A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: May 2020

The candles and fragrance opportunity in innovative newsagency businesses

Here is same store year on year data looking at candle and fragrance sales for April 2020 versus 2019 in 13 different newsagency businesses. City and country are in the mix. High street situation mainly.

The surge in sales of candles makes sense given the growth in sales of Home and Living category titles.

The growth had no location or business size limits. That’s code for anyone can grab candle and fragrance revenue growth for your business.

Now, to qualify my claim that anyone can do this … candles and fragrances work when pitched with context. Context can be in the form of a broader range of products, product knowledge, local sourcing and more.

Products put out without context tend to not work.

Yes, success in retail takes work.

As you can see from the first store in the list – they were already well established in this category. That said, I’d not complain about the 2% growth as in their specific situation, with shopping centre challenges, this category did well for them in a tough month.

What any retailer can sell beyond what they usually sell can restricted by what is thought to be possible.

10 likes
Gifts

Home & Lifestyle magazines doing well in newsagencies

Here is a closer look at sales data for Home & Lifestyle magazines from 20 newsagencies that provided data for the latest benchmark study for April 2020 vs. April 2019. This data is from some of the newsagencies It is part of a deeper dive into category level performance, specifically focussing on break-out trends.

The growth for most retailers of Home & Lifestyle category titles is a broader opportunity beyond the magazines themselves. The growth in sales indicates, I think, greater interest in nesting or dreaming about nesting.

The growth suggests opportunities in the homewares space. Elsewhere, I have seen a surge in sales of candles, diffusers, wall signs, mugs, plates, throw rugs, cushions, lights and similar from the home and lifestyle product category. Some of this product data is from newsagencies while I have other from businesses outside the channel.

We can all leverage our magazine category data to inform gift and homewares ranging in our shops. we can make more money from the growth in a magazine category than from the sale of magazines themselves. This is where the real value of this information lies – in our leveraging of it.

This approach of buying stock based on magazine categories is not new. It’s something newsXpress has done for many years and something I have talked about here before. What is different now is this April data is relevant today, revealing trends different to the pre COVID-19 trajectory.

I’m sharing this data here to encourage newsagents to look at their own data for opportunities like this.

10 likes
magazines

Shopping centres charging for marketing when there is none? You betcha!

Marketing is an expensive part of outgoings charged by major centre landlords to its tenants.

Imaging how small business retailers feel about being charged through this COVID-19 situation with no marketing services being delivered.

What a scam! But, they will get away with it as they always do. They have deep pockets and good lawyers.

So yes, there are major landlords charging marketing fees with no services being provided whatsoever while at the same time not charging anything to big name retailers who closed their doors to sit out the lockdown.

It sucks and provides yet another example of the awfulness of being an indie retailer in an Australian shopping mall.

7 likes
Ethics

Tabcorp tells retailers they are important – but actions don’t match words

Check out what Tabcorp sent their retailers this week. Yep, they sent this to retailers who are feeling ripped off by this company that absolutely does push online over in-store and pays retailers an offensively small sum for support growing Tabcorp’s online revenue.

Retailers won’t complain publicly because they fear Tabcorp. I don’t care as I don’t have lotteries in my shop.

Here’s the Tabcorp ‘fantasy fiction’ note in full:

Retailer Fast Update – The importance that retail plays within broader marketing channels
COVID-19 has impacted us all in many ways, and as we navigate our way through this uncertain time, rest assured the initiatives we have implemented, support all our channels, including retail.
You may be hearing a lot of talk about customers going online; however, retail sales during these uncertain times have been strong and steady. It is also important to remember the Lott’s omni-channel marketing strategy focuses on the customer and their experience so they can engage with our brand regardless of the channel. Customers, therefore, value their experience rather than a particular single channel, such as online.
Initiatives retailers have taken, such as driving loyalty through our Membership Program and supporting Pay In-store payments (excluding SA) reduce barriers. These initiatives also create the foundation so we can continue to interact with customers, and they can continue to engage with our brand. This helps ensure customers remain connected and have a consistent experience even if they move between channels during this pandemic or during a retailer’s temporary closure.
Retail is core to our omni-channel strategy and will continue to be into the future. Testament to this are the initiatives listed below which continue to support our retail channel. So, while you may hear a lot of talk about a customer going online, rest-assured the efforts you have made to support the Lott’s omni-channel strategy during these times are of benefit. While you might be seeing fewer customers around, those omni-customers will continue to have fun engaging with our brand, looking forward to returning when their favourite retailer reopens.

