A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: November 2020

What is a newsagent?

At around am hour and twenty minutes in, this UK podcast includes a discussion about what you call a newsagent in the UK. Only a passing topic. I share it here as it may interest some wondering about how they identify their business.

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newsagency of the future

Advice for leveraging Christmas now

Here is a small selection of some of the Christmas marketing and management advice that is part of the newsXpress store management / advice kit:

  1. Always:
    1. Pitch 3 Christmas cards at the counter, on the newsXpress stand – carefully selected, changed weekly.
    2. Have gift wrap tape with wrapping paper.
    3. Have a selection wrapping paper and bags with cards, at the counter and with newspapers.
    4. Run your loyalty programs through Christmas – to bring them back.
    5. Make the shop smell like Christmas.
    6. Keep all everyday and lifestyle cards up – they sell through.
  2. Let your customers help each other. Setup a whiteboard or sheets of butcher’s paper, yes keep it simple. Get customers to write gift suggestions under different age/gender groups. For example: Girls 18 – 25, Boys 55+. Encourage your customers to help each other through their suggestions.
  3. Facilitate sharing stories. Find space in your shop for customers to share their Christmas stories. It could be a story wall inside or in front of the shop. This initiative encourages storytelling by locals and better connects the business with the community.
  4. Share Christmas recipes. Each week for, say, four weeks, give customers a family Christmas recipe. This personalises Christmas in your business, creates a talking point and makes shopping with you different to your bigger competitors.
  5. Help people rest and recharge. Create a Christmas shopping rest and recovery zone. Offer free tea, coffee, water and something to eat. Encourage people to take a break in your shop – without any obligation for them to spend money with you.

I am sharing this today to encourage others to think about and engage with Christmas 2020. It’s an odd year and results will benefit from fresh, not your usual, engagement.

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marketing

Friday 13th sale a hit

We ran an online only sale for 24 hours through Friday November 13th. The offer was simple, 13% off for a product category with a GP% of 55%. We did $3,675.00 over the 24 hours. Marketing spend was $0.00. We used fun and targeted free social media posts.

Online is key in our businesses for finding shoppers we would otherwise not reach and driving efficiency from existing infrastructure.

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marketing

Attracting shoppers to the newsagency using video

Here’s a video I made this week for my Westfield Southland business. I shot it on my phone, tweaked the visit using iMovie and then added text and music using the Promo platform. The goal of the video is to use ‘retail theatre’ to reflect range, encouraging that any Christmas card need could be satisfied in our shop.

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marketing

Ovato rights issue backed by Mercury Capital

A major announcement impacting Ovato released this afternoon with the company announcing a rights issue to be backed by mercury Capital, owners of Are media (formerly Bauer).

Click here for the creditors’ scheme of arrangement document as lodged with the ASX.

This line from the release release is telling: The plan would provide a viable future for Ovato and prevent possible insolvency. 

Ovato announces plans for $40 million rights issue and restructure

Ovato Limited, one of Australia’s largest print and distribution businesses, today announced a plan for a $40 million rights issue and restructure aimed at saving 900 jobs in the Australian manufacturing industry.

The plan would provide a viable future for Ovato and prevent possible insolvency. The plan includes 300 redundancies primarily through the closure of the Clayton printing plant in Melbourne.

The majority Ovato shareholder, the Hannan family, and a Mercury Capital entity Are Media Pty Limited have agreed to underwrite $35 million of the rights issue.

The Scheme is subject to completion of the rights issue and approval by creditors and the Supreme Court of NSW.

The Managing Director of Ovato, Mr Kevin Slaven, said:

“Print-based industries have been significantly affected in recent years and the COVID-19 pandemic has increased the pain this year for many parts of our group.

“Our industry has gone about as far as it can with mergers and consolidations in the last five years. Ovato has suffered losses for several years because of the costs of measures to meet the reduced demand for printed communications. This restructure allows for the company to get back to profitability and a sustainable future.

“Unfortunately, it means that over 300 employees will lose their jobs. However, the restructure will save 900 other jobs because the company would be facing an uncertain future without the restructure we are proposing.

