A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: May 2009

Promoting favourite winter recipes

winter_warmers_fhn.JPGWe are promoting ACP Magazines’ Winter Favourites cook book at the front of our newsagency, in front of our busiest Tattersalls counter.  We will leave this display in place for seven days, longer is sales are strong and justify the prime space.  I love the ACP cookbook range, the regular flow of new titles, the high quality of the product and the consumer trust in the brand.  I don’t love so much the volume of stock which is sometimes sent.  In my own newsagencies, for some titles, I could be sent 75% less, not lose any sales and not have as much cash-flow pressure.

By shipping the volumes they do, ACP shifts financial burden from their balance sheet to the balance sheets of thousands of newsagents.  They are not the only publisher doing this.  Indeed, many other publishers are worse because of poor sell-through rates.

While publishers have their defence of the magazine distribution practices I describe, I see the financial impact on newsagents and the helplessness they feel when trying to negotiate equitable terms for the supply of magazines.

Years ago, I called for the Productivity Commission to investigate the magazine model as a post deregulation review.  I still think such an independent review is appropriate for all parties – in today’s marketplace more than even in fact.

My concerns are not stopping me promoting ACP’s Winter Favourites.  On the contrary, I hope our display in a high traffic area helps it sell well, and quickly.

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magazine distribution

NDD calls in the lawyers

I received a letter from lawyers representing NDD today claiming that my post on Monday contains false, misleading and deceptive statements.  I have reread the blog post and don’t see how they can reach this conclusion.

I wish NDD were as attentive to calls for more equitable supply arrangements with newsagents as they appear to be in worrying how they look to others because of a blog post here.

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Blogging

Read the contract carefully

Newsagents need to take care before signing documents in the course of running their businesses.  One former newsagent I have been working with for the last few weeks has found a contract come back and bite.  The new owner has advised he will not continue a supplier relationship.  The supplier has gone back to the original newsagent to seek financial compensation for this.  It looks set to take a large proportion of goodwill.

What looked like a good deal two years ago with bucketloads of cash up front is now expensive for the former newsagent.

Despite the sales pitch of some, there is no such thing as free money.  Up front payments by a supplier used to win business are usually clawed back over time in a contract.

If you don’t plan on owning the business for the full term of the agreement then either don’t take the cash or don’t sign with the supplier.  Otherwise you could find yourself in the same position as my friend – facing the prospect of legal action or paying compensation for the decision of the new owner.

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Newsagency challenges

Lessons from Take 5 and That’s Life

Take 5 and That’s Life are heroes of the high volume weekly magazines.  While circulation declines for each in the latest numbers out last week, their respective declines (-1.53% and -1.92% respectively) are a fraction of the declines of the higher profile weeklies.  I see Take 5 and That’s Life as bread and butter magazines for newsagencies.  They deliver loyal mid week traffic off of which smart newsagents build other sales.  We treat them well with co-location, active promotion and other support.  They return the favour with good numbers for us.

My special interest in Take 5 and That’s Life relates to loyalty.  I first noticed this when we introduced Australia’s first magazine loyalty program in my newsagency in 2004.  We still run the program today and Take 5 and That’s Life customers remain the most loyal to us and in the use of our magazine loyalty program.

The circulation numbers reinforce my interest in these titles.  They demonstrate a resilience which ought to be respected in this marketplace.

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magazines

Exclusive offer for Connections with ACP newsagents

newsagent-connections.jpgTower Systems last week launched an exclusive newsagent computer system offer for Connections with ACP newsagents.  The communication sent out last week by Connections was the culmination of considerable work creating a computer software and hardware package deal which supported the goals of newsagents, Connections and ACP.  The package includes Tower newsagency software, new hardware, on site installation and training, support and updates for a year, XchangeIT EDI for a year and 60,000 Connections points.

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newsagent software

Is interest fading in free commuter newspapers?

The latest newspaper citculation figures did not include numbers for mX, the News Limited free newspaper distributed in Melbourne, Sydney and Brisbane.  I would not be surprised in the numbers for mX were flat or down.  In Sydney tonight, I watched the distribution of mX from two transport hub locations I have been to before looking at the process. I know it is only anecdotal – but the interest in the free newspaper did not appear as strong as the previous two times I visited these locations – the week it launched and mid way through last year. If I am right and circulation is flat or down, I’d say it has to do with the increase in use of the iPhone and iPod.