Actions speak louder than words.

Tabcorp is not fair or transparent with retailers on their much-hyped omnichannel bonus. It’s a flawed approach offering a disrespectful amount to retailers to compensate for then Tabcorp demand that retailers actively promote online.

The Tabcorp TV advertising does mention retail, however, it does not promote it. Listen to the ads carefully, they have been cleverly produced to punch online and the app with retail mentioned briefly as a lead in.

In my opinion, Tabcorp has failed its retailers through COVID-19 but they will not speak up because of threats from the company that come with financial penalty.

17 likes
Ethics

Practical advice for retail newsagents as we move out of lockdown

As Australia takes steps out of COVID-19 lockdown, small business retailers like newsagents are confronted with challenges to provide a safe and healthy workplace while maintaining a commercially viable business.

As we have been doing since late January, I have shared advice with customers of my POS software company on steps that can be taken in retail businesses in this evolving post COVID-19 lockdown world.

I was at one of my newsagencies yesterday ensuring implementation of this advice and more – we have set a one-way path for shoppers with more in the mall we needed to better manage traffic.

Here is some of the recent advice I have published. This list will evolve over time as we discover new resources.

  1. Coronacast. The yesterday’s episode of this excellent podcast, released May 11, 2020, is about what we need to do in this lockdown easing situation. It’s about keeping you, your team and your family safe and healthy.
  2. Social distancing. Reprint and replace your posters. Use this poster from the federal government. It is the one recommended. Consistent messaging is key. Place this at the entrance as well as in-store.
  3. In-store advice. Click here to access up to date post lockdown advice for retailers from the Business resource Council of then UK. I have included this as I found some points to be interesting and relevant to Aussie retailers.
  4. Refresh floor markings to show distance.
  5. Maintain counter measures of distance at the counter.
  6. Maintain good supply of hand sanitiser at the store entrance and the counter.
  7. Reinforce hand washing and hand sanitising at the counter.
  8. Maintain a regime of surface cleaning.
  9. Out of store messaging. Use social media to rem ind your community what you are doing to keep them safe.
  10. Home delivery. The vulnerable cohorts are as vulnerable as ever. Maintain home delivery and curbside pickup services.

We think it is critical for everyone to realise that nothing has changed from when the novel coronavirus was first discovered. There is no vaccine. It is highly contagious. It can be lethal to several cohorts of the community. The best was to deal with it is to reduce infections rates. The best way to achieve this is through personal hygiene and social distancing. Doing this in an environment of easing of lockdown is challenging.

We hope that our advice for small business retailers is useful.

6 likes
Newsagency management

Accountants are not always right

  • A newsagent in Tasmania was told by their accountant that they would not qualify for a state government COVID-19 grant. On urging from others, they applied and now have the grant money in their account.
  • Four newsagents in Victoria were told by their respective accountants that they would not qualify for the state government’s $10,000 COVID-19 grant. Thankfully, each followed advice from colleagues, applied and now have $10,000 in their bank account.
  • Six newsagents I know, who do not know each other, were told by their respective accountants that they did not qualify for JobKeeper. On the advice of others, they applied and were accepted. 4 of the 6 have received their first payment.

These are examples of three types of government assistance where the advice of accountants was not right. There are plenty of other examples.

I feel for accountants. It has been challenging to be across the extraordinary changes over the last two months and to be across the extraordinary detail of some of the COVID-19 programs.

