A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: November 2015

Sunday newsagency management tip: offer cash out

Newsagents using the tyro broadband eftpos facility, and that is the majority of newsagents, can cut their merchant fees for debit cards if they include cash out in a transaction. It’s is a simple question to ask when processing the card, a question that could add significant dollars to your bottom like. Would you like cash out today?

In my experience in a shopping centre situation, most cash outs are for $50.00 or less so it is not much of a burden on the cash holdings in the business.

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Management tip

Sunday newsagency marketing tip: use a breathing dog to attract shoppers

IMG_1881We a ‘breathing’ plush dog on the corner of the Christmas display, just under the tree. It is working a treat at attracting shoppers to the business and driving sales. The small rise and fall of the dog’s chest is all it takes for this item to be a hit this Christmas.

Too often we think of marketing being advertising or some promotional activity we undertake. As our experience shows this week, product placement, of the right product, can be a valuable marketing activity.

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marketing

Smart Christmas marketing by Tech2Go

IMG_1862I love the theme of the Christmas catalogue and collateral by the folks at Tech2Go, the airport based technology shops. With Christmas marketing cliched, it is good to see something genuinely different and fun. I like that they pitch everyday lines for Christmas.

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marketing

Newsagents need to check their virus software

There has been a spike in virus dissemination recently as a result of computers in newsagencies becoming compromised. All it takes is for someone to click on a link in such an email and their computer can become infected and the virus reach even further.

Check your virus software, make sure it is up to date, do a scan. Allowing your data to be compromised puts your business at significant risk.

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Management tip

Here’s a magazine that supports newsagents: Boar It Up Ya

IMG_1753I got to see Boar It Up Ya on several newsagency shelves this week. It’s popular up north and deep into Queensland and New South Wales. This is the type of niche title that is important to newsagents.

One newsagency has a massive stack – and they will sell through.

Boar It Up Ya is a specialist title that is best served by specialist retailers – like newsagents.

It is a title that generates traffic, traffic from which newsagents can make more than the GP from the magazine sale. This is why I say it is valuable and why we need more magazines that we as specialist retailers can help and leverage.

The publisher of Boar It Up Ya actively supports newsagents. It is good to see!

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magazines

Victorian newsagents: have your say about Citylink

I have been working on behalf of Victorian newsagents to address issues flowing from the decision by Australia Post to not offer Citylink top-up service. Newsagents have seen a spike in transactions, often incurring card processing fees that wipe out the small commission earned.

Rather than newsagents abandoning the service I have sought to talk with Transurban since they control the fee paid to newsagents.

The time-consuming process of exploring the matter and lobbying on behalf of newsagents has resulted in an opportunity to meet with Transurban to discuss resolving concerns of newsagents re credit card fees and related matters.

I have been asked to harvest information from newsagents. Please click here to take a short survey. The results will better inform the discussions with Trandurban.

I need your responses by mid next week. The more responses the more informed the discussions.

My goal is to achieve a better commercial outcome for newsagents.

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Newsagent representation

Embracing the Better Homes and Gardens gift with purchase

Screen Shot 2015-11-12 at 1.53.32 pmWe have gone all out with the Better Homes and Gardens gift pack that arrived in-store yesterday. Yes, we have this magazine in four locations in-store including a run along the floor of one side of our main magazine aisle and a double waterfall up the middle plus stock located at the sales counter.

Click on the image for details.

Coles is the only other retailer with this title and Coles managers in the store Coles supermarkets in my centre have allocated extra space to the title. I don’t want them to grab impulse purchases I could grab. So, for the first week of the on-sale I am maintaining these four spots to make the most of the excellent box of cards packaged with the magazine.

I have had a conversation with the folks at Pacific Magazines yesterday about this BHG package with the gift cards. The BHG publisher decided to fund a Christmas gift with purchase. The challenge was they could not offer all retailers. There was a debate about which retailers to offer. Those representing newsagents won for our channel – this is why the promotion is limited to newsagents and Coles.

Pacific has released two national email campaigns to drive traffic to newsagencies for this product. This is support exclusive for our channel.

On the size of the BHG and Home Beautiful package – we have the same problem as Coles. Sure it is a pain but we can live with it. The more we sell the less of a problem.

To newsagents frustrated with this promotion I say – consider the alternatives: a supermarket only promotion, no promotion at all, a boring same-old gift. This promotion is Pacific Magazines giving newsagents what we have asked for: a high-value gift, not in every retailer, backed with traffic-generating support.

Please please please DO NOT early return this title.

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magazines

How much do magazine publishers think about the consequences of their actions?

IMG_1040Today at the newsagency we have received more than double the usual Thursday volume of magazines. The storage units are overflowing. We are not alone. Every newsagent in Australia would be experiencing this.

While an increase in range and individual title size is common this time of the year, on the back of the extraordinary overload of unrequested adult colouring titles and other new releases, there is no room at the (newsagency) inn and most of us do not have a barn to house the extra stock.

No one is managing the newsagency channel. Whereas supermarkets are supplied to a specific number of pockets, Gotch and Network pay little attention to this in our channel. They supply expecting our magazine department to be able to contract and expand based on what they decide to send us.

