A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Niiu – personalised newspaper service launches in Germany

Check our Niiu, a personalised newspaper which launched yesterday in Berlin. Subscribers build their own newspaper via the Niiu Website before 2 p.m., selecting the news sources and pages of interest to them from a range of existing newspapers.. The newspaper is printed and delivered next day. Niiu is aimed at students, who pay 1.20 euros. Non students pay 1.80 euros.  The personalised newspaper is delivered Monday through Saturday. Their initial taregt circulation is 5,000 copies.   Editors Weblog has excellent background on this story.

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Newspapers

Lagardere lessons in retail for newsagents

dsc00389.JPGI have been travelling a bit lately and have got to see several of the new Newslink stores at airports.  Lagardere, the owners of Newslink, can teach us a lot about floor layout and maximising opportunities.  Click on the photo for a closer look at the unit they have in front of their counter – it’s the unit in the middle of the photo.  On the side you can see there is a good range of confectionery.  On the baack of this unit is slat wall with other impulse product – I have seen magazines, travel items and even stationery.  It manages traffic at the counter and encourages a more efficient shopping basket.

While designed for high traffic transit locations, I know of some newsagencies where a unit like this would work.  There are others where a smaller version of this would work.  The key is that we need to experiment with our layouts to accommodate our diversifying range and customers.

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Newsagency opportunities

new moon products at Frankston

frank_new_moon.JPGOur Frankston team has created a stunning window display around the new moon products in time for the launch of the Twilight movie this week.  The display is promoting the new moon board game, calendars and gifts as well as magazines with new moon content.

Magazines are a key part of the mix in this promotion and motivation for our commitment – we are demonstrating their relevance in staying in touch with popular brands / stories / trends and that we are to go to place for these magazines.

Selling a board game for close to $30 is excellent, something we did not expect to see in a newsagency in Frankston. It says something about the value of pushing traditional product boundaries and wholly embracing a licence like new moon.

We are attracting new customers from this activity and this is key to the health of our business and the channel more widely.

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Newsagency opportunities

OZ Lotto $20 million jackpot timely

fhn_oz_20mil.JPGOz Lotto jackpotting to $20 million last night is timely in the run up to Christmas.  This will bring in additional traffic which we can leverage with boxed Christmas cards and other good impulse opportunities.  Jackpots for a couple of weeks taking us into December would be handy for traffic generation.  We’d make the most of this.

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Lotteries

Using old magazine retail space

frank_dancefloor.JPGThis photo shows how we are using the floor space saved from when the magazine fixture was removed two weeks ago. The new dance floor is currently home to a good boxed Christmas card display. Focus will change as the seasons move. What we have is considerably more flexibility than the old fixtures permitted.

While we are barely two weeks in, magazine sales appear to have been unaffected.

It is important that we look at space allocation in our newsagencies.  Return on floor-space is a good metric.  Given that cards have a margin which is three times that for magazines and, this time of the year, come close to magazines in sales revenue, the move is financially rewarding.

Having less magazine space has meant that we take more care with placement.  This is an outcome we wanted.  Too many magazine pockets makes us lazy – we do unnecessary waterfall displays to fill the space.  I see this in many newsagencies.  We now have fewer waterfall displays.

I may be too close to the changes to assess, but the magazine space feels energised from the changes.  Shelves are more full and this makes it feel more professional – if that makes sense.

Whereas previously we have the traditional long magazine aisles which ran two thirds of the length of the shop, we now have this open space where a magazine shopper gets to see more title facings.  It is like removing blinkers from the shopping experience.

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magazines

Promoting Christmas themed magazines

fhn_xmas_09_mags.JPGWe have setup a display of Christmas themed magazines at the front of our Forest Hill store. Mixed in with well knnown brands such as Family Circle, Better Homes and Gardens and the Australian Women’s Weekly Christmas Cookbook we have a range of other titles with Christmas features. All titles remain on display in their usual locations in-store.

We will leave this Christmas magazine display in place for at least a week, longer if we can withstand space pressure – it usually performs well for us.

Newsagents should try themed displays like this.  They demonstrate the depth of range in a newsagency compared to what shoppers see in a supermarket or a convenience store. Already we have plenty of Christmas themed titles.  Take n old card unit, as I have done, and turn it into a magazine unit for a while.