My advice to any small business retailer is to get a second opinion. If you are not sure, apply anyway and let the grant or payment provider determine your eligibility.

Just last week the ATO made it clear that in relation to JobKeeper the criteria is not black and white. The ATO has the right to look at a specific business situation with flexibility. There are examples of them doing that, especially where a business may not be at the 30% in revenue decline.

8 likes
Social responsibility

Hey Australia: please do not buy your Mother’s Day cards at Coles or Woolworths this year

Please do NOT buy a Mother’s Day card at Coles or Woolworths. Instead, I urge Australians to shop small business, to buy your Mother’s Day card at your local card retailer. While I hope it is a newsagency, I’m encouraging your support of any local small business card retailer.

Coles and Woolworths have made billions in additional revenue from COVID-19. Let’s not give them extra money by buying a Mother’s Day card from either.

Local card retailers offer better, more personal service. They are more likely to support YOUR community. Thank you! #SmallBusiness #ShopLocal #MothersDay #SocialResponsibility

13 likes
Social responsibility

Newsagency sales benchmark: April 2020 vs. April 2019, the COVID-19 impact

Winners and losers as COVID-19 impacts newsagency sales across Australia.

While some retail newsagencies report 40% and more growth in revenue in April 2020 compared to April 2019, others report 60% and more decline. Such is the gap in the experience of Australian newsagency businesses in this COVID-19 impacted world.

Looking at comprehensive sales data from 139 newsagencies the results are stunning in that never before in 20 years of benchmark analysis have I seen such a gap in business performance.

The gap in performance has a fresh subtlety too. Whereas in previous studies, geography was the key factor, now, in this COVID-19 world, situation is the key. High street retailers, retailers outside of shopping centres, are faring much better.

In addition to extraordinary overall growth / decline performance, there are surprises in some product categories. Let’s get into it…

THE DATASET
This newsagency sales benchmark study represents a comparison of sales data from 139 newsagency businesses comparing sales from April 2020 with April 2019. It’s a same store year on year comparison from a broad cross-section of businesses: city, country, high street, mall, banner groups, independent. The only thing connecting the businesses is that they use the Tower newsagency software. 

OVERALL PERFORMANCE METRICS.

  • Transaction count. City high street: -4.5%; City mall: -45%; Regional high street: -6%; Regional mall: -35%.
  • Sales revenue. City high street: +6%; City mall: -38%; Regional high street: +12%; Regional mall: -24%.
  • Basket depth. City high street: +11%; City mall: +3%; Regional high street: +13%; Regional mall: +4%.
  • Basket dollar value. City high street: +31%; City mall: +13%; Regional high street: +21%; Regional mall: +17%.

CORE PRODUCTS.

  • Newspapers. Over the counter unit sales. City high street: +6%; City mall: -55%; Regional high street: +11%; Regional mall: -31%. NOTE: the gap in the city high street cohort is considerable, making the average somewhat meaningless. For example, one city high street business reports a decline of 17% while another in the same state reports an increase of 15%.
  • Magazines. City high street: +21%; City mall: -32%; Regional high street: +23%; Regional mall: -7%. NOTE: Within magazines, crosswords, calming titles and escape type titles have done well. Even the dubious content filled weeklies have performed well.
  • Greeting cards. Revenue. City high street: -7%; City mall: -32%; Regional high street: -12%; Regional mall: -31%. NOTE: cards were hit hard early in March because of the tactile nature of browsing cards. There was an indication of improvement in April but it was slow.
  • Stationery. Revenue. City high street: +9%; City mall: -42%; Regional high street: +13%; Regional mall: -16%. A challenge with stationery has been supply.
  • Lotteries – instant scratchies. City high street: +24%; City mall: -5%; Regional high street: +37%; Regional mall: -4%.
  • Lotteries. Revenue. City high street: +3%; City mall: -8%; Regional high street: +5%; Regional mall: -6%.
  • Tobacco. Revenue. City high street: +11%; City mall: N/A; Regional high street: +27%; Regional mall: N/A.

