A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: March 2011

Promoting Good Foor and House & Garden together

mag-foodhouse.JPGWe are promoting House & Garden and Good Food both on an impulse purchase display facing customers as they approach our sales counter. Space is tight and this was the best location available for the display. We will probably flip the titles at the weekend so that Good Food is in the better top position. While we have stock of the titles in their usual location, this co-location tactic is all about incremental business. Sometimes you just need to show customers what to buy.

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magazines

2011 AFL Tipping Competition now open

afl-tipping.jpgRegistration is now open for the 2011 Tower Systems AFL Footy Tipping Competition. Entry is free to ALL newsagents and suppliers.

This year we have changed the scoring system to introduce a Margin Game. If you correctly tip the winning margin in a margin game you will receive 3 points. 1 Point for the correct tip and 2 bonus points for guessing the margin! This means that there is a possible 10 points per round up for grabs! Click  to get started.

Prizes for the competition: First $250.00; Second $100.00; Third $50.00.

To join, please follow these instructions:

  1. Go to the Tower Systems web page www.towersystems.com.au.
  2. Click on the AFL footy tipping logo at the bottom.
  3. The footy tipping page will then load
  4. Click on Join, at the top of the menu on the left hand side of the screen.
  5. You will then be asked for a password to join, which is ‘retailer’
  6. Click on OK
  7. Enter in your Name, Email and Company Name and click on Submit Details. (Note you only need to enter information on the fields highlighted with an *)
  8. Make sure you note down your alias and passwords so you can log in again later, and enter your tips!

Each week, go to the Tower Systems’ web site – www.towersystems.com.au – click on the AFL button, enter your username and password and tip away.

Rules:

  1. Tips must be in by 5:30pm EST on the evening before the first game of the round, either Friday’s or Thursday’s. (No late tips will be accepted this year, no exceptions, none, nada, nope, no way, your late – you’re out for the week)
  2. Failure to enter your tips will see you get the Average score for the round.
  3. To play you need join before the start of the season
  4. A bonus 2 points will be awarded for a correctly tipped margin in the designated margin game. (This is generally the first game of the round)
  5. Have fun.

Tower Systems serves in excess of 1,700 newsagents around Australia with retail management and home delivery management software.

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Social responsibility

Recommending magazines to shoppers

whs3.JPGIn the international departure area of Melbourne Airport, beyond customers, is a WH Smith store.  At the front of the store is this stand with magazines they recommend.

The display is capped with a sign: WH Smith recommends Our No. 1 Magazines.   I like this, especially in a transit situation like the airport.

Newsagents considering a display like this should ensure that they own the fixture.  Do not get a fixture from a publisher for the display for it is only with your own fixture that you have control of the titles you promote in this way.  Since such a display is about your recommendations you need to ensure that you control what is placed there.

The WH Smith display shows top selling titles from Pacific Magazines and ACP Magazines on the top row.  An aware consumer is more likely to trust than if the top row contained titles from one publisher.

The only thing I would change about the display, for what it’s worth, is the placement of Frankie.  Given that this title is reporting the fastest circulation growth over the last two audits, it should be higher on the stand.

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magazines

Promoting tattoo magazine titles

mag-tatts.JPGWe have been chasing a broader range of tattoo magazines in one of my newsagencies  – to get us beyond the one title.  From what we sell elsewhere, growth is possible in this segment.  So, now that we have ore stock, we are promoting the more popular titles with this in-location display.

By promoting three titles we are demonstrating diversity within the tattoo segment in our newsagency.  This is important given that our nearest magazine competitors for this store are two supermarkets and a Borders store.  Tattoo titles do not feature in any.

If we get the sales lift we expect, we will add tattoo titles to our regular roster of segments which we promote in this way.

Some newsagents question why I support displays like this for low margin product like magazines.  I think all newsagents should do this if we see ourselves as magazine specialists.  If we only do the average, wich supermarkets and others do, then we cannot be considered specialists.  Range of itself does not demonstrate specialists status.