With many newsagents reducing magazine floorspace allocation, the flexibility for handling more or less titles is gone. There is no room for days like today where we receive double what is usual for a Thursday. If there is no store room, the only option is to early return existing titles to make space. Some newsagents will early return some of today’s titles for this reason.

This is a frustrating and avoidable situation.

Magazine publishers and distributors ought to be discussing this issue of retail space allocation as it sits at the heart of the anger newsagents feel around magazine supply issues.

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magazines

Bauer, Pacific and News to launch newsagent only marketing campaign in 2016

Screen Shot 2015-11-11 at 8.18.30 pmThe MPA yesterday announced plans for its member publishers, Bauer Media, Pacific Magazines and NewsLifeMedia to work together to run three newsagency business-only promotions in 2016.

This will be the first time the three publishers have worked together on a newsagent-only promotion.

While we do not have details of the promotions, that they are working together to drive and traffic is good.

As I have written recently, I would love to see Bauer Media, Pacific Magazines and NewsLifeMedia provide titles exclusively to our channel, to support us as magazine specialists. This would be the most valuable support they could offer for us as being destination retailers.

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magazines

Aggressive expansion program from Cotton On

Screen Shot 2015-11-11 at 6.41.17 pmCotton On retail group is opening 150 stores in 120 days around the world. This group, which includes Typo – a major competitor of our channel, is a force to be reckoned with. The growth Cotton On is pursuing is extraordinary in a time when retail is talked down in many media outlets.

From a newsagency channel perspective, we ought to look at the Cotton On expansion as an encouragement for us to embrace change ourselves – change in locations, format and product mix.

There are still too many newsagency businesses today not much different to what they offered ten to twenty years ago. The Cotton On model is to have multiple formats, fresh locations and a pitch relevant to today’s shoppers.

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retail

Being different at Christmas matters in the newsagency

IMG_1644With the Reject Shop, Coles, eight discount variety stores, Target, K-Mart and twelve gift shops in the centre, it is important our Christmas pitch is different otherwise price is what people compare. This owl is part of a unique range of premium Christmas decorations we have this year. It is working a treat. The owl reflects our view that competing starts with product sourcing.

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Gifts

The difference between newsagencies

IMG_1752Nowhere is the difference between newsagency businesses more evident than in the magazine department of a newsagency in the Northern Territory. Comparing this to most suburban east coast newsagencies highlights the difference.

In Humpty Doo in the Northern territory yesterday, I was in a good locally-focussed newsagency business where magazines play an important traffic driving role.

The photo shows the two main magazine units. Both sides are full of magazines.

What is interesting is that the commitment to magazines has not held the owners back from being proactive in other categories, new traffic driving categories.

The situation is helped by limited support for magazines in nearby supermarkets and the usual top sellers only in nearby petrol outlets.

In the shop yesterday I found myself thinking about what I wrote recently calling for magazine publishers to pull back from supermarkets, to make newsagencies magazine specialists.

The more newsagencies I see away from the competition we see in the city the more I am convinced that newsagents can grow magazine sales through genuine commercial partnership with publishers.

In case you missed it, here is the nub of the post:

My proposal is simple – make newsagents the magazine specialists by only supplying them.

This single move, of choosing to place titles exclusively in the newsagency channel, would encourage newsagent support. I am not talking here about one or two titles. No, I am talking about hundreds of titles, popular titles, titles in the top 200 even. Place these exclusively in the newsagency channel and you change the game, you get the attention of newsagents, you push back against the supermarkets and you respect your product.

While I am confident that a bold move such as I outline here would benefit publishers and newsagents it would need careful negotiating, involving many titles and requiring thoughtful newsagent engagement. And, yes, there would need to be a discussion on margin. Rent and labour in retail are considerable expenses and titles not paying their way serve no purpose in any retail business. However, margin can be considered in various forms. For example, there could be a base stocking fee or some other levy to support the category.

If sought after product is only available in one channel then the two main parties to such a relationship, the publisher and newsagents, ought to benefit. We would have a shared commercial objective, far more so than exists today.

In the meantime, it was good this week to see newsagencies in NT representing the channel well.

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magazines

Promoting marie claire online

IMG_1688We are promoting the latest issue of marie claire magazine on Facebook to leverage the terrific gift of MOR hand and body lotion packaged with the title. This is the type of gift people will seek out the magazine for.

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Gifts

My advice about placing magazine posters in the newsagency window

Don’t.

Your window is a window for a purpose. It is there to show people inside your shop, to entice them in. Cover it with magazine posters and you block the view.

It could be worse. You could be covering your window promoting magazines available from other retailers. That makes your window a billboard for the publisher more so that a marketing tool for your shop.

You can grow magazine sales without sticking posters up anywhere, especially on your windows.

19 likes
magazines

Taxi drivers decided to work on their businesses rather than demanding protection

Victorian taxi drivers have done a u-turn in dealing with Uber. Their focus now is to improve their service and be more competitive rather than expecting politicians to protect them. The CEO of their association spoke to this with the The Guardian:

“In 2015, if we’re not providing a service people want to use, then the amount of competition will see our industry decline,” Samuel said.

