Some retailers in line for an additional lottery terminal since mid 2020 have been wondering why they are yet to receive the much-needed additional terminal.
It turns our Tabcorp decided to review the process through which it assessed additional terminal requests. This decision to review stopped the sending of additional terminals that had already been approved.
In the meantime, there appears to be no delay to new location approvals. Hmm …
This video released earlier today is part of a series of collateral from my POS software supporting the shop local narrative.
This video is a 14 minute except from a 41 minute video released to Washington Post subscribers in which they meticulously lay out what happened in the attack on the US capitol. As a WaPo subscriber, I have seen the full length video. It is chilling. It is also representative of excellent, fact-based, journalism, for which I am happy to pay.
This is the challenge for commercial news outlets, creating genuinely valuable content that people can trust.
I’ve had 8 people ask about buying the latest edition of the US Vogue magazine, the issue featuring incoming Vice President Kamala Harris on the cover. A couple those inquiring made it clear they didn’t care about the price.
It’s in situations like that I’d love an online portal through we could demand order single issues with certainty, even with a firm sale requirement. I am sure we could grow magazine sales. It would be easy to setup and run.
There have been several articles about greeting card sales I the US during the pandemic that are worth reading:
As I go through data for the Q4 2020 newsagency sales benchmark the results in Australia are similar to what you will see in the above articles. Not in all stores but most. The growth was most prevalent in the stores with a stronger gift and giving success as the two go hand in hand.
The card category has had a good covid. Sales are up, hopefully in a way that sticks through 2021.
Across in the UK, the news is not so good with City A.M. reporting a tough year for Card Factory, the card retailer now supplying the reject Shop in Australia with cards.
Closed stores over the Christmas period meant Card Factory suffered significant losses, sending its shares down 4.1 per cent this morning.
Card Factory experienced a year-on-year decline of over 38 per cent, where forced store closures prohibited openings for 37 per cent of available trading days.
Sales over the eleven-month period fell from almost £425m in 2019 to £281m in 2020.
The greeting card retailer said it expected to report a loss before tax of around £10m for the year, compared with a pre-tax profit of over £65m a year earlier.
Executive chairman, Paul Moody, remains convinced that Card Factory resonates strongly with its customers and will bounce back from a tough year.
He said: “Despite the obvious uncertainties in the first half of 2021, I am confident that we have the opportunity to return the business to sustainable profitable growth and will do all that is necessary in the near term to ensure that we can maximise that opportunity.”
Card Factory’s online services performed very strongly, achieving like-for-like sales growth of 137 per cent during the same period.
Another Woolworths Metro store in Sydney is going cashless. The announcement of the move is kicking up a storm on social media with over 2,000 tweets yesterday in a few hours.
It will be interesting to see how this plays out for the company. In several US cities now regulations have been passed requiring cashless retailers to have a facility for taking cash from people who request that.
Following relentless lobbying by News, Nine and some other commercial news outlets, agreement was reached for Google and Facebook to pay a fee for news stories to appear in search results.
Now, a few weeks later, Google is said to be trialling eliminating some news outlets from search results. It’s a kind of careful what you wish for moment.
This story has a bit to play out yet. It will be interesting to watch and see where it lands.
More overseas trade shows have been delayed as retailers and wholesalers deal with Covid challenges.
The New York Toy Fair, a key buying event for Australian toy wholesalers, has been moved two months. Some expect it to be delayed further. Some suppliers are not waiting and have scheduled their own online events at the timing of the original Fair – Mid February.
While trade show delays here in Australia impact retailers and suppliers, it is the overseas fairs that impact suppliers.
This time of the year, January through early March, it is not unusual for buyers from Australian businesses to be overseas for almost the whole time bouncing between trade shows. that is not happening this year. This will play out in terms of product ranges we see available.
the product catgegories most challenges by this disruption are gifts, homewares, toys and games.
The thread was drawn to my attention when a journalist tagged me in a comment. The whole thread makes for interesting reading. The original poster has 260 Twitter followers. Looking at the comments and re-tweets, it has reached tens of thousands. That in itself is a story about the ripple impact of social media.
Unsold Herald Sun, The Australian and The Age newspapers from the weekend outside my local newsagent (inner Melb). The Age ones are the two piles furthest away – all the rest are Murdoch papers. 👏👏👏@DaveMilbo @deniseshrivell pic.twitter.com/NDaf5H2d2c
— Carolyn Wood (@CannieW54) January 13, 2021
I know newspapers are important to you, but I’d like you to consider no longer stocking Murdoch newspapers, especially The Australian.