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magazines

Cleo and the free watch

fhn_cleo_watch2.JPGACP Magazines is pushing the free gift boundary with the watch attached to the cover of Cleo this month. It’s an excellent value gift and packaged without distracting from the magazine product itself.

We will sell out of Cleo I am sure.

What I am not so sure of is what this does for the magazine long term. Does it educate Cleo readers to expect more gifts? Does the watch get in the way of the new look product?

I have found slow growth the be more sustained in many areas of business and while some growth achieved with premiums like the watch sticks, I’d expect that more of the slow growth sticks.

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magazines

Angel flames – a great impulse purchase

fhn_angel_nov09.JPGWe sold eight packs of these Angel Flames from Jasnor in five days from a simple display in one location at our counter. This is excellent success, if only all counter offers would do this – and without posters or an over the counter pitch. The Angel Flames are often purchased with greeting cards, driving a more efficient basket.

We will leave the Angel Flames here to the end of the week and bring them back in a month or two. They are a brialliant counter offer.

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Newsagency opportunities

Gotch glitch slows magazine processing for some

A glitch in the Gordon and Gotch IT infrastructure meant that not all newsagents using the soon to be phased out original XChangeIT platform received their electronic invoices for today.  This caused considerable frustration as the newsagents affected, software companies, like mine and others, scrambled to find out the cause.

Once we found out that it was the old XChangeIT affected there was a feeling of relief.  There is plenty riding on the new platform and many of us have put out the call for newsagents to make the move to XChangeIT Link before the old EDI platform shuts down next month.

Hundreds of newsagents are yet to migrate.  Many, including those with software which will not work with the new XChangeIT Link will have to revert to manual magazine management.

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magazine distribution

VANA and ANF seek feedback on the newspaper contracts issue

VANA and the ANF have invited newsagents to send feedback on the News Limited newspaper distribution and retail contracts so that they may collate this feedback and forward it to the ACCC.

The time for active association engagement was two years ago, a year ago, hell even six months ago.  The associations should have funded a professional study covering newspaper home delivery and distribution best practice as well as assessing the future viability of newspaper home delivery.  Professional research from a world perspective could have seen the associations develop a proposal for News on the front foot rather than being left to react now.

Maybe I am missing something but I am unsure as to what is in the contracts which would concern the ACCC.  I would be more interested in a Government funded inquiry from the perspective of a deregulation policy review – no such review has been undertaken since the government instituted deregulation of the late 1990s.

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Newsagency challenges

Magazine circulation volatility

The magazine circulation numbers released last week indicate the sales volatility for magazines which we see at our sales counters.  They also mirror what I have seen in the newsagent sales benchmark data and covered here.

Competition between publishers is more intense than I have seen in years.  The demands on retailer time and space investment are also higher than I can recall.  This is forcing newsagents to make decisions on which titles to support and which need to find their own success.

The key to long term magazine success as I see it is the product.  A good magazine has more chance of long term success than an average product which uses cover price and  free gifts – these drive sales spikes but, I suspect, not sustained growth.  A secondary key factor is providing newsagents with good information with which we can make better decisions about a title.

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magazines

Old XChangeIT platform to close in weeks

The original XChangeIT platform used by newsagents for receiving invoices from magazine distributor will close for good in several weeks.  Only the new XChangeIT Link platform will work.  I will use this blog several times between now and the closure of the old platform to let newsagents know.  Newsagents should tell their colleagues.

The impact on a newsagency of not receiving invoices electronically is significant.  This is what will happen in newsagencies which have not migrated to the new magazine distributor controlled platform.

If you are not sure about the new link, Tower Systems is running free online training this week.  This is open to all newsagents.

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newsagent software

Books and magazines work together

fhn_books_magazines.JPGIt’s at this time of the year that newsagents need to get creative with use of space.  As the photo shows, we have moved books to be above magazines.  Rather than warehousing the books, they sell from this space.  It is certainly better than leaving them in boxes in a storeroom.  Books work in this location in part due to placement (where possible) of titles above magazines which appeal to the same customer.  The photo also shows how we are using double full face placement to draw attention to the books.

While not the best retail space in a newsagency, this ‘air’ above the magazine fixtures is working for us.

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Book retailing

Are newsagents about to be let down by an association again?

