A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: October 2015

Licences set to drive adult colouring

hp-adult-colouring-3The life of the peak of the adult colouring craze is being extended by the launch of premium licenced product such as the Harry Potter Colouring Book. This takes the art / craft craze to a new audience while enhancing the experience for the existing audience. While we already have some licenced adult colouring titles, such as A Midsummer Night’s Dream, Harry Potter is a mega brand, one that ought to appeal more widely.

Looking in detail at the Harry Potter book, it has been done with thought and care – online some of the more rushed adult colouring titles.

I am re-thinking the longevity of peak interest in adult colouring. This is interesting to watch, most exciting.

I heard about this latest book from the WH Smith blog (the source of the images) and from there tracked the supplier.

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art supplies

Making the most from the Frankie brand

IMG_1081We are promoting three Frankie products together in-store, in our magazine department – the magazine, the 2016 calendar and the 2016 diary.

I love how the colours work together. I also love being able to bring three separate products together like this under one brand.

Footnote: note the pyramid look of the display … visual merchandising 101.

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magazines

Growth in entertainment titles in the newsagency

IMG_1080The growth in populatiry of Marvel and other movie franchises is fuelling interest in related magazines. The best way for newsagents to leverage this is to have the magazines placed so full covers are on show. This way people can browse based on the cover story and not just the masthead.

Check your placement of entertainment titles – make sure you have them working for you.

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magazines

How newsagency suppliers can encourage confidence in our channel

Newsagency suppliers can play a role in promoting the newsagency channel to others and encouraging optimism within the channel. The size and business volume achieved in newsagencies is one angle the creative team at my newsagency software company took when I challenged them to develop a video promoting the size and strength of newsagency businesses. Here is the result:

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Newsagency management

Newsagency marketing tips for leveraging adult colouring

With some newsagents feeling overwhelmed by the adult colouring products coming from magazine publishers, here are my tip tips for pushing the opportunity to squeeze every possible sale from your business before retreating:

  1. Always pitch other products next to adult colouring titles – to make the most of the interest. Pens, pencils, erasers, frames, sketch books etc.
  2. Setup a noticeboard for customers to show off their colouring.
  3. Talk about the therapeutic benefits on your social media pages – link to professional articles.
  4. Have a table or some space in store where customers can engage in colouring themselves or with you.
  5. Host a workshop on BEING CALM WITH ADULT COLOURING. Connect with a local therapist to run this.
  6. Train employees about the benefits of adult colouring titles as Christmas gifts.
  7. Package adult colouring books with a pack of pencils as a Christmas gift package.
  8. Offer a bulk buy discount to nursing homes, retirement villages, schools and for therapists to offer to patients.

Engage beyond being a retailer, engage as a specialist and show how buying from you is different to buying elsewhere.

While I could have published a longer list, this list reflects the ideas I have seen generate the best interest. Give them a go.

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newsagency marketing

Promoting Better Homes and Gardens Christmas decorations

IMG_1082We are pitching the latest Better Homes and Gardens in four locations in this launch week to make the most of the opportunity: at the front of the business (see photo), next to newspapers, in the usual location for the title as well as next to weeklies.

While the wooden Christmas decorations bagged with the magazine are a key traffic driver, the adult colouring wrapping paper is also something to promote. Our plan is to do this on social media.

This issue of Better Homes and Gardens is one we can use to drive magazine specific traffic and impulse purchases. There are shoppers who look out for this issue specifically. Newsagents are better placed than any other retailer to tap into this opportunity.

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magazines

Bauer Media flips the bird at ‘prudes’

IMG_1079Did the prudes shut down Zoo Weekly or did lack of interest kill the magazine? If you believe the cover, the prudes killed the title.  Audit results tell a different story.

But hey, never let the facts get in the way of a good cover – and the cover of the last issue is a ripper.

We are making the most of it by lacing the full cover on show so everyone entering the magazine aisle can see it.

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magazines

Newsagents talking magazine distribution with head of Gordon & Gotch

Screen Shot 2015-10-14 at 3.55.40 pmNewsagents at the newsXpress national conference in Sydney Monday got to spend an hour in a Q&A session with David Hogan, head of Gordon & Gotch.

The planned thirty minute Q&A extended to an hour as David and newsagents talked through allocation processes, partworks, Gotch profitability, US title pricing, the damage of ignorant early returns and other topics.

Nothing was off limits and all questions were answered.

On early returns, one example was given where hundreds of newsagents did themselves out of guaranteed revenue because of early returns.

The conversation was interesting as it provided context to challenges around circulation such as with the partworks model where Gotch is as much a victim as newsagents when faced with a runaway success such as Art Therapy. I know many newsagents in the room were surprised by the lead time.

It was good to have a magazine discussion based on facts. For example, one newsagent wanted to know how to stop a magazine for more than a few months. David shared the answer. The newsagent wanted a guarantee to never get the title again. David explained why that is not ideal.

There was no yelling at each other, no anger – just a good professional discussion looking for mutual benefit.

There was a good discussion, too, about floorspace allocation for magazines in newsagencies and work being done by Gotch to drive efficiencies that should benefit newsagents.

With several newsXpress members engaged in the MPA trial there were some questions on that – with ensuing discussions helping more in the room understand what is happening.

What was fascinating was a discussion led by some newsagents into the type of magazines newsagents feel they could sell. This discussion flowed from comments about adult colouring books. With Mychelle Vandenburg, the Retail Sales and Group Marketing Director for Pacific Magazines, in the room, newsagents, the head of Gotch and a senior publisher representative had a terrific three-way discussion about ideas to help everyone benefit not only from this craze but to explore how similar crazes could be explored cooperatively. I found this discussion specifically valuable.