Of course, it all comes down to sales. I only make money out of magazines when they sell.  Hence our testing of the opportunity for growth with tattoo magazines.

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magazines

Promoting the new look Prevention magazine

mag-prevention0311.JPGWe are promoting the new look Prevention magazine with this high traffic location display facing onto our dance floor.  We also have the title available from its usual location.

I love the switch to A4 as this better fits with the various fixturing we and other newsagents have.  This issue of Prevention should sell well due to the new look and the anti-ageing serum gift.

The launch of Prevention was a hit.  I am hoping that the attention the new look will get over the next few weeks will deliver a good sales boost.

Pacific Magazines is investing $1 million in promoting the new look Prevention.  Some of this is being spent with fresh collateral for in-store displays as well as on cash prizes for newsagents.

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magazines

Promoting Zoo and the DVD

mag-zoo0311.JPGWe are promoting the latest issue of Zoo magazine with the free strip search DVD with this in-location display.  It’s the only display of its type in this aisle.  This title is not my cup of tea by a long shot but then I keep reminding myself that I am not always going to be my own customer.

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magazines

Connecting two threads on magazine distribution

Last week I published two blog posts about different topics which, in fact, relate to each other.  First there was my call to for newsagents to take more care with early returns.  then there was my post about the extraordinary volume of bagged titles dished out of Friday.

It is because of products such as bagged, undated and dubious value product that newsagents sometimes make quick decisions to early return product.  They strike out since returning product early is the only mechanism of control or attack which they feel they have.

Magazine publishers who are frustrated with early returns need to look at this.  Don’t expect newsagents to change their behaviour, even though they do often cut themselves out of revenue.  Put pressure on other publishers and the magazine distributors who are party to junk getting into the system and sucking up cash in for form of retail real estate, labour and payment for stock from newsagents.

Publishers, distributors and newsagents who want a viable magazine distribution channel need to resolve these issues … and quickly.

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magazine distribution

Missed opportunity with The Monthly

monthly-mar20111.JPGThe latest issue of The Monthly has a terrific cover, as I have come to expect from the title.  Given the news coverage of WikiLeaks and Julian Assange, the subject of the cover on The Monthly, I’d expect this issue to sell very well.  I was surprised therefore that there was no supply bump.

This latest issue of The Monthly is one time I would have been happy to receive extra stock.  It is what Pacific and ACP do when they have a cover which they know will work well for their target audience.

We are sold out and are now spending time chasing stock.  If you do have stock, this is an issue to promote at the counter and with newspapers.  I’d expect you to see excellent incremental business as a result of more attention.

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magazines

Trading card sleeves

sleeves.JPGDid anyone else get these trading card sleeves last week?  We expected to receive these at the same time trading cards but none arrived.  Actually we didn’t expect to receive them since local products are available with a better margin.  Not so sure how these sleeves connect with magazine distribution.

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magazine distribution

Promoting Men’s Style magazine

mag-menstl.JPGWe have been promoting the latest issue of Men’s Style magazine with this simple in-location display in our men’s magazine aisle.  We are using the popularity of the new UFC magazine to draw attention to Men’s Style – you can just see it on the left side of the display.  While not a high seller, Men’s Style is a title we are keen to promote as it reflects a range point of difference our competitors in the magazine space are less likely to offer.

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magazines

A reflection on killing print

A guy called Ed Dale has published a reflective blog post about, among other things, Australian newsagencies, print, the demise of Borders bookstores.  he talks lovingly about a newsagency in Beechworth (now newsXpress Beechworth).  I encourage newsagents to read this as it speaks to the role we have played and often play in people’s lives today.

The Australian newsagency is important to the fabric of our country.  This is more obvious in rural and regional situations.  It is also true in suburban situations. We do not embrace and promote this importance as we should.  I tried to connect with this when I wrote the newsagent TV commercial in 2008.

There are plenty of stories like Ed’s yet we do not collect and uphold these.  We should.