Australian newsagents (in the main) don’t support their associations because they fail to serve the needs of newsagents.  Rather than representing the newsagent community on relevant industry-wide issues, they continue to invest limited newsagent funds into commercial enterprises.  Their track record in this area is appalling.

Watch for at least one announcement from an association this week, maybe next, which they think will excite newsagents.

The announcement form a national association which would excite newsagents would be one on structural challenges facing newsagents.  That announcement will not be made because it takes leadership beyond the capacity of those at the table.  Instead, they focus on commercial deals of dubious value and which, too often, compete with existing long-established and newsagent owned commercial operations.

The best association model in the country right now is the QNF.   Good leadership, solid newsagnt support and excellent consultation with the membership.

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Newsagency challenges

Derwent Howard magazine mess

The collapse of Derwent Howard, publisher of a bunch of titles in Australian newsagencies, gets messier by the day.  Problems appear to have started with a shuffle between business entities with similar names – who employed people and published titles is a bit of a maze.

While on the surface, none of this directly affects newsagents, I’d note that we currently have stock from the company which is now under administration.  I’d also note that Network Services is a creditor with close to $900K owed according to The Australian today.  We are also likely to experience some bumps while titles move from publisher to publisher.

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magazines

new moon Twilight movie promotion

fhn_new_moon.JPGThe new moon display our team at Forest Hill created at the entrance of our women’s magazine aisle late last week looks stunning.  It sets us up to capture interest in the opening of the movie, the next instalment in the popular Twilight saga, this week.

On the right of the display we are promoting new moon calendars and the board game.  On the left, we are currently promoting Dolly and OK! magazines – both of which have Twilight themed stories.  We like that we are promoting products from several departments under the one licenced brand.

As I blogged yesterday, we don’t see enough of cross department promotion around national and international brands in newsagencies.  These are opportunities ripe for the picking. new moon interest will reach fever pitch over the next seven days.  While many newsagents will only cash in with magazine sales, we have products in two other departments.

Beyond the commercial benefits, there is a good feeling of retail theatre associated with this display.  It has been well executed by our team.

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magazines

Hallmark recordable Christmas sound cards sound great

fhn_hallmark_sound_xmas.JPGThe innovative range of recordable Christmas cards are a welcome extension ot the Christmas range from Hallmark.  They give us another point of difference in terms of products and provide a good opportunity for product interaction in-store.

If the recordable sound cards are as popular as the first release of Hallmark sound cards earlier this year, they will sell very well.  The merchandising you can see on the stand is important in educating that these cards are not your usual Christmas cards. We have these cards at the front of our Christmas card department.

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Greeting Cards

Double digit growth in calendar sales

Calendar sales are up 11% in newsagencies in September / October 2009 compared to the same period in 2008 according to the latest sales benchmark study.

The results are based on data from newsagencies with a commitment to calendars as a specialist department for more than twelve months.  This is a subset of 65% of newsagencies participating in the Tower Systems newsagent benchmark study.

Calendars are an important part of the newsagent product mix from August to early in the new year.  Smart newsagents are achieving a margin in excess of 60% from most calendars sold.  75% of calendar sales include at least one other item in the basket.  This demonstrates the basket efficiency and margin benefit of a strong commitment to calendars.

The most common reason newsagents do not take control of calendars in their newsagencies is space.  This is a nonsense barrier given the terrific margin.

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Calendars

Getting newspapers on your iPhone

Check out the PressReader iPhone app from Newspaper Direct, a distributor of digital newspaper and magazines.  It delivers full reproduction digital copies of newspapers to the iPhone and Blackberry.   The app works with publications sold through the PressDisplay site.  the app is free.  each newspaper issue costs US.99cents.  Watch a demonstration of it working:

News junkies with an iPhone or Blackberry will love this.  While I don’t expect this app to reduce print sales, it is another step in that direction.  The more newspaper stories consumers on digital devices like the iPhone the more attention publishers will give to this distribution channel over print.

This is another factor newsagents need consider when planning for the future.  I am sure advances like PressReader are part of what News Limited will consider in the review it undertakes here in Australia over the next two years.

There is no doubt that how we access and consumer news will dramatically change in the next few years.  Our businesses, retail and distribution, have been built on a print only model.  We have not positioned ourselves to be part of a digital model.  My concern is that newsagents are not educating themselves about the moves I write about.

