A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: April 2012

Poor packaging damages free gift

Poor packaging at the distribution warehouse has damaged some of the free snack bars delivered with the current issue of Weight Watcher’s magazine.

The photo from another newsagent shows a crushed bar. This came about by Weight Watcher’s being placed at the bottom of a package with two other titles on top. It should have been placed at the top with the bars protected in some way.

In my case, the product came to us knocked about and some bars loose form the magazine.

Publishers invest in gifts which can be easily devalued by poor action in the distribution centre, as has happened with some of the stock of the current issue of Weight Watcher’s.

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magazine distribution

Promoting Donna Hay magazine

We are promoting the latest issue of Donna Hay magazine with this display on a column facing shoppers as they enter the business.

It’s a nice and tasty looking cover for the magazine.  Unfortunately, the magazine is bagged and this is a barrier to the all important (for food titles) browsing. Just watch a shopper in a newsagency and see how much food titles are browsed prior to purchase – plenty!

We are also supporting the title with excellent positioning in with our food titles back in the magazine department.

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magazines

Time to overhaul newsagency industry awards

The process of nominating and deciding newsagent awards needs to be overhauled. We owe it to ourselves to engage in a world’s best practice approach.  It is wrong that suppliers who are sponsors nominate newsagents. It is equally wrong that suppliers participate in voting for winners.

I say this as a past and present sponsor of newsagency industry awards.

The result of the closed approach has resulted, occasionally in the past, in the best newsagents in a state or territory being overlooked despite having the best retail business or best distribution business.

All of us who support and participate in the awards at the state and national levels owe it to the future of the newsagency channel to push for change.  We need to hold up the very best newsagents who are called the best because they are the best.

For me, the starting point of assessing the best can be found in year on year business performance data.  Let’s reward newsagents who are growing their businesses beyond the average.  Business numbers are more important than a slick awards submission. Indeed, I don’t think there should be a submission other than business performance data for the data will tell the story of leadership.

Performance data is on my mind because I get to see it regularly through my benchmark studies.

My newsagency software company was ranked 14th in the BRW Fast 100 Awards around eleven years ago. That same year I was a runner up in the Ernst and Young Entrepreneur of the Year and ranked in the top 25 in the Deloittes Tech Top 25. In each case the assessment was based on business facts with no pitch made from the business itself. The data, the business performance results, were what got you into consideration.

I don’t write this to offend any past winners or those who will win this year. Rather I write this wanting us to break out of an awards model created back in the days of regulation and protection. We’re in a very competitive retail world and our awards should reflect competition.

While suppliers could support the prizes, I think it is time for them (us) to take a back seat in deciding who wins.

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Newsagency management

Featuring Rolling Stone magazine with men’s magazines

We are giving Rolling Stone magazine feature treatment in the unique and high-profile display position we have created in our men;s magazine area. With men buying more music magazines than women and our music titles being in another aisle, we figures that Rolling Stone could be a good title to be given this premium location. The Bruce Springsteen cover story should help – his new album is a sales hit and fits very nicely with our typical male shopper.

We created this premium display space by using a free-standing brochure holder and placing it in front of our most popular men’s titles, leaving space for shoppers to move around the stand.

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magazines

Unjustified 52% increase in magazine supply

To counter my recent complaints about unilateral and unjustified action by Gordon and Gotch in cutting supply for magazines in one of my newsagency, check out the 52% increase in supply of the Moshi Monsters magazine without any justification in our sales.

The oversupply of this title and the cuts in supply of other titles – to way below our average sales – suggests that Gotch is in all sorts of trouble. This must be worrying for publishers with titles being distributed by the company. If I were a publisher I would be concerned about whether they can get supply right.

I am not making this stuff up. People reading these posts can click on the images and see the data which Gotch has for making supply increases or cuts. There are no excuses for this behaviour by Gotch.

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magazine distribution

Gotch missed It Girl One Direction opportunity

The magazine of the Week from Gordon and Gotch this week is the It Girl One Direction one shot. except that they did not allocate us any stock and did not tell us about the title.  Seriously. It’s almost they are keeping this title a secret. We ordered stock and then had to wait for the account magazine to give permission for us to be sent the stock. All of this from a magazine distribution which exists to help publishers and newsagents sell magazines.

While the magazine distribution experts at Gotch are sure to have their excuses for this oversight, they won’t tell newsagents. I can’t get the company to respond to any query or complaint yet they will complain to others about us. Childish.

The best way to avoid me writing blog posts like this for Gotch to fix these issues and to help newsagents sell more magazines by getting allocations right.

Thankfully we have been given permission to get 50 copies of this title.

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magazine distribution

Timely Time magazine cover story

We have been promoting the latest issue of Time magazine with the full cover on show. The rethinking heaven cover story is out at an ideal time – Easter. We figured it worked well next to the latest issue of National Geographic and their religious cover story.