The request was as simple as that. Gentle. Respectful. Straight forward.
I asked why. They said what has happened in the US triggered them into action. They are, apparently, going around other newsagents and retailers and making the same request.
While in our case it is only one person, I wonder if more will make this request, especially in Victoria where the Murdoch press campaign and disinformation against the state government was extraordinary.
The campaign against The Sun in the UK started small and local. Now, it’s got quit the following.
Reed announced a delay two months today:
This week has been pivotal in our planning for the upcoming Reed Gift Fairs event, scheduled for 20-23 February 2021. Unfortunately, it has become clear that the recent COVID-19 outbreaks are having an impact on our community sentiment.Prior to these recent outbreaks of COVID-19, we were optimistic that Reed Gift Fairs Sydney would run safely and successfully next month. While we continue to have permission to operate the event under our detailed covid-safe plan with the venue and NSW government, with many of our community based interstate, border closures now mean they may be unable to attend in February. As a result, Reed Exhibitions has taken the difficult decision to revise the show timing and with this in mind, we will be moving Reed Gift Fairs Sydney to the new dates of 17- 20 April 2021, co-located with Life Instyle at the ICC Sydney.While we understand that this is disappointing news for all concerned, we have as always, built a contingency plan to ensure that we are still able to support our customers over the coming months. Although the impacts of COVID-19 will be with us for longer than anyone may have originally expected, it is imperative that we work together to get back to business in the best way possible.Why April?A survey to our retailers at the end of last year showed a strong need for a Sydney show in 2021, with 75% indicating that April would be the preferred alternative month that would allow them to still achieve their business objectives, if we were prevented from running in our usual February dates. Additionally, not only does it give us another 8 weeks for the current pandemic conditions to come under control, it also does not sit too far outside the traditional buying period for many of our customers.Reed Exhibitions remains committed to helping our exhibitors and retailers transact in these difficult times. Therefore, we are offering you a digital solution from February and a face-to-face solution in April. To help bridge the gap between now and April and to ensure we are still supporting your business sourcing needs during the traditional February buying period, we will proceed with the release of our Big Book – Digital Edition, along with our online Exhibitor Directory as scheduled.Further information will be shared in the coming weeks and we hope to see you in April. If you have any questions, please do not hesitate to contact our Customer Service Team on 02 9422 8686.We thank our community once again for all of your patience and encouragement during this time and we look forward to your continued support over the coming months.
Not proceeding in February was the only option from a couple of weeks ago.
I moved house this week and the real estate business, Belle Property, gave me a copy of Belle magazine as part of their welcome gift hamper. It makes sense given their name. The magazine reinforced their brand.
The experience reminded me that local businesses can buy magazines for all sorts of reasons.
Local newsagents are well positioned to leverage these opportunities.
Here is a video of a discussion I had yesterday exploring the impact newsXpress has on member businesses. we look at the performance over the last quarter of last year compared to the same period in 2019.
There is much more that could be shared, including even greater successes as well as a more gradual detail. Think of this video as the start of a conversation abut the difference an engaged marketing group can make with engaged newsagents keen for change.
I am sharing this video to show the great success regional newsagents have made for themselves, to celebrate it and to reflect how far each of these businesses has transformed from what we used to think of as newsagencies.
Upright (rated 8.5/10 on IMDB) is a terrific Australian mini-series released through Foxtel last year and more more widely available. It was made, in part, with funding from Lotterywest.
If I was a lottery retailer, I’d be promoting that I am grateful to customers for their Lotterywest support that enables Aussie stories like Upright to be told. It is this type of social media post that deepens the emotional connection with lottery ticket purchase.
Thinking about some of the comments recently published at this blog I thought I’d check the current traffic landing here. I’ve not looked for a couple of years since I don’t write most of what I write seeing to drive traffic.
Currently, this blog is landing in excess of 11,500 visitors a day, as measured by professional web traffic tools.
One traffic analysis tool that I use in my POS software company tracks ‘competitor’ sites as it sees competitors – based on common keywords. While Newspaper attracts more daily visits, this blog offers more keywords and achieves greater dwell time, which indicates more reading.
Looking at the 14,000+ keywords Google indexes from this blog, the mix is interesting and diverse. Even this list of the first few keywords shops not only the traffic generators but the number of daily searches in Australia for each.