KEY SPECIALTY PRODUCTS.

  • Gifts. Revenue. City high street: +9%; City mall: -31%; Regional high street: +18%; Regional mall: -26%.
  • Toys. Revenue. City high street: +125%; City mall: -38%; Regional high street: +145%; Regional mall: -22%. Less than half the stores in the study have toys.

Toys includes puzzles. In one city high street business jigsaw sales in April went from $870.00 in 2019 to $4,300 in 2020. They were not alone. I mention this to indicate that the average above, 125%, does not do justice to the businesses that positioned themselves well to leverage the jigsaw opportunity.

Gift results are actually all over the place too given that there is a lack of consistency in our channel for what is regarded as a gift.

GP SHIFT.

Exposed in deeper analysis of the sales data is a shift downward in overall GP performance in businesses stock in lotteries, papers and magazines. This result makes for a complex discussion with landlords who may only look at revenue, and not the underlying gross profit performance.

The scratchie surge is considered to be due to people having cash in their pockets from the early boost to Newstart and the closure of poker machine venues.

ONLINE.

Online has proven to be key through all this. Businesses with an established online platform have done well through deliveries=, click and collect and variations of these.

HEALTH OF THE NEWSAGENCY CHANNEL.

I’d say that overall, the channel is okay. Yes, just okay. While there are some stand out successes, there are more at the other end of the scale. The future depends on what happens next and what retailers do next.

There is no doubt that business has fundamentally changes. As local service-oriented retailers, the newsagency business has to change too.  This is why I say what we see next in terms of success or otherwise will depend on smart tactical engagement as well as an ability to successfully predict future trends.

While predicting the future has always been a challenge for business owners, it is even more so now because of how CCOVID-19 has impacted the whole of the economy.

WHAT’S NEXT?

While I have thoughts on that, I’ll same them for another time. I would note, however, that every business that shared data with me has opportunities revealed in their data. I urge people to start there. Look at the trends your data reveal.

Finally, I am grateful to all newsagents who shared their data for inclusion in this study.

Mark Fletcher.
Email: mark@towersystems.com.au  Website: www.towersystems.com.au  Blog: www.newsagencyblog.com.au
M | 0418 321 338

14 likes
Newsagency benchmark

Full face Mother’s Day cards work well

This full-face display of Mother’s Day cards on the lease line is working a treat.

The display catches attention of people walking past. They can browse the range without having to touch anything. That the display is not crowded / overloaded is key I think.

The full card is on show – meaning the full creative investment can be leveraged rather than the usual top third that we so often see in card fixtures in Australia.

The display has worked so well that we have had to shift stock around to fill gaps, which is a good problem to have.

The jury is out on Mother’s Day, especially in Victoria with stage 3 restrictions still in place. It’s hard to figure out how it will play out.

Shopping malls in the city and suburbs are not back yet, not even at 33% of traffic. I expect high street stores to have a better season than shopping mall based stores. That said, I expect most mums will not get a visit Sunday, meaning that card purchases will need to have been considerably earlier this year as posting anything now is too late. Online has benefited too, which is good for those with that opportunity.

3 likes
Greeting Cards

Terrific pitch from The Simple Things

I love this tweet from the folks at The Simple Things in the UK. They call out newsagents as a usual outlet for the title while showing how people could connect with the title while many retailers in the UK were closed.  I like that the provided context for their subscription pitch.

3 likes
magazines

Tough day at Bauer Media

Retrenchments and title hibernation the order of the day following completion of the Pacific takeover.

I suspect the cutting of 60 of the staff from Pacific Magazines and the pausing for up to six months of production of Men’s Health, Women’s Health, Elle, Harper’s Bazaar, OK! and NW is more in response to the collapse in advertising as a result of COVID-19.

I don’t see the pause of titles as a collapse in magazines in Australia. I could be wrong. It will be mid 2021 before we can determine if that is the case.