“We won’t let that occur. We’ve been around for about 150 years and have responded to many challenges over that time, and we’ll do it again.”

And then this:

“But there have been some shortfalls from drivers, and we’re trying to weed out those drivers,” he said.

The position reflected by the association is along the lines of what I have said recently about newsagents, tatts and the supermarket challenge.

The best way for any business to be successful in any negotiation is to be what the other side wants, and more.

The best way to win in any competitive situation is to be better than the competitor.

If the numbers don’t work, the best approach could be to walk away.

Being better does not have to mean being cheaper.

I urge newsagents to read about the dispute between taxi drivers and Uber and to consider the latest moves. I think it speaks to challenges we face.

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Newsagent representation

Focussing on wreaths this Christmas in the newsagency

Screen Shot 2015-11-08 at 6.48.13 pmWe have sourced a terrific range of premium Christmas wreaths to feature in-store and in our Christmas marketing for the newsagency this year.

While we are promoting the Christmas wreaths in-store, it is online where we are using the wreaths to change how people see the newsagency.

I think it is important we do this – redefine our newsagency businesses through products we choose to carry. Every time we have success with a product that is not a traditional newsagency product is a win – it also shows us what is possible.

While it frustrates traditional newsagency suppliers, more often than not new traffic generating products are being found from suppliers that do not have a track record supplying newsagents.

While only time will tell if the wreaths work at challenging shopper perceptions, people are commenting already. The real measure of success, of course, is the revenue they generate.

9 likes
newsagency marketing

The 5 Seconds Of Summer 2016 calendar

IMG_1664We have placed the 5 Seconds of Summer 2016 calendar at the front of the display. This Aussie band is a top seller in Australia, the US and the US. This band is hot and we can leverage their success to attract shoppers – and that is what we are doing.

I love calendar season for opportunities like this. Across more than a hundred calendar titles we are able to tap into special interests, like a love for the band 5 Seconds of Summer and through this find new shoppers. It works a treat.

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Calendars

Leveraging Christmas to attract traffic to the newsagency

Christmas unfolds in retail over time, reaching its peak in the last two weeks. We kicked off the season with our boxed card offer. Then, last week, we added a Christmas tree as the main feature on our premium decorations table. The tree is working a treat with people purchasing decorations off the tree. We went for a tree to show off products how they would look in a home and to warm the shop for the season.

This year we have focused on premium decorations from a supplier not supplying any other shop with the same products in our centre.

Here’s what the front of the shop looks like at the moment.

IMG_1670 (1)

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newsagency marketing

Sunday newsagency marketing tip: stepping out with product as a walking billboard

IMG_1689Walking 400 metres or so to my car from the newsagency yesterday carrying the brightly coloured extra large plush item you can see in the photo, I was stopped twice by people asking where I bought the item.

The first to stop me was a guy looking for a present for his girlfriend and the second was from a grandmother looking for something for a grandchild. Several others along he way pointed and commented.

The experience reminded me of the opportunities we all have to show off items we sell when we carry them to our car or elsewhere. It’s like a moving billboard without clogging traffic. It provides people a safe way to ask about the item – as they will not expect a sales push.

We have these opportunities carrying products into our businesses and our from them. It works best with large bright products – like this large plush item.

Not that there is spare time in a busy day, but if there was – maybe get someone to walk around with a large item and a walking billboard. My thought here is that only a certain numb er of people near your shop enter your shop. It is likely you have items they would purchase if they knew you had them. This tip is about showing them. It only works, however, with items easily seen and understood and even then only if they can see it comes from your shop or they ask you where you ‘bought’ it.

This is a free marketing idea. You don’t have to pay a local paper, Facebook, Google or any media company to run your ‘ad’. You or someone working for you becomes the ad.

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marketing

Sunday newsagency management tip: make shopping easy

IMG_1667There are plenty of items we sell in our newsagencies that people will purchase on impulse at the counter. deck calendar refills are one of those. The best place for these in the newsagency right now is at the counter. In fact, I suspect many newsagents could make more off these than any chocolate bar taking up the same space at the counter.

We have these refills at the counter, with diaries and with calendars.

A small investment of management time checking where you have yours could result in an immediate increase in sales. Once you have checked, think what other everyday impulse purchase items you could better place in the business.

While you will not retire on the additional money you make, every extra dollar spent with you is valuable, especially if it is not a dollar a shopper planned to spend with you.

Small steps are vital in growing any business.

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Management tip

Driving diary sales in the newsagency

IMG_1675Someone asked recently about why our diary sales were strong. We went out early with financial year diaries and then into 2016 diaries. What helps is that the display itself has to be walked around to get to the back end of the store where we have newspapers, magazines and stationery. Also, card shoppers come down their main aisle and pass diaries on the way to the counter.

Traffic direction is a key to sales being up 196% year on year off a good base.

The photo is from this morning. It shows one side of this diary display and does not show a secondary location.

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Diaries