Here’s a video of an AI bot navigating cancelling a New York Times subscription

Now, this is relevant because of the barriers newspaper publishers place in front of those who wish to cancel their subscription. Both News Corp. and Nine Media deploy time wasting barriers to those wishing to cancel a subscription, I’ve experienced it myself. As the video shows, an AI bot has more energy for the process.

Here is a DoNotPay GPT-4 bot negotiating with the New York Times to cancel my subscription.

It is ridiculous you have to chat with a customer service agent to cancel.

Fortunately, A.I. will end dark patterns, because it doesn’t give up as easily as a human! pic.twitter.com/lUNqtJQ9Pb

— Joshua Browder (@jbrowder1) May 12, 2023