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magazines

Bill Express in the news again

Ah, it’s been a while. Bill Express was in the news last week with a report in the Fairfax media about court action commenced by the Al-Othman group over their investment in Bill Express. The Bull has a bit more on this.

Reading the reports reminded me of the many millions of dollars lost by newsagents and the disaster it was for the channel on the back of no due diligence by those who led the channel into the investment.

If you don’t know what I am talking about, click here for my Bill Express coverage.

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Bill Express

What is it with newsagents and stock control?

I get to see data from plenty of newsagents using a variety of computer systems. I am grateful to have this insight into not only business performance but also the quality of data across the channel.

Our biggest data weakness as a retail channel is the poor stock data quality. This hurts us commercially at the store level as well as at the supplier level.

Too few newsagents use their computer systems to track what sells and what is stolen. This stops them being able to order accurately based on sales. It means they do not know the value of stock at the push of a button. It means that hours are wasted ordering stock. It means many ordering mistakes are made.

All of our competitors in every product category use their computer systems to manage stock. This is a competitive advantage they leverage against us. Newsagents who not manage stock using their computer system let the entire newsagency channel down.

We need to get serious about managing stock. If we don’t we will lose more business to our competitors and then want to blame someone else for this happening.

Own your stock situation. It’s not hard. The commercial payoff is valuable, bankable.

If you are not sure where to start, contact your computer software supplier. Enlist their help.

Set a goal of getting one or two departments done in the next week. The results from this should be enough to encourage you to get the rest of the business done.

I know of a newsagent who, once they setup stock control for their entire business, cut their stock investment by $15,000 without losing a single sale. That’s money in the bank.

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Newsagency management

Gotch cuts T3 supply to below average sales

Magazine distributor Gordon and Gotch has cut our supply of T3 magazine from 6 copies to 1 without justification. This appears to be another manual intervention by the magazine experts at Gotch – but I don’t see much expert influence unless their objective is to reduce our magazine income. But that would not make sense … why would they do that?

I have contacted the publisher for their side of the story.

If you click on the image to see the supply, return and sales data for the title for the last twelve issues. Based on our history for the title I’d suggest supply of 4 or 5 copies would be ideal. Why Gotch would cut us is beyond me.

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magazine distribution

Promoting terrific Australian Traveller magazine

We are promoting the latest issue of Australian Traveller in our travel section which is opposite our daily newspapers – newspaper shoppers face this as they pick up their paper and turn to head to the counter.

We also have stock with our women’s weeklies – women make most travel decisions.

I love the cover – it stands out perfectly, pitching the 100 best views in Australia cover story.

Newsagents – this issue is being promoted on TV. I’d urge you to NOT early return this title.

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magazines

Leveraging the Scrabble promo with That’s Life

We are promoting the That’s Life Scrabble promotion with this in-location promotion as well as support elsewhere in-store.  This is a terrific promotion, ideal for the That’s Life shopper.

While the double facing in the usual location does not seem like much support, the banner below the stock is certain to drive the sales lift we are looking for. This is the most visited metre of our magazine department.

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magazines

Promoting Dolly magazine and the free poster book

We are promoting the latest issue of Dolly magazine with this display facing the dance floor and capping the entrance to our main magazine aisle.

The free poster book which comes with this issue of Dolly is a good idea and the right time given the One Direction hysteria here in Australia right now.

Besides this prime display promotion the magazine we have an in-location waterfall display.

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magazines

More Newsagency of the Future workshop dates

I have added a regional round to the Newsagency of the Future series. Starting next week I am getting out of the cities and into farther apart locations to talk with newsagents about the future. This next round will go further than the round just completed, benefiting from the discussions had already and feedback from newsagents. Click here for details and the booking form. You can also book online here. Here are there new dates.

  • Gold Coast. April 16. Marriott Resort Surfers Paradise. @ 11am.
  • Geelong. May 1. Mercure Hotel Cnr Gheringhap & Myer Sts, Geelong. @ 11am.
  • Launceston. May 2. Colonial Hotel Cnr of George & Elizabeth Sts, Launceston. @ 10am.
  • Newcastle. May 3. Crowne Plaza, Cnr Merewether St & Wharf Rd, Newcastle. @ 10am.
  • Townsville. May 8. Rydges Southbank Townsville, 23 Palmer St, Townsville. @ 1pm.
  • Albury. May 10. Quality Hotel on Olive, 579 Olive St, Albury. @ 11am.

Anyone is welcome including newsagent suppliers and publishers. Attendance is free.

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Newsagency management

Threats against newsagents who want to hand their home delivery run back

I was concerned to hear from a newsagent who felt threatened by a publisher when they advised that they wanted to hand their newspaper home delivery run back.

