A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: September 2011

News Ltd lures subscribers with 70% discount offer for Herald Sun

LivingSocial deals site members received an email late last week offering 20 weeks of the Herald Sun on Saturdays and Sundays for just $24.  That’s 60 cents per newspaper delivered, just about what it will cost the newsagent to do the delivery.  The trouble is, I suspect that the distribution newsagent will not get this much from each delivery.  I expect that they will ‘partner’ with News Limited on this loss making campaign.

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A just sixty cents a newspaper I wonder how much interest there will be among subscribers in each of the newspapers delivered and the advertising they carry.  I bet that some of the 2,440 who had signed up when I checked the site figured that $24 was such a small amount no matter if they would not have time to read every issue.

Steep discounting is a losers game.  I think that newspaper publishers would be better off stopping all deep discount deals and thereby understand exactly where they stand in terms of genuine reader interest. Deals like this one lead to a false view of sales and readership.

The other issue for advertisers is the number of people who take the deal and then neglect to redeem the voucher they purchase.  Is this counted as a sale of the newspaper for the 20 weeks?

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Newsagency challenges

AFL not that important to the Herald Sun

heraldsuncoverup.JPGThe Sunday Herald Sun yesterday had a post-it note type ad for tourism in NSW and Qantas Holidays stuck over a headline for their report on the Carlton / West Coast Eagles match.  The placement of the ad says a lot to the AFL and AFL fans in Victoria.  There were plenty of comments yesterday – customers hated it.  We agree with them.  Covering up editorial content in this way damages the brand.  It also indicates that publishers care less about editorial content.

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newspaper masthead desecration

Counter placement of Better Homes and Gardens pays off

mags-bhgcounter.JPGOur promotion of Better Homes and Gardens at the counter, next to newspapers, has worked again this weekend.  I don’t know why more newsagents don’t take the opportunity of this placement.  It’s easy money.  As the photo shows we also took the opportunity to promote the new ACP mini cookbook – Caio Bella in this high profile location.

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magazines

Promotion of Harper’s Bazaar pays off

mags-bazaar.JPGOur promotion of the latest issue of Harper’s Bazaar magazine by opening out to show off the free canvas tote bag gift is working, delivering a nice kick in sales.  This is really the only way to display gifts which are packaged with magazines in this way.  we have made sure that we have space, especially in our women’s fashion section where gifts are so common.

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magazines

Marketing Tip: Award a Newsagent For a Day

Shake things up for your business and appoint one of your customers the Newsagent for a Day. Get them into the business, behind the counter and into the back room. Their fresh-eyes insights could let you see opportunities you are missing.

An alternative to this opportunity is awarding the status to one of your team members, probably a junior who is more likely to have challenging ideas.

The idea here is to get you shaken up, to see what you may not see in your day to day work … you know, wood for the trees.

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marketing tip

Opportunity to leverage interest in Justin Beiber

I have to confess that I don;t regularly check out Dolly and Girlfriend magazine.  This is why I missed the opportunity with the latest issues – they both feature Selena Gomez on the cover.  Selena and Justin are dating, apparently.  This presents us with an opportunity to promote both titles in a good impulse purchase location, especially in newsagencies where Beiber products sell.  This is what we will do.

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magazines

Who’d be in fashion

Check out this report in The Sydney Morning Herald about fashion retailer Asos coming to Australia.  On the one hand fashion retailers have tough economic conditions and nervous consumers and on the other they have extraordinarily successful retailers, offline and online, from overseas taking on our marketplace.  I mention this because we think that our tiny retail patch is tough … I wouldn’t be  a fashion retailer for quids.

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retail

Promoting new Simply Salads cookbook

mags-simplysalads.JPGWe have been promoting Simply Salads as we do every new ACP cookbook, by placing some stock next to our daily newspapers.  While we also display all new titles in our cookbook section, it is this tacttical placement with newspapers which generates the best response.  Newsagents have an excellent opportunity with these cookbooks as they are released to us weeks ahead of them being placed in supermarkets.

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magazines

Gift Fair opportunity for newsagents

The Reed Gift Fair starts in Sydney today. If you can get to Darling Harbor over the next four days I suggest you do. This fair is set to be attended by more newsagents than any recent newsagent trade show – gifts are now that important to our channel and the range of products on the trade show floor are that diverse, well beyond what you might calls gifts.

I love the variety of product, the challenge to redefine what a newsagency can sell. The next four days are an excellent opportunity for newsagents who want to chase growth and change.

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Gifts

Support for Fairfax on unprofitable newspaper circulation

The Sydney Morning Herald yesterday reported on support among advertisers for the Fairfax plan to cut unprofitable circulation. I like the quote in the report from the CEO of UM, Mat Baxter:

For me the real issue here is the credibility of newspapers with advertisers, tricks like subsidising the cost of papers through ‘educational issues’ at schools or promotional issues at gyms and Starbucks scream of desperation.