“The proposed new equity, underwritten by two significant players in the printing and media sectors, together with the indicative support of our major suppliers and financiers to restructure our balance sheet, provides the foundation for a viable, sustainable and exciting future for our Group.

“Critical to the implementation of the Scheme, there will be no impact on our customers or all other suppliers outside of the Scheme, other than the positive impact of providing the Company with a stronger balance sheet and a viable, sustainable future. Our view, and the view of the independent expert, is that without this Scheme, the outlook for the whole group is unpalatable. We have searched for alternative solutions to the massive disruption in our industry, but they were unworkable.

“The Scheme will reduce our cost base, make us more sustainable and provide customers, suppliers and the 900 remaining staff certainty around a viable and profitable future.”

Ovato, which operates in Australia and New Zealand with print, distribution and marketing services. Ovato made a net loss after tax of $108.8 million last financial year, on revenue of $539.3 million. Creditors will meet on 30 November. All Ovato businesses outside of the Australian print operations are unaffected by the restructure.

UPDATE: November 13, 2020:

My view is that we need to consider what is happening with Ovato in the context of my recent post: What if the most important stream of revenue for your business was cut off overnight?. Okay, this may not be overnight, and it relies on a truckload of assumption … but what if Mercury get into a position of significant influence over Ovato? What if they saw a brighter future for top selling magazines through Australia Post, Supermarkets and Convenience, with newsagents way down the line?

I know the folks at Ovato will say that is hot a consideration. I accept that in their offices it would not be a consideration. But, what if Mercury gained a position of influence. It is what Mercury wants that would matter more.

Ovato is two main businesses print and distribution. I suspect that given the pivot of supermarkets and mass retail away from catalogues and flyers the print business is challenges. I suspect the magazine distribution part of distribution is doing well. However, that business is currently tied to the print business.

While I am no accountant or business strategy expert, what if the magazine distribution part of the business was spun out of a Mercury influenced Ovato, what would that look like for Mercury, their Are media business and for magazine distribution.

This is all speculation.

I have read a chunk of the Project Walker document. While it is considerable, 624 pages, it does not address how this may ultimately play out. It certainly speaks to the immediate need. Does it speak to what actually matters to us.

Ovato has a cash challenge brought on by decay within its core businesses and accelerated by Covid. In the print part of the business especially it appears the company did not have a solid plan b in the event of the lost of an important revenue stream.

What was lodged with the ASX yesterday represents an early step. The next few weeks will be interesting for all involved with the business.

From a newsagent perspective, I am keen to hear what Mercury Capital has to say, in particular about the future of the magazine distribution side of the Ovato business. Had Are media not pursured the Australia Post trial I would be less concerned.

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magazines

Late newspapers today in NSW

Today’s Daily Telegraph was printed hours late, reportedly because of the State of Origin.

As a consequence, you have newspapers being delivered now and, likely until mid morning. From a workplace health and safety perspective this is not ideal. You have more traffic on the road now at 8am compared to 5am, plus more pedestrians as kids are off to school.

Already, newsagencies are being hit with calls from irate customers. I suspect the publishers will be, too.

Newsagents have contacted me, frustrated with poor communication from News Corp.

What a mess.

If you are a newspaper customer and reading this, please don’t be anger at your local newsagent. The lateness is 100% the fault of the newspaper publisher.

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Newspaper distribution

Challenging financials from GNS

Several newsagents have sent me the GNS annual report for the year to June 30, 2020. It details a decline in revenue and an increase in losses.

With all newsagents remaining open through Covid and many doing so well that they did not qualify for JobKeeper, it is surprising to see the extent of the GNS losses. But … the business is going through realignment so time may show these results to be transitory.

The note in the annual report about the reduction in the number of newsagencies cited as a material risk needs to be noted:

For what it’s worth, I think the company continues fail on the technology front. Smarter and more modern engagement with retailers, including newsagents could reduce leakage to other suppliers, increase purchase, and provide data that can be leveraged to help newsagents increase stationery sales.

