A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Promoting Men’s Health with newspapers

fhn_menshealth_nov09.JPGWe are pitching the latest issue of Men’s Health next to our newspapers having discovered last month that it works well for us in this location.  We’re using the side of a Duracell battery stand for the posters.  Magazines are an easier impulse purchase with newspapers than batteries – well, the right magazines at least. Men’s Health is that it is a title which would not usually be given front of store space.  My goal is to educate customers to look for it regularly in our shop.

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magazines

Refreshing the Twilight new moon display

fhn_acp_nov2309.JPGWe refreshed our Twilight new moon themed display yesterday by adding TV Week into the mix this week.  The free unauthorised calendar free with the latest issue makes it eligible.  We should sell out of Dolly, also in the display, by the end this week (we will have achieved excellent growth on our usual sales) meaning it will be time to move on from new moon for the moment.  Twilight is proving to be an amazing franchise for retailers – I am glad we have had an opportunity to participate not only through magazines but also with calendars, the board game and other merchandise.

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magazines

Famous at the counter

fhn_famous_nov23.JPGWe are pitching Famous magazine in primt position between our two busiest sales points this week for two key reasons: it is achieving excellent sales growth and this week has a good value giveaway.  The audited sales growth reported a couple of weeks ago was excellent.  It certainly responds well to in-store promotions.  We will leave this display up until Wednesday by which time we’d expect to have moved almost all stock.

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magazines

Mater Chef magazine to launch next year

News magazines is launching a magazine based on the Master Chef brand next year.  While food titles are strong, my sense is that we are close to saturation in this segment.  Given the representation of Master Chef on TV, the magazine would be mid range or above.  It will be competing with Delicious, Australian Traveller and Good Food.  All well established titles.  Good Food is the most recent launch and it has established its place well.

My ‘sense’ aside, any new magazine launch tied to a successful TV show will be welcome – as long as they embrace the newsagency channel in their launch strategy.

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magazines

Covering the whole front page of a newspaper

age_nov2309.JPGThe Age and the Sydney Morning Herald newspapers are covered today with a translucent paper on which is printed an ad for the new Toyota Prado.  Customers are confused when they see the newspaper, thinking they have the wrong product – I witnessed this several times.  While an advertiser may like this disruption, the consumer is more likely to be frustrated.

I photographed the newspaper as it presents on the left with the Business Day insert out on the right to highlight the difference.

I am shocked that a publisher is happy to cover up the entire front page of  their newspaper in this way.  It is further proof that ads are more important than stories.  However, without stories, ads have no medium around which to pitch.

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newspaper masthead desecration

Counter sales opportunities in newsagencies

US research firm Dechert-Hampe & Company recently completed a study of front-end performance at more than 300 stores in the grocery sector. Magazines, confectionary and beverages, made up the “power” group of top performers at checkout. Click here for a summary.

While one might expect this result from a study funded by Mars, Coca-Cola and Time-Warner, the results are interesting and useful to newsagents.  They reinforce the importance supermarkets place on national brands to shoppers as well as the value of focus on the front of the shop.

The summary of the report offers good advice:

While the study was conducted in grocery stores, it is believed that most of the key findings apply to other types of store outlets as well. For example, the concept that consumers re most likely to buy products at the checkout that ave high household penetration, are purchased frequently, and are impulse driven, applies equally to any retail outlet regardless of format.

Newsagents tend to be less focused on national brands.  While there are favourites, it is not uncommon to see three or four brands of essentially the same product in a newsagency.  One is the hero of the segment and the others are there probably because they are represented by good sales people.

We also pay too little attention to our counters and the front of the shop.  If this first few metres is so important, why do we let it fill with clutter which will push  more people away than attract them?  Why do we confuse our customers with counter offers rather than focus on what will sell easily?

