A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Newsagents offer Australia’s first reloadable prepaid VISA

bopo.jpgStrengthening their position in consumer recharge, Australian newsagents are the exclusive retail channel through which the bopo reloadable prepaid VISA card is offered. Given the huge success of prepaid mobile phones, I’d expect the update on the bopo card to be very strong. Using newsagents as the retail front is smart because of our recognition as recharge points for mobile phones, iTunes, online games and other offerings.

The bopo VISA card, launched last week, is an offering from Bill Express. The press release can be found here.

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Uncategorized

The frustration of Technology & Business magazine

Technology & Business is a well produced magazine full of out of date content and backed by a website providing free access to chunks of content from the magazine. Their target audience will access content found in this magazine sooner online from a range of sources at no cost. From a newsagent perspective, I make 75 cents per copy sold. The real-estate costs me $3.00 a month and labour managing the title another $1.00 a month. I receive four copies and am lucky to sell two.

For this title to work for newsagents it needs to offer a better return either through a higher cover price or higher commission. It also needs more relevant and timely content. If they want to persist with a $2.95 cover price they need to articulate the relevance of this price to prospective purchaser. Just making the title cheaper does not cut it.

My sense is that an online only model would work better for this title.

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magazines

BMW partworks fiasco

The TV ads for the new build a model BMW part series are still running and issue 1 has sold out. The upside is that the TV campaign promotes this publication as only available in newsagents. The downside is that it has been launched nationally without any trial – meaning that supply quantities are based on guesswork, leaving many newsagents without stock. We have been out of stock since lunchtime on the first day with no hope of additional stock. I understand the Australian distributors are endeavoring to address the situation.

What makes this more interesting is that it is the first partwork publication in a while which appeals predominantly to males. They ask about it quietly, as if embarrassed to be buying a model car magazine. Their reaction when told it has sold out is memorable. Women when told their partwork (make-up, paper craft etc.) is sold out is practical. The blokes get all sooky.

Newsagents love partwork publications. They are a vital traffic generator supply issues notwithstanding. The importer, their UK publishers and the Australian distributors need to sort out supply and stock management issues if partworks are to remain viable.

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Newsagency challenges

Care and Friendship Week – a new greeting card season

cf.JPGThe newsXpress newsagent marketing group, of which I am a shareholder and Director, has for the last three years been developing a new greeting card season. Care and Friendship Week is about acknowledging people we usually take for granted. teachers, coaches, friends, neighbours, priests, team members … the list is endless. The idea is to acknowledge these people and thank them for their friendship. Okay, I know it sounds soppy. The in store material is all about reminding people to say thanks and while we are hoping for a lift in card sales, it is not as blatant a card season as, say, Valentines Day or Mother’s Day. People who do purchase a card are given a free 50 cent stamp.

Customers ask what Care and Friendship is. Once they hear the explanation, says it’s a good idea. A couple of people today made the comment that they wouldn’t see this running in any of the big stores – and that’s what I like about it. It’s a small shop promotion focused on the personal. Even if they don’t buy anything, they walk out with good thoughts about the business.

The newsXpress Care and Friendship Week campaign is a personal touch campaign which separates our business from our competitors.

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Greeting Cards

Divorce

We have signed a contract for the sale of our home delivery business which has been part of the newsagency I own since it was created. By divorcing home delivery from retail we can focus on one part rather than two. A home delivery specialist is taking over the home delivery business and we are expanding our retail business. So, it’s a happy divorce. More and more newsagents are making this move.

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Newsagency challenges

Digital Magazine News

The latest issue of Digital Magazine News covering the digital magazine scene is available here. It contains an interesting article about work by Zinio in the adult title space. Over the counter adult magazine sales have all but collapsed as people access what they want in this area online and usually for a lower cost. BusinessWeek has a story about Playboy staff cuts announced yesterday.