While they were out of contract and faced no legal impediment to their move, it was made clear to them that there would be a challenge in their shop getting newspapers for retail sale.

It is not the first time I have heard of bullying like this and I doubt it will be the last.

I approached a publisher on behalf of a newsagent in this situation a couple of years and they denied knowledge of any threats. I can understand that … some publishing businesses are good at getting representatives to behave a certain way without it being documented company policy.

The thing is, newsagents are being threatened. My advice to newsagents is to make a note of who made the threat, when and what exactly they said.  If you build up several instances over time, consider what action you could take. There are several forums through which newsagents could pursue any such threat.

Newsagents need to not put up with threats and intimidation. If you want to quit your newspaper home delivery run because it is uneconomic then do so.

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newspaper home delivery

Another example of harmful action by Gordon and Gotch

Here is another example of magazine supply reduction by Gordon and Gotch which is not supported by the sales data.  They have cut us from 11 to 3. Based on the sales history (click on the image) we should be at 5 or 6. But go back through the history and see how badly they have handled this title.

All I want is a fait magazine supply model which allows me to make money from magazines. It’s actions like those for this title which cause us to lose money.  The Gotch magazine distribution process is a mystery. They can deny to others all they like about what I write here. Newsagents know how bad it is. Maybe we are approaching a time where all titles from Gotch suffer as a result.

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magazine distribution

One Direction drives newsagency Twitter traffic

Newsagency related mentions have spiked over the last week since the launch of the One Direction magazine. Fans are tweeting when and where they get the magazine and need good customer service experiences.

Outside of this spike in newsagency related tweets, a take-away from this traffic for me is that it is a timely reminder that Twitter turns word of mouth into a tidal wave.

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Customer Service

Why reducing debt is vitally important to newsagents

Banks have changed their guidelines on what they will lend to people purchasing a newsagency. People coming into our channel are experiencing this change.  It is only a matter of time before existing newsagents with considerable bank borrowings feel pressure from the change.

If your borrowings are more than 30% of the current market value of your newsagency you need to be ready to respond to your bank. Indeed, you need to be ahead of their call or letter.

The last thing you want is to have to reduce your debt level in a timetable not of your choosing.

Reducing business debt should be the highest priority in every newsagency in Australia in my view. Sadly, it is not. Indeed, some newsagents thanks to offers of cash from card companies and other sources, go way beyond maxing out bank borrowings, taking their businesses beyond crazy debt levels … and then some blame others when their debts are called in.

So, reducing debt should be the top priority of every newsagent.  If you do not do this you risk someone else driving it for you and that could be unpleasant.

There are considerable benefits throughout the business from a debt reduction plan. Often, the business becomes more efficient and more commercially successful.

The best approach to debt reduction is to consider what you would do if you were given no option but to eliminate 50% of your current debt in a short time. Think about it. Your back is to the wall. The back has written to you and called. You have no option. Selling will not happen in time. You have to reduce debt and free cash right away.

The only option in this scenario is to convince the bank that you are able to improve cash flow and thereby pay down the debt in a reasonable time frame.

Here are some suggestions to get you thinking:

  1. Quit stock. Start with stock that is not selling. Move it around, get it together in a high traffic location and run a sale. But not a cheap sale. Give the sale a name, a purpose. Try and free up the cash from this older stock you have probably already paid for.
  2. Quit stock part 2. If you have stock stored outside the business consider hiring a local hall (cheap) and running an off location sale.
  3. Cut your roster. Every $30 saved equals $100 in sales.
  4. Reward your sales staff in a smart way. Let’s say you sell $1,000 in stationery a week. Get your staff selling $2,000 in stationery in a week and tell them they will share in a $100 bonus.
  5. Order carefully. Order based on sales data. Stop stocking up without though.
  6. Upsell at the counter. Everyone at the counter has to spruik products to every shopper.
  7. Chase creditors. If people owe you money get serious about collecting this.
  8. Look carefully at your prices. There are bound to be stock items or services you offer which could carry a higher price. Increase your prices. Don’t be crazy. Small steps across the board can deliver good value to the business.
  9. Be frugal. Question every dollar you spend. Assess the value it will bring to the business.

This last point is vital. Frugality is key to running a financially lean newsagency. Zero debt must be your goal. This will leave you with lower costs and a better return.

If your debt level feels hopeless do not let this debilitate you. Own the problem, face it and take small steps through the fog. Your small steps will stack up and get you close to the other side.

If you are facing massive debts and feel overwhelmed, feel free to email (mark@towersystems.com.au) or call (0418 321 338). I’d be happy to talk. You’re not alone.

