A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: September 2007

Tattersalls switches to Microsoft from Linux

The Australian is reporting that Tattersalls is moving from its Linux based technology to a Microsoft based solution. One outcome I would like to see from the move is integration between gaming terminals and point of sale systems. This would reduce double entry of data and thereby reduce mistakes, save time and provide for better cash management. It would also reduce the opportunity for fraud.

I have discussed this with Tattersalls and other lottery agencies in the past without success.

0 likes
Lotteries

Darrell Lea misses sales opportunity

I love Darrell Lea product. Top sellers like liquorice allsorts, plain liquorice and rocky road sell well. Where they miss sales is in not letting selected stores carry just the top sellers. By having to carry a minimum range some good potential outlets pass on the opportunity. I understand Darrel Lea will say they need the minimum range to pitch their brand appropriately. I suspect a trial in a group of stores would prove that with as few as, say, ten products the brand could be well represented and strong sales achieved.

A B-grade shopping centre newsagency needs to achieve sales of at least $8,000 per square metre of floorspace annually to cover costs. The more expensive the centre the higher this benchmark. Brands which want retailers to take a broader range drive down the per square meter return.

This is why I’d like to cherry pick by Darrell Lea product – so I can maximise my return rather than just serve the Darrell Lea needs.

0 likes
confectionary

Newsagents gear up for gift vouchers at Christmas

Through July and August, Tower Systems gave newsagents using its software a module to manage the selling of gift vouchers. The take up of this gift from Tower has seen newsagents access hundreds of thousands of dollars worth of software at no cost. The feedback from newsagents is that many will pitch gift vouchers strongly this Christmas – now that they have a robust means of managing the cash deposited onto vouchers.

I remember reading somewhere a few months ago that in the US now gift vouchers account for as much as 20% of all Christmas sales in some stores. By tapping into this, newsagents can win the sale without needing to have the perfect gift on display at the time. Selling gift vouchers is all about connecting the store with the recipient. If the giver feels the recipient will like the store then they will buy in and purchase a voucher.

This is what the Tower mission was – to give newsagents something else to sell without it costing them anything.

0 likes
newsagency marketing

Open Garden sell out

As I blogged here on August 16, we are taking a different approach to some long shelf life titles such as Australian Open Gardens. We have now sold 18 copies when we would usually have sold 4 by now.

Most newsagents, on seeing a long shelf life title, will typically take a set and forget approach. We are now taking a different approach for some of these long shelf life titles and chasing sales in the first few weeks. With Open Gardens, the VTAC Guide and a couple of others it has worked. Finding the appropriate high traffic area space to drive sales is a challenge.

0 likes
magazines

Great POST billpay campaign

ap_gift07.jpgI picked up this gift at an Australia Post outlets yesterday. It was in a bright red envelope with a silver bow printed as if tied around it. Inside was this magnetised To Do List with a pencil. This is a brilliant giveaway – a perfect pitch for bill payment customers. It connects with the habit basis of bill payment and provides an excellent premium gift of value yet which perfectly promotes the brand. At each point – on the magnet header, on the pencil and on the pad the Post billpay message is loud and clear.

I love that number 7 on the To Do List is Pay Bills at Australia Post.

While I often complain here that the Government owned post office uses its monopoly brand to unfairly compete with independent small business, I recognise this brand based campaign as one of the best I have seen.

0 likes
Australia Post

Borders decision close

The Sydney Morning Herald reported this morning that Pacific Equity Partners (shareholders in Angus & Robertson and Supanews) are front runners:

But the private equity group Pacific Equity Partners is considered the front runner for Borders, given its ownership of Angus & Robertson and its desire to create a big book retailer to float on the sharemarket in the next 12 months.

In addition to the 180 Angus & Robertson shops, PEP owns the New Zealand bookseller Whitcoulls and the newsagency chain Supanews. PEP bought Supanews eight months ago to bulk up its retailing business.

A PEP victory with smart management around the Supanews brand and rejigging of their flawed (in my view) franchise model cold introduce some tough competition for newsagents.