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Stationery

$500 a day in revenue before opening the shop each day last week

We have booked more than $500 in revenue every day for the last seven days between when we closed the night before and opening the next morning. These are online sales. On three days, it was more than $1,000 in revenue.

Gross profit percentage for the products is, 50%.

There is no retain penance space cost as online uses existing retail space that is required anyway.

The labour cost is minimal with it being accounted through everyday roster management at the store.

While some purchases are click and collect, the majority ship to people who live hours, sometimes days, away.

I know that my shop is not alone in our channel achieving these numbers and more.

We are not yet where we know we can be. We think that, with little investment, we can easily double the results of this online business.

It is essential that every newsagency business has an online outlet and that this is not represented as an online newsagency. Those having the most success online play outside the confines, assumptions and history related to the channel.

Online revenue is there for the harvesting. Sure, it is hard work, but it can be done on a minimal budget. The most important investments are creativity and strategy.

There is what I’d describe as a dopamine hit when I open emails in the morning and see the online sales from overnight.

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Newsagency management

There are signs major landlords are scrambling to appeal to newsagents

Newsagents in two different large capital city shopping centres received revised offers from their respective landlords last week to entice them to stay in the centre.

In each case their lease was ending and the newsagents had advised they would not continue because of the high occupancy cost.

\For months the respective landlords said there was no room to move and then, at the last minute, they blocked and offered a substantially discounted offer.

What makes these cases different is that the discounted offer is a discount on base rent, not some manipulated pitch that enables the landlord to claim higher value for the space than what is actually paid.

If what I’m told Wass pitched last week is a trend, it would be good news for newsagents in shopping centres.

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retail leases

It is great to see a magazine publisher support newsagents

The publisher of the AFL Record has consistently promoted newsagents on social media through Covid. They have directly promoted our channel as the place to purchase their popular title.

I wish more magazine publishers would promote our channel direct directly and consistently.

Kudos SEN for your support of our small business channel with posts like this on twitter:

And posts like this on Facebook:

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magazines

Has an appeal lodged by an existing lottery retailer to Tabcorp or Tatts before them against a new lottery outlet ever succeeded

I heard from a newsagent last week of another appeal lost, with Tabcorp approving a new outlet nearby, another of the fuel outlets that run 24/7.

The newsagent is gutted. They lodged an excellent appeal. Their case was well made and backed by evidence. Their sales numbers are excellent.

Based on my knowledge of the situation, I expect that the new outlet will drive the existing outlet to investor time to maintain (or grow) lottery sales, meaning the new outlet increases operating costs for the existing outlet.

I see no sense in this particular decision. I have no confidence whatsoever that the folks at Tabcorp actually considered the appeal from the existing retailer.

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Ethics

Why Woo Commerce (WordPress) may not be a good website platform for newsagents

The website development side of my newsagency software company has developed websites for many retail businesses. It is a tech. partner for Shopify, Magento and WooCommerce.

While each platform serves a different need, Shopify is the widest used in the small business retail space by far. Magento is good for complex requirements, but maintenance of a Memento website will require a developer. Shopify can be maintained, modified and enhanced without web developer skills.

WooCommerce will require a developer for site maintenance. It also does not have as rich a support network as Shopify.

In our experience, small business retailers can achieve better, more cost effective, commercial outcomes with a Shopify website than a WooCommerce website.

I mention this today because in my experience local web developers are more likely to recommend the WooCommerce platform. I think they do this because it is better for them commercially in that web development is often their prime source of income. A Shopify website will not drive repeat business for them from a customer whereas a WooCommerce website is more likely to.

A newsagent I spoke to recently told me they were paying $9,000 for a WooCommerce website. That same site from my company would have cost $5,000, or even $2,500 if they contracted for it as a newsXpress member because of a half price deal at the time.

My point is shop around, ask a ton of questions. Be sure to understand on-going maintenance costs. If they say you can maintain the site yourself, ask them to show you how to change the look and feel, how to add a new web page, how to change categories. Being shown how to do this will, for most newsagents show them that a WooCommerce website platform is not the right fit for them.

I don’t have a vested stake in this in that the web team in my company is skilled in Magento, Woo and Shopify as well as the even more complex and technical native web development. That team has a full room of booked business already.