It is a tough time for any magazine publisher as they struggle to find ways to make their titles more appealing to rapidly changing consumer interests and doing do in an environment with so much ad spend on hold. There has been a significant shift that agile magazine publishers are tapping into through existing titles and one-shots.

Right now, too, cover price is a key source of income, with ad revenue down. This means over the counter sales matter more than ever. This is good as it aligns retailers and publishers more so than usual. Hopefully we see cover prices respond accordingly.

Looking at data for a broad cross-section of newsagencies, magazine sales are strong in high street and regional / rural situations. But more on that later in there week.

I feel for the Pacific folk let go today. Given risks that emerge in any takeover, changes were bound to happen.

3 likes
magazines

Shame on News Corp.

The handling by News Corp of the Dean Laidley story over the last 24 hours has been dreadful. Even now, this afternoon, they have run this story about a police office being stood down and above the headline they have one of the images that resulted in the standing down of the officer.

This is disgusting gutter stuff from a publisher that has made publishing such stuff an art.

Is there anyone with power at News Corp who understands mental health challenges and how to respect those facing such? It appears not.

15 likes
Ethics

As we come out of lockdown

With several state and territory governments starting to ease movement restrictions, people are talking more about life after lockdown, business owners are talking about this. If you have not done so already, I urge you to consider what your retail business looks like after lockdown or as lockdown provisions are eased.

While only you can know what is right for your own business, I offer this list of suggestions for your consideration:

  1. Change everything. This is the best opportunity to make major change. Move whole departments, change prices, change the counter focus, the counter process. Right now is a perfect opportunity for sweeping change in any business.
  2. Look at your pricing. Is it appropriate? Could adjustments be beneficial?
  3. Look at every supplier. Ask yourself, do they bring value (and joy) to the business.
  4. Make the shopping experience fresh, more appealing. Help your shoppers feel that they are in a new business.
  5. Quit hard and quick. Dump bins at the front of products you are exiting. This is the perfect time to make the move.
  6. Reconsider every business process. Is it beneficial to the business? If not, why continue with it? Be frugal with your time and capital investments.
  7. Share appreciation. From your front window to inside the shop, demonstrate shopper appreciation.
  8. Play uplifting music. Celebrate any step away from lockdown.
  9. Celebrate stories. Encourage people to share positive lockdown stories, somehow in-store on online through social media.
  10. The past is the past. It is tiresome hearing about how tough things have been, how troubling the times are, how difficult things are. People are living this. We are living this. Reminding people does not help in our view.

Now really is the opportunity for significant change in any business. Opportunities like this are rare. I urge all retailers to seize the opportunity.

I originally shared this with customers of my POS software company, Tower Systems, the list is as relevant here. I think being open all through matters not. The easing of restrictions itself will change the traffic you see and provide an opportunity to work through some or all of the list of suggestions.

10 likes
Social responsibility

Tabcorp misses an opportunity to respect and support its retailers

Tabcorp last week wrote to retailers asking that they self-assess as the company was not putting its assessment team in the field. This team usually visits outlets to judge them on their look at the time they visit. The judgements can have dire business impacts if they are bad. Tabcorp appears to place more value on appearance, often to odd criteria, over actual sales performance. The assessments cause considerable anxiety.

Rather than taking the opportunity to say something along the lines of – hey retailers, stay safe and well, we are giving everyone a gold stay assessment this round, you’re all 100% in our view. We appreciate you and hope this small step by us demonstrates the respect we have for you as front line retailers – Tabcorp asked retailers to do the assessments themselves:

Subject: COVID-19 Interim Measures – Compliance Self-Assessments 

Hi Retailer, 

Thank you for your ongoing commitment. COVID-19 has impacted us all in many ways, and as we navigate our way through this uncertain time, we must continue to be nimble and adaptive in the way we operate, support you to maximise sales, and meet our regulatory obligations. This is essential to help ensure we continue to protect our business whilst continuing to operate and deliver the best customer experience possible. 