What I don’t get about the whole digital magazine thing is why? Why take a product designed for one medium and move it to a more flexible medium yet ignore the flexibility. The successful online titles are those created purely for the online experience. Creating a magazine like (page turning experience) must only be considered a transitional strategy.

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Media disruption

Our Good Medicine story

Success can be painful as this story about Good Medicine shows.

Sales in our store for this title are soft at best no matter what we do. This month, Good Medicine comes with a free music CD. It is also the feature title in this week’s Connections promotions – Connections is an excellent ACP Magazines initiative providing marketing support to newsagents. Connections’ promotions boost sales. Thanks to the display we created with the Connections materials we sold out of Good Medicine in eight days. We called the ACP owned distributor, Network Services, and spent too long on the phone begging for extra stock. They wanted to know why we wanted the stock. To sell of course! They offered us two copies. Eventually a supervisor agreed to provide ten. ACP/Network control the supply of extra stock because of the need to keep returns to a minimum. I understand that. We would be happy to order firm sale but that’s a whole other story.

There is no doubt, based on any reasonable assessment, that our request for ten copies was justifiable and ought to have been quickly actioned. That we had to beg for stock is de-motivating.

Newsagent competitors would not care. If they sell out of Good Medicine they will fill the pocket with something else. That newsagents chase extra stock, while a frustration for Network, is something to respect as it reflects our desire to build our businesses and serve our customers.

Magazine publishers risk, with some business rules, making newsagents less interested in growing their businesses. Please don’t stifle the entrepreneurs … unless you don’t want us.

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Newsagency challenges

Will News and Fairfax co-operate to compete with Seek?

Crikey reported yesterday that News Ltd and Fairfax are believed to be in secret talks to merge their recruitment websites CareerOne and MyCareer to compete with Seek. Based on site traffic, Seek dominates online employment advertising in Australia. This is in part due to features on their site and in part due to poor competition by Fairfax and News over the seven or eight years Seek has been in business. Early on they refused to carry Seek advertising as they were (possibly) in denial about the online opportunity. More recently, they have allowed their commitment to print revenue to treat their online employment plays as the poor cousin. That has clearly changed this year with both sites improving offerings, but not value for the advertiser.

If the Crikey report turns out to be true, News and Fairfax will need to go to market with a new offering which leapfrogs that from Seek. They will also need to turn their back on print employment advertising. That decision, if taken, will have a knock on effect through their newspapers – more so at Fairfax than News since white collar employment positions seem to be advertised more online than blue collar.

As one who has advertised more than thirty positions online, mainly at Seek, in the last five years I would hope that any renewed competition among the big players in the online space would result in a pricing model based on the cost of providing the service and not based on what they can get away with as at present. Seek, CareerOne and MyCareer charge too much for employment ads and do so because they can get away with it. This is what comes with cozy competition. Having said that, I’d expect the ACCC to reject a proposed joint venture between News and Fairfax.

As readers here would know, I am preparing to play in this space with Find It and online classified website. But we’ll be small – tiny, in fact. But we will be independent, visitor driven and offer points of difference and value propositions which we expect will resonate with advertisers and consumers. Our pricing will not be arrogant. Our key point of difference will be our newsagent connection. Newsagents are signing agreements to represent Find It at a great rate. This will give us an engaged local sales force to promote our offering and demonstrate the local focus of search. Newsagents like the idea of connecting with online advertising and are pleased to earn not only through commission but also profit share.

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Media disruption

News Ltd TV 50 year DVD give away success

The free DVD with Tuesday’s Herald Sun and other News Ltd dailies was a huge hit with customers as was yesterday’s part 2 paid copy. I expect sales to be strong for the next five days as people collect the rest of the series. What is interesting is the difference in how the promotion is handled. In a regular newsagency the DVD is offered. At a supermarket and petrol outlet it might as well not exist. The DVD is on the counter and expected to promote itself. When it comes to offers like this there is no channel like newsagents.