0 likes
Newsagency challenges

Business, property magazine sales respond to effort

A month after a significant makeover of the business magazine segment (including property and news titles) and sales are up. Most major titles are showing growth. Some smaller titles are showing growth but less so. What we are seeing is greater efficiency – more two and three title sales – this was a key goal of the makeover.

business_mags.jpg

For too long in our newsagency business, property and news magazines were the forgotten cousin. We spent all our time elsewhere because sales in the business segment were tiny by comparison. Spending time relaying and attending to the display every few days is proving to be worthwhile.

0 likes
magazines

Launching Little Ears

lit_ears_sep07.JPGWe are supporting the launch of the excellent Little Ears reading magazine today by creating a new temporary children’s category between Women’s Weekly and Woman’s Day. We have achieved excellent results with this space in recent weeks promoting health and other special interest titles. This is our first crack at Children’s titles.

In support of the focus of Little Ears, we have carefully selected the supporting titles. By focusing on Letterand, Barney, The Wiggles and Parents, we have created a section of quality and respected titles. Hopefully this will generate good sales of the titles and especially the launch of Little Ears.

We have also located Little Ears in our usual Children’s section. It will be interesting to see which location generates the best sales. Based on the health experience in this space between two top selling women’s titles I’d expect the Woman’s day / Women’s Weekly space to do the best.

We are planning to use this space for several of the launches over the next few weeks – Great Walks and Elevator to name two of the new titles. Not all new titles lend themselves to this treatment. The key is the connection with female shoppers.

0 likes
magazines

Kevin Sheedy / James Hird souvenir

sheedy_hird.JPGThis Sheedy / Hird souvenir from the AFL is timely with the AFL finals starting this coming weekend. Newsagents handle one off titles such as this better than other retailers. We’ve put it at the counter as well as above the Herald Sun in our newspaper stand given that most sales will be on impulse.

Interest in Aussie rules football being what it is in Melbourne, a title like this is essential to reinforcing our community credentials. My only criticism is that it has been released a week too late – it would have been a good Father’s Day gift.

0 likes
magazines

Beware the contract

If you are considering joining a newsagency marketing group, be sure to thoroughly read the contract. Check to see if there is a minimum term – locking you in for years with a financial penalty for early departure. Groups without such an onerous minimum term demonstrate faith in their offering.

Disclosure: I am a Director of newsXpress.

0 likes
newsagency marketing

Promoting Burke’s Backyard

burkes_sep07.JPGThe aisle end display for Burke’s Backyard has worked a treat with two copies left after less than a week. We usually return two or three copies.

The keys to the success of this promotion, beyond the good product itself, are the bright cover and poster, the free seeds, the excellent range of point of sale material and the seasonal relevance of the promotion.

Not having to create additional display material in-store is important for time poor newsagents. The publishers who provide the best POS materials consistently tend to win the battle for display space allocation.

The only challenge with strong early sales is the need to get more product to support a broader Spring gardening display.

0 likes
magazines

Harvey Norman into stationery prior to Christmas

Ofis, the new stationery business coming out of Harvey Norman is to open locations prior to Christmas according to a report on Sky News this morning.

A report at the Sydney Morning Herald site has more background on the move including this:

Having mused out loud that he might start a rival business to Officeworks, the king of big-box retailing has not only gone and registered the brand name “Ofis”, he has also secured several well-placed sites on which he can open stores of between 1000 and 2000 square metres. (The average size of an Officeworks outlet is 1300 square metres.

While it will not be an immediate threat to the much larger Coles subsidiary, with its 100 stores nationwide, Harvey has shown himself to be a formidable competitor and his arrival on Officeworks’ doorstep will be an unwelcome distraction for a revamped management team.

What ought to shock newsagents into action more than the story of Harvey’s plans is the lack of any reference to newsagents in the reports. Every story about Ofis references Officeworks as the rival, no mention of newsagents. That is either because journalists see this as a big business vs big business battle or because we are irrelevant in the stationery space.

The independence of newsagents is what draws people to our channel. It is what brings us undone in categories like stationery where we each range, price, display and promote differently. Big operators like Officeworks and Gerry Harvey understand the importance of consistency behind a shingle.

The lack of consistency behind the newsagent shingle makes consumers confused and drives our growing irrelevance in the stationery space.

