A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

Brilliant book sales drive Christmas traffic

merry-giftmas-books.jpgWe are seeing excellent book sales from the catalogue which has been distributed to homes around our newsagency at Forest Hill.  Books are a popular and easy gift – thanks to a range spanning all ages.  The margin is excellent and the risk to us minimal.  Some titles have sold so well that we have had to re stock.

This is our third year offering books at Christmas. They are as important to us as calendars and diaries.  The marketing generates great traffic.

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Book retailing

Selling New Idea, Tiger Woods and Christmas tips

fhn_new_idea_dec0709.JPGWe are promoting New Idea at our price front counter position this week.  While the free Christmas Made Easy lift out wins access to this position, it is the Tiger Woods cover story which will drive sales.

The Tiger story has not reached saturation yet from what I can tell.  The New Idea cover taps into that interest.  We will leave New Idea in this prime location until Wednesday.

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magazines

Free summer beach hat with Madison

fhn_madison_dec0709.JPGWe are giving Madison double the usual space to better display the free summer beach hat which comes with the current issue.  we will hold this space for the first week.  Hopefully the double exposure works as well for Madison as it has for Australian Women’s Weekly, Dolly and other titles we have take the same approach with recently.

With so many magazines with free gifts on the shelves at the moment, it is important to show off those with premium gifts – they are included to drive sales after all.  This is why it is important for us to go the extra mile and find the space as shown in the photo.

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magazines

Promoting the latest issue of Prevention magazine

fhn_prevention_dec0709.JPGWe are promoting the latest issue of Prevention magazine next to our newspaper stand.  This location has worked well for the for the new title so far and I don’t see a reason to change approach just year.

We also have Prevention in the women’s health area.  We plan to move this feature display a couple of times during the on-sale period.  It will remain here with newspapers for the first week.

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magazines

Selling the print newspaper

Check out how The Sun is pitched against online news and mobile devices in the UK. Smart!

I’d note that The Sun is at the centre of a dispute between newsagents and News Internationa because the publisher revised down their cover price, cutting millions in newsagent commission annually.

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Media disruption

News Corp and the digital newsagent

Mark Day in his column in The Australian this morning weighs in on the debate between Google and News Corp. and that Google wants to be seen as a Digital newsagent. What interests me in Day’s piece is not so much his take on the Google / Publisher debate but his acknowledgement of two sides to the debate.

Logic suggests each side needs the other and in due course a compromise agreement will be reached.

Maybe he could talk with his employers about the debate raging among Australian newsagents about the take it or leave it contracts offered by News Limited.  News is currently not demonstrating an appetite for compromise.

One example of the changed publisher / newsagent relationship is that newsagents have gone from a model where the publisher carries the financial cost of heavily discount newspaper home delivery to one now in South Australia where newsagents share the cost of the publisher controlled discounts.   Newsagents have no real capacity in their model to leverage this in a way which helps fund the steep discount.

While logic would suggest a compromise, both sides need to have an appetite for compromise. Thousands of family run businesses are hoping for a change of heart within News Limited.

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Newsagency challenges

The value of good visual merchandising

good_food_display.JPGI was at a newsagency recently and discovered that they had sold only two copies of the latest issue of ACP Magazines’ Good Food.  I was surprised since we have sold out of this same issue twice over.  They had the title on the shelves and the free sample bag in the back room – yes, the back room!  I took Good Food off the shelves and created the simple display in the photo on the corner of the counter at the front of the shop.

In just over a week they sold sixteen copies from this location.  A simple move and good sales as a result.

How often do we fail to make the most of a good business opportunity?  In the case of Good Food, the publisher has a good title promoted with a valuable giveaway and supported with strong marketing collateral.  While the original display in this newsagency looked attractive, it did nothing to sell the magazine on impulse.  Many good and great displays are lost in visually noisy newsagencies.  Too many displays are not in the right location to actually sell product.

We make excuses about being time-poor, not having space, publishers sucking our cash.  Sometimes we miss opportunities which lead us to see the magazine side of our business through negative eyes.

We need to be our own toughest critics if we are to make the most of opportunities which come our way.  Being average does not cut it in retail, not in this marketplace.

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magazines

Selling The Lakes District Calendar

lake_district_calendar.JPGI experienced a another reminder of the value of constantly moving stock yesterday.  We have more calendars than facings in our display.  This means we need to rotate titles so they all get browser time.  Ten minutes after I moved The Lakes District calendars to the front of their pocket we sold one.

While some calendar shoppers will flip through the range looking for titles which interest them, others will purchase on impulse when they see a title which interests them or someone for whom they need a gift.  Constantly moving titles drives excellent impulse sales.