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Newsagency challenges

The Wall Street Journal ponders classifieds

The Wall Street Journal publishes an excellent commentary piece by Brian Carney, a member of The Wall Street Journal’s editorial board, about Craigslist and classified advertising.

“The Internet at large, and free classifieds in particular — and even beyond that, Craigslist free classifieds in particular — certainly pose challenges to the newspaper industry as far as being able to raise their profitability over time.” Many in newspaper publishing would consider that an understatement. But Mr. Buckmaster is sanguine: “The demise of the newspaper has been overstated.” Phew. I expel a nervous chuckle of relief. In Mr. Buckmaster’s view, newspapers would be better off being a little more Craigslist-like: Go private, eschew Wall Street’s demands for continually “goosing profitability” and give your readers what they want. Much trouble in the world comes, in Mr. Buckmaster’s view, from losing sight of that essential goal.

It is good to see a newspaper discussing the Craigslist phenomenon and classifieds more generally without the usual shrill and denial.

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Media disruption

AFL footy card mess

Gordon and Gotch has advised newsagents they are unable to supply more stock of their popular AFL footy cards. This will disappoint tens of thousands of young fans keen to collect their cards. The frustration for newsagents is that they have plenty of stock of the footy card albums from Gotch and they are not due to be returned for some time yet. Given the trading card lack of supply the albums are dead stock.

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Newsagency challenges

Cosmos magazine increases online focus

Cosmos magazine has beefed up its online presence with the addition of daily news updates to its website among other things. Frequent readers here will recall my criticism of Cosmos launching in an already challenged category and expecting newsagents to effectively fund their launch for at least the first six months. In most stores I see sell data from, Cosmos is a loss making proposition. If this is the experience nationally maybe the long term strategy is to move entirely online. Regardless, the experience of the last year, the first year for the magazine, is that newsagents need to be treated more equitably by publishers of a new title. They need fairer trading terms and a rebate compensating for brand building from which the publisher will reap rewards quite possible after they have turned their back on newsagents.

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magazines

The great divide in magazine sales data

Looking at magazine sales data for the last twelve weeks to July 15 for my newsagency compared to the same period last year, the gulf between successful categories and failig categories has widened compared to my last look three months ago. Here is unit sales growth or decline by major category:

Buying and Selling – down 19%
Computers – down 34%
Motoring – down 16%
Music – down 14%
Women’s Weeklies – up 26%
Women’s Interests – up 22%

Most others were up or down less than 10%.

These are extraordinary numbers. The falls are greater than I saw in the first three months of this year. Look at the Women’s titles. These are the titles where we compete with five other outlets in my centre yet we are achieving five and six times the industry average growth. That this extraordinary growth is not reflected in the other categories has me stumped. Our offering is excellent, the titles well displayed and our pitch is backed by a valuable loyalty (discount) program.

I wonder if this data reflects the end of the newsagent magazine range as we know it in Australia or is my store an aberration. I see enough data from other newsagencies to suggest this is not the case. The gap between successful categories and the others is a shock and everyone involved in the newsagent channel ought to take note.

Every newsagency is a reflection of the community it serves and while I would expect some variation in category performance, there is no doubt some magazine categories are in rapid steep decline.

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Newsagency challenges

Why do something when you can complain?

I have met with hundreds of newsagents in a trip around the country over the last three weeks and the most common topic raised is magazine oversupply. Newsagents complain loud and long, saying they are being ripped off because of too much underperforming stock. When I respond with practical suggestions on how to cut dead titles based on sales data from their shop many complain that they have nothing to put in the floor space they would save. Some even say that oversupplied magazines save them having to make a decision on new lines. That shocked me. While they don’t like the cash drain, they are happy to NOT have to make business decisions about the use of the reclaimed space. Sometimes I don’t understand newsagents.

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Newsagency challenges

In store TV

There are now three companies promoting in store TV and advertising solutions to newsagents. You have to wonder whether consumers will take notice in an already visually busy retail environment like a newsagency. Given the growth of online advertising it is surprising to see online in store TV advertising be of interest. The Age carried a story about in store TV on the weekend.