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Newspapers

Benchmark study results confirmed

When I published the latest newsagency sales benchmark study results last month several people contacted me questioning the results, especially for magazines.  They said the benchmark numbers for magazines seemed on the high side.  The details of the latest circulation audit numbers bear out the benchmark study results.

My interest in the newsagency sales benchmark is to provide newsagents with current trend data so that shop fit and other business decisions can be made with a more informed view of business in the channel.

The next phase of the study will look at basket data and compare the contents of newsagency shopping baskets in 2009 with what we saw in 2005.  Such analysis provides tremendous opportunities.

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magazines

Rugby dominates Melbourne

rugby_magazines.JPGWe have more Rugby magazines in our Melbourne newsagencies than AFL magazines. Our main AFL representation is team specific titles, which do not perform well for us, and a weekly newspaper.  I am not sure if this lack of AFL representation is just our newsagencies or statewide.  Maybe it says something about the literacy of rugby followers compared to AFL followers.

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magazines

Free umbrella with Harpers Bazaar

harpers_bazaar_fhn.JPGWe are promoting Harpers Bazaar at the counter this week.  The free umbrella and winter weather in Melbourne make it a good counter offer.  My only complaint is that we were provided one poster with which to promote the title.  We improvised – as the photo shows.  Note the book next to the magazine .  We figured A Guide to Men may be of interest to Harpers Bazaar customers.

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magazines

Collecting the combat tanks

combat_tanks_fhn.JPGWe had a customer on the weekend who purchased around ten copies of issue 1 of Combat Tanks Collection, removed the tanks and left the magazine and backing card for us to dispose of.  While I’m grateful for the business, it’s odd.  I’ve never seen this with a partwork before.

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magazines

NDD loses more magazines

Magazine distributor NDD has lost distribution of Best Bets and Winning Post to Fairfax.  These losses and those announced earlier this year beg questions over the viability of NDD.  Their canceling of around 600 newsagent accounts, withdrawal of Friday deliveries and the talk by some newsagents of the benefits of closing their NDD account give discussion about the future of NDD credence.

While I am sure that the company would say that it is business as usual, to many observers of NDD, myself included, this does not appear to be the case.  With most of the titles they distribute outside the top selling magazines and an average sell through rate of 50%, the cash-flow cost to newsagents of a shrinking underperforming magazine distributor is considerable.

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magazine distribution

Battle for newsagent representation

News Limited last week issued a statement clarifying the status of the ANF and other newsagent associations in terms of the current newspaper distribution contract negotiations:

“Today’s comment in the ANF Newsflash stating “News Ltd has responded to the ANF positively, and for the first time has acknowledged that we are the only body they wish to deal with in these matters” is completely incorrect. News Ltd will be negotiating openly and fairly with all newsagency bodies with regard to the renewal of the News Ltd Territorial & Retail contracts. ” Catherine Woodside, Circulation Director, News Ltd.

The contract negotiations ought to be just that and not used for political point scoring by associations.  It was good of News Limited to issue a clarification.

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Newsagent representation

Is this really a newspaper revolution?

I am told to turn to page 25 of today’s Herald Sun, go to the Herald Sun website on my computer, hold the newspaper in front of my camera and see the newspaper come to life – if you have the right plug-in installed.  While I accept that this extends engagement between the printed product and the website, it is not a newspaper revolution.

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Media disruption

Caught in the newspaper storm

It is difficult to see through flying debris when caught in a severe storm. Adrenaline can take hold and propel the endangered to safety. Others succumb to panic, confusion and fear.Such is the state of the newspaper industry. We are caught in a storm of change. Our business model is in doubt, technology is shifting our delivery system and consolidation by huge public corporations and overleveraged private companies has endangered professional journalism.

Ryan Blethen, editorial columnist and the Seattle Times, has written an interesting opinion piece about the challenges facing US newspapers.

While we feel far removed from these challenges here in Australia, there is dark news about newspaper circulation in the numbers released late last week – although newspaper publishers would have us believe otherwise.

Newsagents need to monitor year on year sales for newspapers, broken down by segment: foreign, national and local.  While the bushfires and floods impacted our February /  March numbers, overall the trend is down, not dramatically, but down.

The best action we can take in the circumstances of a decline in interest in newspapers is to ensure they are displayed proactively – probably in two locations,  keep costs (real estate and labour) associated with them to a minimum, use them to drive other sales and track the results.  The key is to engage.  Even though I see the decline continuing, proactive engagement could soften the impact of the decline.

I also think newsagents need to debate whether a contract with newspaper publishers is necessary.  My concern is that the industry will be caught up, once again, in contractual issues at the cost of more timely business opportunities.