0 likes
Stationery

John Brumby’s small business credentials

myki.jpgI was privileged to spend an hour and a half yesterday meeting with representatives of the Victorian Government’s Transport Ticketing Authority along with Peter Cowley, CEO of VANA, Don MacAskill, National Policy Manager of the ANF and Bernard Zimmermann from POS Solutions. The meeting was called to brief the TTA on how newsagents could easily implement support for the new Myki transport ticketing solution when it launches in a year or so.

Given that we already sell phone recharge, gambling account top up and payout, and a raft of other ‘soft’ products direct from the newsagent point of sale, the technical aspect of the discussion was easy. The key is to show the TTA and their prime IT contractors for the project how this has been achieved with many other third parties including some businesses putting more sales through than planned for Myki. Direct from within the Tower software newsagents are selling phone recharge, betting account recharge and other products. Next week we commence a trial which brings significant new product exclusively to the point of sale.

I am confident that software developers talking with software developers will demonstrate how easily the TTA goals can be met and that newsagent can sell Myki recharge – replacing MET tickets – can be time efficient at any register point.

The more significant conversation was around commercial terms – even though this was not the purpose of the meeting. It was not a negotiation session and nothing was agreed. I was glad to be able to switch from my software company hat to my newsagent hat.

I was surprised to discover how far the TTA appears to have gone in their relationship with 7-Eleven on Myki. This is not a good look for a government which talks up its small business credentials. I would have thought a government concerned about small business would have made sure that small business newsagents, the group which sells half tickets sold at retail today, was locked in early. Now we are playing catch up.

I was also surprised to discover that as a newsagent I am, on the current terms, being asked to take a 66% cut in commission. Sure I will not have to carry stock, but a 66% cut when rent increases 5% annually and wages between 5% and 8% annually is, by any measure, uneconomic. This, again, from the Victorian Government which beats its chest about small business.

The final surprise came from the fees which would apply to newsagents if a customer uses a Myki card to pay for other products – this is yet to be approved by the State Government. The planned fee is 2.5%, putting it in the realm of American Express or Diners Club. Given that shopping centre newsagents have occupancy costs of around 11% and labour costs of around 11% and shrinkage of around 3%, there is little room with which to absorb a 2.5% cost on a transaction.

I appreciated the time the folks representing the TTA gave to the robust and somewhat off topic commercial discussion. They were generous with their time and did listen to the points made. I expect that we will demonstrate newsagent software capabilities and that this will get newsagents closer to an even footing with 7-Eleven. This should open the door to a robust discussion around commercial terms for newsagents.

Bernard Zimmermann’s post on the meeting can be found here.

The image used on this post is the trade marked Myki logo. Their website has more details.

0 likes
Ethics

The Classic John Wayne Collection

john_wayne.jpgThe Classic John Wayne Collection is the newest partworks and smart newsagents are promoting this as a Father’s Day offer. It is the perfect gift for the man of the house. The John Wayne series brings all the drama and action that only John Wayne can portray. There are not many partworks for men so having this one at this time of the year is ideal. The series follows John Wayne’s career, from silent roles to his most famous Westerns.

This week we have John Wayne placed next to Father’s day product. Sales are good. Next week it will be pitched with other new partworks at the front of the store.

0 likes
magazines

Peter Brock tribute

peter_brock.JPGThis tribute to Peter Brock from the folks at Wheels magazine is a good offer. Outside of car racing Peter Brock is loved by Australians.

By packing the Brock tribute with a couple of back issues they are attracting new readers to their offer and saluting the master of car racing at the same time. I often complain about bonus packs of magazines. This time it makes sense – the special tribute will attract new readers who may be interested in the back issues. Where this process is abused is if publishers back back issues of a regular issue of a magazine – issues the regulars have probably read. Well done to the Wheels team!

0 likes
magazines

Book sale great for Father’s Day

book_flyer.jpgOur book sale is surpassing all expectations. $1,000 a day in sales from retail space which is not costing anything and in a mall where half retail space is closed due to major refurbishment and where the entrance next to our business is an obstacle course due to external works. For us, the book sale we are running is saving Father’s Day.

What is driving this sale is the brochures. They are generating more calls and foot traffic than almost any other recent promotion. Brilliant!

0 likes
Book retailing