There are many Shopify website developers out there you should consider before a WooCommerce developer.

A challenge in this website space is that often it is a friend, or friend of a friend, or family member involved.  They may have the best of intentions in recommending WooCommerce. For the reasons outlined already, WooCommerce is not a platform I recommend for retail newsagency website development.

Be careful. Do your research. Get all commitments in writing. If you are not sure, delay your decision.

If you have some software development skills, then Woo could be perfect for you to create your website yourself.

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Ethics

How does it feel to be open again?

On one day last week we counted How does it feel to be open again? asked of us more than. 50 times. Some who asked had been in plenty of time through lockdown, reminding us that retail sales counter conversation is often by rote and not expecting actual engagement.

The masks helped hide our responses.

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Fun

Fighting for a local newspaper

Australian Story on ABC TV next Monday looks like a good story about a local newspaper in Broken Hill fighting for survival.

Fight for the Truth
Five hundred kilometres from the nearest capital city, the outback mining town of Broken Hill is fighting to save its only newspaper.

For over a hundred years, the Barrier Truth has told the town’s stories, documented wars, droughts and the Depression, and recorded the lives and deaths of its citizens.

But when the pandemic struck, advertising revenue collapsed, forcing the newspaper to shut down.

Former Broken Hill resident and mining executive Robert Williamson heard about the community’s distress and raised enough money to restart the printing presses temporarily.

Now the newspaper’s union owners face a tough decision: should they sell their beloved paper to private interests?

Airs Monday November 9, 8pm (AEDT), on ABCTV and iview.

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Newspapers

News Corp. Q1 FY 2021 results

The latest results posted by News Corp. speak to challenges for the company in the print space with newspaper revenue down 20% and the benefits leveraged by the company in the digital subscription space.

The results are worth a read by newsagents as they provides context for understanding the focus of the company – digital.

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Media disruption

Magazine theft at Westfield Southland, VIC

Someone broke into the storage cage near our Southland newsagency in Victoria, when no one was around and before we open, cut open bundles of magazines delivered to us and stole almost all of our delivery that was due on sale  yesterday morning.

We have the thief on camera doing this and removing a considerable value of stock.

We have reported the matter to the police and provided the security footage.

It’s clear from the evidence what they were doing and what they were looking for.

Given that the volume stock taken would only be of value to a retailer, we are considering putting the evidence in the public domain. It’s something we are discussing with the police.

I hope the police identify and catch the person involved. We will do everything possible to support them.

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magazines

News Corp. and IGA giving away newspapers, again!

I have seen several IGA supermarkets promoting free News Corp. newspapers for shoppers who spend $20 or more in-store at the IGA.

One newsagent told me that in their situation, two doors away from an IGA running the promotion, they have seen News Corp. sales decline – they think because of the promotion.

I get that News Corp. does what it needs to do to achieve circulation / readership goals for ad revenue targets. I think the regularity of these deals speak to challenges for the company getting people to pay for its product.

What is a newspaper worth? Shop here and you pay $2.00. Shop at IGA for it’s free if you spend more than $20.00.

What diminishes the value of the newspaper product further in my opinion is the mechanic of the free paper at the IGA. The offer is not consistent. Sometimes it is offered while other times it is not. The wording is especially inconsistent.

That checkout counter offer of the free paper opens conversations about the papers and there is where brand damage can be delivered. Simply by offering a free News Corp. paper invites a response. Given the extent of growing negative feelings toward News Corp. in some locations this year, I would have thought that opening the door for sharing opinions was not ideal.

A quick check of Twitter shows plenty of people talking about the latest News Corp. giveaway, like this one:

And this one:

Yes, these types of deals have been around for years. That does not mean we should ignore them and consider the challenge they present to retail newsagents.

Oh, and some in News Corp. may say the free paper today could convert someone who goes on to purchase from the newsagent in the future. To this I would say, show me the evidence of this. Like the claims for trickle-down economics, I suspect it is wishful thinking not backed by evidence.

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Newspapers

What if the most important stream of revenue for your business was cut off overnight?

