Foxtel service sucks
Foxtel has no customer service. They don’t want customers to contact them. Once they have you signed up, they make it almost impossible for you to speak to a service representative about a technical problem.
I have a Foxtel iQ and a Foxtel regular set top box at home. The service on both has been out since Monday. Each time I call the company it automatically resets the boxes and says if the problem continues I should call back. I call back and they reset the boxes again. The only way to get a human to answer is to pose as a sales prospect, they answer the call quickly. Thankfully, one of their human sales people walked the office and found a technical person. This was unsatisfying because all he could do was book inan appointment for a visit.
If Foxtel cared about customer service they would provide a help desk I could call where I could talk to a human. They would make it easier for me to get satisfaction instead of having to wait what will be five days before even having the problem diagnosed.
When speaking to the human yesterday I asked for a service manager to call me. He refused to arrange this. When I complained about lack of service, he said I am on the phone now. he cared less that the service had been out for three days.
Sorry for this off topic post. My hope is that it will attract the attention of Foxtel management or, better still, give a potential Foxtel customer reason to pause and investigate Foxtel service before signing up.
Newsagencies are customer service businesses. We have to be with everything we sell being available elsewhere. This is what competition is about. Foxtel has no competition yet. The next few years will change that as the computer takes over from the TV as the delivery channel for content.