The stat in the study which is most compelling is that on a typical day, 18% of shoppers make a purchase from the counter.  This is a stat we should gather in our newsagencies and  seek to improve through better counter management and operation.  I know that in my own situation we are nowhere near 18%.

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Newsagency opportunities

Hunting for the free wrap

bhg_wrap.JPGI noticed a customer yesterday rifling through copies of the latest issue of Better Homes and Gardens. On offering to help I found out that she was looking at the colours of the free wrapping paper with the magazine.  She wanted the purple, a colour in short supply in our shop.  SI helped her, going through a stack of BHG she had not seen.

While we were looking for the paper, she told me that she liked newsagencies because they were how shops should be.  She likes personal service, friendliness and great magazine range.  She specifically said that she would not be able to look for the wrapping paper she likes at a supermarket.

We found the purple paper.  She was happy and I was happy to have shared the experience.  I also gave here a couple of spare wrapping paper sheets we had.

The experience reinforced for me the value of engaging with customers.   The amount we made from the single magazine sales is not that much but the personal enjoyment was considerable.

I saw the lady around ten minutes later and she made a point of saying goodbye.  She told me again how much she loves the shop. Her smile stayed with me all day.

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magazines

Journalists as rockstars?

Peter Ricci adds a welcome Australian voice to the discussion about the future of newspapers at his Business2 site.  He makes some excellent points about how journalism will need to change for the online model – yes, his focus is online an not print.

I like his comment that journalists will become rockstars in new online models.  I’d take this further and say that some journalists will become their own brands, free of the masthead.  Online, stories want to be free of the old aggregator model.

We do not have enough in Australia writing about the future of journalism in an online context.  That’s because many media commentators here work for print organisations.

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Media disruption

The role of newspapers according to News Corp.

James Murdoch, Chairman and Chief Executive of News Corporation, Europe and Asia, delivered a speech yesterday in Barcelona which provides context for Australian newsagents as they read the new newspaper distribution contracts which need to be decided within the next four weeks.  Reuters, Roy Greenslade at The Guardian and others are reporting that the speech reflects a smaller reliance on newspapers in the future of News.

We need to make our own assessment as to the role newspapers play in the future of newsagencies. This assessment is best done on our own terms and based on our assessment of the future of the medium. As I wrote here a couple of days ago:

I doubt that anyone, consumers, economists, share analysis, newspaper publishers or newsagents expects newspaper distribution to grow considerably. We are at best in a flat market and at worst in a declining market. The consideration of the future of newspaper distribution needs to be considered in the context of a pragmatic assessment of the medium and the environmental and economic costs associated with it.

We cannot set our future by reacting to suppliers. We need to set our own agenda and pursue it with commitment and determination.  If we fail to do this, some newsagents will read about themselves as victims of circumstances and the decisions of others.

Smart newsagents will not be victims.  These are newsagents who understand margin balance and basket efficiency and who are leveraging today’s traffic to tomorrow’s opportunities.

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Newsagency opportunities

A Trading Post replacement in Queensland

tradingpostreplacement.jpgFortnightly title Vehicle Mania is gaining newsagent and consumer attention in Queensland as it fills part of the void left by the closure of the Trading Post.  backed by a good website and an promotion, it is local publications like this which stand a chance of working where the Trading Post failed.

Here in Victoria, the Melbourne Trader which is incorporated in thre Melbourne Observer is going well.  The latest issue of the weekly boasts 36 pages of free ads.

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Newspapers

Small lottery wins drive sales

fhn_oz_win.JPGOne of our Oz Lotto syndicates on Tuesday, paying $331.50 for each $30 share.  The simple sign on our syndicate wall is helping drive excellent sales.  This is timely with the $20 million Oz jackpot – we’re already ahead of where we would usually be with such a prize on offer.

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Lotteries

Promoting around the copier

fhn_copier_products.JPGWe have changed the offer around our photocopier with space tight this time of the year.  As the photo shows, we are using this space for a secondary display of diaries and some office products.  Our main diary display is a metre away.  This secondary display is designed to attract copying service customers as well as newspaper customers.  Nothing fancy about the display, this is more about location.  We can tell it works based on watching customers engaging with the display.