Hundreds of Australian businesses yesterday discovered that China was blocking their exporting of products to that country. According to news reports, Australian wine, copper, barley, coal, sugar, timber and lobster are set to be banned from Friday.

This is dreadful news for the businesses, those who work for them and the communities that rely on them for income and purchases. The ramifications across Australia could be extraordinary.

Hearing the news of the move by China, I wondered – what would happen to your business if a key income stream was cut off overnight?

Would your business survive? Do you have a plan B? Can you move quickly enough to recover? Were you too exposed to and too reliant on the key revenue stream?

These are questions you can discuss with clarity with hindsight. Better still, they are questions you can discuss in advance.

I raise the questions today because considering them before you face the challenges being faced right now by Australian exporters of wine, copper, barley, coal, sugar, timber and lobster gives you the opportunity today to be less reliant on a single revenue stream.

I get that this can read as a ho-hum topic, something not worth worrying about today. However, I bet there are wine makers, sugar farmers and fishermen who several days ago would have thought the topic ho-hum too.

What if the most important revenue stream to your business was cut off overnight, without notice?

Actions I think anyone reading this could consider include:

  1. Assess income to understand the income category streams on which the business most relies and take immediate steps to broaden these.
  2. Assess income sources. In retail especially most income comes from a shop or physical presence. Broaden this, rely on more than the physical presence.
  3. Assess the importance of suppliers by looking at percentage of revenue attached to each and taking steps to broaden these.
  4. Look at your business finances and consider the impact if any supporting finance arrangement was removed overnight.
  5. Workshop with key people as to what it would mean if any supplier was cut off from you or if any product category or brand was overnight stripped from your business. Those participating in this need to challenge each other.

In terms of the situation that has emerged in China this week, we need to look at our reliance on product from China, especially is we rely on people connected with wine, copper, barley, coal, sugar, timber and lobster. For example, if we have customers who work in wine businesses that export to China. How will they feel purchasing product from us that are sourced from China when China has struck so hard at the core of their income source?

What has happened in China is a reason for us to take stock, look more carefully at our businesses, and ensure that we are better structured to trade through unexpected decisions by others.

A personal story: Decades ago, my software company developed software for radiology practices, managing patient accounts and reports on x-rays. I wrote a word processor to make it easier and faster for radiologists to write report. It was a hit, gaining terrific early sales. A year and a half in, an international x-ray film supplier offered radiology practices free software from the US if they contracted to buy their film for 5 years. Our sales stopped overnight. I decided then that my company would never rely on a single customer or a single channel for the majority of business. It’s why we are now in 12 specialty retail channels, why we only sell to sell business retailers and why we will not borrow to fund the business.

Footnote: I wrote this for newsXpress members, as part of on-going strategic planning advice for members of that retail community. I share it here because of the many communities in Australia today confronted by the challenge presented by China.

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Newsagency challenges

Be a card giver and learn more about the category

A newsagent colleague once said to me that they never give cards and don’t understand people who do.

It was funny at the time. Then, their card sales were falling and they had one less reference point for understanding why.

To me, a test of the card range I have in-store is how many cards I would happily purchase from my business. While there are, for sure, occasions when I will want a niche card that I am unlikely to stock, for everyday type purposes I should be able to buy from myself.

Of course, it starts with being a card giver. Be this person and shop in your own shop and it will influence decisions you make about your card range. My advice now to any newsagent who says to me that they are not a card giver is that they are missing out on valuable consumer research.

I guarantee that if you start buying cards from yourself and actually sending them you will seek to drive changes in your card range. This is good for your business as it engages you in card range decisions. Often, newsagents do not have themselves situated in this role.

It’s your retail space. You pay for the inventory. You bank the results of sales. It makes sense that you are in the driver’s seat for the best margin product category you have in the shop.

This past weekend I wanted a thank you card. I needed something that set a specific tone. I found the perfect card. The search revealed some changes that could broaden the reach of what we have. While I may have noticed the need had I been looking to buy a card, I suspect it is that I was looking as a customer that helped me see more.

if you are not a card giver, be a card giver and be open for what you learn from the experience.