What happened at the conference is an example of what newsagency marketing groups can do outside what is usual for a marketing group.

I am grateful to have been a participant in this discussion.

With magazines continuing to be an important traffic driver for our channel, it is important we explore ways to transact with the category more profitably. Achieving that requires respectful and engaged publisher and distributor relationships.

Footnote: I reached out to David while he was overseas at a distribution conference and he accepted the invitation immediately. He arrived back in Australia on the weekend and was with us on Monday.

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magazine distribution

A note re Vodafone on Touch

A note from Touch Networks re Vodafone:

Please note that the Vodafone product range is currently unavailable for sale and Touch is working on a solution to restore this as soon as possible.

We will let you know as soon as we have more information.

It would be appreciated if you could let your stores know via your internal communication channels as soon as possible.

We apologise for any inconvenience caused and appreciate your patience.

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Newsagency management

The challenge of constant community group requests for donations from the newsagency

Every day a different community group or charity makes contact asking for funds, products for prizes or some other support. While I have not tracked the data, it feels like more requests are coming in now than a year ago. They also feel more demanding.

I received one request this week saying that young lives were at rick if my business could not help the group raise money. The pitch was emotive and passive aggressive. I responded indicating that the business makes its giving commitments at the start of each financial year and that we were not in a position to give on top of these. The follow up email was unhelpful to their cause.

In addition to email requests there are letters, phone calls and walk-ins to the shop. As I noted at the start, weekly – indeed, often more than one a week.

Owners of shops, no matter how small, are often treated through these requests as if they can afford to agree to every request.

Saying no is challenging, especially in close-knit country towns and regional situations. I often hear from newsagents of them making donations they cannot afford.

I do think the best response is to decide on a couple of charities at the start of the year and maybe agree on a limited amount you would donate through the year on impulse – this at least gives you the ability to respond to some requests that come through.

I’d love to hear what others do in response to the constant streak of requests for assistance, especially those seeking cash or products for prizes.

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Newsagency challenges

New adult colouring titles at Coles

IMG_1066Coles supermarkets have introduced a new range of adult colouring titles from harlequin prices at $9.00.

I had a good look at them last night. Based on what we have in the newsagency these books are, in my view, not worth $9.00. They appear to have been developed to meet a price point with little regard to what people into adult colouring look for. Newsagents in the adult colouring space need to be aware of what Coles is doing.

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Competition

Great to meet with proactive engaged newsagents

IMG_1029 (1)Close to 150 newsagents packed the Rydges Surry Hills hotel in Sydney from Sunday until this afternoon for the second newsXpress national conference of 2015. Yesterday was business sessions including insights from leading suppliers while today was a four hour open round-table discussion on business growth strategies. The rooms were packed and newsagents fully engaged talking about the future in traditional and non traditional product areas.

All through the two days I found myself thinking about the bad press driven by campaigns that say newsagencies will close if this or that happens. The negativity at the heart of those campaigns is unfortunate.

The business owners I’ve been with for the last two days are focused on businesses that embrace change, businesses that can deal with challenges of change beyond their control. They are each pursuing a future tailored to their specific circumstances and communities. This is especially good to see as it is locally run businesses evolving to serve local community and economic needs – in a way that serves the personal goals of the locally based business owners.

Sitting here at the airport heading home, my biggest takeaway from the two days is refreshed optimism that we have proactive newsagents building stronger and even more healthy and more valuable businesses.

For those interested, here’s a brief video about part of what newsXpress does:

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Newsagency management

Specials drive sales in retail

Going through photos from my trip to the US I am reminded of terrific retail gems I saw along the way, photographed and then forgot about. here’s one – how to be consistent with offers targeted at your retail niche:

IMG_0086

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retail

Advice for small business newsagents if you are unable to pay your creditors on time

The most common complaint among suppliers to small businesses including small business newsagents is late payment of accounts and poor communication relating to late payment.

Trading terms are set by suppliers and agreed by their customers as the basis of a commercial relationship. The anticipated time to pay is factored into the price. Every day an account is late is an additional cost to the supplier. Every additional step a supplier has to take is at an additional cost to the supplier. 

I am talking here about suppliers of products where newsagents have full control over what they purchase and when. I am hearing too many stories of suppliers suffering because they are being paid late and attempts to contact their customers to discuss payment are ignored.

There are some suppliers who factor the cost of collecting payment from some recalcitrant newsagents into their pricing for all. Yes, some among us are causing all of us to pay more. This is appalling.

I know of a situation where a supplier agreed to give a business owner additional time, an extra 60 days, to pay for an opening order. When the payment was due, the supplier called, emailed and wrote and never received a response. The account was eventually settled a further sixty days late when the business owner wanted to order more stock. The supplier stood their ground and declined to accept the new order saying the cost of doing business with the retailer was too great. The retailer kicked up a fuss making all sorts of claims they would denigrate the supplier.

I support the supplier’s move. They negotiated better than usual trading terms for the retailer. The retailer disrespected those and then  expected it to be business as usual. Had the retailer, prior to the end of the additional time they were given, said to the supplier they could not pay on time and asked for a further extension, the situation would have been different.

If you are not able to pay a supplier on time, talk to them before the account is due to be settled. Have a conversation with them. Most suppliers I know will welcome your proactive approach. They will appreciate it and show their appreciation by agreeing to additional time.

It is when you do not respond or leave your communication too late that things get off track and you find that the relationship is damaged.

Refusing to talk to a supplier you owe money to is not a plan. It does not alter your level of indebtedness. Indeed, silence can increase the cost to you.

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Ethics