Our calendar sales were up 23% in November compared to November 2008.  This is based on unit sales.  The excellent results are off a high base from last year.  We are not discounting. This means a margin of 65% for most titles.

I put our success with calendars down to exceptional in-store management. Time is spent every day working the calendar display, keeping it tidy, moving titles where there are two or more in a pocket, monitoring stock – ordering more as necessary.

Our point of difference with calendars is range.  The success of this is dependent on time investment.  As the sales results show, it is paying off.

Newsagents have an opportunity to own the calendar space.  For many this can be a department generating $10,000+ a year in sales from impulse and new traffic sales.  Calendars are an excellent small step in building a more profitable newsagency of the future.

The customer who bought The Lakes District calendar yesterday did not visit our shop looking for this calendar.  Every day we see impulse purchases of calendars like this.

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Calendars

The Monthly Christmas issue sucks cash from newsagents

the_monthly_magazine.JPGThe publisher of The Monthly magazine ought to look more carefully at sales data when developing allocations for their December/January double issue.  We received double our usual supply last week.  Last year, when they did this double issue, our sell through was 65%.  While this is a good number, it is not do good when you consider the two month on-sale period.  I’d be happy receiving half the stock this month and half next.  Instead, they suck my cash and the cash of every other newsagent by loading us up front.

In my newsagency, The Monthly sells steadily through the on-sale period.  This would be reflected in sales data provided to the distributor.   A split delivery would not harm sales based on what I see.  While there would be a higher distribution cost, that is a problem for the publisher.  The current approach makes it a problem for me and other newsagents.

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magazine distribution

News, Time, Hearst and others to launch a digital newsstand

PaidContent is reporting that News Corp, Conde Nast, Meredith, Hearst and Time Inc. will announce next week the formation of a new company to fund the development of a digital newsstand.  While mooted for some time, plans appear to be coming together.

Australian newsagents need to add this to the mix when considering the new newspaper distribution and retail contracts from News Limited.

Until now, publishers have left others to handle digital delivery – contrary of the models used for paper based products.  This new consortiums publishers seeking to get control back of the farm. The challenge is the lead time.  They need to keep current partners happy while they develop new channels and until they assess the impact of these new channels on the old.

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Media disruption

What? They stopped making the Trading Post?

We have had several customers ask about the Trading Post this past week.  All were shocked to hear that it has ceased publication.  One encounter I had was memorable on Friday.

First up, my customer, a lady in her seventies, had been sent to us by Coles because they were “out of stock” of the Trading Post.  Yes, I can imagine a supermarket staffer saying that without thinking.  Ah, supermarket customer service!

It took a bit to convince the lady that the Trading Post ceased publication a month ago.  Once she believed me she wondered why they would stop printing a popular paper.  Then she realised that it was the square thing, that tv thing which killed it off.  We eventually worked out she meant the internet.  Yes, the internet, she said with a vague look in her eye.

He liked to take it with him and read it.  She was telling me about a man she used to buy the Trading Post for.  It was all he read.  The ads were like a novel or a magazine.  He will never be bothered with the internet, she said dismissively.

I am not doing the conversation justice.  My customer was entertaining, engaging and loud.  Others were watching.  I shoerd her the Melbourne Trader which comes with the Melbourne Observer.  She was certain that would do the trick.  On other customer watching us bought the Melbourne Observer as well.

There are a few points to this story: not everyone is connected to the Internet; some consumers prefer paper; the Trading Post is missed by some; being on the floor of the shop and talking with customers drives sales; retail is entertaining.

Once we were finished, I reminded my new friend how helpful we were compared to the supermarket.  The glint in her eye let me know she got the point.

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Customer Service

Herald Sun lets down readers with DVD offer

annabelles_wish_dvd.jpgThe Herald Sun today comes with a free DVD of the Disney movie Annabelle’s Wish.  We ran out of stock before lunch.  Home delivery customers and customer who purchased their newspaper at the supermarket were angry that we did not have their free DVD.  Some walked a considerable distance only to be let down.  Gross undersupply by the Herald Sun has meant that the free DVD has turned into a customer service fiasco.  We have made it clear to our customers that the Herald Sun is to blame.

I love promotions like this – if only they were executed better.  The messy system publishers use means that we are not able to leverage the promotion for our maximum value nor are we able to leverage it for the maximum value of the publisher.

I advised people at the Herald Sun that we would run low on DVDs.  That did not help.

If you want one of the free Olivia Newton-John CDs tomorrow, get in early.  If you’re in Forest Hill or Frankston, get in by 11am.  I’d note that if you want a set of Leunig cards, free with The Sunday Age, we have plenty of stock.

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Newspapers

Google UK: think of us as a newsagent

We are, if you like, a virtual newsagent.