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Diaries

AFL 2010 fixture promotion

fhn_afl_2010.JPGWe are promoting the Official AFL Fixture 2010 with our newspapers this weekend.  We know from past experience that this is the best place for it.  Most purchases will be impulse – a nice add on to a newspaper purchase.  Unfortunately, we did not receive any collateral with which to promote the fixutre.

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magazines

Warwick Todd book rips off newsagents

warwick_todd_book.JPGLike many newsagents I am sure we received Up in the Blockhole, a book by ‘Warwick Todd’.  Our margin is 30% – considerably below what it should be for a book.  It is also outside the range of book titles we usually carry – if only we were given the opportunity to say now.  The publishers of this book are abusing newsagents by accessing our channel.  They think they are doing a good thing giving us 30% instead of the usually 25% for magazines.  No!   This is a book.  If we are to carry it we should be supplied on the basis of a good book margin.

Network Services ought to have more sense than sending this to newsagents.  I received two copies.  Even if the margin was good, how am I supposed to tell a story with that?

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Book retailing

Wired magazine for the new Apple tablet?

There has been considerable reporting overnight that Wired magazine is being readied to be available on the much rumoured Apple tablet device.  MediaMemo has the story.

The publisher opf Wired, Conde Nast, is reportedly pushing for iPhone and other digital sales to be counted as newsstand sales in audits.  If successful, this drives a better advertising revenue outcome and makes the digital platforms more appealing to the publisher than is proving to be the case in comparing print advertising in newspapers and magazines and the rates attainable by their websites.

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Media disruption

Another magazine iPhone app

Us magazine publisher Conde Nast released an iPhone app this week to coincide with the launch of GQ magazine’s man of the year issue.  The Daily News has more on this.  This issue of GQ is available for US$2.99.

Smart iPhone apps connect publishers directly with new consumers for their product and provide alternative channels for some existing consumers.

The iPhone is an excellent device for reading articles.  It provides publisher with an opportunity to repurpose content created for print to a new medium and through this a new revenue stream.

Australian newsagents need to take note of these developments. By being informed we can develop our businesses accordingly.   By this I mean we can rinforce the value of the print magazine experience – play to our point of difference.  We do this by encouraging browsing, great customer service and adding value through loyalty programs etc.  We can also be careful about the range we carry – by being tougher in our dealings with distributors.  Our retail network is an asset we need to better leverage.

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Media disruption

Eco friendly calendars welcome

calendars_eco_friendly.JPGIt is good to see more calendars promoting their green credentials.  We have a range printed with soy-based inks on recycled paper.  Customers like that we have this option available for them.  I am impressed with the designs in the eco friendly range – they cover popular calendar categories.

Newsagents have an opportunity to own consumer minds on green products: pencils, journals, folders, office products, calendars, greeting cards and magazines as I have blogged about previously.  There are many options which position us well in this space.

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Calendars

Promoting Home beautiful with newspapers

fhn_homebeautiful_nov09.JPGWe are promoting the latest issue of Home Beautiful this week in our book-end display with newspapers.  This is the first time for this title in this unique location so it will be interesting to see how it performs.  Regulars here will know of the success we had recently with Men’s Health in this location.  We plan to run Home Beautiful here for a week – anything longer at this time of the year is a challenge.

It would be good to see publishers experiment more with collateral options – something which works on a narrow space option would be good for where we have limited space available to promote magazines.  I appreciate that this is a challenge because most newsagents would prefer the A2 posters currently provided.

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magazines

Challenges for newsagents in new newspaper distribution contracts from News Limited

In Queensland alone, more than 50 newsagents have abandoned their distribution runs and in some parts of Brisbane people can no longer get a newspaper delivered to their homes.The sustainability of newspaper distribution is one of the core issues we need to deal with and will be at the heart of the broader review of the overall system.