Thanks to Paul Wallbank for pointing me to this blog post.

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newsagency of the future

Challenges for magazines on the iPad and other devices

The Next Web has published an interesting article which outlines challenges for magazines on the iPad and other tablet devices.  There has also been plenty written in the last couple of weeks about the disputes between Apple and publishers on their 30% margin on trail sales.  Similar stories came out during the battles over music distribution six and more years ago.  The dinosaurs in the music industry pointed to the stories to suggest that the new channel would not survive.  It did.

There is too much at stake for all stakeholders for these challenges to not be overcome.

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Media disruption

Promoting Melbourne Home Design + Living

mag-melbournehome.JPGWe are promoting the latest issue of Melbourne Home Design + Living at the counter.  This is a stand out title with original content.  We got onto it when a customer pointed it out as being better than others in the home and living category.

While we have the title on display in the usual location, we wanted to give the current issue a lift with this prime location space commitment.  We are using a simple display between our two busiest serving positions.

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magazines

Was yesterday bagged magazine day in your newsagency?

A colleague let me know that he received the following bagged magazines yesterday:

  • Stunning Bags 9.95 plus 2 other issues total 3 mags
  • Bagged Mini trucking 9.95 plus 2 other issues total 3 mags
  • Performance Imports 9.95 plus 1 other issue total 2 mags
  • 50 fabulous Rooms 8.95 plus 2 other issues total 3 mags
  • Extreme 9.95 plus 2 other issues total 3 mags
  • Heavy Duty Hot Rods 9.95 plus 2 other issues total 3 mags
  • Holden’s 9.95 plus 2 other issues total 3 mags
  • Let’s Get Beading 9.95 plus 2 other issues total 3 mags
  • Let’s Get Knitting 9.95 plus 1 other issues total 2 mags
  • Aust Fine art & Dec 9.95 plus 2 other issues total 3 mags
  • Delightful Scrap Quilts 9.95 plus 2 other issues total 3 mags
  • Embroidery & Cross Stitch 9.95 plus 2 other issues total 3 mags
  • Dressmaking with Stitches 9.95 plus 2 other issues total 3 mags
  • Country Decorating Ideas 8.95 plus 2 other issues total 3 mags
  • Easy Organic Gardening 7.95 plus 2 other issues total 3 mags
  • Innovative Kitchens & Bathrooms 9.95 plus 2 other issues total 3 mags
  • Zoom 9.95 plus 2 other issues total 3 mags
  • 4WD Accessory Guide 9.95 plus 2 other issues total 3 mags

I received some of these in a couple of my newsagencies but not all.  I’d be interested in the experiences of other newsagents.

Bagged magazines, especially undated bagged magazines, are problematic on several fronts:

  1. They take up more space than regular magazines.
  2. They are of dubious value with the ‘bonus’ content too often being very old and or damaged.
  3. They often have a longer than 30 days shelf life.
  4. Despite what publishers say, customers don’t like that they cannot browse the content.
  5. In some categories they do not sell well at all.

So fellow newsagents, did you receive any of these titles?  If so, what do you think?

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magazines

recipes+ sales spike

mag-recipes.JPGWe are seeing sales of the latest issue of recipes+ magazine spike.  We are not doing anything special to promote the title other than ensuring tat the full cover can be easily seen by shoppers.  We have not co-located the title either so we are pretty chuffed to see the sales lift.  We are chasing more stock so we can do something extra with the title.

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magazines

Promoting Unique Cars magazine

mag-uniquecars-mar2011.JPGWe are promoting Unique Cars with this display at the edge of the dance floor, capping the entrance to our men’s magazine aisle.  It is an eye-catching display created by our team.  This is a weekend display seeking to connect with our male browsers – a great opportunity in newsagencies.  I am always surprised at the difference in the weekend shopper mix compared to weekday.