Now, let’s scroll down to the 45th page of this keyword report and look at the tip of the tail of keywords.
I share all of this information with you today for several reasons:
If you are considering joining a newsagency marketing group this year, any newsagency marketing group, join me tomorrow, Tuesday jan. 12 at 10:30am, for a Zoom meeting where the newsXpress services and engagement opportunities will be shared and discussed:
https://zoom.us/j/95381467491?pwd=WEZDbEtWS0ovSmR0VjEyREg2bzE3dz09
Meeting ID: 953 8146 7491 Passcode: 861573
newsXpress is a newsagency marketing group offering business transformation advice and help, access to new suppliers through which you can attract new shoppers, encouragement, display advice and much more.
Nothing it does or or suggests is mandatory. You get to run your business the way you choose. The difference is you have options and opportunities from which you can choose as appropriate.
Click here for a refreshed document outlining what newsXpress offers members in 2021.
It is terrific seeing the Naracoorte News going strong. remember, this newspaper was launched in the middle of Covid last year, in response to a local newspaper closing. I love their listing at their website of retailers carrying Naracoorte News.
I also love their approach to encouraging local business support, through their sponsorship program. This is smart for them and smart for local businesses.
Local newspapers like the Naracoorte News are vital to local communities. I hope it continues to thrive.
Sales of tea towels and related products have been excellent these last six months. Early data indicate the success is continuing, for plenty of stores.
Often, 2 and 3 are purchased in a transaction and half purchases are males for themselves, because they like the designs. Some even said they would put the tea towel in a frame for their man cave.
For what it’s worth, my take on the success is that it is due to:
FYI the photo is from my own high street store, from a couple of days ago.
A common mistake retailers make with their online businesses is product photos. More often than not the photos are awful – often poor resolution, too much other stuff in the photo or not unique to the business.
Here are my tips:
There are plenty of ways to quickly and easily clear the background. I have a commercial Canva licence. The above second photo took 5 seconds.
Several newsagents have contacted me re a shortage of masks for store staff. My advice is if you are in a marketing group, check with them urgently as they are likely to have suppliers with mask stock. I know from a newsXpress perspective there are six with stock of disposables well as reusable masks. newsXpress itself hold stock for emergency supply too.
This move makes sense given recent developments. watch for an announcement from Reed.
If you are shopping for back to school supplies, please shop your local newsagency, yes your local newsagency.
Your local newsagency will be most likely locally owned and locally connected and supportive of local community groups.
Sure some overseas companies and big national retailers will claim their products are cheaper. Sometimes, price does not make something cheaper. One shopper told me recently about a stationery item they bought a while from a national retailer than was 10% cheaper than our price. The item broke after a few days. They then bought from us and the replaced item is still going strong, months later.
Oh, and if you think the local newsagency is some old and out of date shop from the past, think again. Many local Aussie newsagencies have changed, offering brand name stationery you can trust, on-trend gifts you will love to give and the most amazing range of cards you will see.
Yes, the local Australian newsagency has changed. Well, most have changed. They are fun places to shop, fresh, current and relevant to the needs of 2021.
For back to school stationery needs, start at your local newsagency. Supporting them helps them support your local school community. You see that every day through local newsagent support for school students, school groups. Every day newsagents are asked for support and donations for local community groups, including school groups. They can only do this if there is robust local support for their businesses.
Please don’t be duped by the truckloads of cash poured into advertising by competitors chasing your back to school spend. They have the cash to do this, to make it look like they have good products and good prices. Often, when they say they will price match, they don’t sell the same brands, often selling cheap imported products only available through them.
Your local newsagent is a perfect place to shop for back to school for quality, service and community connection.
Now, if you are preparing to comment to say that the local newsagency is dead, out of date, expensive or in some other way failed, please don’t. Too often, former newsagents and failed newsagents hop on here to try and bring down the channel they left.
Your local Australian newsagency is most likely offering a fresh retail experience to the one you remember. If you are looking for back to school products, start there, start local, at your local Aussie newsagency.
A colleague shared this with me yesterday …
BORDER CLOSURES ARE CRIPPLING BORDER COMMUNITIES.
BORDER COMMUNITIES EITHER CLOSED, SERIOUSLY DISRUPTED OR RESTRICTED FOR 38 WEEKS
I call on all State and Federal Governments to have a nationwide plan of action to deal with small COVID outbreaks in the future other than to just close borders with neighbouring states, the biggest impact of closing borders is to once again negatively impact small regional communities who are bearing the brunt of these decisions unnecessarily.