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Newsagency challenges

News Ltd revamps eastern seaboard websites

News Ltd has replaced websites for three of its newspapers: Herald Sun; Daily Telegraph; Courier Mail. The new common design is modeled on the Perth Now site which launched three weeks ago – curiously in Perth where News does not have a daily newspaper. News Ltd websites for The Adelaide Advertiser and Hobart Mercury remain unchanged. Even though the roll out has not been national, this eastern seaboard launch demonstrates the national control of News over its online strategy compared to the more traditional News state managed approach. The new design is clean and easy to naviagte. I particularly like the opportunity to comment on the new design at their blog.

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Newspapers

Social media beats news sites in reporting the turkey slap

No matter where you turned over the last two weeks, all commercial media outlets were reporting and commenting on the now infamous “turkey slap” incident on the Big Brother tv game show. People who really wanted to know what happened went to YouTube and watched the footage unedited.

While I care little for the contestants in the Big Brother house, I do care about manipulation of the truth by the producers of the game show and the gullibility of mainstream media when it comes to reporting what allegedly goes on inside the game show house. Prior to watching the YouTube footage I had read the newspaper stories, watched the TV news reports and heard the shock jocks shrill across the airwaves. YouTube provided context for the event. In a few minutes I was able to see the truth for myself. I was able to understand the con played on media outlets by the game show producers and the Network Ten. I am astounded that Network Ten and mainstream media outlets were so reckless with the truth and the reputations of two young men.

I wouldn’t have known this had it not been for YouTube. There was a time I relied on TV news and newspapers for the truth.

A big challenge for mainstream media in this age of massive disruption is how to compete with social media sites like YouTube and the people who load content on them. In the case of the Big Brother turkey slap, how does mainstream media compete with the truth? The approach of the last two weeks, conspiring to repeat spin put out by one of their own – will alienate consumers. Trust in mainstream media product will erode. Younger consumers are smarter – why do you think they are embracing social media? There, stories can speak for themselves.

In the case of the Big Brother turkey slap, the truth is less interesting than producer spin. To compete with the truth of social media, journalists and editors will need to realise that their laziness and bias will more easily and quickly outed.

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Media disruption

The Age runs bid2buy auction again

bid2buy.gifThe Age today starts its second bid2buy online auction promotion. The first was in November last year. These auctions use technology developed by CityXpress, a provider of event auctions, marketplaces and online classified solutions for newspaper publishers. It’s a good promotion in that it offers consumers, through the newspaper, an opportunity to access product at a discount, or perceived discount at least. I don’t see much long-term value in this type of promotion for the newspaper. Smart consumers will realise that using a newspaper to promote an online auction adds to the cost. Further, it potentially turns offline consumers online and runs the risk of diluting the value of future newspaper advertising by the companies supporting bid2buy. While bid2buy creates a buzz for the newspaper I cannot see it doing much more. Id like to see is Fairfax would run bid2buy if (when) they bring TradeMe to Australia.

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Newspapers

Enough with the guides already!

winguide.JPGMemo to magazine distributors: enough with the computer and digital photography guides already! We are drowning in such junk from here, the US and the UK. Too many titles. Too much cash being sucked out of newsagencies. It’s nuts. The magazine distribution system to newsagents makes it too easy to distribute junk and small business newsagents suffer the consequences.

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Newsagency challenges

Women’s Weekly redemption

magcard-blog.JPGWe have been running a magazine loyalty program in my newsagency since August 2004 resulting in same store sales growth of more than four times the national average. Australian Women’s Weekly is the single most redeemed magazine. That is, it is the title most customers choose as their free magazine. Last month, 10% of our AWW sales were copies redeemed as a result of our loyalty program. I am curious as to what it says about the title. I have talked to two customers this week who chose AWW for their free magazine. One said it was her treat, she was proud that her husband’s magazine purchases led to the treat. The other was pretty blunt “I wouldn’t buy it bit if it’s free…”. She went on to say she loves the magazines but that she didn’t have as much time as she used to.