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magazines

News Limited puts case for $1 cover price for Daily Telegraph

The Sunday Telegraph recently lifted its cover price to $2, but Miller told Mediaweek that there are no plans to lift the Daily Telegraph above $1. “We do look at it, but we think about the impact on the audience. With interest rate rises, fuel increases and the cost of other utilities, we wouldn’t want to put that to the reader at the moment. $1 seems to make sense.”

Michael Miller is Managing Director of Nationwide News, the NSW arm of News Limited.  He was speaking with James Manning for a feature in Mediaweek last week- page 6.

I would like Michael Miller to plot for newsagents classified and display advertising prices for the entire period that the Daily Telegraph has been priced at $1.   This information would be useful for two key reasons:

  1. It would enable newsagents to see whether News Limited has protected itself with revenue rises while blocking access to revenue rises for newsagents.  I suspect that it has.
  2. It would test Millar’s argument that a cover price rise would not be fair on punters.  Punters eventually pay for increased advertising costs.  Advertisers pass these on.  We could similarly plot the price of everyday items advertised in the pages of the Daily telegraph for the period over which the cover price has been $1.

The publisher argument will be that newsagents can rely on newspaper traffic to drive sales in other parts of the business.

The most recent newsagent shopping basket data indicates that newspapers continue to be sold alone in newsagencies around 70% of the time.  That is, 70% of the time people purchase a newspaper in a newsagency, they purchase nothing else.  This is facilitated by newspaper publisher mandated displays which stop other products being easily promoted to the newspaper customer.

Further, in the time that the Daily Telegraph has been $1, News has overseen the placement of the product into more retail and other outlets, reducing traffic to newsagents for the title.

I have even heard some publishers say that newspapers help newsagents get higher margin sales.

Newsagencies typically do not sell high margin products except for greeting cards.  Lottery products have a margin of around 7%, transport tickets 2%, magazines 25%, confectionery 20%-30%.  No, the margin story in a newsagency is not what some suppliers and landlords think.

Over the last eleven years, rent for most newsagents has increased by at least 71%.  This assumes the usual annual 5% increase.  I know of some newsagents who have had to deal with rent increases of more than 100% over the last eleven years.

Over the last eleven years, labour costs for newsagents have increased around 60%, significantly more for penalty rate situations.

So, newsagent costs have increased, newspaper publishers have extended competition yet newsagent compensation has not changed.

Michael Miller says he would not want to put a cover price rise to readers on the back of higher fuel prices and the cost of other utilities yet he is happy to leave newsagents to deal with these and other higher prices without any mechanism for covering these higher operating costs. Newsagencies are family businesses. These families are financially stretched due to the lack of access to mechanisms with which to commercially respond to higher operating costs.

I’d like to see a debate between newsagents and newspaper publishers on cover price and newsagent compensation.  Maybe such a debate would better educate both sides.  Hopefully, it would lead to a more equitable situation for newsagents. We need it since newspapers have lost the gloss of ten or fifteen years ago. No longer can publishers argue that they generate valuable traffic.

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Newsagency challenges

Charlie Sheen creates his own channel

In less than 24 hours, Charlie Sheen attracted more than 1 million followers on Twitter earlier this week.  A few years ago punters would have had to wait for magazines to provide access to the latest tidbits about Charlie.  Today, in 2011, you can be plugged in and reading his tweets live. Regardless of what you think about Charlie his achievement this week is extraordinarily and demonstrates the interest in the social media channels.

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Media disruption

The Daily underwhelms

I have looked at The Daily, the iPad newspaper from News Corp. several times since its launch a few weeks ago.  Frankly, it is underwhelming, especially given the hype leading up to the launch and especially since they intend to charge.  The iPad version of The New Zealand Herald remains my favourite newspaper app on my iPad.  If APN were to bring this to Australia and create an Australian iPad only newspaper I would expect an impact on sales of some titles.

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Media disruption

Promoting the new look Money magazine

mag-money0311.JPGWe a giving the new look Money magazine a push this month with good placement at the entrance to our business / men’s magazines aisle.  The cover has good visual cut through and I am hoping that this and the ideal placement will drive good incremental business for us.  This is an issue to do something out of the ordinary with.