Cutting free and subsidised deliveries helps retail newsagents reinforce the position in terms of newspapers.  It helps distribution newsagents cut unprofitable deliveries.  I’d note, however, that not all these subsdised deliveries are unprofitable for newsagents.

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newspaper home delivery

My view on the Australian media inquiry

It has been interesting to see people get into a lather about the media inquiry announced this week. For what it’s worth I don’t think the terms of reference go far enough. One only has to look at reporting of matters of vital importance to see that some outlets prefer to publish more spin than professional journalism.

We may have an opportunity to engage in the discussion about the impact of technology on the distribution of media – it remains to me seen.

From a newsagent perspective I would welcome an inquiry into the distribution of print media. This was deregulated in 1999 under the direction of the Howard government and done in such a way that the job was not completed.

While magazines and newspapers are certainly in more outlets – a win for consumers – newsagents have been left with ma magazine distribution model which makes them less competitive than other retailers – a loss for consumers.

I’d welcome an inquiry reviewing deregulation and the impact on our 4,000 or so mum and dad businesses.

It won’t happen because it does not suit the politicians and because the magazine distributors are the masters of spin when challenged by authorities on the damage of their model to family run newsagencies.

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magazine distribution

Irony in the iPad giveaway

Is it just me or to others see the irony of Fairfax giving away iPads in their latest promotion of The Age newspaper? While I like the promotion, a consequence is that it helps build awareness of a channel alternative to print.

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Media disruption

Loving Feast magazine

mags-feastoct11.JPGOn the back of an excellent launch issue, we are supporting issue two of Feast magazine with this aisle end display in a good traffic location as well as with placement with food titles and with weeklies. With sales better than delicious magazine, we are pushing to follow up the launch success and cement our newsagency as the place to shop for this title. While growth in sales of food titles is down on last year, it is still a strong and important category for us. Feast is a welcome addition.

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magazines

Good to see shop hours decision upheld

I was pleased to see that the full bench of fair Work Australia dismissed an appeal by the main union covering shop workers against an earlier decision permitting shifts shorter than 3 hours for school kids. This is particularly helpful in newsagencies where after school work provides an excellent learning opportunity for students.

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Newsagency management

Newsagency software help desk opportunity

My newsagency software company Tower Systems is expanding and looking for someone to join the help desk. While preferably based out of our Melbourne office, we would consider someone for our Sydney or Brisbane offices.

At Tower we are having a terrific year thanks to wonderful support from newsagents – hence this new role, the second in a few months.

The key requirements are excellent customer service skills, a commitment to help small business owners drive success and a desire to develop professionally.

With more than 1,760 newsagents using our software we are proudly the software company newsagents prefer.

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newsagent software

Details on the Aldi claim against EPAL

Futher to my post yesterday, click here for a copy of the Statement of Claim lodged by Aldi in the Federal Court about EPAL behavior around EFTPOS fees and behaviour by banks at the same time.  Westpac and NAB have announced fee hikes on the back of the EPAL move.

Aldi’s case is that EPAL must have known about the bank’s plans, given that Westpac and NAB are part-owners of EPAL.

The Banking Day newsletter yesterday reported on this:

Counsel for Aldi claimed in a directions hearing yesterday that Westpac and National Australia Bank had notified their merchant customers that changes to Eftpos fees would result in higher charges – 10 cents per transaction in Westpac’s case.

Aldi’s contention is that the banks were telling retailers about their plans, which could result in significant charges being passed on from retailers to consumers, at the same time that EPAL issued its press release.

It’s not too late for newsagents to engage on this issue with their banks and local politicians.

Aldi would welcome hearing from any retailer with news of an increase in fees from their bank.  Please make email contact with Alex Richards here: alex.richards@aldi.com.au

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EFTPOS fees

Amazing Dolls House partwork display

Check out the display created by the visual merchandising team at one of my stores for the Victorian Dollshouse Collection part series.  This brilliant display is an excellent invitation drawing shoppers in from across the mall to not only look at the product but to shop the business generally.

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We don’t look at displays as necessarily paying their way.  It’s more about the overall business achieved from the additional traffic.

Renee and the team can be very proud of what they have created.

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magazines

Promoting kitchen, bathroom and home magazines

mags-homeandliv.JPGWe have been promoting a selection of kitchen, bathroom, home and related magazine titles on one of our impulse stands this week. Since spring is here people are starting to think more of home renovations so I felt it was time to put this segment of our magazine range in the spotlight.

It’s a very simple display where the titles are the heroes. You can see that I am using well known mastheads to anchor the display.

