vouchers.
Touch Networks values your business and it is important that you have full confidence in the services we provide; therefore, if you require any further information relating to this letter you can email me at jo.wenzel@touchnetworks.com.au and I will respond to you promptly.
i am confused about who is who i always thought touch and epay where the same thing . So i have 2 different companys on my ezipass screen , who does everyone else use
I am with Shaun.
Is there a simple answer, at the moment we only use spay but cannot sell virgin recharge
eziPass and other systems can vend from both companies. Their logos appear on the screens.
I like Touch for their great support, broader product offering (Blackhawk) and their competitive margin (iTunes).
a question about Blackhawk gift card, we ordered but can’t get the popular prepaid visa card for a long time (no problem with other cards), but the post office in our shopping strip got them, if post office get any
preference? do you have any problem? thks.
Hi Chen,
A lot of the gift cards you see at Aust Post are bought in bulk by the distribution center from Blackhawk, then sent out to individual post offices as they order them. This might explain why they get them before you.
Shaun S we use Touch for all recharges, gift cards etc. Mark is correct, the only time we us ezipass is for Vodaphone as Touch do not have this carrier.
Gregg eziPass is the platform through which newsagents Access Touch and ePay. ePay vends Vodafone – everything else is through Touch.
We did not sign up with ezi-pass as I could not be bothered filling out the phone book required by them just to have Vodafone recharges. Lazy I know but satisfied havung touch alone.
Touch is vended through eziPass and is ePay.
Smart retailers / Newsagents should find the time email Jo and request what should be a free quarterly magazine for its customers(you) and request promotional items that suit your business.
Communication – lets touch on that, update your customers regularly its only a email away.
i use both touch and epay thru ezipass, but mainly epay as i have the higher commissions setup as i sell phones etc, i know im entitled to apply for higher commisions with touch but its more paperwork, really am over paperwork atm.
i probably would use touch more if i was on the same comm %
I reckon it is about time that vodafone was forced to go with touch, that way everyone would only have one provider to deal with.
Scott, Vodafone has a long term contract with ePay which challenges this. If you want Vodafone on Touch you should write to Vodafone.