Border communities have just become punching bags caught in the political crossfire of city centric politicians. Politicians on both sides of our river are making decisions with no consideration of the economic and social impact that this is having on our communities whilst hiding behind the rhetoric of protecting the majority, who happen to live in our larger cities.
Depression and anxiety are being exacerbated by the ongoing uncertainty of Border closures. Our families and communities are now experiencing extreme hardship and there is no end in sight. Our community has faced too many barriers over 38 weeks, and we are not getting the support or attention we need.
On the 31st December 2020 at 3pm, the Victorian Government announced a hard border closure to NSW. More than 3,000 tourists had to pack up and flee our small town to make it over the Border before midnight. Millions of dollars in revenue were lost from our community overnight and not least of all many families annual holiday was stripped from them with very little consideration of the impact this will have on these families who have had significant imposts placed on their freedoms for the majority of this 2020.
We are only 6 days into 2021 and already our business has suffered a 55% reduction in sales for the same period last year, whilst much resilience has been shown by many businesses in 2020 the most frustrating part of this latest situation is that it has been created by a poorly considered government decision.
Local communities and businesses have been extremely resilient and creative to ensure their survival, it is now time for all levels of state and federal Governments to step up and show some real leadership on this matter, not just play popularity politics.
With interstate travel restricted and visitor traffic limited, It is no wonder some suppliers are cancelling or re-thinking plans to participate in the trade shows next month.
I’d normally attend with 30 or 40 colleagues. None are attending. In my own case, the prospect of a 14 day quarantine requirement being lifted by then are slim, certainly good doubtful to risk making all of the necessary arrangements.
Smart suppliers have virtual plans in place. Some have already engaged and are pitching what they would otherwise have launched in February. Those without a contingency plan will miss out on business.
Even if you can get to the show, the value for supplies looks likely to be compromised with reduced numbers allowed on each stand. Several suppliers have raised this with me this week – saying the restrictions make attending uneconomic for them.
These are not unique challenges for Australia. It is major trade show season for toys, gifts, gave and related products in the US, UK, Hong Kong and China. Almost every trade show event is focussed on virtual engagement.
It is kinda surprising that Reed and AGHA proceed as they did. Some other major Aussie trade shows in this first quarter decided to go virtual.
Anti-maskers tend to be loud and rude in retail, on to of being ignorant.
I’ll shop where I want. You can’t make me wear a mask, said the thirty-something shopper who was asked to leave for not wearing a mask. Go fuck yourself loser, they said as they stormed out.
I shouldn’t have to wear a mask, they are uncomfortable, said the sixty or seventy-something shopper. When asked leave, they retorted, this is the last time I shop here. This was in Victoria yesterday, where masks in shops are mandated by law.
It’s a hoax, it’s all a hoax, masks are a joke, they want you to choke. The person shouting this at the entrance to the shop was wearing a bandage as if to hide their identity but not and a mask. They were going from shop to shop shouting this.
Don’t shop here. It’s run by a Nazi who demands we wear masks. Freedom! This is a sign stick on the front window os a small local shop.
Every attack hurts the business and those who work in the business.
During the second wave in Victoria I heard of some attacks. I have heard of many more in the last week, from Sydney and from Melbourne situations.
The worst situations are the attacks at the counter on retail staff. In one of my own shops this happened yesterday. It was loud and nasty. It impacted the team member it was directed at.
Anti-maskers are selfish in my view and either out to cause trouble or they are ignorant.
Masks have been proven to work. They keep us safe and those we are in contact with safe. In retail especially they are critical is reducing the opportunity for infection, and that is key in Melbourne and Sydney right now.
Anti-maskers are making working in retail more stressful right now. The harm they are causing is significant. I suspect this is what they want.
Retailers in shopping centres can call security, but they often arrive too late.
I’d kinda like to spray them with a bright dye that tags them as an ignorant anti-masker, but I know I can’t. Doing so would be irrational and I kinda want to match their irrational approach to masks with an irrational response. At least the dye would not harm them physically.
Here in Victoria in my own shops we have regularly posted positive mask related messages on social media, appreciating the commitment of customers. However, it only takes 1 in 500 to be a dickhead and cause disruption and hurt in the shop for that to be remembered ahead of plenty of good experiences.