We also have a pocket of the title co-located with women’s weeklies – Money has worked well for us there previously.

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magazines

Newsagents kill magazine sales with uneducated early returns

41% of newsagents who early returned a particular smallish circulation Australian magazine recently lost certain sales as a result.  A check of their own sales history would have shown that the level of early return would leave them with insufficient stock for sales they would achieve.

This suggests to me that a concerning number of newsagents are using early returns to manage cash flow without assessing the the impact of their early return action on magazine sales.

The evidence I have seen is compelling.

Why early return a title which you know from history in your store will sell?  Probably because you have not taken the time to check whether your planned action is appropriate. And probably because you need to do something to bring your magazine account into order.

I can understand why newsagents do this.  Too often we feel helpless at managing magazine over supply, particularly titles well outside the top 200.  In chasing credits to get the Gotch and Network accounts down sometimes irrational decisions are made.

In the data I have recently seen, a title which would sell in 41% of the newsagencies could not because of early returns.

There are three solutions necessary:

  1. A magazine distribution model where scale out is based on current sales data and with a small buffer of supply above average net sales is needed.
  2. Demands by all Australian publishers that their distributor “partners” create a genuinely transparent distribution model which makes it easier to see how actions taken with some titles can affect on sales of another.
  3. More care taken by newsagents before early returning rather than random removing sock from the shelves.

I know that some Australian publishers are frustrated by newsagent early returns.  Often with justification.  Maybe they and newsagents should get together to challenge the sick supply model.

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magazine distribution

Newsagent support from Melbourne Observer

I happened to be listening to radio 3AW at around 12:45am yesterday when I heard Ash Long from the Melbourne Observer talking with Keith McGowan about the latest issue.  What was terrific was the pitch as to where people could buy the Melbourne Observer – at more than 400 newsagencies.

This goes back to my post from earlier this week.  We need more publishers promoting that their titles are available from newsagencies – like the Melbourne Observer does.

If you are in Victoria and don’t carry the Melbourne Observer, talk with All Day Distribution.   This is a title which appeals to 55+.  Readers are loyal.  At Forest Hill we enjoyed excellent sales, many from shoppers who visited specifically because we carried the title.  Place it with your newspapers.

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Newsagency opportunities

Great Better Homes and Gardens cover

mags-bhg-mar2011.JPGThe latest issue of Better Homes and Gardens has a cracker of a cover.  For my money it is one of the best looking covers we have in-store right now.

We are giving Better Homes and Gardens the best display location in the store and it is already flying of the display.  We also have the title co-located in three locations on top of the usual location.

This cover looks ideal for a high impulse purchase rate – hence the space commitment.  From yesterday through to Monday is be best opportunity for attracting incremental business.

Newsagents who do the average with this title, placing it in the usual location with no bonus treatment, will see average sales.   While average is okay, incremental business is better – it’s money in the bank.

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magazines

Apple launches iPad 2

The world’s media is reporting the launch of Apple’s iPad 2 overnight.  More than 2,200 stories, like the one from The Sydney Morning Herald.  The iPad is following the iPod playbook.  Version 2 is thinner, faster and more functional.  The device will appeal to more people.  The larger the distribution channel the more interesting to content publishers.

Meanwhile, Folio is reporting a slowdown in the launch is iPad apps by magazine publishers.

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Media disruption

Layout change boosts envelope sales

colour-env.JPGWe changed how we display our colour envelopes when some space freed up on a wall.  The boost in sales was almost immediate.  What is interesting is the number of customers purchasing two different colored packs of envelopes at the same time.  Nice.

Some customers purchased because we had their favorite colour.  Others purchased for a specific purpose.  many commented on our “new” range of envelopes.

We used to have the envelopes in a display box which customers could flip through, looking for the colour they wanted.  This was because space was too tight for anything better.

For us there are two reminders from this: moving stock often drives sales and customers need to be able to easily see what you sell  in order to purchase it.

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visual merchandising