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Media disruption

Gold Coast Bulletin sets newsagents up

gc_bulletin.jpgAcross the top of the masthead of today’s Gold Coast Bulletin is their offer of a free Roary the Racing Car DVD.  Take this token to your newsagent they advise.  The problem is that newsagents appear to have been provided insufficient stock.  With enough for their own customers, newsagents do not have enough stock to satisfy customers bringing tokens from newspapers purchased from Coles, Woolworths and other outlets.  When they tell customers they have run out, the customers will blame the newsagents.

I am grateful to a Gold Coast based colleague for providing photos and details of this story.

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Newsagency challenges

Tuscon loses a newspaper

Gannett, publisher of the 138 year old Tuscon Citizen newspaper, has announced that today’s edition will be the last.  The brand is moving to an online only model.  While the circulation was only 20,000, the closure continues a trend this year and has generated mroe speculation on the future of newspapers in the US.

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Newspapers

Why we need fewer newspaper and magazine retailers

Newsagents are better retailers of magazines and newspapers than supermarkets and some other retailers.

Newsagents offer broader support of the category – more than good placement. We are less demanding when it comes to costs such as shelf space, marketing subsidies and other costs of business. We add value through a range of magazine related services like co-location, beacon branding, loyalty programs, category promotions and other initiatives.

I would like to see publishers respect the service newsagents provide by reducing their use of other retail outlets. Help us reinforce our position as magazine specialists. If developed professionally and executed co-operatively such a strategy would improve newsagency foot traffic and increase customer spend on magazines.

Publishers think that by making a product ubiquitous it is easier to purchase, more likely to be purchased. I’d suggest the opposite is true. People can think that they will have other opportunities to purchase a title and some end the week or month having not done that. Also, seeing a title everywhere may blind people to it – that’s what I wonder.

Reducing retail outlets gives us an opportunity to build healthier businesses around newspapers and magazines and, as a result, invest more in the category. The return for publishers would be greater effort from the specialists.

I am not about to lay out my plan here but I would note that today’s conditions offer an excellent opportunity to build magazine sales based on respect of magazine and newspaper specialists rather than driving competition through more outlets.

There are proactive newsagents keen for such an opportunity.

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magazines

$20 million superdraw strong

syndicates_20mil.JPGOur Tattslotto syndicate sales have been strong for the $20 million superdraw tonight.  Regulars and newcomers to syndicates have delivered excellent sales.  I felt we needed a larger prize to entice people. I was wrong.  Our team has done a great job promoting syndicate sales.

newsXpress in partnership with Golden Casket ran two large syndicates through newsXpress outlets and both easily sold out.

Clearly with the right in-store pitch and products through which to engage customers are happy with a $20 million first division price pool.

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Lotteries

Promoting the Combat Tanks Collection

combat_tanks.JPGThe Combat Tanks Collection partwork is generating good traffic.  The TV campaign running currently is having a positive impact.  We are promoting the title at the front of the shop to also get to people who have seen the ad but have forgotten to purchase it.  We are also pushing putaways for people likely to want to collect the series.

The Combat Tanks Collection is an excellent opportunity for newsagents as we have this exclusively.

Regulars here will know why I like partworks.  Partworks customers are more likely to purchase other items when visiting to collect an issue than a regular magazine customer.

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Newsagency opportunities

Competing with the Government for greeting card sales

australia_post_cards_sale.JPGThe government owned Australia Post shop opposite our newsagency at Forest Hill is offering 50% off all greeting cards until May 31.  They are promoting this in the window and in-store.  If this were any other retailer I would not be concerned.  That it is the Government owned post office with access to various privileges associated with such ownership and that they are so blatantly targeting an independently owned small business is appalling behavior.

This 50% off card deal is not just at our location.

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Uncategorized

Digital photography magazines not selling

digital_photo_mags.JPGWe sold one copy each of the latest issues of Better Digital and Digital Photography and Design magazines  Their single-digit sell-through rates make them among the worst performing titles in my newsagencies.  I put the poor sales down to over-satisfaction in the segment thanks to other titles and that more up to date informatiuon on digital photography is available free online.  The publishers of these titles need to urgently get a hold of current sales data from newsagencies and review print runs accordingly.  We cannot afford sub 10% sell through rates.  They could also consider engaging in a marketing campaign to drive trafffic to the titles.  While there is a cost for such marketing, there is also a cost for newsagents to have this stock sitting idle on their shelves.

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magazines