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Greeting Cards

GiftWrap tape tips for newsagents

Take a moment to check that you have your Scotch GiftWrap tape placed for success. But first, why Scotch? It is the most recognisable tape brand, by far, the most trusted. It is an easy sell, a mush-have for this time of year. You can maximise your Scotch GiftWrap tape success with multiple location placements in-store:

  1. At the sales counter.
  2. With roll wrap – several placements.
  3. With newspapers.
  4. On your tape wall.

Most purchases this time of the year will be by impulse, if you have positioned product to achieve this.

A couple of minutes on the shop floor can drive good returns.

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Newsagency management

Supermarket removes free newspapers and magazines from its shelves

In another move against print media in supermarkets, the UK Kroger group has removed free newspapers and magazines from its stores. Check out this report from earlier this year.

Kroger will be removing free newspapers from all of its stores, effective Oct. 15. Locally, those publications include The Memphis Flyer, Focus, Memphis Parent, Memphis Health & Fitness, and Best Times.

“We are removing the publication racks from our stores because more publications continue to shift to digital formats, resulting in less customers using the products,” said Teresa Dickerson, corporate affairs manager of Kroger’s Delta division.

Even so, the move may hurt local news organizations.

“It’s a huge blow to Health and Fitness because we move 20,000 magazines a month out of there,” said Amy Goode, the publisher of Health and Fitness.

Free publications rely on a paid advertising business model: Advertisers buy ads with certain assurances that their marketing messages will reach a certain number of customers. This is why having a reliable, wide-ranging distribution point such as Kroger is so important.

I say it is another blow because of moves announced earlier about a branch of Aldi getting out of newspapers.

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magazines

7 principles to help local retail businesses through the Covid recession.

I get it, Australia is in a recession, a Covid recession brought on by the pandemic and responses to it here and overseas. Okay, some say we are out of recession already. Who really knows? To ma ny, the recession is real and present.

Relentlessly, media outlets overload us with recession stories, fuelling worry and anxiety and challenging consumer confidence.

It’s tempting to get drawn to the doom and gloom stories, to amplify the woe is me narrative.

Plenty of people in business, especially small business, prefer to look ahead, to focus on the other side of the recession as it is that view of what could be that motivates.

I think a back to basics approach is what is needed to get us through the recession. I think it’s right for our business, the retail shops I own and for the many local businesses I serve.

The back to basics guiding principles I share here are focussed on this, focussed on providing sure footing today and encouraging optimism for tomorrow.

This is not a list from which you choose what you like. My advice is that you do everything on this list, because together they provide the best chance of navigating the recession well.

  1. Nurture what makes the business moneyand fix or stop what does not make the business money. Leverage strengths. Fix or eliminate weaknesses.
  2. Embrace ways tobroaden the reach of the business.
  3. Makesafe decisions, decisions you know will work. For example, buy well. That is, buy what will sell easily, quickly.
  4. Embrace ways you canadd value to what you sell without spending more.
  5. Be frugal. Before every spending decision ask 2 questions: do we need this? Will this add value? Review every business expense. Cut those that do not add value.
  6. Your next step is in front of you. Look ahead, not behind. Talk up, not down.
  7. If you feel overwhelmed, take it one step at a time. Every day, do something that makes you happy.

When should you start? Now. But not alone. This is a whole of business project. Involve the whole team and embrace the 10 points at every opportunity.

How do I know these principles work? I’ve traded through two recessions, one country wide and the other sector wide. I’ve also traded through Covid with excellent results – because businesses I am connected with embraced these principles back in early March 2020.

Let’s take a moment to unpack principle #3, make safe decisions. Safe decisions are those you can bet on because they work every time. They may not be exciting, but they are safe. They may not be the best margin, but they are safe. Safe decisions are all about certainty, providing a small step that is stable. Put a few of those in a row and you feel better. Feeling better is key to helping you navigate the Covid recession.

While I understand the value of news, there may be value in consuming less news, staying away from the negative stories. Your success is the most important news right now.

7 likes
Newsagency management