A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: October 2005

Saturday, 2:15pm, Australia Post closed

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This is the government owned Australia Post shop at 2:15 pm Saturday October 1, 2005. This shop closes at 2 pm every Saturday. Their closure kills traffic flow to this part of the shopping centre. My shop is opposite and you can see the immediate impact of customer traffic.

I could make a fortune if I got a dollar for every customer asking for stamps and Australia Post items after 2 pm. The arrogance of the government owned outfit is breathtaking.

An independent retailer in that same space would not be allowed to close. Australia Post gets special treatment.

The government has not business owning this retail chain.

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Uncategorized

Newspapers being sold at Civic Video

Received reports this morning of newspapers being put into Civic Video outlets. Not sure if it’s a national strategy but already there are reports of three Civic Video stores involved. In two cases the Video outlets are next to newsagencies. News Ltd seems to be the publisher involved. The same publisher pushing their newspaper product into Big W and McDonalds. (Fairfax have their relationship with Starbucks.)

I could understand newspaper publishers pursuing these non traditional outlets if they were likely to get their product in front of eyeballs new to their product that day. However, given the broad retail availability of newspapers already this is unlikely.

Recent experience suggests that this move will not achieve incremental sales. Existing channels will suffer with the moat pain inflicted on newsagents – the only specialist newspaper retail channel in Australia. But taking sales from newsagents publishers play with the fine balance of these quintessentially Australian businesses and pressure a domino impact across magazines, greeting cards, lottery products and stationery.

Newspaper publishers would be better advised to focus on their product, make it even more appealing and driving traffic to the specialist retailers who will support their initiatives with bold in store displays and added value marketing strategies. There are plenty of newsagents demonstrating that above average sales growth can be achieved in same store situations.

Turning the newspaper purchase into an impulse purchase (through Civic Video) as opposed to a destination purchase (in a newsagency) demonstrates, in my view, a shift in respect for the newspaper product.

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Newsagency challenges

Newspapers in Turmoil

Newspapers in Turmoil is by Brian Lambert and published in Rake Magazine. This article talks about a crisis of quality and purpose and does not cover in much detail the disruption and challenges of technology and mobility. Overall it is a call for quality journalism to lead their future. I agree. Quality newspapers treated with respect through a specialist supply chain will have a longer live than fluff promoted from every street corner with unrelated competitions.

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Media disruption

Yahoo blog search coming next week, says Business Week

Stephen Baker of Business Week has blogged that seems set to unveil its blog search this week.

The relevance of this is that it makes blogs more accessible to regular punters. This builds traffic and puts blogs on a more even footing with regular news and information websites. This is turn puts pressure on mainstream media to engage in a more immediate and conversational way. While there is a debate over whether blogging is journalism, that it is becoming so easily searchable at places such as Yahoo and Google makes it a medium which competes with news and information websites for eyeball time and that is all that matters.

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Media disruption

Double standards from publishers on fuel

While newspapers run stories daily on the impact of skyrocketing fuel prices on families and small businesses, the publishers of these same newspapers continue to refuse to allow Australia’s small business newsagents to pass on the additional costs. In some cases newsagents are spending $100 a day extra in fuel and they are denied the opportunity to pass on this additional cost.

Australia Post passes on the higher fuel costs. Qantas does too. Newsagents are precluded from doing it because of contracts which were negotiated in 1999 as a result of Howard Government pressure and under the watchful eye of the ACCC.

Newsagents cannot control margin on the product nor recovery of higher costs of distribution of the product. This denies them the opportunity to run their business properly. While the publishers can reasonably argue that newsagents have been given an exclusive home delivery territory and therefore need to operate with some price control, the current fuel price crisis has turned some newsagencies into loss making businesses.

It would be good to see a newspaper cover the impact of high fuel prices on small business newsagencies to demonstrate transparency and to give oxygen to the pain being felt.

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Newsagency challenges

The Age moves to new tabloid format for real-estate on Saturdays

Customer reaction was good yesterday in my part of the world to the new tabloid format for real-estate in Saturday’s Age. Formerly spread across two broadsheet and one tabloid parts, the new combined tabloid size stapled offering is a welcome effort to evolve the newspaper. Saturday is the biggest day for The Age and real-estate advertising is a key reason for this. While I’me sure many will be frustrated with the change, I suspect that they have got it right. It’s good to see a newspaper publisher investing in the product as opposed to sales spike generating giveaways.

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Newspapers