My feeling, from across the counter, is that the considerable activity at the weekly end of the women’s magazine space (new titles, reinvigorated titles, more promotion) has pulled focus from the monthlies. The weeklies of today are deep inside what was the playing field of the monthlies. The monthlies, if they are to achieve growth, need to play in a redefined space.

Australian Women’s Weekly is a beacon title built around quality production and content. Maybe putting it in supermarkets and other mass locations distracts from that quality. Maybe some of the cover choices do not resonate – Oprah for example. Last month in my store we sold out in just over a week because of the Beaconsfield mine related coverage. I suspect that more of this type of coverage would boost sales. If I were in an editorial meeting I’d be saying – think Australian Story. I’d connect those stories with a TV Show and leverage the PBL cross promotion opportunity. No one is doing that today in the human interest area. Better Homes and Gardens does it in the DIY/garden/homemaker space brilliantly. There is a sales kick every Saturday.

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magazines

The PBL real estate classified play

Crikey reported earlier this week that PBL’s SEEK is preparing to launch into the real estate classified space. In part, their report says:

Seek had revenues of just $47.3 million in the December half, but managed a net profit of $27.1 million and is now capitalised at $1.5 billion.

This result demonstrates how removed the pricing for online classifieds is from the real cost. Companies like SEEK are purchasing bandwidth for a fraction of what they charge the advertiser.

Fairfax, News, Telstra and PBL control online classifieds in Australia and do not seem to compete on price as one could expect.

Disclosure: I am involved in Find It which is set to launch in the online classified space later this year.

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Media disruption

The changing face of local search

A good post from Greg Stirling of SearchEngineWatch (courtesy of Brad Robertson, VP Advertising for the Des Moines Register), referencing recent research and views on local search. It’s best summed up in this quote.

I tend to believe that what one might call an “integrated local marketplace” is what consumers ultimately want — the convenience and efficiency of getting their local needs met in one place. If I’m right this gives the search engines/portals an advantage “on paper” because of their more comprehensive content. But, to date, they’ve failed to fully leverage that opportunity in their local offerings, although they are improving under the intensifying pressure of competition.

I agree. Australia has plenty of vertical local search offerings. News Ltd’s True Local is the most interesting recent entrant but it’s overpopulation with brief listings ‘acquired’ from elsewhere without knowledge of the those listed makes the search results of dubious value. Searchers want honest results. That is, not results listing rich businesses which pay for more attention.

The Internet is a democratic place of equals and businesses paying to get in the way of good search results will soon frustrate consumers.

Smart local search will be about less but more accurate and more valuable content. Size (of one’s database) does not matter.

It’s good to see a newspaperman publishing this material for comment.

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Media disruption

Here, take my cash

Someone deep inside a magazine distribution company decided that my shop in Forest Hill Victoria would sell the Queensland Tertiary Guide for next year and so they sent us four last week. We are supposed to hold the stock until May. I make $3.28 off each copy if they sell. The space the title takes costs me $3.50 a month in rent. I can’t make money off this title and sales history shows that it should never have been sent to me in the first place. So, I decided to return the stock and for that right I have to pay the freight.

This is a perfect example of how newsagents are being ripped off. Our competitors (Coles, Woolworths, petrol outlets, convenience stores) don’t have to put up with this. They get the magazines they order. Newsagents get everything. The magazine supply model sucks our cash and makes us uncompetitive.

This is the supply model the Howard Government brought in when they deregulated the marketplace to make it fairer.

If newsagents were farmers or miners they would have been compensated for the damage done.

I’ve returned the QTAC 2007 guide and will wait a couple of months for the credit to hit my account and smash my fist against the wall one more time.

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Newsagency challenges