The display is on the edge of the dance floor and will be seen and passed by more shoppers than the titles would encounter in their usual location. This is what this promotional activity is all about – getting niche titles in front of more eyeballs. We know this drives sales. It’s certainly worth the time and space investment.

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magazines

Promoting the new Better Homes and Gardens magazine

mags-bhgoct11.JPGWe are promoting the latest Better Homes and Gardens magazine with this column-based display facing most shoppers in the business.  Click on the image for a larger version – to see the detail.

We are also promoting BHG at the counter, with weeklies and in the usual location for this title.  We will maintain this premium support for the full first week of on sale and then kick up support during weekends.

My note for newsagents is that BHG responds by delivering excellent sales at the impulse purchase touch points.  Indeed, BHG is one of the easiest magazines for which we can drive incremental business … depending on the support in-store which you offer this title.

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magazines

Unreasonable newsagent early returns could kill opportunities for all newsagents

I was shocked at news from a publisher recently about the number of newsagents who early returned a new title the day it came out, without even giving it a shot on the shelves.

Newsagents backed their own opinion over the considerable research of the publisher. Sales in newsagencies where the title was promoted show that newsagents were wrong to early return the title without giving it a go.

I cannot see any reason why would you early return a title on the day of launch and weeks before you would need to return it to avoid being billed – i.e. before the end of month cut off in the month in which it went on sale.

Seriously, why would you do this?

These newsagents have sent the message to this publisher and other publishers that the newsagency channel is not the channel of magazine specialists.

Supermarkets do not early return. Newslink stores do not early return. 7-Eleven stores do not early return.  Okay, they do not have the same terms or title volume as us.  I’ll go back to my point, it would not have hurt newsagents to try this title for three weeks at least.

What do you think publishers make of this when they get together. They look more carefully at these other channels of course.

Don’t get me wrong, I am not against early returning. No, I am only against early returning on the first day of sale of a new title or early returning to a point where return below your average sales of a title and thereby deny your business of absolutely certain revenue.

These newsagents who early returned this new title have made our whole channel look bad. I could understand this publisher pursuing a supermarket only model with their next new title launch. This is a serious consideration for them … thanks to the newsagents who allowed this new title to be sent back without justification.

We are our own worst enemy sometimes. While some may have an excuse, I don’t see any which I could accept.

This title could have sat on the shelves for at least three weeks before being returned in advance of the end of month cut off. There was no cash flow need to send it back the day it was released. Okay, you could argue about space but even then I’d say not given what we now know – that this title sold well.

I don’t know what we can do about this issue as we newsagents are only as good as our worst operator, sadly. This is why groups with disciplines will emerge and separate themselves from the newsagency shingle.

I am not about to name the title. It could be any one of several with a number of launches over the last two months – there have been plenty including partworks. How would it be if we lost partworks to supermarkets? Dreadful!

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magazine distribution

Aldi takes on EPAL over EFTPOS fees

Supermarket group Aldi has taken legal action against EPAL over its position regarding EFTPOS fees. The Aldi action centres on transparency of the EFTPOS changes being brought in by EPAL.  Click here for a copy of the Aldi media release on this matter.

Aldi would welcome hearing from any retailer with news of an increase in fees from their bank.  Please make email contact with Alex Richards here: alex.richards@aldi.com.au

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EFTPOS fees

Promoting Women’s Health at the counter

mags-whealth-oct11.JPGWe are promoting the latest issue of the popular Women’s Health magazine at the sales counter.  The free worout cards which come with this issue are sure to help drive sales – they are well timed for the start of spring when attention turns to looking good for summer.  This absolutely is a magazine to promote at the counter.  we will run it in this location for a week.

We also have Women’s Health with our women’s titles as it’s the type of title people will purchase without visiting with this in mind.  It’s up to us to chase these impulse purchase opportunities by considered placement.

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magazines

Promoting Time magazine’s 9/11 commemoration

maggs-timecover.JPGWe have been promoting the 9/11 tribute edition of Time magazine so that the full cover is on show.  While where has been a bit much coverage of this anniversary on TV and radio for my liking, this edition of Time is an important contribution – hence our placement where shoppers could pick it up and purchase on impulse.  This is a good example where old style magazine fixtures which hide the full cover let some newsagents down.

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magazines

Promoting launch issue of Smith Journal

mags-smithj.JPGWe have been promoting (and continue to promote) the launch issue of Smith Journal in another of my newsagencies with this placement in an perfect location for shoppers to see the title.

We are also promoting the title in an email campaign to customers. It’s a nice looking magazine, unlike anything for the target market. Like frankie from the same publisher, Morrison Media, I think Smith Journal will take a while to build a following but once it has this they will stick and help sales grow.

I’d urge newsagents to back this new title as it’s for a shopper who is most important to the future of our business.  I am hearing plenty reports of sell outs in newsagencies … a good story for our channel.

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magazines