No-one can guarantee the future of any business, and it would be misleading if we were to attempt to do so. We don’t yet know what changes will be needed as a result of our review of the system.

The way consumers access and consume media is rapidly changing, along with shopping habits. These changing consumer demands are forcing us to review the way we conduct our entire business from how news is produced, the design and content of our newspapers to where and how readers access them.

We are also aware that while some newsagents continue to be successful, in too many parts of Australia, the current system of newspaper distribution is inefficient and not working as well as it should for newsagents, publishers or consumers. It’s getting more difficult for us to get our papers delivered to our readers.

The 2010 Agreements mark the first stage of a full review … to address the challenges facing the newspaper industry.

Our review will look at what’s necessary for the long-term sustainability of newspaper distribution. Working together may give us the best outcome but, regardless of the review’s outcome, we all need to accept change and adapt.

These quotes are selected from material sent with the newspaper distribution and retail contracts received by more than 2,000 newsagents from News Limited around two weeks ago.

Newsagents have another four weeks in which to make a decision as to whether to accept the new contracts.

I have read contracts sent to newsagents in various states. I have talked with many newsagents about the contracts. I have also been fortunate enough to have a discussion with senior management at News about the contracts.

I am not sure what I would do if I received one of these contracts. Having sold my distribution business three years ago and converted my shop to a sub agent relationship for newspapers, I do not have a direct contractual relationship with News Limited.

While the contracts have come as a shock to many newsagents, they should not be a shock to newsagent leadership or longer term newsagents. From the release of the current contracts ten years ago, newsagents were on notice that new contracts would come. We have also been on notice for years that the newspaper distribution model is under scrutiny. There have been countless studies, reviews, workshops and discussions – all driven by publishers, none, to my knowledge, driven by newsagent representatives.. The change, flagged in these new contracts, is that News has committed to making a decision within two years and that the signs in the contract paperwork are not encouraging.

New newsagents, those who entered the channel in the last three years, are disadvantaged by the new contracts. They have paid a multiple of net earnings which will take longer than the two years to recover. They bought into what was probably pitched as a stable, protected even, business. Now, they find that they have a business with two years, maybe longer, but only two years in which to bank.

The new contracts mean that goodwill paid for a newsagency will fall – probably immediately if a purchaser undertakes thorough due diligence.

Any newsagent with bank funding also faces an impact. Once the banks assess the contracts their lending terms and ratios for newsagents are bound to change since the existing sort of open ended contract provided the banks with a measure of security against which they would lend. I’d expect to see the debt to equity ratio to be reduced and loans for newsagencies harder to achieve.

When the contracts first hit, my initial hope was that no newsagent would sign them and that this act would bring News to the negotiating table. The reality is that News is not ready to negotiate a longer than two year contract because they don’t know what the newspaper distribution model looks like for them in two years. Some newsagents are saying that News knows and that they don’t have the guts to move against newsagents right now. Only time will tell if they are right. I suspect that News, corporately, does not know what the model will be – hence the two year period and the clarity in the contract documentation about what they will do over the next two years to assess the best model for their business.

I applaud News for putting in writing that in too many parts of Australia, the current system of newspaper distribution is inefficient and not working as well as it should for newsagents, publishers or consumers.

The problems for newsagents with the current newspaper distribution model are:

  • Newsagents cannot set the price for their services. Newspaper home delivery is a premium service. My sense is that consumers understand this and would be prepared to pay appropriately. Newspaper publishers, not just News Limited, have refused to give newsagents permission to charge a fee which is more closely aligned with the costs of providing the service.
  • Newsagents cannot control margin on the products they deliver.
  • Newspaper cover prices have not kept up with the CPI.
  • Newsagents are, in some states, forced to share in the financial cost of deep discounting.
  • OH&S issues with newspaper size sometimes and the number of papers to be delivered by a driver to break even.