This is Matt Brittin, head of Google in the UK speaking before the  Culture Media and Sport Select Committee of the British House of Commons.  The Register has the story.

As I have been blogging here for five years,  disruption to the print model is our biggest challenge.  The News Limited contracts and other more day to day year to year issues are bumps caused by this disruption.

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Media disruption

Great marketing collateral for Who magazine

fhn_who_dec0409.JPGWho looks stunning this week.  The yellow marketing collateral looks fantastic.  Our team at Forest Hill liked the look so much that they gave the magazine prime position at the counter yesterday. That and that they are up to date with Tiger Woods on the cover.  Sales kicked as a result.  Yesterday afternoon I saw first-hand this display work.  A customer with a newspaper and a greeting card added a copy of Who to the sale.  The yellow at the counter has excellent visual cut-through.

This display will most likely come down on Monday.

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magazines

Lottery customers like syndicates for big jackpots

oz_syn_40mil.JPGSince the big Oz Lotto jackpots a few months ago we have noticed that jackpots drive a significant increase in syndicate sales, greater than before.  While I am no expert, my theory is that lottery customers are not greedy, they are happy for a share of something bigm especially for Oz lotto where there is usually only onw or two winners.  Our syndicates for the $40 million Oz Lotto jackpot are selling very well.  While we will do up to $100 per share syndicates, we tend to stick with $30 share prices and less with ten members in each syndicates.  Our most popular syndicates are the $10 and $20 a share syndicates.

Our customers also tell us that they like that there are just ten shares each.  This means we quickly turn syndicates over and that in itself creates a buzz and drives sales.  We pre make new syndicates so that they are ready to go up on our syndicate board as soon as one of the same share price sells out.

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Lotteries

Christmas Retail Marketing Tips for 2009

I have published new Christmas Retail Marketing Tips 2009 in keeping with a tradition of many years.  These ideas are put forward to get newsagents thinking of different ways to engage with Christmas and drive sales.

  1. CHANGE, CHANGE AND CHANGE
    Each week, move product around, keep the shop looking fresh and people will buy more. While moving stock is hard work, the pay off is that shoppers will find “new” things.
  2. CHRISTMAS ART
    Invite school, kindergartens and play groups to provide art with which to decorate your shop. Offer a modest prize for the winner. Invite public voting if you like. Be proud in showing off local art. This will bring families in to show off and show you as community connected.
  3. CONNECT WITH A LOCAL CHARITY
    Offer a local charity coupons (in a catalogue) to distribute which provide a discount off certain product categories on presentation. In return, give them a commission from each sale. For example, the coupon could offer 10% off any gift and you could give the charity 5% commission on every sale. A good charity will promote the coupons for you.
  4. KRIS KRINGLE SHOPPING
    With Kris Kringle giving growing in popularity, display your gifts based on price point. Signpost them as Kris Kringle gifts. Show people what to buy.
  5. GIVE GIFTS
    One day each week give gifts with every purchase. It could be a chocolate, a fridge magnet or a calendar. Whatever you give, make sure it is something people will like and is easily given away from the counter. Get known as the shop which gives more.
  6. SAMPLE
    If you sell chocolate, offer samples. There are ways to do this with the food health regulations. Candy companies will tell you that offering samples drives sales.
  7. SMELL
    Choose a smell for Christmas and use a vaporiser to let this waft into the shop. Darrell Lea stores do with well with a liquorice smell. I have seen store do it well with a pine tree smell at Christmas. Tap into a sense which is not often used in retail.
  8. MANAGE LINES
    With more customers in the shop this time of the year, managing lines is important. Have your best people at the counter and driving traffic so that wait time is kept to a minimum.
  9. TAP INTO SPECIALIST GIFT GIVING
    There are many gifts you can sell by showing that they relate to a highly specialist gift giving occasion: teacher, neighbour, priest, local service provider, gardener. Promoting a gift for one or more trains your customers about giving such a gift and getting it from you.
  10. ADD TO THE PURCHASE AT THE COUNTER
    Have two impulse items at the counter to be pitched in every sale. Gift tags, Christmas candy or a trinket for car, work or home. Research suggests that 18% of sales can include a counter based impulse purchase. Get the product right and tap into the opportunity.
  11. ADD VALUE EVERYWHERE
    Seize every opportunity. Have tape with gift wrap, gift bags near gift items, pre-wrapped gift items, an up-sell opportunity printed on receipts, a promotional flyer in every bag and logical layout to the store – zones for product categories with good adjacencies.

This is a season for doing more than the average.  It is an excellent opportunity to connect with new customers and win them for the long term because of your range, service and overall value proposition.