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Media disruption

Maintaining other cards sales during Christmas in a newsagency

fhn_christmascards.JPGWe have a policy of not removing cards to make way for seasons.  While it can be challenging finding enough space in the newsagency this time of the year to maintain this policy, it is essential if we are to remain the best card outlet in the shopping centre.

Take Christmas, we have the range of single cards in the photo, two large tables of boxed cards and more card product to go up next week.  We have not removed any everyday or lifestyle cards to achieve this.

Yesterday, a customer complimented us for not compromising our regular range with Christmas product like other retailers in the centre.

We have single and boxed Christmas cards in our card department, creating a good Christmas focus with our growing range of gifts nearby.

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Greeting Cards

Building the In the Night Garden range

fhn_night_garden.JPGIn the Night Garden was launched by ACP Magazines earlier this year.  It is a very successful title in the UK.  To help build the brand, we are carrying a range of In the Night Garden flash cards.

Building cross-category offers around well-known licenced brand franchises is important in retail yet rarely done in newsagencies. Historically, newsagents will receive licenced product from one supplier but not go out and find products from other suppliers for the same licence.

By extending our In The Night Garden range, we support the magazine  and we build sales in the gift department based on a good magazine franchise. This makes good sense to us.

The In the Nigth Garden flash cards are part of the newsXpress Christmas offer.

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Brand retailing

XChangeIT newsagent EDI platform use ramps up

The old XChangeIT EDI platform for newsagents will be shutdown next month. Newsagents are being encouraged to migrate now rather than wait to the last minute.  I support this.  Panic calls once the old platfrom is turned off will be the fault of newsagents who did not prepare.  The bumps from the early weeks have been ironed out and hundreds of newsagents now successfully use the new XChangeIT Link platform.

The folks from XChangeIT sent out a new communication to newsagents yesterday:

The latest XChangeIT LINK platform has been operating very well for the last 5 weeks and so it is now time for you to upgrade to the new LINK platform.

Some of you are due for renewal in the next month or so anyway, and some who are paid up can get their renewal at no extra cash outlay because we’ll credit you for unused days.

Either way, we are closing the old platform at the end of December, so by renewing now you are getting yourself better prepared for the Christmas season.

Visit the XChangeIT web site www.xchangeit.com.au and find the link that says “click here to download an instruction pack”.

Simply follow the instructions and it should take under 30 minutes to complete your upgrade.

If you need assistance or have any questions call our support line at 1 300 551 212.

Most newsagent software companies support and this move and will help with issues, concerns or questions.

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newsagent software

Newspaper publisher pushes online subscriptions

US newspaper publisher Hearst is using a new online strategy to drive newspaper subscription acquisition in response to soft newsstand sales.  While we are not experiencing the same decline in over the counter sales for newspapers here, I would like to see publishers engage with retail only newsagents on a subscription acquisition strategy.  This would be preferable to them turning their back on our network altogether.

I have several opportunities for retail-only newsagents and publishers to directly work together on acquiring home delivery subscription customers.  Here are some subscription ideas I’d be happy to trial:

  • Gift subscriptions
  • Seasonal subscriptions – i.e. winter up north
  • Changed circumstances subscriptions – less mobility

I note, these thoughts are in addition the ideas I have previously published on driving over the counter sales.

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newspaper home delivery

Newspaper covers Matthew Richardson photo on the front page

age_nov1409.JPGRetiring Richmond footballer Matthew Richardson was covered up on the front page of The Age newspaper today with an ad for milk home delivery stuck over his photo.  This demonstrates that ads are more important than news on page one at The Age.  The ad itself is interesting for newsagents – milk home delivery being promoted on the front page of a newspaper.  If the penetration of milk delivery increases as it has been recently, watch for the two home delivery services to be linked.

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newspaper masthead desecration

Greeting card sales decline in newsagencies

Greeting card revenue fell 4.42% in newsagencies in September / October compared to the same period a year earlier.  Unit sales declined 3.73% in the same period.  This decline is against an overall newsagency revenue increase of 2% over the same period.

The greeting card sales results are part of the Tower Systems newsagency sales benchmark study and is based on data from 125 newsagencies.

A more complete report on the sales benchmark study will be released next Monday.

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Newsagency benchmark