The environment in which we operate in is complex with a lot of different rules and regulations, compliance to these regulations is core to our integrity in providing exciting games customer know and love. However, with COVID-19 the way we monitor compliance needs to adapt. As such, we have been working on alternative ways to ensure compliance monitoring continues and incorporates the additional COVID-19 requirements. 

From Friday 1st May 2020, we will be introducing a Compliance Self-Assessment to outlets who have not yet been Site Surveyed in Cycle 3 (Monday 2 March 2020 to Sunday 28 June 2020). The Compliance Self-Assessment will be sent to selected outlets each week via an email and link from retailcompliance@tabcorp.com. This assessment will temporarily replace Site Surveys for an interim period. 

The Compliance Self-Assessment will take approximately 10 minutes to complete and, we will be asking outlets to upload a series of photos of their lottery outlet only. Further details on how to do this will be shared via a Training Manual when you receive the Compliance Self-Assessment. 

All Products Outlet Photos Required 

1. Outlet Customer Capacity Customer Notice 

2. Social Distancing Stand Here sign 

3. Responsible Play sign 

4. Internal point-of-sale posters, as per your weekly POS Plan. 

5. Instant Scratch-Its Dispenser point-of-sale, as per your weekly POS Plan. 

6. External blade 

7. Free standing Lucky Lotteries Cat stand (if applicable) 

8. Street stand (if applicable) 

9. Syndicate board 

10. Writing bench (including brochures, coupons and draw slips) 

11. Customer Ticket Checker 

12. Responsible Play Guide folder 

What a dumb and selfish move by this big business supplier against small business retailers who are already in tough situations.

13 likes
Ethics

April newsagency sales benchmark to gauge COVID-19 impact

Yesterday morning, I launched a new sales benchmark, comparing April 2020 with April 2019 to gain an insight into the impact of COVID-19 on our channel.

I have already received data from 44 newsagencies, which is terrific – more than is usual for the first 24 hours of a benchmark study. Already, this is a diverse dataset – city and country, mall and high street, banner group and not. This is good as diversity is key for insights.

I am particularly interested in product category trends as this information could be useful to retailers as they start to consider the other side of lockdown.

For any interested, here is the notice of the study:

APRIL NEWSAGENCY SALES BENCHMARK STUDY.
I invite you to provide data for a special COVID-19 related newsagency sales performance benchmark study. The benchmark provides data against which you can compare your business performance. 

How to participate.

  1. Please run a Monthly Sales Comparison Report for 01/04/2020 – 30/04/2020 compared to 01/04/2019 – 30/04/2019.
  2. Tick the category box. IMPORTANT.
  3. Tick to exclude home delivery and sub agent data.
  4. DO NOT tick the supplier box.
  5. Preview the report on the screen. Save as a PDF and email this to me at mark@towersystems.com.au.
  6. Read the report yourself and see what it shows you about your business.

I will email the results to all participating newsagents and publish the results on theAustralian Newsagency Blog as a service for all newsagents.

COVID-19 has impacted our channel in myriad ways. I am aware of significant differences between city and country, mall and high street. I’d love to collate data from a good pool of businesses to provide back to the channel useful data on this.

I own and run three newsagencies. Over the years I have had three others. I own newsXpress, the newsagency marketing group.

Tower Systems serves 1,750+ newsagents with best practice newsagency software, We are thrilled to note that our customer base is growing. We welcomed 30+ newsagency businesses as new customers in the last year. Overall, Tower Systems serves in excess of 3,500 small business retailers.

2 likes
Newsagency benchmark

Free Thank You cards at newsXpress

On Monday this week, newsXpress launched a free Thank You card offer to help people express gratitude to those people who have helped through the COVID-19 situation.

The campaign is 100% initiated and funded by newsXpress and its members.

Since newsagencies are the key retailer of greeting cards through which people express their feelings, I felt that the free Thank You card offer was a way of helping people pay it forward, a way for local newsXpress businesses to pay it forward.

