Where do customers look when browsing magazines?
Most magazine publishers prefer their titles to be displayed on the flat stack- the flat shelf at the base of the magazine display. It is the only place, in traditional magazine fixturing, where the whole front cover is on display. Publishers prefer this because they think this is where customers look. Newsagents regularly receive bulletins from publishers and magazine distributors asking for this location.
Some publishers even go as far as asking merchandisers to move their magazines to the flat when in-store. This creates tension in some retail situations – it is the retailer’s shop after-all. (Merchandisers should not move stock without permission from the newsagent.)
My observations are that the majority of customers navigate to an area of a shop by what they see at or close to eye-level. Once they are in the area they want, around 70% browse by what is in the fixture and 30% browse by the flat stack.
While this will vary from newsagency to newsagency, I think it is a mistake for p[ublishers to primarily focus on the flat stack when guiding newsagents as to product placement.