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Newsagency challenges

Gordon & Gotch magazine undersupply campaign continues

We have experienced more unjustified cuts to magazines supply last week by Gordon and Gotch at one of my newsagencies. While they engage in crazy oversupply for many titles, they are playing at the other extreme by cutting supply where sales data does not indicate that such action is warranted. We know from our discussion with the Gotch call centre that their action is manual. My emails to senior management continues to go unanswered.

Click on the image to see what Gotch has done to our supply of Country Homes & Interiors magazine. My take on our sales data is that we should be at 3 copies, maybe 2. To be cut from 4 to 1 is nuts. And it appears that Gotch does not want to explain why.

It is pathetic that we can’t get supply of what we are certain to sell yet get too much of what does not sell. This is not a business model, not one which is fair to newsagents at least.

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magazine distribution

Why does a US$12.99 magazine sell for AU$32.50 here in Australia?

Country Home Spring sells in the US for US$12.99. Magazine distributor Gordon and Gotch prices this title at AU$32.50. This does not make sense at all, especially when you consider the current exchange rate between the Australian dollar and the US dollar.  Even allowing for shipping cost, this title should be selling for around AU$15.00 here.

So, who is making the money?  Is this a magazine which Gotch purchases in bulk, by weight, and sets an Australian price to meet financial requirements in the company? We will never know because Gotch management is not transparent about this.

Why should Gotch be transparent with newsagents? Simple, because this title makes newsagents look expensive. Shoppers are not stupid. They can see the US price. Some will ask newsagents about the price difference, others will form an opinion and leave without sharing it.

If sales of the parent title, Country Home and Interiors, are not great this special edition could be a target for early returning. I’d look at this sales data and consider the risk of theft of which a high-priced title.

That said, maybe the best way for us to make our point would be for every newsagent to early return this title, today. I bet it would get their attention.

Gotch should have to get my permission to send me a title with a cover price above, say, $20.00. Since it is my money at risk they should ask first. They will say it is too hard. I’d respond with – nonsense!

But back to my point, why is this title priced do high? What gives Gotch?

Footnote: it seems that the conversion rate for the parent title is different to that used for this special issue.

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magazine distribution

More stock of One Direction magazine

We have been fortunate to get more stock of the One Direction magazine for our newsagency … meaning many more happy shoppers over the next few days.  We are maintaining our display of the One Direction magazine at the front of the newsagency … and loving the traffic this is drawing.

I checked on Twitter yesterday and sure enough the Twitterverse is alight with girls talking about the magazine – where they got it, the articles, the photos. It was instructive to read, to better understand the appeal of One Direction and magazines which cover the band.

I checked on eBay and there magazine does not appear to be there yet – it’s only a matter of time given the worldwide popularity of this group.

FYI New Idea today has a 1D story. Offer this across the counter to people purchasing the 1D magazine or draw attention to this in some other way. Pacific Magazines is using social media to promote this story.

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magazines

How do you save money in your newsagency?

Check out how one newsagent is saving money on labels by printing them on plain paper and stick-taping them to the cover of the magazine. I am not so sure about the saving once you cost in the additional labour and the tape required for this approach to work. The result is not as professional and could therefore impact on sales.  My sense is that on a number of fronts this is false economy – but maybe I don’t have all the details..

Seeing this cheap approach to magazine labelling, it made me wonder of other measures newsagents take to save money and whether they provide genuine savings or not.

I had an aunt who used to ‘iron’ handkerchiefs by hanging them on the side of the refrigerator using magnets.  Given the way hankies were used way back then I guess there was a saving.

I also know of a newsagent who costed out plastic wrap per paper delivered and chased savings of fractions of a cent, toting up the value of this for a year.

Oh, and there was the newsagent who would select a birthday card for his wife, take it home, show it to her and then return it to the newsagency the next day so that it could be sold.

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Newsagency management

Australia Post double standards on penalty rates

Newsagents in shopping centres often have no choice but to open every Sunday, either working themselves or paying crazy penalty rates. The government owned Australia Post outlets in the same centres get dispensation from centre rules and are usually closed for the day.  This is further evidence of the abuse of government protection for these retail businesses which continue to aggressively chase small business newsagency business.

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Australia Post

Reading glasses selling well in the newsagency

We have been selling reading glasses in-store for a year now and they are working a treat. We move the stand around to combat store blindness but always keeping it reasonably close to our magazine and card departments. People will think of glasses when they are reading text on a page.

Through the reading connection we are able to sell a product line that a few years ago you would not have expected to see in a newsagency.

We need to do more of this in our newsagencies, bringing in products that fit with existing products without sucking the life out of them.

There is a risk and that is filling your newsagency with too many leech products, products that do not generate traffic on their own and rely on traffic generators like newspapers, magazines, cards and stationery to achieve sales.

I like to limit the number of leech products I carry. My preference is to grow the traffic generating products and every so often bring in a leech product that is understood by our shoppers and easily added to the purchase of destination items.

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Gifts