I have been looking for a way for newsXpress stores to demonstrate social leadership in their communities. This campaign offers that. It specifically names cleanser, teachers, doctors, nurses, delivery drivers and other service providers as ideal recipients of a Thank You card.

Four days in, the feedback from store owners and from customers has been terrific. People are genuinely happy and overwhelmed with emotion when given a free Thank You card to give to someone else.

This is a good news story of these local small businesses demonstrating the value of local small businesses.

Here is how the promotion was announced to newsXpress members early Monday morning:

——–

Launching a national Thank You campaign.
Today, we launch a national Thank You campaign that we hope you will choose to be part of.

Here’s how it will work. Anyone buying a Mother’s Day card can choose a free Thank You card. For each 2 or any other card, they can choose a free Thank you card. You will have a selection of 3 Thank You cards at the counter, that you choose from current stock, for customers to choose from. As you run out of a Thank You card design at the counter, add another.

We want you to include Thank You cards from our preferred suppliers only: Hallmark, Henderson, Affirmations, Simpson, Paper Street. Be sure to include a blank card in the mix as that could provide the creative freedom customers will like. The card does not have to say Thank You on the front.

We have collateral for you to use on social media. Please post every day about this. Encourage your followers to share your post. We also have text you can use to promote this – see below.

If you want to participate in this program, advise us at help@newsxpress.com.au by 5pm Wednesday April 29, 2020. This is critical. You can start promoting the campaign right away, from now.
 
We will promote participating stores.
We will list all participating stores on a new special page that we create on our website. This page will list all participating businesses. This is why we need you to register with us. We will link to the list in all our social media posts – and there will be plenty of these.
 
Who is funding our end?
We have not asked and will not ask any card company or any supplier to fund this. This is our initiative. We think it is critical that we put our money where our mouth is.
 
Please join us and make a HUGE noise to encourage Australians to be grateful.
 
Please sign up for this campaign and actively start promoting it.
 
3 social media posts for you to use promoting this:
 
FREE Thank You cards. Buy a Mother’s Day card from us and you can choose a free Thank You card to thank a teacher, first responder, doctor, nurse, cleaner, retail employee or someone else helping you through each day. newsXpress is grateful to offer you this. #StaySafe #ThankYou #Appreciation #Grateful #COVID19 #COVID19AU
 
Say THANK YOU to the nurses, teachers, doctors, first responders, carers, cleaners, everyone helping you get through. When you buy cards from us, choose a FREE Thank You card for you to express your appreciation. newsXpress is grateful to offer you this.  #StaySafe #ThankYou #Appreciation #Grateful #COVID19 #COVID19AU

Say Thank You to everyday heroes, the teachers, nurses, cleaners, carers, delivery drivers, garbage collectors, the people helping everyday to help us and those we love get through this. When you buy cards from us, we will offer you a free Thank You card to share your appreciation. newsXpress is grateful to offer you this.  #StaySafe #ThankYou #Appreciation #Grateful #COVID19 #COVID19AU

A public statement:
 
Helping you thank those helping you and all of us.
Local newsXpress stores are making it easier for you to say thank you to nurses, doctors, teachers, first responder, cleaners, farmers, local council workers, retail staff and others keeping people and communities safe and running.
 
When you buy a Mother’s Day card or 2 or more or any other cards from a local newsXpress store, you can choose a free Thank You card from a selection we will have for you to choose from.
 
A thank you card left at a school, hospital, doctor’s surgery, police station, nursing home or even on top of your garbage bin could offer the appreciation and encouragement to make the day of those spending their days helping you every day.
 
newsXpress and its community of local family retailers is grateful to be able to help you say thank you.
 
The free Thank You cards will be at the counter, for selection when making your purchase.
 
#ThankYou #Appreciation #COVID19 #COVID19AU #Grateful #StaySafe

——–

 

6 likes
Social responsibility
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