As I have written here and elsewhere over the last five years, newsagents ought to lobby government for an independent review of the distribution of newspapers and magazines. This was deregulated by the Howard Government in 1999 and it would be appropriate for a review of this policy to be undertaken – the ten year anniversary would be a good opportunity. Such a review ought to look at the costs of each step and what the impact has been over the years on each step. Only an independent study will provide evidence necessary for a balanced discussion on the future of newspaper distribution.

The real issue is what the future of newspapers looks like. Know that and you will have the start of a plan for distribution newsagents.

I doubt that anyone, consumers, economists, share analysis, newspaper publishers or newsagents expects newspaper distribution to grow considerably. We are at best in a flat market and at worst in a declining market. The consideration of the future of newspaper distribution needs to be considered in the context of a pragmatic assessment of the medium and the environmental and economic costs associated with it.

The two years offered by News is two years. This is why, after much thought, I would probably sign the contract, get my two years and work hard to reengineer the business to considerably reduce reliance on newspaper related revenue in the two years.  Now is not the time to try and negotiate considerably different terms.  That time was in 1999 when the ANF leadership negotiating on behalf of all newsagents, failed them.

The way I see it, the two years gives me something and to many newsagents this will be better than nothing. Although, I acknowledge, that for some newsagents nothing is better than a negative something.

Yes, these are complex issues. My opinion is merely that. I don’t know if I am right. Newsagents will not know if they are right. For many, this will be a tough four weeks navigating to a resolution.

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Newsagency challenges

Selling Good Food magazine

fhn_goodfood_nov1809.JPGWe sold out of Good Food last week, within days of its on-sale. This was due to the good value sample bag which came with the magazine. We ordered extra stock and the Network Services Sales Based Replenishment program kicked in and ensured we received more extra stock than we ordered.

It will be interesting to see how many copies we sell over the next three weeks without the sample bag to support sales. Good Food works well for us so I’d expect to sell at least half the additional stock supplied. This would provide an excellent above average net sale result for us this month and tell us something about the title along the way.

We (newsagents and publishers) can get a bit caught up in premium offers and discounts on cover price and forget that the product is what really matters.  At least that is what I hope to see from the next three weeks.

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magazine distribution

smiggle for adults?

fhn_sorted_crea.JPGWe have put the new sorted range in from hiPP.  It is a stunning range and sits well between the regular stationery offer and high end office supplies.  sorted looks a bit like the smiggle range but for adults – that is the best way to describe it.

Completely planogrammed, the display is an excellent extension of our stationery / office offer.

We have placed sorted next to Christina Re because  we think the two products appeal to similar customers.

sorted is also in Myer and some other retailers.  It’s a high end product, not one you would expect to see in a newsagency.  That said, I am confident it will do well in our newsagencies.

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Newsagency opportunities

Publishers force us to early return product

australian_country_collections.JPGMagazine publishers don’t like early returns.  Early returns are the first line of defence they use when newsagents complain about poor performing titles.  Their case is that early returning denies the title an opportunity of reaching its potential.  While I accept this argument in some situations, it does not apply to most.

I early return when I have no choice because of space demands.  Take this morning, our country home section was full and we had a new title requiring space considerable.  Australian Country Collections had been on sale for six weeks and achieved only a 33% sell through in that time.  The performance of the this issue made it a logical choice for early return to free up space.  While this will not please the publisher, it was an essential decision based on title performance.

I’d also note that Australian Country Collections was due to remain on the shelf for another six weeks.   Three month on sale periods make us the bank, regardless of delayed billing.

Publishers need to understand that retail space in a newsagency is limited.  Title performance is a key factor in choosing titles for early return as is the space taken.  Australian Country Collections is chunky this month as it is bagged with an old issue – another reason it gets on the radar for early return.

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magazine distribution