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marketing

VIP shopping is a hit this year

We have seen Christmas VIP shopping events in four of the seven centres where I have businesses so far this Christmas season.  They have been a considerably better success for us this year compared to previous years.  The offers are almost the same but probably better executed.

We promote through the marketing run by the centre and connect with every opportunity they provide – signs in the window, voiceovers on the PA and external marketing.  We ensure that the offer on the day is genuinely good value and that execution in-store is consistent.

We have had the most success this year with boxed Christmas cards.  In one store we offered 25% off and in the others 20% off.  This was for one day only – no laybys, rainchecks or special orders.   The smallest uplift in sales we achieved was 100%.

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newsagency marketing

Selling Delicious magazine with the weeklies

delicious_magazine.JPGDelicious magazine sells better from the location shown in the photo – from the food column mixed with our weeklies – than in the traditional food segment where all of our food titles are located.  We track sales from this location by pocket count.  This is vital in co-location situations.  This latest issue of Delicious is selling 2 to 1 better from this weeklies area.  While creating the space was a challenge, it is paying off.

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magazines

Cashing in on Tiger Woods misery

tiger_woods_magazine.JPGWe have Golf Magazine on display in our newsstand since Tiger Woods is on the cover and so much in the news this week.  A sale is a sale in my view and if we can move a magzine with Tiger on the cover because of his woes then kudos to us.

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magazines

Rupert Murdoch’s speech to the US FTC provides guidance to Australian newsagents

Rupert Murdoch, CEO of News Corporation, appeared before the US Federal Trade Commission’s Workshop: From Town Crier to Bloggers: How Will Journalism Survive the Internet Age? on Tuesday.  His speech contains information which could be of interest to newsagents facing a decision as to whether to accept the new News Limited contracts.

Here is some of what Rupert Murdoch had to say to the FTC:

First up, on the trust between consumer and a newspaper:

From the beginning, newspapers have prospered for one reason: the trust that comes from representing their readers’ interests and giving them the news that’s important to them. That means covering the communities where they live … exposing government or business corruption … and standing up to the rich and powerful.

And on the future of newspapers:

The same is true with newspapers. More and more, our readers are using different technologies to access our papers during different parts of the day. For example, they might read some of their Wall Street Journal on their blackberries while commuting into the office … read it on the computer when they arrive … and read it on a larger and clearer e-reader wherever they may be.

Later, he adds:

I have often made the point about newspapers this way: by reminding people that we are in the news business, not the dead tree business. In other words, what makes a newspaper is its content and brand – not necessarily the form in which it is delivered.

He outlines the principles for the new world:

  • Let news organizations innovate to give their customers the news they want, when they want it, and how they want it.
  • Ask consumers to pay for the products they consume. Let aggregators desist – and start employing their own journalists.
  • And ask the government to use its powers to ensure the most innovative companies are free to reach new customers instead of looking for ways to prop up failures or intervene in a constitutionally sensitive business sector.

I’d make several observations on this.  Newsagents are distressed at the challenge of their individual small businesses negotiating with a global corporation on a contract which many see as the reason for their existence.  News Limited has denied newsagents the opportunity to charge consumers fairly for the services they provide.  Successive Governments in Australia have ignored calls by newsagents to give them genuine freedom in structuring their businesses around newspaper distribution in ways which are appropriate to their communities.

Looking at Rupert Murdoch’s speech more broadly, News Corp. is rightly positioning itself for the next generation channel.  This will not be print, certainly not to the extent that it has been in the past.  It is therefore, in my view, open to newsagents to decide the timing of their move out of newspaper print distribution .  The contract on offer today is two years (one year in South Australia) for a reason.  Newsagents need to understand that and not expect anything beyond this period.

Australian Newsagents ought to study this and other speeches by Rupert Murdoch and add them into the mix when considering what to do about the contracts.

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Newsagency challenges

Making room for Money magazine

fhn_money_magazine.JPGWe don’t have room for a promotional display in support of the latest issue of Money magazine so instead we made room in its regular space and allocated a double waterfall.

While not ideal, I am confident that this will drive incremental sales and that’s the name of the game.

We will watch performance over the next few days and keep an eye out for promotional space – however, this is a challenge over this especially busy Christmas period.

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magazines

Australian Traveller anchors the travel section

australian_traveller.JPGWe are using the latest issue of Australian Traveller to anchor and signpost the travel section.  This is based on our assessment of Australian Traveller being a good product we are proud to carry and the support offered newsagents by the publisher – better commission and marketing support.

Travel magazines, while not the volume of other categories, are important in the mix for a magazine specialist.  We have ours located at the entrance to our men’s magazines aisle.  We are contemplating moving them because we have heard that women make more travel decisions than men.  Finding space in the women’s aisle is a challenge but we’re working on it.

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magazines